St Philips Care Group in Scottish Borders | 5 Care Homes

Review of
Whim Hall Care Centre
from Lorna M (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in Whim Hall for 2 years now and the treatment she receives is excellent. The staff are all very caring, patient and professional. They quickly deal with any queries I have. Her care is fantastic, I would recommend this care home to anyone who requires care for their loved

one.
They have a great partnership with the GP's and treatment has been quick when GP has been needed.
A fabulous team - keep up the excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whim Hall Care Centre
from Carolyne G (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident in Whim Hall since January 2023. I am pleased to say the standard of care my mum has received is excellent. The staff, including the manager, go above and beyond what's expected of them. I have personally experienced this. I got married last year and the manager assisted my

mum to my wedding on her day off.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whim Hall Care Centre
from Malcolm M (Son of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The atmosphere in the home is always positive, happy and supportive. My mother likes the activities, particularly the parties! Whenever I see my mother she reports that she is happy and enjoying herself, and I enjoy my visits. I always leave with a smile on my face. The staff are obviously motivated

to maintain the positive and supportive environment and work hard at doing so.

Reply from Lorna Gordon, manager at Whim Hall Care Centre

Thank you so much for your positive review, it is always good for moral knowing we are making a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Graham I (Son of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Mum's mobility has been deteriorating over a couple of years but noticed a greater decline these last two to three months. Living at home was becoming harder as bedrooms were upstairs which was a chore in itself, and the toilet was on the ground floor. It got so bad that Mum needed to be admitted to

a hospital and then a community hospital for her own safety until a place became available in care. After only three weeks a place became available in Buccleuch Care Home, which we accepted. The staff were really friendly and made her welcome. Mum has fitted in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Lisa H (Granddaughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My granny has recently moved into the service. The staff have gone above and beyond to help settle my granny and ensure that her care needs are met. The home is immaculate, and the facilities are very good. The management team are always on hand to support with any concerns - excellent care home.
It

is great to have such a brilliant place to ensure my granny's safety, giving the family peace of mind that she is being well looked after. Nothing but praise for everyone concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from E I (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Mum recently moved in, within 5 minutes of arriving the carers on duty came to her room to introduce themselves to Mum, which was lovely and welcoming for Mum. Everyone has gone out of their way to ensure Mum was settled and happy. Have nothing but praise for everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Laura D (Granddaughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My Granny has recently moved into the service. The staff have gone above and beyond to help settle my Granny. The home is immaculate, and the facilities are very good. Management are always on hand to support with any concerns - excellent care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Fiona R (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

The care my mother has received from St Margaret's has been second to none, my mother seems very happy and content. She has taken a real shine to a carer. The staff are very friendly and helpful, the building is clean, warm and fresh and the meals are excellent. My mother enjoys every meal.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments Fiona, your mum is very much loved in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from R R (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My mother has moved into the home in the last few months, I imagine this is a difficult transition for any family but Mum seems to have settled in as well as she could have. I feel that the home management and staff have all tried very hard to settle her into her new home.
I'm sure they could benefit

from more staff numbers as they all seem to work very hard.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments, it's been lovely getting to know you all and your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Christine C (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Lovely and friendly, homely, clean care home. The staff are very friendly, helpful and easy to talk to, they take great care of my dad, thoughtful of his needs and encourage him to keep mobile but are there on hand to help, he also enjoys the meals and is encouraged with liquids. All in all cannot fault

this place.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks Christine for your lovely comments. It is a pleasure having your dad in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from James W (Son of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My mum became a resident at Buccleuch at the start of June 2024 and settled in very quickly. The staff are fabulous and the home is a nice place to be. The social interaction with other residents has been very positive for Mum and she spends all day in the communal areas. The meals are very good and

the residents are well-catered for at all times. The bedroom and en-suite facilities are comfortable. It's good to see that my mum's move to a residential home has been so positive at this stage of life and this has been helped by the positive nature of the staff and the help they provide as well as the facilities that the home offers.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks for your lovely comments James, it's been lovely getting to know your mum and taking care of her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Jill B (Granddaughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

Fantastic care home. My grandmother has been in Buccleuch for a number of years and is very happy with the care she receives every day, the staff are friendly and welcoming to all family members and look after granny like she is their granny which is lovely. Granny always has stories about the fun she

has been having with staff and her friends.
All staff go above and beyond for residents and families.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments Jill, It's an absolute pleasure to have your Granny in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Clare O (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother is very comfortable in her home at the Buccleuch and has been for years. The staff know and take care of her extremely well and are always welcoming when I visit. The management and staff keep me informed and are always approachable and helpful if I have any concerns. I truly appreciate their

hard work and feel lucky that my mother is so content in their care.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks for your lovely comments, anything we can do to improve, please let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from David S (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My Mother has been in care at the Buccleuch since March 2024. She has settled in very well. The staff have got to know her and the family very well. My mum likes her room very much. She is making new friends and always tells us when we visit that the staff are very nice. My mum takes part in a lot of

the activities and really enjoys it. There always seems to be plenty going on to keep the residents busy and active. She also loves the meals and says the food is good. The staff are doing a great job looking after my mum.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for the lovely feedback David, It's a pleasure to have your mum in the home and we agree she appears to have settled in very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from J J (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Dad has been there for three months now, and we couldn't be happier with the care he is receiving.
It was a big move for us at the time, but when visiting, we can see how happy and well looked after he is. He has dementia but always tells me how much he likes being where he is, he is eating much more

now, and it's a great relief to know that after being on his own there are carers there full time making sure he is ok.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments; we are all very happy with how well your dad has settled in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Lyn I (Niece of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My uncle was very anxious about going into Buccleuch Care Home after being with his wife in their current home for over 60 years, having said that, the care staff and management have made him very welcome, and he's settled in very well. He joins in with activities daily and likes to sit out in the garden

on sunny days. When my aunt and I visit, we are made very welcome by the staff who are all very friendly.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments. It's great to see how well your uncle has settled into the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from C N (Son of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My dad )has been in care for over two years now, and he is well cared for by all the staff and has a cracking relationship with them. I can't thank all the staff enough for all they do for my dad, and on the occasions I have to ring up, they are ever so helpful. Once again, many thanks to all the staff,

from my dad and I.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments. As always, we love having your dad in the home and seeing him doing so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whim Hall Care Centre
from Sarah D (Daughter-in-law of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

I’m ashamed that Whim Hall is still receiving more people to live there. It lacks direction from the management, the knowledge to simply care for a person with dignity and compassion. My father-in-law was stripped of his dignity and the will to live. We had no choice but to removed him from there,

but sadly he has died since. Whim Hall is a disgrace.

Reply from Stephanie Brookes-Kent, Recruiter Manager at Whim Hall Care Centre

We are sorry to hear about your dissatisfaction with the care that we provided and the loss of your loved one.
We understand the importance of dignity and respect in caring for our residents, and we take any concerns regarding this matter very seriously. We always investigate any shortcomings in our service, and welcome the Care Inspectorate into our home to ensure that we are always meeting their guidelines. Further to this, we carry out extensive internal auditing to ensure that we are maintaining our standards at all times. All of our staff in our homes receive training in how to treat and care for our residents during their stay with us.
We will take on board your feedback and are actively examining our training and values to reinforce the significance of dignified care and to prevent similar experiences in the future.
If you would like to reach out and contact me, Tracy Atkins, Chief Operating Officer, directly to discuss this in further detail, please contact our head office.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from Pauline T (Daughter of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience

My mother has been in residential care for almost two years. The staff have got to know her and our family well over this period. They are fond of her, and in the early stages of her being in the home, we could tell she too bonded with the staff. She is now almost nonverbal and, along with her Alzheimer's,

has little in the way of communicating. However, the staff still treat her with respect and dignity and chat away to her. As a family, we know she is very well cared for.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you, Pauline, for your comments; we are all very fond of her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's and Buccleuch Care Centres
from R M (Daughter-in-law of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience

My mother-in-law has been in Buccleuch Care Centre for six months now, and the care she receives has been outstanding. Having previously been told by doctors that she was end-of-life and had no hope of recovery - the staff have completely brought her back to life! She has gained weight, looks well and

healthy and has all of her needs met. Above all, the staff care for her like they are family and go above and beyond to make sure she is happy and comfortable. We are supported as a family to enjoy visiting and always kept informed of any changes to her care. Thank you to all the staff at Buccleuch.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments; I will be sure to pass to the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by St Philips Care Group in Scottish Borders

St Philips Care Group Locations in Scottish Borders (5)

St Philips Care Group Reviews in Scottish Borders (62)

Whim Hall Care Centre

Whim Hall Care Centre

Whim Hall Care Centre

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

Whim Hall Care Centre

St Margaret's and Buccleuch Care Centres

St Margaret's and Buccleuch Care Centres

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers