St Philips Care Group in Shropshire | 2 Care Homes

Review of
Tunstall Hall Care Centre
from Richard P (Son-in-law of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

When you enter Tunstall Hall you notice immediately the calm atmosphere and lack of smell of urine which often hits you when entering a home. It is a happy, caring environment with amazing staff who know how to handle difficult residents in a calm and gentle way. There is always humour and a peaceful

feeling, no matter what the staff have to deal with. There are plenty of activities and food standards are excellent.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your feedback and your kind words and appreciation. I will share this with the team and thank you again.

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Review of
Ditton Priors Care Centre
from Karen H (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

What makes this home special are the dedicated people who work here. They are fantastic, I can't praise them highly enough. This is my dad's home and this team of people have become part of our family. It's not only the carers it's also the housekeeping, catering and maintenance staff that make this

home what it is, a safe and welcoming place to be.

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Review of
Tunstall Hall Care Centre
from Rosie P (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Tunstall since January 2022 and I and the family are so grateful for the love and care given not only to Mum but all the residents. In particular the deputy manager is amazing and outstanding with the residents as we have witnessed on many occasions. She is so dedicated and brings fun

and laughter to the home even when in a difficult situation. We couldn't wish for a better place for Mum to be in. Thank you to everyone at Tunstall Hall for keeping Mum in a safe, clean and happy environment.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your lovely words and yes, I will pass your wonderful words onto my Deputy Manager and all of the team.

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Review of
Tunstall Hall Care Centre
from Jenny W (Daughter of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

All staff are doing a fantastic job for all clients at the home - excellent standard. Tunstall Hall Care Centre is a welcoming home, with smiling faces opening the doors. All staff appear happy at work and always have time to answer any questions or help if needed. The assessment of care packages are

excellent and the senior staff/managers ensure relatives are included and informed of the management of care and of any changes. Rooms are kept clean, neat and tidy. Ensuite is invaluable. All diets are catered for - all staff are very knowledgable i.e. diets. Activites are very good - and reflect important diary dates. Safety and security taken seriously. Medical care excellent - doctors as required. Excellent value for money.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your amazing words and we are so pleased that you are happy with everything at Tunstall Hall. We all try very hard to make this Home the best it can possibly be. Thank you.

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Review of
Ditton Priors Care Centre
from M F (Stepson of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Premises are located in countryside enviroment with secure and adequate parking. Visiting no need for an appointment but avoid meal times. Communication is excellent in even of any incident.

Reply from Alison Bailey, Registered manager at Ditton Priors Care Centre

Thankyou for your review of our home, its very kind of you.

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Review of
Tunstall Hall Care Centre
from J A (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Firstly Tunstall Hall Care Centre is a natural stately home which lends itself to rooms with plenty of space so residents and relatives can interact in private if need be.
The staff compliment this setting with a smile and caring attitude. Excellent throughout. Highly recommended.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your kind words and we love the Hall and try very hard to make it a homely and welcoming place with the decoration of the Home and the atmosphere that we all encourage and work hard to create.

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Review of
Tunstall Hall Care Centre
from Doreen C (Friend of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly staff. Nice atmosphere. My friend thinks that all the staff are marvellous.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for taking the time to provide feedback and I am pleased that your friend is enjoying her time with us.

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Review of
Ditton Priors Care Centre
from J D (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My mom went into this care home in July. In the first few weeks, she kept wanting to come home with me when I visited her, but the staff were really good with her and eventually she settled in. She has a lovely room with views over the fields. The staff are very nice and always keep me updated on anything

that concerns my mom. Another thing I'm impressed with is the home is always very clean and tidy.

Reply from Alison Baylis, Registered manager at Ditton Priors Care Centre

Thank you for your kind words, it is a pleasure to have your mom with us.

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Review of
Tunstall Hall Care Centre
from Yvonne R (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My mum came to Tunstall Hall in November 2023. It took her a while to settle but I could not have asked for nicer staff to take care of her. All the staff are friendly and caring and work hard. The hall gets decorated when there are special occasions like Easter, Halloween, Christmas etc, they have

birthday parties for the residents and bake them a birthday cake which is a lovely gesture. The food is of a very good standard the meals always look very appetizing. The Hall is always kept clean and tidy and so is my mum. It was a really hard decision putting my mum in a care home, I wanted Mum to go somewhere homely and Tunstall Hall has been the perfect choice. Thank you to all the staff for taking such good care of my mum and putting my mind at rest that she is looked after so well. I would definitely recommend this care home.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for this lovely feedback. We try to be as inclusive as possible and make every day special for our residents and our activities ladies are responsible for all of the beautiful decorations on events. I will share your kind words with all of the teams.

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Review of
Tunstall Hall Care Centre
from Christina E (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My father came into Tunstall Care home in early April. The staff and management are all very friendly and do an absolutely fantastic job. His needs are met with great respect, I would not hesitate to recommend this care home. He does most activities and participates in things that he likes to do. He

has a very good appetite and simply loves his food. His hygiene is excellent. Always looks clean and shaved. The home is very clean and his room is lovely and comfortable. A fantastic care home. And I have no issues at all.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely words and we are so pleased with your father's progress and appreciate your continued support so much.

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Review of
Tunstall Hall Care Centre
from R J (Daughter-in-law of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very attentive, caring and professional. My mother-in-law can be difficult yet they are patient and always the same. The place is very clean, no untidy

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your lovely words and the staff always appreciate positive feedback, as they all work very hard to care for all of our residents at the Hall.

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Review of
Tunstall Hall Care Centre
from M J (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly, caring staff. Always prepared to talk about and keep updated with mother. All staff members are familiar with all residents so there are no concerns with welfare. Tunstall Hall is always very clean and has a friendly welcoming appeal.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

The staff team always try to support families and loved ones, as much as the residents in their care so your kind words are appreciated. Thank you so much.

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Review of
Tunstall Hall Care Centre
from W K (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming, lovely staff, great home in picturesque surroundings. Lots of room. The manager is a most friendly, pleasant lady. Very dedicated in her role.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely words. We are very proud of Tunstall Hall and the beautiful surroundings and we try very hard to be as welcoming and warm as we possibly can be, as this is a huge move for most families, so we endeavour to make this as easy as possible for everyone.

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Review of
Tunstall Hall Care Centre
from P O (Son of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Tunstall care home is run by amazing staff. They are all very professional in the roles that they play in making the care home run smoothly. Would like to say that they interact with the patients on a one-to-one basis catering for all their needs. If it hadn't been for the staff, my father would not

be with us now. I admire what they do on a daily basis.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your kind words and my staff team are very devoted and love what they do, and I think that this shows in the care that they provide. Your father is a joy to care for and we are so pleased with how much he has improved since joining us. Thank you again.

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Review of
Tunstall Hall Care Centre
from Janet H (Cousin of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

The care staff went above and beyond to ensure my cousin experienced a peaceful death in a place of his choosing. In addition they supported and cared for his sister who is also a resident. The standard of care and the compassion showed was excellent and the family cannot thank them enough. They now

continue to support my other cousin as she comes to terms with losing her brother.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your wonderful words. It makes me so proud of my team when their hard work and devotion is appreciated by family members so thank you. It is heartwarming and very rewarding for us when we are all able to help those in our care to feel supported and loved and for them to have everything that they need.

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Review of
Tunstall Hall Care Centre
from Peter C (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Tunstall Hall was a good choice for my mother. The hall had an excellent atmosphere. The staff were very caring, and the accommodation couldn't be faulted.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much; we loved having your mum with us, and she will be missed.

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Review of
Ditton Priors Care Centre
from C C (Sister of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

There are not enough words to say how glad I am that my sister is in the excellent care of the Manager and her team at Ditton Priors. My sister is treated with the utmost care while retaining her dignity and is happy to be there she has her own room and has no wish to be anywhere else but at Ditton.

I phone her every day and have a good relationship with the staff.

Reply from Alison Bailey, Registered manager at Ditton Priors Care Centre

Thank you so much for your response I will pass this information on to all the staff.

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Review of
Ditton Priors Care Centre
from H B (Husband of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Since her admission in June 2022, my wife has received excellent care in most respects and has accepted her residency as a normal life from the start. My only criticism is the size of her room which does not seem to match the standard set in the online brochure. I find the home management and nursing

care to be of a very high standard in all respects.

Reply from Alison Baylis, Registered manager at Ditton Priors Care Centre

Thank you for your feedback, your comments are very much appreciated and I will pass them on to all the team

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Review of
Tunstall Hall Care Centre
from M M (Daughter-in-law of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was in Tunstall Hall for just over two years until she passed in March 2024. During that time the care she received was wonderful. The staff were so kind and considerate - she was made to feel special. Staff took time to find out her interests and family and would talk to her about

things that she could relate to. As she became more frail they took great care in looking after her, reading her favourite poems to her, and treating her with respect and dignity. They prepared us for her passing and always kept us informed. I can only hope I have such care at the end of my life.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for these kind words. They are always appreciated by the staff and we loved caring for your mother-in-law. She will be sadly missed by us all.

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Review of
Ditton Priors Care Centre
from Sue H (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

In April 2023 mum, who has dementia, was initially given a temporary two-week respite place at Ditton. I was apprehensive about this, as until then I had been her full-time carer and didn’t know how well she would settle there. For a couple of weeks, she was restless, but with the wonderful and totally

dedicated care team at Ditton, she did eventually settle. Visitors are always greeted warmly, offered a drink and often cake too! Every time I visit mum I am struck by the happy and positive atmosphere there. Staff work well as a team and Ditton has the feeling of a big family home environment, where residents are able to potter between their own room, communal lounge, garden and other areas, as and when they wish, with staff interacting and always attentive to their needs. Staff contact me promptly if there are any medical or other issues regarding mum, and I now have great peace of mind, knowing that she is being looked after by a fantastic team in such a warm and caring environment.

Reply from Alison Baylis, Registered manager at Ditton Priors Care Centre

Thank you very much from everyone here at Ditton Priors for your kind words.

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Care Homes Owned by St Philips Care Group in Shropshire

St Philips Care Group Locations in Shropshire (2)

St Philips Care Group Reviews in Shropshire (72)

Tunstall Hall Care Centre

Ditton Priors Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Ditton Priors Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Ditton Priors Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Tunstall Hall Care Centre

Ditton Priors Care Centre

Ditton Priors Care Centre

Tunstall Hall Care Centre

Ditton Priors Care Centre

Awards / Recognitions (2)

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