Rotherwood Group in Shropshire | 2 Care Homes

Review of
St Georges Park Nursing Home
from H S (Grandson of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Come to visit grandfather, good clean facilities, lovely friendly staff cannot recommend enough.

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Review of
St Georges Park Nursing Home
from C S (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Great staff, very helpful every time she comes to see our dad.
They really look after our dad well, he is always looked after and he is happy. The staff always let us know how my dad's been throughout the week.

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Review of
Roden Hall Care Home
from A R (Wife of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Would highly recommend Roden Hall to anyone. The staff are professional, caring and always very friendly. The rooms are clean and comfortable. The care my husband had was brilliant, the whole experience of Roden Hall was an excellent one and one I would recommend highly.

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Review of
Roden Hall Care Home
from B B (Daughter-in-law of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff and care for my Mother-in-law, was brilliant.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for taking the time to leave Roden Hall a review. I am so happy that you have got to experience the love, care and support all our staff provides at Roden!

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Review of
Roden Hall Care Home
from J F (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The care they showed my late Mum was amazing, also the support they've shown all the family has been really appreciated.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for taking the time to review Roden Hall. We will continue to be here to support you however you need us!

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Review of
St Georges Park Nursing Home
from Simon B (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in St Georges Park Nursing Home since September 2021 and our experience since she has been here has been very good. She is really settled and has the support that she needs every day. If there's anything we need to be notified about then someone will always contact us and speak to us.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you for the kind words. We are all incredibly proud that we have been caring for your Mum for over 3 years and you are happy with the care she is receiving. All of our team go out of their way to ensure every resident's needs are met to the best of our capabilities. We will continue to give your mum the best care possible!

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Review of
St Georges Park Nursing Home
from Andrew M (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The place is fantastic, the best he's been in. The staff are brilliant, very very good, can't say enough about them. I highly recommend the home and already have. It's the best decision we've made to have dad in St Georges. Dad's hair is cut, he's always clean and shaven and washed every day, staff

are always welcoming and see all residents.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you so much for the kind words and review. We strive everyday to enable our residents to live their best life, and we are thrilled to hear you are happy with the care your dad is receiving. We will continue to serve him well!

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Review of
St Georges Park Nursing Home
from Eve W (Friend of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I come and visit every couple of weeks and the staff are lovely. They make sure all the residents are happy and well cared for.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you for the 5-star review. At St Georges Park we strive to deliver the best care for each of our residents whilst ensuring they are as happy as we can possibly make them. I'm glad you have got to witness the hard work our staff put in each and every day!

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Review of
Roden Hall Care Home
from Caroline G (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

All of the staff have been wonderful to my mum and me. I could not have wished for a better place for Mum during her recovery. I would highly recommend Roden Hall 100%.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for taking the time to leave Roden Hall a 5-star review. I am delighted to hear that you and your mum have felt first-hand, the love and support of all our team. Thank you again for choosing Roden Hall.

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Review of
Roden Hall Care Home
from R B (Niece of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Visiting my uncle's home is always clean, the staff pleasant, the room good and well cared for.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for your excellent review! We are delighted that you always find Roden Hall Care Home clean, the staff pleasant, and your uncle's room well cared for. Our team is dedicated to providing the highest standard of care and creating a welcoming environment for all our residents and their families. Your kind words are a testament to their hard work and commitment. We truly appreciate your feedback and look forward to continuing to provide exceptional care for your uncle.

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Review of
Roden Hall Care Home
from Carol W (Sister-in-law of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Visiting my sister-in-law for the second time today and am very impressed. The home is beautifully furnished throughout and her room is lovely. She has every convenience to hand. The staff are helpful, polite, and are at her call for whatever she wants. I am very impressed with every facility they have.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

We appreciate you taking the time to leave such a glowing review. Your kind words genuinely mean a lot to our staff. We're delighted you are impressed with Roden Hall and that your sister-in-law is comfortable and well-cared for here. Our team works hard to provide a beautifully furnished, convenient, and welcoming environment for all residents, so it's lovely to know this has stood out to you.

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Review of
St Georges Park Nursing Home
from Paula B (Wife of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband's dementia has made it difficult to get him settled at any care home. St Georges Park Nursing Home is the only one to cope with him and is looking after his needs very well. I can fully recommend this home. The staff are lovely, and the rooms are spacious and airy. It's all set up for my

husband's condition. He is very happy and settled here.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you so much for your heartfelt review and recommendation. We're truly honoured that St George's Park has provided your husband with a comforting and supportive environment. It's our priority to create a space where residents feel safe, happy, and well cared for, especially when navigating the challenges of dementia. We're delighted to hear he feels settled and that you're pleased with our caring staff and spacious facilities. Your feedback means the world to us thank you for sharing your experience!

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Review of
Roden Hall Care Home
from A R (Friend of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

The home is clean and friendly. The residents appear happy. The food looks superb and the facilities are excellent.
The staff are always courteous and polite to residents and visitors alike.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you very much for your lovely review! We're so pleased you've found Roden Hall clean, welcoming, and friendly. Our team takes great pride in creating a happy and comfortable environment for our residents, with excellent food and facilities. It's wonderful to hear that the staff's warmth and professionalism have stood out to you. Thank you again for sharing your experience!

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Review of
St Georges Park Nursing Home
from Megan F (Friend of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

I visit my friend at St Georges Park Nursing Home. She is well looked after, the carers are very compassionate and understanding. They are very welcoming on every visit and always encourage my friend to be involved in activities. The food and kitchen staff are amazing and will always make sure my friend

and the other residents are well hydrated and give them snacks when requested.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

We appreciate you taking the time to leave such a glowing 5-star review! We're touched to hear that your friend feels well cared for and that you've noticed the compassion and warmth our team strives to provide. It's wonderful to know she's encouraged to join in activities and that our kitchen staff ensures she and all residents have everything they need. Your kind words mean a lot to us, and we're grateful you've shared this positive experience!

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Review of
Roden Hall Care Home
from Dawn G (Friend of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend at Roden Hall for the last 3 years. The staff are always professional and very helpful, and the rooms and facilities are first class.
The activities provided are excellent and keep the residents thoroughly entertained. The home is more like a luxury hotel and I would

definitely recommend it.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for your kind words and for being such a supportive visitor over the years! We're delighted to hear that you've noticed the dedication of our staff and enjoyed the warm, welcoming environment we strive to provide. Our team works hard to keep the activities engaging and the facilities comfortable for all our residents, so it's wonderful to know it feels like a luxury hotel. Thank you for your recommendation; it truly means a lot to us!

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Review of
Roden Hall Care Home
from C R (Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

I am well looked after at Roden Hall and am very happy. My room is lovely.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy at Roden Hall and enjoying your room. Our team takes great pride in ensuring everyone feels well cared for in a comfortable environment. Your happiness means everything to us!

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Review of
Roden Hall Care Home
from M R (Respite Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I recently stayed at Roden Hall on respite having had a fall and spent four weeks in hospital. I discovered Roden Hall online and from the promotional video seemed just what I was looking for. I booked in for two weeks. After only two nights I realised it bore no resemblance to what I had seen on the

video, the food I was served was inedible. I complained, there was no apology and, it was to be the first of many complaints regarding the food. I suggest you remove the promotional video. Outside agencies are, I was informed, responsible for the poor food. There is a Chef/Cook on site. When she was in charge of the kitchen the meals were good. I found nothing that could describe Roden Hall as Luxurious and was in fact very disappointed. It was expensive because of the poor standard and payment had to be upfront. So on arriving home, I was surprised to receive an unpaid account for six thousand pounds.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

We are disappointed to receive your review. We take pride in providing the best care home experience possible and regret any shortcomings, regarding the food. To clarify, our meals are prepared fresh onsite by our Chef and kitchen team, not by outside agencies. In fact, we are very proud that our Chef is a finalist at the National Care Awards 2024. We did address your concerns by preparing special meals to suit your preferences. We apologise that these efforts did not meet your expectations. The invoice was automatically issued because your departure fell on the 1st of the month. We apologise for any inconvenience. We were unaware of any other concerns and are therefore puzzled to see a low rating in areas beyond the food. We believe our services represent good value for money, our fees are benchmarked and are excellent value for our offering. Our team went above and beyond to assist with your move and settling in, and we are saddened to learn that you left feeling dissatisfied.

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Review of
St Georges Park Nursing Home
from L S (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

Very good care and staff really do look after my dad very well. Location and all the team really do go the extra mile. We are very thankful for the help and care.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you so much for your wonderful review of St George's Park Nursing Home. We are delighted to hear that your dad is receiving excellent care and that our staff go the extra mile to look after him. Your appreciation of our location and our dedicated team means a lot to us. We are grateful for your kind words and are committed to maintaining the high standard of care you have experienced. If there is anything else we can do to support your dad or your family, please don't hesitate to reach out.

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Review of
St Georges Park Nursing Home
from Ayshea A (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

So happy my mother is a resident here. My mom thought she was in a hotel! My sister used to be so worried about her, but since she has been here we feel for the first time in 4 years that we know she is settled and happy and we can 'breathe'. The staff are so approachable and accommodating. Nothing

is too much, five stars.

Reply from Chelsie Walne, Home Manager at St Georges Park Nursing Home

Thank you immensely for sharing your heartfelt feedback about St. George's Park Nursing Home. We are absolutely delighted to hear that your mother feels so comfortable and content in our care and that you and your sister have found peace of mind knowing she is settled and happy. Our dedicated staff strive to provide the highest level of care and support to all residents and we are thrilled that you have found them approachable and accommodating. Your kind words mean the world to us and we are truly grateful for your trust in our team. Thank you once again for choosing St. George's Park Nursing Home and for taking the time to leave such a wonderful review.

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Review of
Roden Hall Care Home
from P B (Son of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

We've found the care home to be well run with excellent staff in all areas. My mother received very good care from the staff, who themselves actually care.

Reply from Rebecca Jones, Home Manager at Roden Hall Care Home

Thank you for your kind words and for taking the time to share your experience of Roden Hall Care Home. We are delighted to hear that you found our home to be well-run and that your mother received excellent care from our dedicated staff. At Roden Hall, we are committed to providing compassionate and high-quality care to all of our residents. Our team takes great pride in their work, and your feedback is truly appreciated as it reaffirms the dedication and genuine care they demonstrate each day. Thank you again for choosing Roden Hall Care Home.

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Care Homes Owned by Rotherwood Group in Shropshire

Rotherwood Group Locations in Shropshire (2)

Rotherwood Group Reviews in Shropshire (131)

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