Shopping evening
Organiser: St Philips Care Group
Date:
Friday 30 Nov 2012
Location: Welbourn Manor care centre
more details
Care Homes Owned by St Philips Care Group in North East Lincolnshire
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North East Lincolnshire for St Philips Care Group are showing below.
View the details of all 33 locations (with 848 reviews) owned by St Philips Care Group
St Philips Care Group Locations in North East Lincolnshire (2)
Chestnuts Care Centre
9.9
16 reviews
57 Bargate, Grimsby DN34 5AD
"My husband is not a resident, he goes in for day care. He can be very difficult at times but the staff and manager handle him with…" Read all 16 reviews
Location Type Care Home
Chestnuts care home is a well established home situated in a pleasant central location in Bargate Grimsby. It has easy access to local amenities and local transport. Chestnuts building is Victorian in style with a modern extension providing care for… Read more about Chestnuts Care Centre
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 25 Rooms from £1,020 / week
Ravendale Hall
9.7
25 reviews
East Ravendale, Grimsby DN37 0RX
"I can not express how grateful I am for all the care I have received, how much all the staff have gone above and beyond required. I can not…" Read all 25 reviews
Location Type Care Home
Ravendale Hall is located in Grimsby, North East Lincolnshire. The care is delivered in a safe and stimulating environment with a welcoming and relaxed atmosphere that feels like home from home. Staff are skilled and trained to support residents… Read more about Ravendale Hall
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Younger Adults
- 34 Rooms from £952 / week
St Philips Care Group Reviews in North East Lincolnshire (41)
St Philips Care Group has a Group Review Score of 9.3 (9.293) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Philips Care Group must have a Review Score.
Review of
Chestnuts Care Centre
from H T (Wife of Resident) published on 20 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My husband is not a resident, he goes in for day care. He can be very difficult at times but the staff and manager handle him with patience, care and dignity. We tried three other facilities and they were unable to deal with him, so this is great help to me to give me time to myself. I am extremely
grateful for the support they give me as well as my husband.
Reply from Michael Baty, Regional S Manager at Chestnuts Care Centre
Thank you for your lovely review. It is our pleasure ensuring that your husband is having a meaningful day being cared for by our dedicated team and you feel comforted by this. I will ensure all the team are aware of this excellent review for all the hard work they do on a daily basis.
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Review of
Chestnuts Care Centre
from J G (Sister of Resident) published on 12 September 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My sister has been treated very well since she has lived here. The home is beautiful and clean. Always something going on, but she chooses not to join in. There is window bird feeders in the living room and loves to watch the birds and squirrels in the garden.
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Review of
Chestnuts Care Centre
from Debbie P (Daughter of Resident) published on 10 September 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum has been with Chestnuts for over a year and I appreciate the care that she receives. Due to distance, I am only able to visit once a week but I always feel reassured that my mum's needs are taken care of and that she is treated with respect and dignity. The care staff are lovely and knowledgeable
on all aspects of their resident's care. I am always able to ring for any updates, the staff are quick to inform me of any changes as well. Thank you.
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Review of
Ravendale Hall
from M T (Sister-in-law of Resident) published on 7 February 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I am very happy with the care at Ravendale Hall. It is a lovely homely environment, very welcoming and friendly. Communication with family could be improved by a regular emailed report on health and welfare, also with clearer notification of events e.g a regular newsletter would be beneficial.
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Review of
Ravendale Hall
from D S (Partner of Resident) published on 7 February 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff and management can't do enough for my partner. Food and facilities are excellent, very clean and tidy.
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Review of
Ravendale Hall
from A C (Respite Resident) published on 31 January 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I can not express how grateful I am for all the care I have received, how much all the staff have gone above and beyond required. I can not thank you all so much.
Reply from Ann Farrow, Regional Manager at Ravendale Hall
Thank you for your kind review.
I will pass your review over to the staff team.
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Review of
Ravendale Hall
from Lynda J (Daughter of Resident) published on 26 December 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Ravendale Hall is perfect for my Dad its surroundings are very much like my dad is used to and it's small and very much like a family because of this. My dad is living with dementia and my mum has got to the point of not being able to cope after years of managing alone, with just occasional help from
the rest of the family. The staff here are magnificent to and very good to dad.
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Review of
Ravendale Hall
from S B (Daughter of Resident) published on 15 December 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Since Dad has been at Ravendale Hall he has received excellent care and the care is outstanding. I would also like to say the staff and management have been very supportive to me during the difficult decisions I have to make to keep Dad safe and well cared for. I cannot thank all at Ravendale Hall for
the support we received from day one. Dad is settling well.
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Review of
Ravendale Hall
from A H (Wife of Resident) published on 15 December 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My husband has been in Ravendale Hall for the last fourteen months. The staff have all been wonderful to him. g
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Review of
Ravendale Hall
from Craig K (Son of Resident) published on 8 December 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Very friendly staff, always ready to get you a drink and look after my mum very well.
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Review of
Ravendale Hall
from David B (Son of Resident) published on 8 December 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mam has never been happier than when she arrived at Ravendale Hall. She loves all the staff and enjoys colouring and various other activities. Thank you.
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Review of
Chestnuts Care Centre
from Julie L (Daughter of Resident) published on 20 September 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff are pleasant and caring towards service users. Plenty of activities going on, days out organised. A pleasant place to visit, Mum is well looked after. I have no worries about her when I can't visit.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Thank you so much for taking the time to review Chestnuts Care Centre and staff team.
I am delighted to hear your positive comments and I know how pleased our manager and her team will be to receive them.
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Review of
Ravendale Hall
from Deborah T (Niece of Resident) published on 24 August 2023Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My aunt lived at Racebdale for three and a half very happy years. She arrived in a terrible state on "end of life care". It is a testament to the fabulous care provided by all of the fabulous staff that she recovered and had so much extra quality time. Nothing was ever too much trouble, and exemplary
care was delivered with endless care, compassion and humour. I simply can't recommend this wonderful care home enough.
Reply from Ann Farrow, Regional Manager at Ravendale Hall
Dear Deborah, please accept my deepest condolences on the loss of your Aunt and say how proud your comments make me feel as the regional manager.
I know first-hand the hard work and dedication the team strives to achieve for all residents.
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Review of
Chestnuts Care Centre
from Stephen C (Husband of Resident) published on 31 July 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My wife has dementia, is hard of hearing and has type 2 diabetes, as a consequence, requires assistance with her day-to-day hygiene and health. I moved my wife to this care home after a very bad experience with another care home. I have been observing the way the staff and manager treat my wife, assist
her with her daily needs and keep the residents occupied throughout the day. I have been very impressed with the way she and the other residents are treated.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Dear Stephen,
I would like to start by thanking you for your wonderful comments and feedback.
I am delighted that your and your wife's experience of Chestnuts has been positive and that you feel confident in the care and support from the manager and the staff team.
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Review of
Chestnuts Care Centre
from Nikki A (Daughter of Resident) published on 7 June 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum celebrated another birthday at the fabulous Chestnuts Care Centre, all staff are fantastic, they go above and beyond for the residents. Always something going on if wanted to join in or rest and relax, there's always fun and laughter which Mum loves. She's so happy there and so content which is
something that's not said about a lot of homes but hand on heart, I couldn't wish for more for my dearest mammy so thank you Chestnuts, your my new superheroes all of you.
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Review of
Chestnuts Care Centre
from Katherine H (Daughter of Resident) published on 7 June 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My dad was cared for by the manager and her team at the Chestnuts Care Centre, Grimsby. He opted to move on there when residential care became necessary after spending some respite weeks with them. I observed how they cared for him for eighteen months until he died in December.
A term often used is
A term often used is
that you want care staff to treat the people they care for as they would their own family. I feel this was genuinely what happened with a lot of the staff. There was also a commitment to keeping the mood upbeat so they did lots of ingenious entertainments. Dad was usually keen to join in. Dad had a healthy appetite and some specific food requirements but the kitchen was thoughtful and flexible so he continued to get pleasure from his food. When there was a need to raise issues these were taken by the manager with good grace and they were acted on. There were times when I could see staff were under immense strain during lockdowns but I could also see how hard they worked to minimise the impact on our loved ones.
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Review of
Chestnuts Care Centre
from Peter R (Husband of Resident) published on 15 May 2023Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
In a word, 'faultless'. This says it all regarding the quality of care given.
If a blemish could be found it would be the enclosed garden and staff smoking area adjacent to the kitchen. I appreciate that smokers have rights but when the wind is from the wrong direction the smell of cigarette smoke
If a blemish could be found it would be the enclosed garden and staff smoking area adjacent to the kitchen. I appreciate that smokers have rights but when the wind is from the wrong direction the smell of cigarette smoke
filters through both the kitchen and dining room.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Dear Peter,
Thank you for your review.
I would be happy to meet with you to discuss the issue raised.
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Review of
Chestnuts Care Centre
from David G (Husband of Resident) published on 15 May 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My dear wife has been in the Chestnuts Care Centre for over a year now and she trusts everyone who works there. The manager and all her staff are so amazing, caring to some people is just a job, not these wonderful people, they really do care.
My wife has severe dementia, she doesn’t understand anything
My wife has severe dementia, she doesn’t understand anything
and can’t communicate with anyone but they persevere with her, talk to her and treat her like anyone with understanding. I can’t praise them enough for all their dedication.
They have managed to get her walking again after she broke her hip which I thought would never happen. I would recommend them to anyone who needed a care home, the Chestnuts are 100%. All angels don’t come with wings, God bless you all.
They have managed to get her walking again after she broke her hip which I thought would never happen. I would recommend them to anyone who needed a care home, the Chestnuts are 100%. All angels don’t come with wings, God bless you all.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Dear David,
Thank you for your amazing feedback and God bless you and your family.
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Review of
Chestnuts Care Centre
from S L (Son of Resident) published on 15 May 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Great all-round service, always helpful and informative, always clean and tidy everywhere, inside and outside. The home is easily accessible, cheerful and welcoming on arrival and on departure. Nothing is too much trouble for any member of staff at the Chestnuts Care Centre. Mum has settled in very
well over the past year she's lived there. Seems generally very happy when I visit once or twice a week. Finally, it's a relief and peace of mind for myself and family that Mum is settled, safe and sound in reliable, safe hands at the Chestnuts.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Thank you for such a thoughtful and detailed review. I am so pleased that you have had such a positive experience and will be very proud to share your review with the manager and the team.
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Review of
Chestnuts Care Centre
from Julie R (Sister-in-law of Resident) published on 15 May 2023Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The staff here are all lovely. My sister-in-law was very nervous about moving into a care home but these ladies have really welcomed her and she absolutely loves it. Nothing is too much trouble and they have become her friends.
Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre
Dear Julie,
Thank you for your kind words, I know how much this will mean to the manager and the team.
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Awards / Recognitions (2)
The most improved Dementia Care Group in UK 2017
Recipient:
St Philips Care Group
Date: Friday 17 Nov 2017 More details
The Most Outstanding Care Group in the UK 2016
Recipient:
St Philips Care Group
Date: Wednesday 01 Feb 2017 More details
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News (43) & Events (0)
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Upcoming Events
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Previous Events
Christmas Party
Organiser: St Philips Care Group
Date:
Saturday 10 Dec 2011
Location: The Grove
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Italian Evening for Italian Garden
Organiser: St Philips Care Group
Date:
Thursday 27 Oct 2011
Location: Beatrix Potter Room at Lennel from 7pm
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