St Philips Care Group in Cleveland & Teesside | 1 Care Home

Review of
The Maple Care Home
from M B (Sister of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother is well cared for and there is always plenty of activities if he wishes to take part. The staff are very welcoming whenever I visit. The fact that he is so well cared for is very comforting.

Reply from Kelly Levick, Support Home Manager at The Maple Care Home

Thankyou for taking the time to leave a lovely review of our care home. I will ensure your feedback is cascaded to the team

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Review of
The Maple Care Home
from Cynthia W (Sister of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Vert pleasant girls
Well run love my brother being in this care home

Reply from Kelly Levick, Support Home Manager at The Maple Care Home

Thankyou for taking the time to leave a lovely review of our care home. I will ensure your feedback is cascaded to the team.

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Review of
The Maple Care Home
from J M (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad's been in The Maple for about a month and so far we are extremely happy with the care he has had whilst being here. All the staff are friendly, courteous and respectful and Dad is always clean, smart, shaven etc. The home (post-refurbishment) is excellent, room standards are great. So all in all

a very good experience to date. Keep it up.

Reply from Kelly Levick, Support Home Manager at The Maple Care Home

Thank you for taking the time to leave a lovely review of our care home. I will ensure your feedback is passed on to all the team.

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Review of
The Maple Care Home
from M D (Son of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Since The Maple Care Home has been taken over by St Philips Care, a programme of refurbishment is taking place and at present it is impressive. The only thing that is missing from the last ownership is the home minibus, which my mother used to go on trips out etc. The new owners do not have this.

Reply from Kelly Levick, Support Home Manager at The Maple Care Home

Thank you for taking the time to leave a review of The Maple, we all appreciate these comments and it is a pleasure to have your mum reside with us. I will share your feedback with the team.

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Review of
The Maple Care Home
from V S (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved into the care home last year, he is very happy there and settled in straight away. The staff are friendly and caring. They go above and beyond in the services they provide.

Reply from Kelly Levick, Support Home Manager at The Maple Care Home

Thank you for taking the time to leave a lovely review of our home. I will ensure your feedback is cascaded to the staff team.

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Review of
The Maple Care Home
from Mark A (Son-in-law of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

Great staff at this care home.
Large range of activities organized for residents.

Reply from Robin Bennett, Regional Manager at The Maple Care Home

Thank you for taking the time to leave a review for The Maple - I will ensure the team receives your feedback.

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Review of
The Maple Care Home
from T A (Daughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been very happy since she moved into The Maple in 2020. She is happy and well cared for. The staff are exceptional and go above and beyond to care for my mum. Nothing is too much trouble. We are kept informed about her well-being. We particularly like the way there are lots of activities

on offer to the residents!

Reply from Robin Bennett, Regional Manager at The Maple Care Home

Thank you for taking the time to leave a positive review of The Maple Care Home, I shall ensure the team receive your feedback.

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Review of
The Maple Care Home
from A A (Grandson of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

My nan is always kept safe, clean and well bed. We enjoy seeing all of the activities that the residents get to do as well.

Reply from Robin Bennett, Regional Manager at The Maple Care Home

Thank you for the lovely review - I will ensure the team receive your feedback.

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Review of
The Maple Care Home
from S T (Niece of Resident) published on 6 April 2023

Submitted via Postal Card • Report

Overall Experience

Staff are always very friendly, warm and welcoming. Couldn't ask for better care of Uncle. All his needs are met and staff go above and beyond to provide an excellent service.

Reply from Louise Clements, Registered Manager at The Maple Care Home

Thank you for your lovely review. Everyone at The Maple appreciates these comments and are pleased to deliver this care to your relative. The management and staff team try to provide the best care at all times. Your comments will be shared with the team.

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Review of
The Maple Care Home
from Lorraine T (Niece of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience

My uncle has been in The Maple Care Home since 2018 and it really has been the best. While he has been there, we have not had a problem. The staff are fantastic, they always tell me when something is wrong and if we can't make appointments at hospital, they're more than willing to take him. The home

is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.

Reply from Louise Clements, Registered Manager at The Maple Care Home

Thank you for taking the time to write such a wonderful review. It is lovely to hear of your uncle's positive experience of living at The Maple Care Home. The management and staff team try to provide the best care at all times. Your comments will be passed on to all the team. Thank you again.

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Review of
The Maple Care Home
from D H (Daughter of Resident) published on 14 March 2023

Submitted via Website • Report

Overall Experience

The majority of carers are brilliant, a few are lazy and need to learn how to be more caring, and learn the needs of individual residents as residents are different, with different needs. Meals are not the best.

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Review of
The Maple Care Home
from S L (Granddaughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience

Thanks so much for taking care of my grandad. He was very unwell. I'm sure you did all that you could for him. You have a very nicely decorated care home too. It helps make the home more warm and welcoming.

Reply from Louise Clements, Manager at The Maple Care Home

Thank you for your kind words, it was a pleasure looking after him.

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Review of
The Maple Care Home
from L B (Daughter of Resident) published on 20 September 2021

Submitted via Website • Report

Overall Experience

Having chosen The Maple to care for Dad, we would highly recommend it to anyone looking for excellent care for their loved ones. The staff at the Maple looked after Dad from day one with the greatest care and respect. They took time to get to know him as a person and us as a family and, despite the

incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.

Reply from Katie Jowers, Home Manager at The Maple Care Home

Thank you for taking the time to write us such a wonderful review during such a difficult time. I'm pleased our team were able to help Dad stay in touch with you and your family throughout the COVID19 lockdowns and that you enjoyed visits when restrictions were lifted. Caring for Dad and getting to know you all was our pleasure.

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Review of
The Maple Care Home
from Lisa F (Daughter of Resident) published on 14 September 2021

Submitted via Website • Report

Overall Experience

My Mum moved into care during covid, due to the restrictions at the time we were unable to come and visit the home to help us to make the right choice for her. This did not stop the manager from sending us photos of her room, links to the website allowing us to meet the staff and learn about the Maple

in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.

Reply from Katie Jowers, Home Manager at The Maple Care Home

Hi Lisa, Thank you for your kind review. We are pleased that we were able to help you make the right choice of Care Home for your Mum and we are thrilled that your Mum has settled in well to her life at The Maple. I will pass your lovely comments on to our team. Thanks again and see you soon. Team Maple.

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Review of
The Maple Care Home
from Elsie R (Niece of Resident) published on 15 March 2021

Submitted via Website • Report

Overall Experience

Our family are truly grateful to the staff at The Maple Care Home. Everyone has been absolutely fantastic in caring for our elderly Aunt with dementia. They keep smiling in the most difficult circumstances, always there to offer support, totally respectful and so kind. The building and rooms are kept

beautiful.
New residents can be sure that they will find a happy home here, where everyone is included, made to feel welcome, and where nothing is too much trouble.
I would definitely recommend The Maple without any hesitation.

Reply from Adam Knights, Managing Director at The Maple Care Home

We can not thank you enough for taking the time and effort to write such a beautiful review. Our staff all work so hard and have been through so much this past year, but your comments and appreciation mean so much to us all. Thank you, and hope you and all your family are well.

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Review of
The Maple Care Home
from Howie G (Son of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience

I have personally gained a great deal of confidence, assurance and respect for the standard of care that has been (and continues to be) provided to my mother by the dedicated staff of The Maple Care Home. My experiences have led me to conclude that the ethos of the care home is one of providing an exemplary

standard of care in all areas. The level of hygiene/cleanliness also sits synonymously with this well-run care home which encapsulates the high standards which it sets itself. Communications has also been responsive, informative and timely in accordance with need. I find the staff friendly and knowledgable, and they always make time for you. In summary, The Maple Care Home is a commendable care home based on a solid foundation of professionalism, pride and quality care services. Recommended.

Reply from Jack Graham, Registered Manager at The Maple Care Home

Thank you so much for your kind words, Howard, I wish you all and your family all the best for the future.

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Review of
The Maple Care Home
from P S (Wife of Resident) published on 12 March 2020

Submitted via Postal Card • Report

Overall Experience

This is a lovely care home. My husband has settled in a lot better than we expected. This I'm sure is down to the wonderful caring staff, nurses and carers.

Reply from Adam Knights, Managing Director at The Maple Care Home

Thank you so much for your kind words and review. I'll be sure to share your comments with the team at The Maple.

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Review of
The Maple Care Home
from M A (Daughter of Resident) published on 15 April 2019

Submitted via Postal Card • Report

Overall Experience

This is the best nursing home I have come across and I have seen many - all the staff and the management are excellent. I visit The Maple at various different times and I find the service they provide under pressurised circumstances is great. They are all lovely and caring.

Reply from Adam Knights, Managing Director at The Maple Care Home

Thank you very much for your kind words and taking the time to complete the review. I will be sure to pass on your compliments to the all staff, as it means a great deal to know they are valued and appreciated.
Thank You.

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Review of
The Maple Care Home
from R B (Son of Resident) published on 10 April 2019

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in the Maple for 3 months now. I have seen a remarkable improvement in her general health, her improved mood and her confidence all because she feels safe and happy. The family could not have been more pleased with her care. She says and I quote "I am happy here".

Reply from Adam Knights, Managing Director at The Maple Care Home

Many thanks for your kind comments and for taking the time to complete the review. I will make sure I pass on your praise for the staff in the home, they do an amazing job and it's great to be acknowledged.

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Review of
The Maple Care Home
from Jean S (Niece of Resident) published on 10 April 2019

Submitted via Postal Card • Report

Overall Experience

I worked for 35 years as a residential manager for the council prior to my retirement in 2018. Therefore I am aware of high standards of care which is evident at every visit from management and all staff. My aunty is treated with dignity and empathy. I could not ask for better care than she receives.

Thank you.

Reply from Adam Knights, Managing Director at The Maple Care Home

Many thanks for your kind comments and for taking the time to complete the review. I will make sure I pass on praise for the staff in the home, they do an amazing job and its great to be acknowledged.

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Care Home Owned by St Philips Care Group in Cleveland & Teesside

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St Philips Care Group Reviews in Cleveland & Teesside (35)

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