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Care Homes Owned by Carlton Care Group

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Carlton Care Group
Carlton Care Group has managed residential care homes of highest standards across the West Midlands for 25 years.

The group's ethos permeates each care home ensuring all residents receive personalised care and are treated with respect and dignity at all times.

All care homes offer beautifully appointed en-suite accommodation, a range of activities and food cooked with fresh produce to individual preferences and requirements.

All staff are highly qualified and dedicated to making life for residents as fulfilling as possible.

Carlton Care Group Locations (2)

 

2 Care Homes owned by Carlton Care Group

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Grange Hill House

516 Bromsgrove Road, Hunnington, Halesowen B62 0JJ 

9.4 29 reviews
"My dear dad resided at Grange Hill House for 3.5 years. During this time he was treated with the utmost care and kindness. The home has…"   Read all 29 reviews
Location Type Care Home

Grange Hill House is a well established Care Home. It is an adapted property of great character, lovingly renovated to the highest specification. They are justifiably proud of their enviable reputation for providing a homely atmosphere where residents… Read more about Grange Hill House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 38 Rooms from £950 / week
Lapal House Residential Home

Lapal Lane South, Halesowen B62 0ES 

8.9 7 reviews
"Family atmosphere, very caring, treat residents as individuals, nothing too much trouble if they want or need specific care food or help.…"   Read all 7 reviews
Location Type Care Home

Lapal House is located just off the M5 in Halesowen, the home benefits from close links to Birmingham and the West Midlands, whilst also having the luxury of being set in a tranquil oasis created by five acres of beautifully cared for gardens. Lapal's… Read more about Lapal House Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 41 Rooms from £1,100 / week

Carlton Care Group Reviews (36)

9.2
Carlton Care Group has a Group Review Score of 9.2 (9.166) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carlton Care Group must have a Review Score.

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Review of

Grange Hill House

from Carol D (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear dad resided at Grange Hill House for 3.5 years. During this time he was treated with the utmost care and kindness. The home has lovely surroundings and gardens where the residents and families enjoy activities with staff or just to sit out and have a cup of tea/coffee during the warmer months.
Dad enjoyed the food, loved the activities, entertainment and minibus outings, especially the fish and chip lunches and afternoon teas. Any concerns with Dad's health were acted upon quickly by the relevant medical team. The management and staff were also always available to discuss any concerns. During a short stay in hospital at the end of August, doctors informed the Grange that Dad required palliative care, without hesitation, the requirements were put in place by the Grange and Dad was cared for during his final days with dignity, love and compassion by everyone at Grange Hill House. We have always been made to feel part of the Grange Hill family and would have no hesitation in recommending Grange Hill House to anyone.

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Review of

Grange Hill House

from Julie H (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dear Mum resided at Grange Hill House for almost 3.5 years. She loved the surrounding gardens and the locality and enjoyed the activities and minibus trips when she was well enough to participate. Mum thoroughly enjoyed it when choirs came to perform or when people came to play the piano, sing and
dance. She loved talking to residents and staff when they had the time. The staff were kind and caring to Mum and were welcoming and friendly when family visited. As Mum struggled more and more to wash, shower and dress herself, carers helped her. During the last few weeks of her life, the care Mum received was excellent, they ordered her a hospital bed, ensured she was comfortable and checked her every 30 minutes during the last week. She was treated with love, dignity and respect. As a family, we were so grateful that they enabled dear Mum to stay in her room and not have to go into hospital, which was her wish. The staff and management were so kind and supportive to the family during her last few days. Thank you so very much.

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Review of

Grange Hill House

from Elizabeth S (Next of Kin) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the care and treatment given to our elderly (100 yr) next of kin by the staff at Grange Hill House, and for the courteous way we were treated whenever we visited.
She was always treated with dignity and was encouraged to participate fully in all activities.
When medical
help was needed, it was sought and acted upon quickly and efficiently and she was monitored in a timely manner. We were kept informed of any concerns or problems.
When a stay in hospital was needed and it became apparent that palliative care was required, the senior staff requested that she be returned to 'her home' (their words) as they wanted her last days to be spent where she felt at ease among people she knew.
The staff organised all the equipment and specialist care required to make her remaining days as peaceful as possible.
We have recommended the care home to friends looking for a caring, clean and thoughtful environment, always willing to go the extra mile.

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Review of

Grange Hill House

from Carolyn G (Sister of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Grange Hill House for five and a half years. The staff knew her very well, encouraging her when needed, caring for and supporting her as her needs changed. Although my sister was not necessarily a 'social' person, she enjoyed sitting in the lounge and going on the various
trips and meals out. She often said how fortunate we were to have 'found' Grange Hill House when she could no longer care for herself at home. It was certainly a 'weight off my mind' to know that my sister was being loved and cared for in this 'home from home'. Friends who visited have said they would wish to live at Grange Hill House should they require care in the future. There can be no higher recommendation!

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Review of

Grange Hill House

from R S (Son-in-law of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident of Grange Hill House for nearly 12 years. This, in itself, is testimony to the care and attention she received during that time. The Grange was her 'home' in her later years. Importantly, she was happy and secure in her surroundings. She was always treated with dignity
and respect. The management and staff were always friendly and accommodating. Any issues, of which there were few and of a minor nature, were dealt with promptly and with understanding. Everyone is approachable.
There are good facilities together with many varied activities, days out, etc. Which the residents can participate in, should they wish to do so.
Based on our experience I would have no hesitation in recommending them to any other prospective residents looking to join the 'Family' at Grange Hill House.

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Review of

Grange Hill House

from Mark S (Son of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for around 18 months at Grange Hill House where she was well looked after and cared for. She enjoyed spending time in the lounge, joining in the activities and chatting to other residents, making new friendships. Mum always commented on how good the food was. We found the caring staff and
admin staff proactive and helpful and from our visits, it was clear they provided a happy and comfortable environment for all residents. Excellent.

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Review of

Grange Hill House

from Susan H (Friend of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 2nd time we've visited our very dear friend who is now a resident of Grange Hill House and, on both occasions, we were greeted by various members of staff and carers as if we were old friends with each of them.
On arriving we were taken to see our friend, given a cup of tea/coffee with
biscuits, taken with our friend to see her room and spent a really lovely couple of hours with her, remembering the years we've known one another and things that have happened over the years. When we went last time we sat in the lounge with her, again with tea/coffee and biscuits, but this time a gentleman had brought farm-made ice creams for everyone including us and these were absolutely mouth watering to eat.
All in all our friend has settled in at the home really quickly and all the staff treat the people residing there as if they were family members which is why it gives me great pleasure to give them such a good review.

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Review of

Lapal House Residential Home

from L G (Daughter of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated with great care, kindness and respect and she loves living there.

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Review of

Lapal House Residential Home

from K S (Niece of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family atmosphere, very caring, treat residents as individuals, nothing too much trouble if they want or need specific care food or help. Good entertainment for those who enjoy taking part, the rooms are beautiful and the staff are wonderful!

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Review of

Lapal House Residential Home

from C F (Daughter-in-law of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents-in-law have been well looked after in Lapal House for the last four years and counting. They have a spacious room with patio doors to the outside. The staff are friendly and very helpful. They always provide tea and biscuits when we visit. We can phone and email if we have any concerns.

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Review of

Lapal House Residential Home

from John F (Son of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was selected from a range of other options four years ago! At the time, this was judged by the carers who looked after my parents as the best in the area. My view after four years of visiting my parents is that this care home provides excellent service and care to my two parents (of 95)
and always gives exceptional support to myself and my brother and sister, who visit fairly regularly. Overall, an excellent place of care.

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Review of

Lapal House Residential Home

from Carlie T (Granddaughter of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lapal House Residential Home are all very kind and helpful towards the residents. Nothing is too much trouble and my nan is very happy there. I can sleep at night knowing she is safe and looked after and I visit when I want to. All the staff are very friendly towards myself and my family
too. I know that if there are ever any issues with my nan they will call me straight away.

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Review of

Lapal House Residential Home

from Alison A (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Lapal House Residential Home since August 2021. At 89 years old he had previously lived by himself but was at the stage where he wanted to be nearer to family. Lapal House encouraged his independence and quirky ways and enabled him to remain fairly self-sufficient with three home-cooked
meals a day! He actually put on weight and they would cook/provide him with home-cooked meals and nutritional drinks if he didn't feel like eating. They called an ambulance when needed as well as the GP when concerned. I am a senior nurse with have high standards and they couldn't have done more to look after my dad.

Reply from Michelle Upperdine, Manager at Lapal House Residential Home

Thank you for your comments. It was a pleasure to look after your dad even with his quirky ways.


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Review of

Grange Hill House

from Janet P (Sister-in-law of Resident) published on 12 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were always very pleased with the care and attention my brother-in-law received during his three-and-a-half-year stay at Grange Hill House. We were always kept informed of any problems and when any items were required. All in all, we were very well looked after on our visits to Grange
Hill House.

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Review of

Grange Hill House

from Patricia B (Respite Resident) published on 7 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had two weeks of respite at Grange Hill House after being in hospital. I cannot speak too highly of the care and respect I received whilst I was there, I made many friends among the carers and other residents and was soon made to feel at home. I especially enjoyed joining in the daily activities
that were arranged, including mini-bus trips out. I would not hesitate to recommend Grange Hill House to anyone.

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Review of

Grange Hill House

from Christine C (Daughter of Resident) published on 12 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Grange Hill House to be well run, with friendly caring staff - nothing was too much trouble. Residents are treated as a family - plenty of activities, entertainment and day trips out. Food is cooked on premises and catered to everyone's needs. A beautiful home and gardens.

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Review of

Grange Hill House

from Pat W (Daughter of Resident) published on 26 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grange Hill House offers the complete package - the ethic of care runs from management to all staff. Mum was part of their family and the atmosphere was homely and friendly. Grange Hill House has a GP practice committed to attend which is vital. Food is homecooked and activities are varied, stimulating
and always with an element of fun. Grange Hill House makes a point of finding out the individual interests of residents and involves them in everyday life at the home. Mum's room looked out over beautiful gardens and fields beyond, she loved that. The room was personalised with photos etc. which meant so much to her. Communication was very good with us and we were able to contact the staff easily. Mum was a resident for four years but the last two years have brought challenges never before experienced and during that time Grange Hill House always managed to overcome the many problems caused by Covid. Grange Hill House went over and above in its commitment to offer Mum the best care. They always gave much-needed support to our family. Mum was cared for right to the end and shown the utmost dignity, love and compassion by everyone at Grange Hill House.

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Review of

Grange Hill House

from Justin E (Son of Resident) published on 13 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Grange Hill House for almost a year and we were very pleased with the care she received. It's a really lovely place and all the staff are great. I would not hesitate to recommend it to others (and have done).

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Review of

Grange Hill House

from Gillian R (Daughter of Resident) published on 10 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy at Grange Hill House, it became her home. The staff are loving and patient and build a close bond with the residents.

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Review of

Grange Hill House

from Liz L (Daughter of Resident) published on 14 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom resided at Grange Hill House from November 2017 until she passed away in August 2021. For most of that time, she enjoyed the company of other residents. The activities provided and the care/security of the warm and dedicated staff and were always friendly and encouraging. The senior staff always
kept me informed of any issues and were professional and available. The pandemic has a major impact on family contact but arrangements were made - Moms end of life care was dignified and kind. Thank you.

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Awards / Recognitions (0)

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Frequently Asked Questions about Carlton Care Group

How many Care Homes does Carlton Care Group own?

Carlton Care Group own 2 Care Homes.

Which Carlton Care Group Care Homes have the highest review score?

Grange Hill House & Lapal House Residential Home have the highest review score.
Carlton Care Group in West Midlands Carlton Care Group in Worcestershire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Care Group to verify any information. View our terms and conditions. Carlton Care Group has an Enhanced Service – more info.