Carlton Care Group in Worcestershire | 1 Care Home

Review of
Grange Hill House
from Carol D (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My dear dad resided at Grange Hill House for 3.5 years. During this time he was treated with the utmost care and kindness. The home has lovely surroundings and gardens where the residents and families enjoy activities with staff or just to sit out and have a cup of tea/coffee during the warmer months.

Dad enjoyed the food, loved the activities, entertainment and minibus outings, especially the fish and chip lunches and afternoon teas. Any concerns with Dad's health were acted upon quickly by the relevant medical team. The management and staff were also always available to discuss any concerns. During a short stay in hospital at the end of August, doctors informed the Grange that Dad required palliative care, without hesitation, the requirements were put in place by the Grange and Dad was cared for during his final days with dignity, love and compassion by everyone at Grange Hill House. We have always been made to feel part of the Grange Hill family and would have no hesitation in recommending Grange Hill House to anyone.

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Review of
Grange Hill House
from Julie H (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Our dear Mum resided at Grange Hill House for almost 3.5 years. She loved the surrounding gardens and the locality and enjoyed the activities and minibus trips when she was well enough to participate. Mum thoroughly enjoyed it when choirs came to perform or when people came to play the piano, sing and

dance. She loved talking to residents and staff when they had the time. The staff were kind and caring to Mum and were welcoming and friendly when family visited. As Mum struggled more and more to wash, shower and dress herself, carers helped her. During the last few weeks of her life, the care Mum received was excellent, they ordered her a hospital bed, ensured she was comfortable and checked her every 30 minutes during the last week. She was treated with love, dignity and respect. As a family, we were so grateful that they enabled dear Mum to stay in her room and not have to go into hospital, which was her wish. The staff and management were so kind and supportive to the family during her last few days. Thank you so very much.

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Review of
Grange Hill House
from Elizabeth S (Next of Kin) published on 7 August 2024

Submitted via Website • Report

Overall Experience

We have nothing but praise for the care and treatment given to our elderly (100 yr) next of kin by the staff at Grange Hill House, and for the courteous way we were treated whenever we visited.
She was always treated with dignity and was encouraged to participate fully in all activities.
When medical

help was needed, it was sought and acted upon quickly and efficiently and she was monitored in a timely manner. We were kept informed of any concerns or problems.
When a stay in hospital was needed and it became apparent that palliative care was required, the senior staff requested that she be returned to 'her home' (their words) as they wanted her last days to be spent where she felt at ease among people she knew.
The staff organised all the equipment and specialist care required to make her remaining days as peaceful as possible.
We have recommended the care home to friends looking for a caring, clean and thoughtful environment, always willing to go the extra mile.

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Review of
Grange Hill House
from Carolyn G (Sister of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My sister was a resident at Grange Hill House for five and a half years. The staff knew her very well, encouraging her when needed, caring for and supporting her as her needs changed. Although my sister was not necessarily a 'social' person, she enjoyed sitting in the lounge and going on the various

trips and meals out. She often said how fortunate we were to have 'found' Grange Hill House when she could no longer care for herself at home. It was certainly a 'weight off my mind' to know that my sister was being loved and cared for in this 'home from home'. Friends who visited have said they would wish to live at Grange Hill House should they require care in the future. There can be no higher recommendation!

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Review of
Grange Hill House
from R S (Son-in-law of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

My mother-in-law was a resident of Grange Hill House for nearly 12 years. This, in itself, is testimony to the care and attention she received during that time. The Grange was her 'home' in her later years. Importantly, she was happy and secure in her surroundings. She was always treated with dignity

and respect. The management and staff were always friendly and accommodating. Any issues, of which there were few and of a minor nature, were dealt with promptly and with understanding. Everyone is approachable.
There are good facilities together with many varied activities, days out, etc. Which the residents can participate in, should they wish to do so.
Based on our experience I would have no hesitation in recommending them to any other prospective residents looking to join the 'Family' at Grange Hill House.

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Review of
Grange Hill House
from Mark S (Son of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum stayed for around 18 months at Grange Hill House where she was well looked after and cared for. She enjoyed spending time in the lounge, joining in the activities and chatting to other residents, making new friendships. Mum always commented on how good the food was. We found the caring staff and

admin staff proactive and helpful and from our visits, it was clear they provided a happy and comfortable environment for all residents. Excellent.

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Review of
Grange Hill House
from Susan H (Friend of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

This is the 2nd time we've visited our very dear friend who is now a resident of Grange Hill House and, on both occasions, we were greeted by various members of staff and carers as if we were old friends with each of them.
On arriving we were taken to see our friend, given a cup of tea/coffee with

biscuits, taken with our friend to see her room and spent a really lovely couple of hours with her, remembering the years we've known one another and things that have happened over the years. When we went last time we sat in the lounge with her, again with tea/coffee and biscuits, but this time a gentleman had brought farm-made ice creams for everyone including us and these were absolutely mouth watering to eat.
All in all our friend has settled in at the home really quickly and all the staff treat the people residing there as if they were family members which is why it gives me great pleasure to give them such a good review.

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Review of
Grange Hill House
from Janet P (Sister-in-law of Resident) published on 12 October 2022

Submitted via Postal Card • Report

Overall Experience

My husband and I were always very pleased with the care and attention my brother-in-law received during his three-and-a-half-year stay at Grange Hill House. We were always kept informed of any problems and when any items were required. All in all, we were very well looked after on our visits to Grange

Hill House.

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Review of
Grange Hill House
from Patricia B (Respite Resident) published on 7 October 2022

Submitted via Postal Card • Report

Overall Experience

I have just had two weeks of respite at Grange Hill House after being in hospital. I cannot speak too highly of the care and respect I received whilst I was there, I made many friends among the carers and other residents and was soon made to feel at home. I especially enjoyed joining in the daily activities

that were arranged, including mini-bus trips out. I would not hesitate to recommend Grange Hill House to anyone.

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Review of
Grange Hill House
from Christine C (Daughter of Resident) published on 12 September 2022

Submitted via Postal Card • Report

Overall Experience

I found Grange Hill House to be well run, with friendly caring staff - nothing was too much trouble. Residents are treated as a family - plenty of activities, entertainment and day trips out. Food is cooked on premises and catered to everyone's needs. A beautiful home and gardens.

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Review of
Grange Hill House
from Pat W (Daughter of Resident) published on 26 April 2022

Submitted via Postal Card • Report

Overall Experience

Grange Hill House offers the complete package - the ethic of care runs from management to all staff. Mum was part of their family and the atmosphere was homely and friendly. Grange Hill House has a GP practice committed to attend which is vital. Food is homecooked and activities are varied, stimulating

and always with an element of fun. Grange Hill House makes a point of finding out the individual interests of residents and involves them in everyday life at the home. Mum's room looked out over beautiful gardens and fields beyond, she loved that. The room was personalised with photos etc. which meant so much to her. Communication was very good with us and we were able to contact the staff easily. Mum was a resident for four years but the last two years have brought challenges never before experienced and during that time Grange Hill House always managed to overcome the many problems caused by Covid. Grange Hill House went over and above in its commitment to offer Mum the best care. They always gave much-needed support to our family. Mum was cared for right to the end and shown the utmost dignity, love and compassion by everyone at Grange Hill House.

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Review of
Grange Hill House
from Justin E (Son of Resident) published on 13 April 2022

Submitted via Website • Report

Overall Experience

My mother resided at Grange Hill House for almost a year and we were very pleased with the care she received. It's a really lovely place and all the staff are great. I would not hesitate to recommend it to others (and have done).

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Review of
Grange Hill House
from Gillian R (Daughter of Resident) published on 10 March 2022

Submitted via Postal Card • Report

Overall Experience

My mother was very happy at Grange Hill House, it became her home. The staff are loving and patient and build a close bond with the residents.

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Review of
Grange Hill House
from Liz L (Daughter of Resident) published on 14 October 2021

Submitted via Postal Card • Report

Overall Experience

My mom resided at Grange Hill House from November 2017 until she passed away in August 2021. For most of that time, she enjoyed the company of other residents. The activities provided and the care/security of the warm and dedicated staff and were always friendly and encouraging. The senior staff always

kept me informed of any issues and were professional and available. The pandemic has a major impact on family contact but arrangements were made - Moms end of life care was dignified and kind. Thank you.

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Review of
Grange Hill House
from D B (Niece of Resident) published on 21 June 2021

Submitted via Postal Card • Report

Overall Experience

All staff, without exception, treated our auntie with respect and kindness. Resident felt secure and happy during their stay. Throughout the period of the pandemic, although family were not allowed, we were satisfied all necessary precautions were in place and strictly adhered to. Only negative would

be the loss of clothing from time to time.

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Review of
Grange Hill House
from C F (Niece of Resident) published on 18 May 2021

Submitted via Postal Card • Report

Overall Experience

My Auntie was very happy during her time at Grange Hill House. She got on well with the staff who were always very considerate and caring towards her. She enjoyed the activities and built good relationships with people coming in and out of the home. Much praise goes to the staff for their good care

of her.

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Review of
Grange Hill House
from Anne M (Friend of Resident) published on 17 May 2021

Submitted via Postal Card • Report

Overall Experience

My friend stayed for 2 weeks respite and enjoyed it greatly. We have already recommended Grange Hill House to 3 people.

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Review of
Grange Hill House
from Steve Y (Son of Resident) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

My late mother received the best possible care.
We cannot fault this home.

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Review of
Grange Hill House
from D G (Son of Resident) published on 20 April 2021

Submitted via Postal Card • Report

Overall Experience

As you can see how I scored the home, I cannot fault it in any other way. It was in my opinion, excellent.

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Review of
Grange Hill House
from K T (Son of Resident) published on 17 November 2020

Submitted via Postal Card • Report

Overall Experience

Mom moved to Grange Hill after living independently prior to a life-threatening fall. The staff at Grange Hill did everything possible to make the transition as easy as it could be. During her time at Grange Hill (June 19-Aug 20) she was really loved and cared for. During her final few days, I could

not have wanted better care for her. Also, all family members were made to feel welcome every time we visited.

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Care Home Owned by Carlton Care Group in Worcestershire

Carlton Care Group Locations in Worcestershire (1)

Carlton Care Group Reviews in Worcestershire (29)

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