Alpha Health Care Ltd in Staffordshire | 2 Care Homes

Review of
Waters Edge Care Home
from M G (Son-in-law of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been cared for Langsdale Unit, Waters Edge Care Home for many years and I have always been very happy with her care plus activities, food, laundry and cleanliness. However, the past 8 months my mother-in-law has received end of life care which I and my wife and the rest of her family

consider excellent! We now feel reassured and confident that my mother-in-law has the best care and attention at this critical time - she in the best place!

Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home

Thank you so much for your kind words and for sharing your experience of your mother-in-law's care at Waters Edge. It's truly heartwarming to hear that you have been happy with the care, activities, and overall environment over the years. Providing comfort, dignity, and exceptional end-of-life care is incredibly important to us, and we're so pleased that you and your family feel reassured during this time. Your words mean a great deal to our team, and we will continue to do everything we can to support your mother-in-law and your family.

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Review of
Waters Edge Care Home
from D B (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Care for my mom.
Deputy manager worked well can (her favorite) done everything to make sure dignity was obtained towards her end of life.
Best end to her journey care staff team and management. Grateful to them all.

Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home

Thank you so much for your heartfelt words. It truly means the world to us to know that your mom received the care, dignity, and compassion she deserved in her final journey. Our team, including our dedicated deputy manager, takes great pride in ensuring that every resident is treated with the utmost respect and kindness. We are grateful for your appreciation and honoured to have been part of your mom's care. Sending our warmest wishes to you and your family.

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Review of
Waters Edge Care Home
from Julie G (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Mom has has excellent end of life care since August 2024. She is nearing her end now but is extremely well cared for and receives controlled drugs for pain control/palliative cancer diagnosis). She has never had any pressure sores, her pressure area care has been and remains to be excellent. She won't

and can't eat but fluids are always offered regularly and with patience. The care staff have lots of patience with all residents not juts Mom, we (my family) have witnessed over 8 months of daily visits.

Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home

Thank you for taking the time to share your experience during what we know is a very difficult time for you and your family. It means so much to us to hear that your mom has received the highest standard of care and comfort throughout her time at Waters Edge. Ensuring dignity, compassion, and expert care is at the heart of everything we do. We truly appreciate your kind words about our team's dedication and patience, not only with your mom but with all our residents. Please know that we are here to support you and your family in any way we can.

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Review of
Waters Edge Care Home
from Vanessa S (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff are generally very friendly and helpful. I have witnessed the staff at Christmas parties making sure the residents happy, singing and chatting amongst them. Encourage residents to join in with singing, chatting to them individually, painting their nails. Really nice I can take my dog when

visiting my mom, which the other residents benefit from too.

Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home

Thank you for your lovely review. We're so pleased to hear that you've had such positive experiences at Waters Edge, especially during our Christmas celebrations. Our team takes great joy in making special occasions memorable for our residents, and it's wonderful to know that their efforts are appreciated. Thank you for bringing your dog along for visits-it's wonderful to see how much joy our residents get from spending time with pets. Thank you for sharing your kind words, and we look forward to welcoming you again soon.

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Review of
Waters Edge Care Home
from M L (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Last year my mother became a resident at Waters Edge Care Home. Initially, I didn't know what to expect but after having a guided tour with the manager and a full explanation of the facility, I felt reassured we'd made the right decision. She's settled in nicely, in a very safe and secure place, with

lots of thoughtful carers and new friends also residents there! Lastly it's only 5 minutes down the road from where we live so visiting regularly is of no concern!

Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home

Thank you so much for your kind words and for sharing your experience of Waters Edge Care Home. We understand that choosing the right care home is a big decision, and we're delighted to hear that you felt reassured after your tour. It's wonderful to know that your mother has settled in well, surrounded by caring staff and new friends. We're also pleased that our location makes visiting easy for you-family connections are so important to us. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.

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Review of
Lakeview Care Home
from Helen B (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My Dad was in Lake view care home for almost 8 years. Initially on Kirby unit and then Ullswater.
During this time i can honestly say that the care he recieved was exeptional.
Everyone treated him with such kindness and dignity.
Not all care homes have this level of care, if it wasnt for Lakeview

we would have lost my Dad along time ago. Every effort is made to ensure each patient lives in the very best way possible.
Visiting Dad was always a pleasure, leaving him never a worry as we knew that the team would be there for him 100%. You can not ask for more.
We lost my Dad in January, all the team at Lakeview supported us through this difficult time, we grieved together.
We will be forever grateful for the love and care given to my Dad.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words and for taking the time to share your experience. It was our absolute privilege to care for your dad over the years, and we are deeply touched by your kind words about our team. Knowing that we were able to provide comfort, dignity, and support to both your dad and your family means so much to us. Your review truly reflects the compassionate environment we strive to create at Lakeview, ensuring that every resident feels safe, valued, and loved. We are honoured to have been part of your dad's journey, Please know that our thoughts remain with you and your family.

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Review of
Lakeview Care Home
from D W (Brother of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Very caring staff towards patients. All of the staff are very friendly, nothing is too much to ask of them. I would totally recommend this care home to anyone in the knowledge that they will not be disappointed.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words and recommendation! We are delighted to hear that you found our staff to be caring, friendly, and always willing to go the extra mile. Providing high-quality care in a warm and welcoming environment is at the heart of what we do at Lakeview Care Home. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.

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Review of
Lakeview Care Home
from Gillian B (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

I was an emotional wreck having to be put in the position of finding a care home for my precious mum, who was diagnosed with end of life and I had to face it that home care just wasn't enough. I saw some pretty grim places until I found Lakeview Care Home. Her room was lovely, big windows overlooking

farmland. All of the staff were exceptional, they treated her with such care and dignity, I knew she was in safe hands. Also, thank you to all the staff for their kindness they showed to my brother and me too. Anyone in agony over choosing a care home then please visit Lakeview, you won't be disappointed.

Reply from Jasbir Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words. We understand how difficult it can be to find the right place for a loved one, especially in such emotional circumstances, and we are truly honoured that you chose Lakeview Care Home for your mum's care. It means the world to us to hear that you found comfort in our team's support and that your mum was cared for with dignity and kindness. Providing a safe, welcoming, and compassionate environment is at the heart of what we do, and we are so pleased that you and your brother felt supported too. Your recommendation means so much to us, and we are grateful to have been a part of your mum's journey. Wishing you and your family all the best.

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Review of
Waters Edge Care Home
from Anthony G (Grandson of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My only regret in leaving this review is that I cannot leave a zero star rating. My wonderful Nan passed away at Waters Edge Care Home in October 2024. The death is in the hands of a coroners report, due May 2025. We as a family made numerous and continued complaints regarding many unwitnessed falls

and mostly poor quality of food over a six year period. Senior management are an absolute disgrace. They can be summed up by them escalating my last "one star review" left here to their legal team, that threatened five pages of legal action if I did not remove my review. *All as we were grieving the loss of my beloved Nan*. I am not allowed to state what I'd like to here for fear of further legal repercussions, but in summary: Do not put your loved one in the care of this establishment. No reply from the manager of this home to this review can ever make up for the fact my Nan passed away during their supervision.

Reply from Tracey York, Business Development Lead at Waters Edge Care Home

We are very sorry for the loss of your Nan in October last year and the emotional impact this has had on yourself and your family. Writing on behalf of our care team it was their absolute privilege to care for your Nan over the six years she was with us, and they extend again their sincere condolences to you. The team are also very grateful for the gifts, thanks and appreciation passed to them by your family member.

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Review of
Lakeview Care Home
from Jayne W (Wife of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very good including cleaning staff. Always on hand to answer any questions and look after all resident's needs. Always made them welcome and feel this is the best place for my husband to stay. Kendal is a well-run unit.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words, your feedback means a lot to us, and we'll be sure to share your lovely comments with the team on Kendal Unit.

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Review of
Lakeview Care Home
from Jeanette W (Wife of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Since moving to Lakeview Care Home, my husband has been a lot happier and settled. The staff are really good.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words and we are so pleased to hear that your husband is happy and settled at Lakeview Care Home.

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Review of
Lakeview Care Home
from L A (Partner of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

The Kendal unit is always clean and very welcoming, and the staff are always happy, welcoming and professional. My partner is looked after very well, he is happy. I have no concerns for his well-being.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your lovely review. We're delighted to hear that you find the Kendal Unit to be clean, welcoming, and a happy environment. It's wonderful to know that your partner is well cared for and happy here-that's exactly what we strive for every day. Your peace of mind means the world to us, and we truly appreciate you sharing your experience.

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Review of
Lakeview Care Home
from Anthea H (Wife of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Been coming now for nearly 3 years. The care is excellent under extremely difficult situations.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to review Lakeview Care Home and your kind words.

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Review of
Lakeview Care Home
from C F (Son of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Since my dad has been on the Keswick unit, the staff have been very caring and have tried their best to care for him and myself.
When I need to talk with either the manager or a colleague, they are happy to spend time with me.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for your kind words and for sharing your experience. We're so pleased to hear that you feel supported and that our team on the Keswick Unit has been caring and attentive to both you and your dad. Providing compassionate care and open communication is incredibly important to us, and we're glad to know that you feel heard and valued. If there's ever anything more we can do, please don't hesitate to reach out.

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Review of
Lakeview Care Home
from Anthony L (Son of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

My mom is in the Keswick unit. My mother has been there for nearly two years now and presented originally with great confusion and aggression, the staff handled her perfectly.
They didn't drug her quietly or strap her down (as I've seen in other institutions) they simply took the verbal abuse and

carefully controlled her more violent episodes, I never saw her with bruises.
The rooms are very basic and small, but the important thing is that she's treated well and is happy now.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience. We truly appreciate your kind words about the care your mother has received on the Keswick Unit. Our team is dedicated to providing compassionate, person-centred care, and we're so pleased to hear that your mother has settled and is happy. It means a lot to us that you feel confident in the way we support her. If there's ever anything more we can do, please don't hesitate to reach out.

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Review of
Waters Edge Care Home
from Jo T (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Waters Edge in July from a care home in Walsall as they couldn't meet her needs. Mum is happier now. She is treated with care and compassion. Waters Edge has a lovely atmosphere and residents seem quite happy. Her room is very nice and gives her privacy, especially with the ensuite.

Carers and management are always at hand for any questions we as a family have. Thank you for all the care you show towards Mum, especially at her most challenging times due to her dementia.

Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care Home

Thank you so much for your kind words and for sharing your mum's experience at Waters Edge. We're delighted to hear that she is happier and feeling well cared for in her new home. Our team is dedicated in providing compassionate, person-centred care, and it's wonderful to know this is making a difference for your mum and your family. Thank you again for your thoughtful review.

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Review of
Waters Edge Care Home
from Karen P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mom stayed for a week while I went away. She said it was lovely. She had her hair done and was there for 'breast cancer week' she enjoyed the singer and activities. She said the staff were really kind and she wasn't made to do anything she didn't want to (had breakfast in bed twice). She enjoyed

the company of other residents and would be happy to stay again. From my point of view I felt happy that she was being looked after. My mom has reduced mobility and takes a significant amount of medication. The lack of TV in her room would be my only criticism.

Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care Home

Thank you so much for your lovely review, we're delighted to hear that your mom enjoyed her stay with us, from the activities to the kind care provided by our team. It's wonderful to know she felt comfortable during her respite stay. We appreciate your comment about the lack of a TV in her room and have since addressed this. Moving forward, we will provide TV's for guests staying with us on respite, ensuring a more enjoyable experience for everyone.

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Review of
Lakeview Care Home
from Mark L (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mother had complex care needs due to her deteriorating mental capacity and moved into the Loweswater wing at Lakeview Care Home in September.
She passed away in the middle of December but in the short time she was at Lakeview I saw firsthand the patience, care and compassion she received, despite

being a difficult customer. I am really grateful to the team for the care she received.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience at Lakeview Care Home. It means a great deal to our team to know that we were able to provide your mother with the care, patience, and compassion she deserved during her time with us. Supporting residents with complex care needs is something we approach with great dedication. We appreciate you sharing your heartfelt review and wish you and your family comfort during this difficult time.

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Review of
Lakeview Care Home
from Philip M (Nephew of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

I was invited to and attended the Christmas party at Ullswater at Lakeview. The staff were fabulous throughout. Very welcoming and friendly and it was lovely to see the rapport they had with the residents. They made the meal, which was excellent, a very festive and joyful occasion and were caring and

professional throughout. Thank you for inviting me and thank you for all the fabulous work that you do.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you so much for your lovely feedback about the Christmas party on Ullswater at Lakeview. We're delighted to hear you enjoyed the festive atmosphere, the meal and the warm rapport between our team and the residents. Our staff take great pride in creating joyful moments and meaningful connections, especially during the festive season, so your kind words mean a lot to us. It was a pleasure to welcome you to the celebration and we're so glad you could join us.

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Review of
Lakeview Care Home
from D J (Son of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are wonderful caring, treating people with dignity. The facilities and experiences for users are above and beyond.
Would highly recommend to people.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your thoughtful review and recommendation. We're delighted to know you value the compassionate care and respect our staff provide, as well as the facilities and experiences we offer at Lakeview Care Home. We will share your wonderful comments with our Lakeview team.

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Care Homes Owned by Alpha Health Care Ltd in Staffordshire

Alpha Health Care Ltd Locations in Staffordshire (2)

Alpha Health Care Ltd Reviews in Staffordshire (151)

Waters Edge Care Home

Waters Edge Care Home

Waters Edge Care Home

Waters Edge Care Home

Waters Edge Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

Waters Edge Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

Waters Edge Care Home

Waters Edge Care Home

Lakeview Care Home

Lakeview Care Home

Lakeview Care Home

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