St Philips Care Group in Lincolnshire | 6 Care Homes

Review of
Ridgeway House
from Claire H (Granddaughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Everyone involved in my grandmother's care was absolutely wonderful - she couldn't have been in any better hands. The staff are endlessly patient and put so much time into making her experience (and ours!) enjoyable. I am so grateful for the care and attention they put in, from putting her paintings

up on the wall to getting her favourite yoghurts - you can tell how much they care about the residents just from being there. Eternally thankful for everyone there.

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Review of
Roxholm Hall Care Centre
from Lindsey T (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Both my in-laws are now residing at Roxholm Hall on a permanent basis.
The management and staff have gone out of their way to make this huge transition in their lives as positive as possible.
They have had a phone line installed in one of their rooms which has led to increased independence.
The staff

always ring us if there is the slightest issue which is very reassuring.

Reply from Michael Baty, Regional Manager at Roxholm Hall Care Centre

Thank you for your lovely review, Its a great pleasure looking after you in laws. Im sure they will continue to have a great experience with us and we look forward to sharing special memories with them and you into the future

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Review of
Ridgeway House
from P L (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My Mother moved into Ridgeway a couple of years ago, a confused old lady. She was unable to stay in her own home any more. She had everything she needed at Ridgeway, a clean warm room, personal care, good food, and a cup of tea at whatever time she wanted. She was much happier.
I'd never seen her wear

nail varnish until she moved to Ridgeway. They brought out a talent for painting that we didn't know she had.
Thank you for making her last days comfortable and very peaceful. You were all so kind.

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Review of
Ridgeway House
from Susan G (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My mother moved into the Ridgeway in May 2023 and lived there until she passed away in February 2025. During her time living in the home we were extremely impressed by the kindness and compassion shown constantly by the staff. In her final few days the care shown by the staff to all the family was truly

wonderful and we will always be grateful for that.
Many thanks to all.

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Review of
Cathedral Care Centre
from P L (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

We had to place my mum in care last June - having experienced a dreadful care home in the past for my father, I was dreading it. However Cathedral Care Centre is not like any care home I've ever come across. Firstly mum's room is beautiful and large with a lovely big window - comfy armchair and TV provided.

The meals are amazing plus all the daily treats that come around. The activities have been carefully selected taking in account each residents hobbies and interests. My mum is crazy about Elvis - so they regularly have an Elvis impersonator come in and put on a show - to see my mum dancing and singing along is so heartwarming. Mum has her hair and nails done regularly- she is always clean and fresh and wearing all her own clothes (that wasn't the case where my dad was). The staff are so warm and friendly and nothing is too much to ask. Living in New Zealand, I get to see lots of posts on social media - my friend regularly visits mum and says she could move in herself!

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Review of
Cathedral Care Centre
from S L (Son of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Can't fault Cathedral Care Centre. My mum's quality of life has improved immeasurably since she moved there. The staff are all wonderful and can't do enough. Having experienced other Lincoln care homes with my dad, Cathedral is leaps and bounds superior.
Thank you to all the amazing staff that help

her have a safe and as normal a life as possible and enable her to retain her dignity. She's always clean, nicely dressed and other than the confusion dementia brings, she hasn't looked as well in years.

Reply from Samantha Pagram, Regional Manager at Cathedral Care Centre

Thank you for the lovely review. The whole team at Cathedral Care Centre will appreciate your very kind words. We take pride in the service we provide to the whole family, ensuring that those most precious in our care are well cared for, happy and enjoy special touches.

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Review of
Canwick Court Care Centre
from J M (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Canwick Court Care Centre is homely, it doesn't feel clinical like a hospital, it isn't noisy and bustling, it is a calm environment. When you walk in, in many ways it is like a family home and you are greeted with a smile by all of the staff.
My mother is treated with respect, she is listened to and

the staff try hard to try and work out her needs.
We (the family) feel like we are part of the decision making and there is genuine of interested in her well being.

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Review of
Canwick Court Care Centre
from Janet G (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Lovely, friendly atmosphere in the home. The residents are all very well cared for.
The staff are really nice and the resident I visit rates them highly.
Also very nice meals with very varied menus and hot drinks offered to visitors.

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Review of
Cathedral Care Centre
from Helen W (Friend of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

It is always a pleasure visiting my friend at the Cathedral Care Centre, I am always made to feel very welcome. The care that is shown towards the residents by staff is wonderful and first class. The food and entertainment provided are also excellent. I would definitely recommend this care home.

Reply from Samantha Pagram, Regional Manager at Cathedral Care Centre

Thank you your lovely comments. I will be sure to share this with the team.

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Review of
Ridgeway House
from S N (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Overall I have been happy with the care that Mum has received at Ridgeway. The staff have all been friendly and professional, she has enjoyed the food, and her room is freshly decorated and carpeted. However, there have been a number of niggles and ' teething problems', which could probably have been

resolved with better communication between staff members.
I am aware that for much of the six weeks that Mum has been at Ridgeway, they have been undergoing organisational changes, and there is now a new manager in place, who seems very 'on the ball', and I hope that Ridgeway will fulfill its full potential under her management.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review for Ridgeway House, Your thoughts are very important to us. I will share your comments with the staff team. At Ridgeway, were are dedicated to provide outstanding care and are always working to improve our services.

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Review of
Ridgeway House
from Dennis A (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

All staff are pleasant. The carpet in her room is filthy and should have been replaced/cleaned well before now. That is why I have rated very poor under cleanliness. No interaction with management. The alarm in her room does not work or not plugged in. I am only given information about my mum when I

ask. I should be told about all recent events e.g. illnesses, bed sores etc. and any changes in medication. These can be sent by email unless urgent when I can be phoned. When I telephone to ask about Mum the members of staff are always upbeat and tell me how well she is doing - I know she is bedridden, incontinent, nearly deaf, cannot see and communication is virtually non-existent. I just want the facts.
I am only contacted when money is involved. I appreciate that staff are hard to get but I sometimes find the spoken English hard to understand which makes it difficult for me even though they may be doing their best.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review, we appreciate your views. I can confirm that we have a planned maintenance and cleaning schedule in place to address the issues outlined in your review. I'm sorry if this hasn't been communicated to you by the previous manager. At Ridgeway House, I operate an open-door policy, please feel free to pop in to discuss any issues.

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Review of
The Grove Care Centre
from G B (Husband of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife went to The Grove for two weeks respite, when we arrived we were greeted and she was made very welcome. There needs to be more information on visiting times as I went one evening and was told quite rudely by one of the senior members that I was ten minutes early, which did not make me feel too

good. The main nursing staff did everything to make my wife and myself very welcome.

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Review of
Welbourn Manor Care Centre
from Kimberley H (Niece of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

When it became apparent that my Aunt needed more care than we could provide, we were faced with a difficult decision. From the moment we first visited Welbourn Manor, I instantly knew that my Aunt would be happy and well cared for. One staff member in particular has gone above and beyond to ensure that

residents and families are treated with dignity and respect. She has shown my Aunt compassion, patience and understanding at all times and keeps in regular contact with us about any progress or concerns. My Aunt, despite her difficulties, remains a fiercely independent individual and this has been respected and promoted by Welbourn Manor. The staff member mentioned previously has provided my Aunt with daily stimulation, engaging her in outings and activities which keep her mentally and physically fit and healthy. This has included trips out, knitting, gardening etc (all of which my Aunt loves and very much looks forward to). I would not hesitate in recommending Welbourn Manor as the level of care is exemplary.

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Review of
Roxholm Hall Care Centre
from B B (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Both of my parents went in there for respite care after hospital visits/stays. The staff were all lovely and very caring and helpful.
Thank you to the manager and deputy manager for all you did for them during their stay for a month. They managed to be put in a room together which was very kind of

the staff. The home was an old hall so it has character.

Reply from Michael Baty, Regional Manager at Roxholm Hall Care Centre

Thank you for your kind words and your review. It was a pleasure having your parents with us and wish them the very best for the future. I will be sure to pass your comment on to the team. Again thank you for taking the time to write your review.

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Review of
Cathedral Care Centre
from N S (Daughter of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Mum has been here for over a month now. Lovely atmosphere and the staff are lovely, very friendly, caring and helpful. We couldn't wish for a better place for our mum. We always feel welcome when we go to visit. They certainly take time for our mum and us. Lovely place can highly recommend it.

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Review of
The Grove Care Centre
from Ivan M (Husband of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

I want to thank you for all the care and attention you have given my wife over the last two weeks. I have been overwhelmed with the kindness, support and care from everyone on the team at The Grove. It was a huge decision for us to make to go down the route of respite care but you have made the experience

a very good one for both of us. From day one nothing has seemed too much trouble and it has been a very positive experience. During the past two weeks she has settled really well and has improved both physically and mentally. She is much steadier on her feet, eating really well and has appeared much less confused than when she went in. It has also given me the break I needed.

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Review of
Roxholm Hall Care Centre
from Julie H (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Lovely place.
Mother is treated really well.
The staff are very friendly.

Reply from Michael Baty, Home manager at Roxholm Hall Care Centre

Thank you for your review; I will ensure this is passed on to the team for your kind words. We very much appreciate all our reviews and are so glad that we have been able to make this transition into a care home a positive experience. It is always our pleasure to provide care for loved ones and support everyone.

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Review of
Ridgeway House
from D R (Son of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

The whole establishment is 100% very good. I recommended my mother to stay here. The staff are superb, management are very good, everything is 100%. However, I would recommend probably two more staff members to relieve pressure on the staff.

Reply from Ann Farrow, Regional Manager at Ridgeway House

Thank you for your kind words and positive review. The manager and her team will be delighted to hear your kind and positive words from your review and will ensure they are shared with the whole staff team. St Philips Care strive to ensure we provide a person-centred caring service to all and I am very proud of the home's achievements. Regarding your comments about staffing, myself and the manager would be happy to meet with you to discuss further. Please call the home to arrange.

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Review of
Cathedral Care Centre
from Tracy M (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

The team at the home is so kind, patient, and supportive of my Dad - three years on from my last review the standard of care is still excellent, the food is great and the home is clean and welcoming. They have shown endless patience and kindness with Dad. The team is always very friendly, on hand, and

happy to see relatives when we arrive. The strong ethos of care, kindness, and respect for residents is manifest and prevails throughout the entire organisation. Thank you so much!

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Review of
Cathedral Care Centre
from G P (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

All staff have been fantastic in caring for my Father and he's enjoyed his respite. The home has cared for my Father brilliantly and we have seen a massive improvement in his needs.
I would highly recommend this Home to people.

Reply from Ann Farrow, Regional Manager at Cathedral Care Centre

Thank you for your kind and positive words. I know how important this will be to the manager and her whole staff team.

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Care Homes Owned by St Philips Care Group in Lincolnshire

St Philips Care Group Locations in Lincolnshire (6)

St Philips Care Group Reviews in Lincolnshire (168)

Ridgeway House

Roxholm Hall Care Centre

Ridgeway House

Ridgeway House

Cathedral Care Centre

Cathedral Care Centre

Canwick Court Care Centre

Canwick Court Care Centre

Cathedral Care Centre

Ridgeway House

Ridgeway House

The Grove Care Centre

Welbourn Manor Care Centre

Roxholm Hall Care Centre

Cathedral Care Centre

The Grove Care Centre

Roxholm Hall Care Centre

Ridgeway House

Cathedral Care Centre

Cathedral Care Centre

Awards / Recognitions (2)

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