Alpha Health Care Ltd in West Midlands | 1 Care Home

Review of
Hampton Court Care Home
from L D (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at this care home are very caring and nothing is too much trouble for them. The care my husband receives is fantastic and staff members are so patient and understanding. The staff are very good at keeping me informed. Not only do they look after my husband, they are very welcoming to myself

and my family. I cannot fault anything and would highly recommend this nursing home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to review Hampton Court. It truly means a lot to our team to hear that you feel so well supported and that your husband is receiving the care and attention he deserves. Providing a welcoming and compassionate environment for both our residents and their families is something we take great pride in, so your kind words are very much appreciated.

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Review of
Hampton Court Care Home
from L G (Niece of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

The care home is clean and bright, they pay attention to making it more like a real family home not a setting.
The staff relate to the residents with dignity and compassion.
It is so much nicer and fresh since the manager took over.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted that you find our home clean, bright and welcoming. It's wonderful to hear our staff's care and the positive changes we have made have made a difference.

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Review of
Hampton Court Care Home
from A H (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My dad was in Hampton Court Care Home from March 29th up to his passing 24th December. I can't thank the staff enough, too many to mention for all the care my dad received. Everybody works extremely hard and are very dedicated. The home is spotlessly clean and the rooms are lovely. I also like that

the home had regular events for the residents, I would have no hesitation in recommending this care home to anyone thinking of putting a loved one in a home. Thank you all again.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for sharing such kind and heartfelt feedback about Hampton Court Care Home. It was an honour to care for Dad, and we hope it brings some comfort to know how much he meant to all of us. Your words mean the world to our team. Providing a clean, welcoming environment and meaningful activities for our residents is something we are passionate about, and it's truly rewarding to know that it made a difference for your dad and your family. Thank you for recommending our home and for recognising the dedication of our staff, it's a privilege to support families during these times.

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Review of
Hampton Court Care Home
from S H (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Once again I have found mum to be well looked after, comfortable and eating cottage pie.
The staff are brilliant! It helps to know that mum is well cared for by the kind and caring staff. I would recommend Hampton Court Care Home to everyone!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing such a lovely review of Hampton Court Care Home! We're delighted to hear that your mum is comfortable, well cared for, and enjoying her meals. Our team works hard to provide kind and attentive care, so it's heart-warming to see their efforts recognised. Your recommendation means a great deal to us, and we're so pleased to be able to provide you with peace of mind knowing your mum is in safe hands.

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Review of
Hampton Court Care Home
from Lesley W (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Since my mother has become a resident at Hampton Court, she has shown great improvement in her condition. She is so much happier since being here and that is down to the wonderful, attentive care she is receiving. The home has a fabulous, clean, happy and caring environment. All of the staff are amazing

people that I cannot thank enough. I would recommend this home to anyone.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that your mother has shown such wonderful improvements and that she is happy with us at Hampton Court Care Home. Creating a caring, clean, and supportive environment is at the heart of what we do, and it means the world to us to know that it's making a difference for your mother and your family.

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Review of
Hampton Court Care Home
from J W (Friend of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

The last six months of my ex-husband's life couldn't have been spent in a better place. Such kind and patient caring staff, and plenty of them. The home is bright and spacious, he had a lovely room. The reception staff were always helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to care for your ex-husband during such an important time. Our team takes great pride in providing compassionate care in a warm and welcoming environment, and it's heartening to hear that you found this to be the case. We will be sure to pass your lovely comments on to our staff, including the reception team, who always strive to support families as well as our residents. Your feedback means so much to us, and it reinforces our commitment to maintaining a high standard of care.

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Review of
Hampton Court Care Home
from Kathleen D (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Mom has been at Hampton Court for three months. Choosing a care home has been an emotional and difficult time for the family. The carers have been very supportive of Mom and family members while Mom has been settling in.
The team have experience and knowledge in dementia and are always looking at

ways to adjust to suit Mom's needs. I feel confident that she is safe and being cared for. She is treated with dignity and respect.
The home itself is nicely decorated and clean. Bed linen is always fresh and Mom is in clean clothes. They have their own kitchen and prepare/cook everything on-site.
There is an entertainment team to organise activities. There is always something happening.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind review. We're delighted to hear that your mum's transition to Hampton Court has been positive. Our team is dedicated to providing personalised, respectful care, and it's wonderful to know you feel confident in her safety and well-being. We're glad you appreciate our efforts to create a welcoming environment, with freshly prepared meals, clean surroundings, and engaging activities. Thank you for choosing us to support your mum and family during this time.

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Review of
Hampton Court Care Home
from A V (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with everything. My husband is satisfied with everything as well.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that both you and your husband are happy with everything. It means a lot to us to know we're meeting your expectations.

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Review of
Hampton Court Care Home
from Deanna W (Wife of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

The resident we visit has been a lot better, his weight is going the right way since he moved from another care home. Food is really excellent, the care is unbelievable, also the support they give me. The time and patience they show is unbelievable. When we came last week, he was outside playing football,

so happy. No better place!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that the resident is doing well, and it's great to know he's enjoying activities like football. Our team is dedicated to providing excellent care and support, so it's lovely to know these efforts are making a difference.

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Review of
Hampton Court Care Home
from J W (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

I cannot express how amazing Hampton Court is. The facilities are second to none. The staff are so lovely and extremely caring. The support my father receives is truly amazing. He is treated with respect and dignity. Everything is spotlessly clean. My father was moved from another care home where he

had refused to eat anything except for biscuits and desserts and refused to drink. He is now eating and drinking as should be. The food is wonderful. His room is wonderful. My father is very happy here and has settled in extremely well. Cannot fault anything.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review of Hampton Court, We are absolutely delighted your father has settled in. Our team takes great pride in providing a caring and respectful environment, and it's wonderful to know that his experience with us has been so positive. It's especially reassuring to hear that he's enjoying his meals and thriving in his new surroundings. Your kind words truly mean the world to us all.

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Review of
Hampton Court Care Home
from T K (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

The care staff have been excellent with me, Mum and my dad. The nurses are well-informed. I visited my dad on numerous occasions and found everything exceptional. All rooms are clean. My dad has always been clean, shaved and well-presented. My dad had problems eating, the food was not much he enjoyed

and I saw that the meals really weren't that nice. No activities were arranged to suit my dad i.e. cooking/ shopping.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your feedback on Hampton Court Care Home. We are grateful to hear that you found our care staff excellent and well-informed and that your dad was consistently clean, shaved, and well-presented during your visits. Maintaining a high standard of cleanliness and personal care is a top priority for us, and it is reassuring to know that this has been your experience. We appreciate your honesty regarding the food and activities. We understand that your dad sometimes found the meals were not to his personal preference, and we are working closely with our catering team to better align meals with individual resident preferences. We also recognise the importance of offering person-centred activities and have already discussed ways to improve in this area.

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Review of
Hampton Court Care Home
from L F (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Since the first day my dad arrived, he has been well taken care of. The staff are always helpful and on hand if ever needed. The care home itself is so well presented with the utmost cleanliness. The rooms are homely with private bathrooms. My dad has been eating meals, drinking more and seems so much

more peaceful since being here. I couldn't recommend Hampton Court Care Home more.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your review of Hampton Court. Our team takes great pride in providing a clean, comfortable, and supportive environment, and we're glad to know it's making a positive difference for him.

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Review of
Hampton Court Care Home
from C B (Son of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

On arrival at home found the place very clean and the staff welcoming. I was at first apprehensive as my father had never received care from anyone other than family, after spending some time there my apprehension was eased after observing the quality of care and I feel very comfortable knowing my father

is in safe hands.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review! We are thrilled to hear that your initial apprehension was eased upon observing the quality of care at Hampton Court Care Home. Our team is dedicated to creating a clean, welcoming, and supportive environment for all our residents and their families. It means a lot to us to know that you feel comfortable and confident with the care your father is receiving. We understand how important it is to trust the people looking after your loved ones, and we are committed to maintaining the highest standards of care. Thank you for choosing Hampton Court Care Home.

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Review of
Hampton Court Care Home
from Carole C (Wife of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

Very happy with the service provided for my husband. He always looks clean and happy. He seems very settled and has made slight improvement with his mental health and well-being but also his eating and drinking. The staff are very friendly and helpful and always go above and beyond to aid myself, my

family, and my husband.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review, we are delighted to hear that you are happy with the care and service provided for your husband at Hampton Court Care Home. Our dedicated staff members strive to go above and beyond every day to support our residents and their families. Your kind words about their friendliness and helpfulness mean a lot to us. We are committed to maintaining this high standard of care and ensuring that your husband continues to thrive.

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Review of
Hampton Court Care Home
from Katie L (Granddaughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My nan has been here for just under a year and I can honestly say the care is second to none. She has never been so happy and each drive to visit that used to hold anxiety now holds excitement and reassurance that she is cared for. Each carer knows my nan and her personality and I go away each time

knowing she is cared for as the beautiful human she is.
As someone who used to work in care, I can honestly say this care home is second to none in being the best.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review! We are overjoyed to hear that your nan has found such happiness and comfort at Hampton Court Care Home. Knowing that our care has transformed your visits from anxiety to excitement is incredibly rewarding for our team. Thank you for trusting us with your nan's care and for your kind words. We are honoured to have her as part of our family and look forward to continuing to provide her with the best care possible.

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Review of
Hampton Court Care Home
from G B (Son of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Dad broke his hip when at his first care home.
After his hip surgery, he was subsequently moved to Hampton Court, where Dad, family and relatives were given a warm welcome from the management, all the care staff and the nurses every time we visited.
At Hampton Court, we were pleased with the care

accorded to Dad. The staff members were so patient and understanding considering that Dad suffers from dementia and can be unruly sometimes.
Sadly, however, Dad had to be moved to another care home with request from other family members for a reason that could have been solved.
On his last day at Hampton Court, the staff gave Dad a very emotional farewell where a few tears were shed among us and the staff.
My wife and I can't thank the staff enough for the help and care they've given Dad, and personally I would recommend this care home for anyone looking for a friendly, loving and caring home for a family member.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your heartfelt review of Hampton Court Care Home. We are deeply touched by your kind words and grateful for the opportunity to have cared for your dad during his stay with us.

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Review of
Hampton Court Care Home
from C E (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

I love to visit Dad. He is well cared for, and the staff always make me feel at home. I make Dad drinks and eat meals with him. I stay and play cards and games. We have a chat in his room and talk to the other residents. Dad can be difficult at times, and I know he is treated with care and kindness.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing your wonderful review of Hampton Court Care Home. We are delighted to hear about your positive experiences during your visits with your dad. It brings us great joy to know that you feel at home here and that our staff's efforts to create a welcoming and comfortable environment are appreciated. We believe that family involvement is crucial to the well-being of our residents, and we are pleased that you can spend quality time with your dad, sharing meals, playing cards, and engaging in conversations with him and the other residents.

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Review of
Hampton Court Care Home
from Pete L (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

My mom was moved to Hampton Court Care Home as a result of her vascular dementia worsening and the need for her complex needs to be more appropriately managed. The family were understandably concerned at the impact that this would have on my 90-year-old mom. A few months into her new home, our concerns

have been fully alleviated. My mom has put on weight (despite losing her teeth her appetite is insatiable) and she is happy, content and her previous sparkle has returned. The care that she is in receipt of is phenomenal. Every carer we have met has a smile, a tale to tell on what my mom has been up to and importantly know her well! We have covered her room in the photos of her life (so we can discuss and gently remind her of her full life to date when we visit) and the staff have taken particular care to ensure her likes and dislikes are catered for. As we say in the Black Country...the care at Hampton Court is simply bostin!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience of Hampton Court. We are deeply touched by your heartfelt words and are thrilled to hear that your mother's transition to our care home has been met with such positive outcomes. Navigating the journey of dementia care can undoubtedly be challenging, and we understand the concerns you and your family had prior to your mother's move. It brings us immense joy to learn that your concerns have been fully alleviated and that your mother is thriving in her new home. Your kind words, especially the mention of "bostin" care, truly mean the world to us. We are dedicated to continuing to provide the highest standard of care and ensuring that your mother's happiness and well-being remain our top priority.

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Review of
Hampton Court Care Home
from A P (Niece of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

Management communicates very well, and nothing is too much trouble. Watching the care staff interact with the residents is amazing; they work so hard - that is clear to see, and treat the residents with kindness and respect. We arrived in the evening, unannounced, to hear the residents singing and some

dancing with care staff. The care staff involved all residents, making sure they were having a good time. I went to our aunt's bedroom and was amazed to see the effort the staff had put into her room; she is an Elvis fan, and there was a life-sized cut out of Elvis in her bedroom. The staff really do care about their residents. It was clear our aunt has personal-centred care. Management and staff took time to chat with us about how our aunt was, supplying us with valuable information - nothing was too much trouble. Knowing our aunt is in fabulous care hands is so reassuring, so thank you. Your smiles are infectious and definitely passed down to the residents; you really are all worth your weight in gold!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you immensely for your heartwarming review of Hampton Court Care Home. We are delighted to hear about your positive experience and grateful for your kind words about our management and care team. At Hampton Court, we strive to make each resident's room reflective of their interests and preferences, and it’s always such a delight for us to help.

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Review of
Hampton Court Care Home
from Natasha T (Next of Kin) published on 22 November 2023

Submitted via Website • Report

Overall Experience

Hampton Court staff and management are fantastic in there roles! They helped my relative settle in, he had bonds with a number of staff which we was surprised at as he likes his own company and did stay in his room a lot but they checked on him regularly throughout the day and night as he doesn’t sleep

well. We are gutted that it was decided he needed to be moved! (Not by our choice) The team helped us to try and keep him there as he loved it there, he just started mixing with other residents venturing out his room into the lounge and he didn’t want to leave! We can not thank them and all the staff on the lodge for everything they did. They had patience and took time to understand his needs as well as been there for us helping us through the process. I’ve worked in homes and with experience I can put my hand on my heart and say this is the best home I’ve come across! Wish we could have kept him at Hampton Court!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt words. It really is important to us our residents feel at home at Hampton Court and form such meaningful bonds with our team. We genuinely appreciate your recognition of our efforts in providing personalised care and support. While we're saddened by the circumstances that led to the decision, we're grateful for the time we spent with your relative and we wish both all the very best for the future.

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Care Home Owned by Alpha Health Care Ltd in West Midlands

Alpha Health Care Ltd Locations in West Midlands (1)

Alpha Health Care Ltd Reviews in West Midlands (62)

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