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Care Homes Owned by Herefordshire Care Homes

9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Herefordshire Care Homes
Karen Rogers, the homes’ owner, holds a Masters Degree in the management of health & Social Care services from the University of Birmingham. Prior to owning Herefordshire Care Homes, Karen spent several years inspecting care homes, specialising in raising standards, as well as advising the Department of Health on regulatory policy for care homes.

Herefordshire Care Homes stands as the culmination of her career in health and social care and the personal vision that has grown from it: a belief that a care home must be a positive life experience, focusing on quality of life and dignity for older people.

Five homes are rated as 'Outstanding' the highest percentage of homes rated "Outstanding " in England and placing them in the top 1 per cent in England and the only care homes in Herefordshire that has achieved this standard of care.

Herefordshire Care Homes Locations (6)

 

6 Care Homes owned by Herefordshire Care Homes

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Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL 

9.9 93 reviews
"My friend has been at Charnwood for 2 and a half years, has a lovely en suite room that is always clean and tidy. There is a warm,…"   Read all 93 reviews
Location Type Care Home

Charnwood Country Residence is rated "OUTSTANDING" by the CQC. Located in the scenic landscape surrounding Much Dewchurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia… Read more about Charnwood Country Residence

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 27 Rooms from £900 / week
Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, Bromyard HR7 4DG 

9.9 105 reviews
"All the staff and management are outstanding, they all take the utmost care of every need catered for, are very courteous to visitors, and…"   Read all 105 reviews
Location Type Care Home

Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley. The home is proud of its local reputation… Read more about Highwell House Nursing & Residential Care

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 34 Rooms from £1,100 / week
Dulas Court

Dulas, Ewyas Harold, Hereford HR2 0HL 

9.9 87 reviews
"We approached Dulas Court looking for 2 weeks respite for my dad to give mum a rest. After seeing how tired mum was, the manager pulled out…"   Read all 87 reviews
Location Type Care Home

Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities. The care home supports the surrounding community in… Read more about Dulas Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 31 Rooms from £900 / week
Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH 

9.9 95 reviews
"Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.…"   Read all 95 reviews
Location Type Care Home

Coldwells House has once again been rated "Outstanding" by the CQC (July 2023). Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities. Coldwell's House has… Read more about Coldwells House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 41 Rooms from £900 / week
Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye HR9 5QX 

9.9 58 reviews
"My dear friend is so loved and well cared for at Hazelhurst Nursing Home, what more could one want? The staff are incredibly kind,…"   Read all 58 reviews
Location Type Care Home

Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020). The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home. The luxurious and spacious en-suite… Read more about Hazelhurst Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 56 Rooms from £1,200 / week
Whitegates

25 Hereford Road, Bromyard, Bromyard HR7 4ES 

9.8 66 reviews
"Recently, I had the pleasure of visiting my friend at Whitegates, and was so impressed by how much he had achieved. If I needed somewhere…"   Read all 66 reviews
Location Type Care Home

Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation… Read more about Whitegates

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 37 Rooms from £1,000 / week

Herefordshire Care Homes Reviews (504)

9.9
Herefordshire Care Homes has a Group Review Score of 9.9 (9.879) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Herefordshire Care Homes must have a Review Score.

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Review of

Coldwells House

from J G (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain. Staff
were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review. We loved having your mother as a member of the Coldwells House family and all that she contributed to life at Coldwells House whilst she lived with us for the many years she called it home. We truly value feedback and reviews and I will share this with the team.


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Review of

Coldwells House

from J L (Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.

Reply from Sharon Childs, Reg Manager at Coldwells House

It was lovely to chat with you this morning and to hear how much you love living at Coldwells House and how kind you find all of the staff.We discussed the review comments as I was keen to understand your comments. You explained that you thought the number of cars on the car park at night indicated the number of staff. I explained that some staff walk and others use a bike but we always have the right number of staff.We also discussed call bell response times and I was pleased to show you that all your calls were answered with 2 minutes and that we log and monitor call bell response times.It's always a pleasure to chat with you and thank you for completing a review card. I will share all the wonderful comments from our chat with the team.


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Review of

Highwell House Nursing & Residential Care

from Maureen M (Relative of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management are outstanding, they all take the utmost care of every need catered for, are very courteous to visitors, and nothing seems to be too much trouble. The nursing staff treat you like family. Sadly my best friend has spent her final days there and was treated amazingly well.
Lovely and clean all the time, with people popping in and out. Never left alone for long. If I ever need this kind of care, this is where I would choose to end my days. Thank you so much for your care and service.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review. It was an absolute privilege to care for your best friend, I know how special she was to you. I'm so glad we could make her final days comfortable and peaceful. I will pass on your good wishes to the team, thank you, it means a lot to us.


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Review of

Coldwells House

from J L (Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for this lovely review which I will share with the rest of the team. I agree we have a fabulous team. I am constantly reviewing staff numbers and I would increase these as necessary. We're really happy that you are enjoying being part of the wonderful Coldwells House family.


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Review of

Coldwells House

from O L (Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for your review that we will share with everyone. Its lovely to have a review from someone actually living in the home


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Review of

Coldwells House

from B G (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your review which I will share with staff. It has been our pleasure to welcome you all to the Coldwells House family and we our so pleased that your father has settled in so well.


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Review of

Coldwells House

from John R (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. Reviews are so important to us and I will share this with the team.


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Review of

Coldwells House

from Neil O (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During
this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this wonderful review which I will share with the team. It was our honour to support yourselves and your mum especially as she entered her end of life phase. This is a difficult time for everyone and I'm glad we were able to to support you through this.


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Review of

Dulas Court

from S C (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Dulas Court looking for 2 weeks respite for my dad to give mum a rest. After seeing how tired mum was, the manager pulled out all stops to help. Dulas Court is an amazing place. Spacious, safe, smells lovely and all the staff are kind and caring. When dad was unsettled in the afternoon
they quickly allowed a phone call to the family to provide reassurance. My regular calls to check on dad were very welcomed and they were keen to ensure they could do everything to make dad feel safe and welcomed including budding up with another resident. Thank you for giving us this space we needed.

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Review of

Dulas Court

from Christine M (Friend of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dulas Court is without doubt one of the best care homes I have ever visited. I always receive a warm welcome and it's always spotlessly clean and smells fresh and clean. I and visit the residents at various times throughout the year on a voluntary basis. The furnishings are luxurious and every room,
including the lounge, dining room, library and reception area are decorated beautifully with each bedroom individually furnished with the most beautiful curtains, carpets, bed throws etc. The food is always of a very high standard, looks very well presented and the residents always get a choice of a glass of wine or other liquid refreshment at meal times. The residents themselves are always dressed beautifully and there are always lots of entertainment and creative engaging and meaningful occupation for residents to take part in if they choose. First Class Care, laundry, maintenance and chauffeur all set in relaxing and tranquil gardens. Defiantly a 5 star care home.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for this glowing review. Its an absolute please to see you when you visit the home and the residents absolutely love seeing you.


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Review of

Charnwood Country Residence

from Bella B (Friend of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Charnwood for 2 and a half years, has a lovely en suite room that is always clean and tidy.
There is a warm, friendly community of residents and staff that have been kind and supportive. Lots going on. Fabulous food and flexible compassionate care.

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Review of

Highwell House Nursing & Residential Care

from G M (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a caring nursing home, with good views of the windows most staff are helpful and friendly, could do with more staff to enable more time to sit and interact with clients, visitors welcomed with open arms and access to food and drinks.

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Review of

Hazelhurst Nursing Home

from Nicky W (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend is so loved and well cared for at Hazelhurst Nursing Home, what more could one want? The staff are incredibly kind, attentive, and go above and beyond to ensure comfort and happiness. It's a place filled with warmth, compassion, and a true sense of home. Knowing my friend is in such capable
and caring hands brings such relief for everyone connected to him. I couldn't be more grateful. Thanks to everyone at Hazelhurst.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you so much for such a lovely kind review, Your words mean such a lot to us here and we strive for a welcoming, friendly environment for all who live at and visit Hazelhurst.


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Review of

Dulas Court

from Edmund B (Husband of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great reluctance that I arranged for my wife who has advanced dementia to move to a Care Home. Sadly it had to be done. However I feel we are so fortunate that we found Dulas Court because of the standard of care she receives, in a home where the ambience is one of great kindness.

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Review of

Charnwood Country Residence

from Ellie P (Granddaughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the level of service at Charnwood County Residence. When we visit our grandma, it is clear that all the residents are well looked after, offered a variety of activities throughout the day, and by all accounts the food is great! The home is spotlessly clean and the gardens
are maintained to a high level. We really enjoy the updates on Facebook from the staff, and enjoy seeing our grandma happily getting involved in bingo, painting, flower arranging - to name a few. We also like how the residents are offered a trip out of the home to places across Herefordshire, with the staff taking in to account places which might hold a special meaning to a resident. Her room is light and airy, and always very clean. We are so pleased to have found Charnwood, and would recommend to others.

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Review of

Charnwood Country Residence

from Judith J (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and made friends. She enjoys taking part in the bingo sessions, on a Thursday afternoon, painting the pictures provided and arranging flowers. The trips out to various locations are very much enjoyed especially to areas that are local to were she lived and garden centres. The
family are always made to feel welcome especially when we joined her for her 90th birthday. The staff are very caring and Charnwood Country Residence is a home that we would recommend to anyone looking to the future for a family member.

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Review of

Coldwells House

from M D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Coldswell House after a traumatic discharge to assess placement.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her room
is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.

Reply from Sharon Childs, Reg Manager at Coldwells House

It's been wonderful to see your mum adjust and settle to become part of the Coldwells House family. Thank you for the lovely feedback and I will share this with the staff.


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Review of

Highwell House Nursing & Residential Care

from Roger G (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Highwell House Nursing & Residential Care for some time and the team cared for her ever need. The level of care at Highwell House is exceptional and I would recommend the care home to anyone. I found the staff to be friendly and very professional towards my mother.

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Review of

Highwell House Nursing & Residential Care

from Dawn H (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House Nursing & Residential Care is a home from home nursing and care facility set in the most beautiful setting.
The management and team members are so caring and empathetic with the individual needs of every resident taken into consideration.
My friend has been a resident for some time
and she is so very happy and feels so safe at Highwell House. I would recommend Highwell House to anyone.

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Review of

Highwell House Nursing & Residential Care

from E W (Husband of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Highwell House Nursing & Residential Care to be a very friendly establishment. There is a good atmosphere at Highwell and the staff are very friendly and knowledgeable and are on the ball at all times. The food is locally sourced and cooked and served to a high standard. I would certainly
recommend it.

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Awards / Recognitions (1)

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Frequently Asked Questions about Herefordshire Care Homes

How many Care Homes does Herefordshire Care Homes own?

Herefordshire Care Homes own 6 Care Homes.

Which Herefordshire Care Homes Care Homes have the highest review score?

Charnwood Country Residence, Highwell House Nursing & Residential Care & Dulas Court have the highest review score.
Herefordshire Care Homes in Herefordshire

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