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Care Homes Owned by St Philips Care Group in Durham

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by St Philips Care Group in Durham

Only the locations & reviews in Durham for St Philips Care Group are showing below.

View the details of all 33 locations (with 848 reviews) owned by St Philips Care Group

St Philips Care Group Locations in Durham (2)

 

2 Care Homes owned by St Philips Care Group in Durham

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Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT 

9.8 50 reviews
"We would like to express our deepest gratitude to the incredible team at Bowburn Care Home for the exceptional care and compassion shown to…"   Read all 50 reviews
Location Type Care Home

Bowburn Care Home, formally Morgan House in the former Northumbrian mining village of Bowburn, is a new purpose-built care home for older people. There are easy road links to nearby Durham city centre. The care home, which specialises in residential… Read more about Bowburn Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 80 Rooms from £1,040 / week
Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX 

9.7 53 reviews
"The staff and service is fantastic. They do a great job looking after and keeping the residents entertained. Keep up the great work.…"   Read all 53 reviews
Location Type Care Home

Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries. The purpose-built care centre specialises in residential and dementia care for older people. There are 22 bedrooms upstairs and 18 bedrooms downstairs,… Read more about Chilton Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 40 Rooms from £1,134 / week

St Philips Care Group Reviews in Durham (103)

9.3
St Philips Care Group has a Group Review Score of 9.3 (9.293) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Philips Care Group must have a Review Score.

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Review of

Chilton Care Centre

from Ian F (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service is fantastic.
They do a great job looking after and keeping the residents entertained. Keep up the great work.

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Review of

Bowburn Care Centre

from D U (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our deepest gratitude to the incredible team at Bowburn Care Home for the exceptional care and compassion shown to our beloved dad during his 8-year stay with you. As a family, we were fortunate to witness firsthand the love and dedication that the four particular carers and
all the other staff involved with Dad, poured into their work every single day.
Throughout his journey with dementia, our dad was treated with dignity, patience, and an abundance of kindness that brought us immense comfort. It was clear that every interaction was filled with genuine care, and the relationships formed were truly special.
We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.


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Review of

Bowburn Care Centre

from K M (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to
me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.


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Review of

Bowburn Care Centre

from J B (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, kind and understanding. Food and beverages high quality.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely review, l will ensure staff are aware of this.


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Review of

Bowburn Care Centre

from Pauline L (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.


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Review of

Bowburn Care Centre

from Denise B (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients
was very reassuring. This is a kind, caring environment for anyone with problems to live in.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.


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Review of

Chilton Care Centre

from Tony W (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and empathy shown to my father has been first-class by all in this care facility. I cannot thank the manager and all of her team enough. The understanding that everyone shows and care taken through my father's illness and condition is of the highest standard.
Thank you all.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for a wonderful review I will surely pass this on to all the staff


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Review of

Chilton Care Centre

from Eoghan L (Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is excellent.

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for leaving a review for Chilton Care Centre. I will ensure the team receive your feedback.


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Review of

Bowburn Care Centre

from Carol W (Niece of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden.
From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.


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Review of

Bowburn Care Centre

from Mark N (Son of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.


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Review of

Bowburn Care Centre

from Peter N (Husband of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.


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Review of

Bowburn Care Centre

from J F (Daughter of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this home on end-of-life and was only here for one week. In that week, he was well looked after and made very comfortable. The home and staff looked after us every time we visited him, especially the night before and the morning he died.
Would like to thank the home and all the staff
for everything they did for him and us in that week.

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Review of

Bowburn Care Centre

from Debbie I (Daughter of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough
about this care home. It's fabulous. Always a joyous experience for my mother.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Debbie, thank you for your review, and l will ensure your comments are given to the staff.


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Review of

Bowburn Care Centre

from Gavin I (Son-in-law of Resident) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremendous care home. My mother-in-law recently stayed there for a week. My wife is at total ease knowing her mother is being well cared for at Bowburn Care Centre. Excellent, five-star rating from me.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your review, I will pass this on to the staff.


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Review of

Bowburn Care Centre

from J H (Nephew of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Managers and staff at Bowburn Care Centre provided excellent care for my aunt, showing her respect and giving very personal support to make her feel wanted. I found the home took time to understand her medical conditions and dealt with these with sensitivity and thoroughness. It was only when my aunt's
needs moved into the nursing level that she had to leave and ultimately pass away. We in the family will always be grateful to Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your feedback and it was a pleasure to look after your Aunt.


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Review of

Bowburn Care Centre

from K D (Daughter of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also
a safe and warm environment for residents and family to visit, so well done and thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, l will ensure your comments are passed to all staff within Bowburn.


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Review of

Bowburn Care Centre

from D A (Wife of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for doing this review, also thank you for your support as well, I will give the feedback to the staff.


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Review of

Chilton Care Centre

from Miriam G (Resident) assisted by family/friend published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel at home. Staff very helpful. Could do with more ice cream. Food nice, with good variety. Love my room.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass on to staff.


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Review of

Chilton Care Centre

from Julie B (Niece of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit Auntie weekly, she has settled in the home at the age of 97 after always previously living alone. She seems very happy and content and her care and treatment is wonderful. All the staff make every effort to make them comfortable.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review I will pass on to the staff.


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Review of

Chilton Care Centre

from A P (Daughter of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom's been a resident at the home since October 2022 and I was really concerned about how well she would settle giving up her bungalow was such a hard decision. A few weeks later I couldn't have asked for a better place for her to live. The caring, friendly and attentive care she has received is
excellent, giving me the reassurance I really needed. She's settled really well and is very happy with the staff/home.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review I will pass this on to the staff who will I'm sure be delighted.


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Awards / Recognitions (2)

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