Superior Care (Midlands) Ltd in Worcestershire | 1 Care Home

Review of
Court House Care Home
from Carole L (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum's care is really good. The staff are really good with her. The staff are polite and keep us informed with anything related to mum.

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Review of
Court House Care Home
from Noel C (Brother of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister went to live at Court House Care Home after a stroke left her very ill and unable to look after herself. The first months following her stroke were extremely difficult and distressing for everyone to experience, but the care and attention to her needs by the staff was truly exceptional. Gradually

with their unstinting care, she improved enormously and became the healthiest and happiest that she'd been for years. Communication with the team has always been great, we've been kept informed of any changes in her health, medicines and moods promptly. The level of compassion and genuine kindness shown to my sister has been exceptional. We will always be grateful to the staff for helping her achieve her best life and one that she genuinely enjoyed.

Reply from Sarah Soley, Business Manager at Court House Care Home

Thank you so much for your kinds words about our team at Court House, we will be sure to pass them on to our team.

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Review of
Court House Care Home
from C M (Daughter of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

Our experience of Court House was a very positive one. Mum was extremely happy there and very well looked after. Everyone from the home made time for her and treated her with dignity and compassionately. We (all the family) were made to feel at ease, there was always a cuppa on hand, and were kept right

up to date with Mum's medication and needs, etc. All staff were impeccable! The room was clean and bright and so homely. They looked after us all, right up until Mum passed away, we, as a family couldn't have asked for a more caring home, we actually miss them all. A*.

Reply from Sarah Soley, Business Manager at Court House Care Home

Thank you for your lovely words on the care received by you as a family and your relative. We will be sure to pass on your kind words to the staff on the unit. Kind Regards.

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Review of
Court House Care Home
from Kay F (Granddaughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My 99-year-old nan was admitted to Court House due to her frailty and increasing care needs in late 2023. She (and we) were made extremely welcome by the friendly team. She had a happy few months there. Nan always said exactly what she thought but the staff were great with her. Sadly she was placed

on end-of-life care in May and I can't thank the staff on Midsummer enough. They communicated fabulously with us and allowed us to visit as often as we needed, no matter the time of day or night. In the latter stages, she struggled to eat or communicate which was heartbreaking. What warmed my heart was to see the care taken by staff as they would bring her favourite custard and feed her. Even then she still managed a smile. When she passed away the team was nothing short of fantastic. I can never convey how much their kindness made all the difference for us and I thank everyone from the bottom of my heart. I will never forget them and will always be in their debt. Thank you team Midsummer.

Reply from Sarah Soley, Business Manager at Court House Care Home

Thank you for your kind words, they are very much appreciated. We will be sure to pass them on to the staff who looked after your nan, Kind Regards, Sarah

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Review of
Court House Care Home
from K M (Relative of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

Where do I start? My mum was placed at Court House on the EOL pathway. The lack of care was despicable to say the least. Care plans and daily care notes were not filled in appropriately. The meals were far from restaurant standard. The call bell system is definitely not state-of-the-art as advertised.

Someone on the EOL pathway should be checked on every hour, my mother was left 6/7/8 hours on her own in a tiny room on the day she died, call bell out of reach and at the end of the corridor, bed-bound. If someone had checked on her then maybe at the very least we as a family could have been there in her final moments. The complaints procedure is long and pointless, the staff lie to try and cover up their tracks, and they refuse to comply with council complaints regulations. I genuinely would not send my worst enemy to this place.

Reply from Sarah Soley, Business Manager at Court House Care Home

We are very sorry to read that you had a negative experience at Court House. You will recall that we met with you after the investigations and discussed any concerns, we felt that this meeting was positive as you commented you did not wish to take things any further and we received your email thanking us for the meeting and how pleased you were with the outcome along with your job application for a position. Meals were not mentioned as areas of concern in your complaints, but please be assured that we source products locally and fresh food is supplied daily. Regarding the room, this was also not mentioned as an area of concern, if we had have known we would have looked at alternative rooms for you. Our complaints procedure allows for thorough investigation of all complaints, our policy states these are to be dealt with within 21 days which both investigations were. There have been a lot of changes in the 8 months since you were last here, but we are sorry your experience was not a positive one.

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Review of
Court House Care Home
from Nigel D (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Lovely staff, always willing to have a chat. Mum has advanced dementia. In the early stages, she lived with us, which with hindsight was very useful for our understanding of how difficult this condition is. Caring for her was very draining.
I know her care needs have increased manyfold since we passed

over the batten to Court House. They run with it, without complaint.
We always get updates by their regular calls to us and any falls, etc. get notified almost immediately.
Where we have given 4 stars, they relate primarily to what is in effect an old building.
I'm sure when the new building is operational it will be straight forward 5 stars across the board.
Spot on care!

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Review of
Court House Care Home
from Claire L (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I cannot thank the lovely care home staff & management enough for the kindness and care they have continuously shown my dad from the moment he arrived in late February. Dad was very poorly when he arrived at the care home and the previous couple of months prior to the move had been pretty awful.

From the moment Dad arrived the amazing staff immediately set about getting Dad in a much better state and immediately to control all his meds, catheter supplies, etc. I'm so very grateful for the high standard of care Dad is receiving now he is at Court House Care Home. The staff I have met over the past 6 weeks (across all levels/job roles) have all been kind and professional. It's given me a huge piece of mind knowing Dad is well cared for and I can now spend quality time with him rather than dealing with nonstop nightmares. I wish I could name all the amazing staff but there are too many to mention—a huge thank you to all of you. Please know - you are all making a huge difference.

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Review of
Court House Care Home
from Hilda W (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

Mum was cared for with great compassion for the 13 months she was living in Court House Care Home. We know she wasn’t always easy and thank the staff for their kindness to her. She was very well looked after physically and mentally and her room was always clean and tidy.

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Review of
Court House Care Home
from Catherine F (Niece of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

Our uncle came to Court House very poorly. I cannot believe the improvement in his condition; he was suffering from a suspected third stroke. He arrived here weak with bed sores, poor speech and very unsettled. In a few weeks, he is spotlessly clean, alert and engaging through the fantastic care he

has received. His bed sores are healed, his medication is sorted, and he has seen the correct medical professional enabled by the great care team in place. The staff genuinely care. Fabulous communication to family. Lovely room. Five staff care. Very grateful.

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Review of
Court House Care Home
from C J (Son of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience

I think the staff and management were very caring and looked after my mother very well. She loved it there and they always had time to talk to you and would spend time with Mum as she could not leave her bed.

Reply from Sarah Soley, Deputy Manager at Court House Care Home

Hi, Thank you for your kind and positive words in regards to the care received by your mother. We shall share them within our team.
Kind Regards

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Review of
Court House Care Home
from Sarah W (Granddaughter of Resident) published on 15 November 2022

Submitted via Website • Report

Overall Experience

My nan went to Mid Summer House in Court House Care Home on a palliative care package. The staff at Court House have been amazing, very accommodating to all of us as we are a large family. They have treated my nan with dignity and respect throughout and adapted to meet her needs. The carers on shift

the evening she passed away showed genuine care and compassion for not only my nan but all of us as a family and I cannot thank you enough for allowing us all to be with her and keeping her comfortable in her final hours.

Reply from Sarah Soley, Deputy Manager at Court House Care Home

Hi Sarah,
Thank you for your kind review and positive words about the care shown to your nan and family during her stay. We aim not only to provide our best care to our residents but to their relatives also during what will always be a difficult time for families.
Kind Regards

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Review of
Court House Care Home
from Alison C (Mother of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience

This is my daughter's second stay and I am truly happy with both of her stays. She has come home both times very chilled and relaxed.
I would highly recommend Court House Care Home as they go above and beyond the level of care expected.

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Review of
Court House Care Home
from C C (Son of Resident) published on 25 June 2022

Submitted via Postal Card • Report

Overall Experience

After viewing several care homes for my mother we settled on Court House Care Home because of its proximity and the warm reception from staff members as we viewed, together with a feeling of family which was palpable.
In the three and a half years my mother was a resident, we felt she was cared for

in a conscientious manner, both physically and mentally.

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Review of
Court House Care Home
from D S (Respite Resident) assisted by family/friend published on 28 February 2022

Submitted via Postal Card • Report

Overall Experience

During my time there I would say it was difficult for me due to the Covid-19 situation and all the restrictions that this caused. My rehabilitation from my strokes was extremely slow due to the therapies being virtually stopped. Along with the non-visitors/lockdown etc. I really struggled to cope with

the boredom and not being able enough to do things. I did get on with most of the staff, who were my lifeline whilst in there. I would like to thank those who looked after me during my stay.

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Review of
Court House Care Home
from Carol C (Sister of Resident) published on 3 February 2022

Submitted via Postal Card • Report

Overall Experience

The staff were always very polite, caring and took time with our family and the resident to keep us up to date. The establishment was nosy at nights, and our resident felt isolated at times. Covid restrictions hampered their rehabilitation, and records were not kept up to date in the office files relating

to outpatient and other meetings/appointments; we rarely knew what was the up to date situation re-care, but overall, did a good job in difficult circumstances. Property urgently needs updating as it is very old and shabby looking in places.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Court House Care Home

Thank you for taking the time to complete a review. We are pleased to note that the staff were always very polite, caring and took the time to keep you and your family updated on your loved one’s progress. We are sorry that the covid restrictions caused your relative to feel isolated at times; the team endeavour to include all residents in planned activities to reduce this feeling, including rehabilitation work where appropriate. We are in the process of redecorating the houses and looking forward to this schedule being completed. The team continue to work hard on regular updates for all families of people in our care and are delighted that overall the stay was a positive experience.

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Review of
Court House Care Home
from T L (Niece of Resident) published on 24 August 2021

Submitted via Postal Card • Report

Overall Experience

I have found the staff at Court House Care Home to be very friendly towards my uncle. Always helpful, they go out of their way to make his time at Court House as pleasurable as they can. I would highly recommend Court House.

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Review of
Court House Care Home
from Gemma W (Resident) published on 21 May 2021

Submitted via Postal Card • Report

Overall Experience

I'm writing a review that is unfortunately a negative care experience, probably because I'm too young to fit the never-ending list of criteria for such care homes. Court House Care Home - Hollybush Unit, was a less than ideal environment, too noisy, chaotic, busy, short-staffed, various and many oversights

to following correct care procedures, hand hygiene of the care staff, incorrect filling in of the resident menus. I wouldn't be recommending this care home to any of my family to stay in - poor standards!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Court House Care Home

Thank you for taking the time to complete a review for Court House Care Home. We take all feedback very seriously as it helps us continually improve the service and standards of care we provide for our residents. We are very sorry your experience was not as positive as we would wish it to be and look forward to our planned meeting with you to understand your feedback more thoroughly.

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Review of
Court House Care Home
from Wendy B (Wife of Resident) published on 2 February 2021

Submitted via Postal Card • Report

Overall Experience

The nursing care at Beacon House is outstanding. My husband was discharged from the hospital for end of life care, and I had expected him to be made comfortable. However, the nurse charge is constantly reviewing his progress, the GP's advice is frequently sought, they consult me if there are any concerns

over his care, changes etc. This with trips made to the local shop for fresh fish to tempt him to eat. A specialist nurser has been called to discuss his swelling problems. Pyjamas and bedding are stripped off if there is the slightest stain, he is beautifully fresh and always clean shaven, and all the staff are kind and considerate. When I tell my friends and neighbours that my husband is in Court House, they tend to be rather shocked, it has a local reputation of being rather 'downmarket'. My husband's room at the front of Beacon House overlooks a pretty, well-kept garden and there is a lovely garden that visitors can't see. The homes are extremely well maintained and tastefully furnished, the lounge and dining room are perfectly nice. On one side of the car park are a loved period house and some trees and shrubs. I don't know if this belongs to you. Once patients and their families are over the threshold, and they all know how much care staff take to accommodate their needs, they will be won over! You deserve to do well, I doubt that there is a home for miles around that offers your standard of care.

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Review of
Court House Care Home
from Len D (Father of Resident) published on 14 October 2020

Submitted via Website • Report

Overall Experience

My son has been very well cared for all through lockdown. His regular daily carer has gone above and beyond her role to keep him occupied and happy. He has lots of activities to do despite not being able to go out on his normal excursions. The family has been kept informed by phone and social media

of all his activities. We have regular phone calls and video calls from him, with support from the carers.
When the home was allowed 1 visitor per resident outside for a few weeks recently, I felt this was conducted in a very safe way. I was allowed to sit outside with my son once a week. He appeared very healthy and happy.
My family and I are all extremely pleased with the care my son receives at Court House.

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Review of
Court House Care Home
from Heather (Daughter of Resident) published on 2 September 2020

Submitted via Website • Report

Overall Experience

My mum was placed at Court House in Malvern after being in hospital. We had always hoped that Mum would return home from hospital but she wasn't safe to be on her own so a nursing home was the only option. Having never dealt with nursing homes I really didn't know what to expect but I needn't have

had any worries about her being at Court House. With the situation as it is with COVID, we haven't been able to see mum in hospital which is so hard as we are a close family and missed the regular contact but the staff at Court House have been amazing from the start and I feel that they are like her extended family and have treated mum with kindness and respect. Her room is lovely and bright and really clean and mum is always in clean clothes and is spotlessly clean. We are always kept up to date with her condition and nothing ever seems too much trouble. Definitely would say everything is excellent. Thank you.

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Care Home Owned by Superior Care (Midlands) Ltd in Worcestershire

Superior Care (Midlands) Ltd Locations in Worcestershire (1)

Superior Care (Midlands) Ltd Reviews in Worcestershire (67)

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