How many Care Homes does Heritage Manor Ltd own?

Heritage Manor Ltd own 6 Care Homes.

Which Heritage Manor Ltd Care Homes have the highest review score?

Newstead House Nursing and Residential Home , West Eaton Nursing and Residential home & Abberton Manor Nursing Home have the highest review score.

Heritage Manor Ltd | 7 Care Homes

Review of
The Lawns
from Victoria S (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My mom came into The Lawns in November 2024 due to failing sight. The home and staff have bent over backwards to accommodate Mom's issues as she also has a complication called Charles Bonnett Syndrome. After 3 room moves we got a room that is perfect for Mom. All the staff, including housekeepers and

catering have learnt about Mom's issues so they can support her better.
I couldn't ask for better for Mom.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review, I will pass your comments on to the team

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Review of
The Lawns
from S H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We were lucky enough to have Mum transferred to The Lawns from the hospital, where she had been for 2 weeks in a tiny room. She was told there was nothing that could be done to cure her. And she was end of life.
From the moment Mum went to The Lawns, she looked so much more comfortable. Her room was

bright and cheerful, clean and tidy. Mum was treated wonderfully. All the staff showed so much care and attention to Mum, giving me and my siblings a relief knowing when we left Mum she was so well cared for. Mum was very aware of what was happening and what was going to happen. Mum was kept clean and fresh and every bit of dignity was given to her. Mum was treated with so much care and compassion, right to the end. Can't thank the manager and her wonderful staff enough, as they helped us through saying goodbye to our Mum a little easier.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely comprehensive review of the Lawns I will pass your comments onto the team who care for your mum, Melanie.

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Review of
Summerdyne Nursing Home
from Jill P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Summerdyne Nursing Home for 18 months. She had Alzheimer's and following a fall at home which cause a fracture she became unable to walk we could no longer care for her at home. Summerdyne was amazing from day one. The staff are great and really care. The activities are amazing

my mum was really happy. She passed away in her home with the amazing care till the end.

Reply from Paula Lees, Manager at Summerdyne Nursing Home

Thank you Jill for your kind words,it was a pleasure to care for your Mum she is deeply missed

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Review of
The Lawns
from Jane F (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My 91 year old dad went into respite at The Lawns, 2 weeks ago after being fast tracked through due to another chest infection and being diagnosed as end of life. From day 1, The Lawns have provided the most incredible care and attention to dads needs. After being bed bound at home for 14 months, he

has been able to sit in a chair with the other residents, have a shower instead of bed bath, eat meals at the dining room table and have amazing social interaction from the team of staff and residents. His room is like a hotel room. Beautifully furnished for his personal belongings, TV on the wall and everything he could possibly need. The lawns is professionally and carefully run and the team led by Mel are incredible. I havn't seen dad so happy and content for a long time and its all due to his care received by this amazing Nursing Home. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review. I will pass your comments to the team.

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Review of
The Lawns
from Enid S (Wife of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I am relieved and very grateful that my husband is cared for in The Lawns. He is well looked after by both nurses, carers and all the staff. We both appreciate the effort that goes into all the events to give the residents entertainment.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review, I will ensure to pass your positive comments onto the team.

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Review of
Newstead House Nursing and Residential Home
from Karen B (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of Newstead is very passionate and dedicated to provide the correct environment and care that each resident requires she speaks very highly of the team of staff that

they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We are so pleased that your Grandmother is happy living with us at Newstead House.

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Review of
Astley Hall Care Home
from Stephen G (Husband of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My wife has been a resident at Astley Hall for nearly five years and in all that time I've witnessed compassion dignity and dedication from all the staff. I visit my wife three or 4 times a week there is always a drink on her table the staff regularly pop into her room to check on her well-being. There

are activities in the lounge if my wife doesn't want to participate a member of staff comes to her room for a chat and a singalong or a pampering session.
There is a lovely atmosphere the staff are always willing to answer any questions. The food is very good and the staff are always cleaning. I wouldn't hesitate to recommend Astley Hall to anyone whose loved one needs the care that my wife receives. I can't thank you enough.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your lovely words, they are very much appreciated and will be shared with the whole team. It is our pleasure looking after your wife and we continue to ensure we provide the highest quality care whilst enabling our residents to live their best lives. You are also one of our family and you too put a smile on our faces.

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Review of
West Eaton Nursing and Residential home
from Andrew K (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My Mother has been a resident at West Eaton for several years now and from my observations I must say that the care she has received has been of an exceptionally high standard. There is a community and homely feel to West Eaton and all the Care, Nursing, Catering and Admin staff work together to provide

a very personal service and program to the residents. The building and setting are also well suited to the residents' needs and are well maintained. Although my mother is really very frail now there is a good balance between stimulation and engagement and private time and rest. This balance is actively reviewed by the staff from time to time and communication with the family has been great.
Visits, crafts and music etc are clearly very actively planned by the staff so that options are available and suited to the needs of individual residents. In my mother's case this, I believe, has played a significant role in her comfort and contentment as her dementia has progressed.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your heartfelt 5-star review. We're truly honored to care for your mother and are delighted to hear that you're pleased with the care she's received. Our team is dedicated to creating a warm and supportive environment where residents feel valued and loved, and it means so much to know that our efforts have made a difference.

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Review of
Abberton Manor Nursing Home
from Alan B (Brother of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister was at Abberton Manor from October 2033 to December 2024. During that time the care and consideration given to her was excellent. The nurses and carers went above and beyond to make her feel welcome and comfortable. I would like to thank all of the staff at the home for their kindness to her

and to me.

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Review of
The Lawns
from C Q (Friend of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Recently had a bereavement with the friend that I visited on a regular basis. The Lawns communicated that my friend had sadly deteriorated. On visiting she was very comfortable, pain-free and treated with the greatest dignity. I too was cared for by staff - asked if I wished for drinks or anything else.

Cannot fault the staff for all their kindness and support.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review we were all very fond of your relative and pleased you were happy with the care we provided.

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Review of
The Lawns
from E G (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My father entered The Lawns for "end of life care". The quality of the care he received from all of the staff on the nursing floor was amazing. My father was bedridden which limited what he was able to do. However, the home offered person-centered care and the staff spent time talking to him about his

passions. He was always treated with kindness and he experienced a dignified and respectful end to his long life.

Reply from Melanie Dawson, Manager at The Lawns

Your dad was an incredible man and I enjoyed our chats about Rugby and Cricket - thank you for your lovely review.

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Review of
The Lawns
from S S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

The care and support offered to my relative was kind, compassionate and caring. They were well aware of Mum's needs and wishes, and always ensured her voice was heard. Staff were excellent in anticipating needs and there was a very varied activity programme that was always very good humoured and creative.

Mum very much enjoyed her stay there.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for the lovely review, your mum was a really kind and lovely person who made every one of us laugh.

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Review of
Astley Hall Care Home
from Marty S (Brother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Astley Hall Care home is brilliant. It is located in a pleasant country area surrounded by a lovely garden. I visited my sister earlier this month to bring Christmas presents and check on her well-being. I visit as often as I can, living some distance away in London. I sense that my sister is in the

best place possible, given her condition. What I do witness and see, also through being in constant contact with her husband who visits her regularly, is just how good the staff care is there! They appear kind, assertive and very professional. When they enter my sister's room she lights up at their presence. The food is very good and the atmosphere feels friendly. I would like to thank the staff for going that extra mile and making me feel that Astley Hall is the right place for my dear sister to be. Thank you so much!

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your kind words. It is our absolute pleasure to care for your sister. We will ensure your comments are shared with the whole team and look forward to your next visit.

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Review of
Astley Hall Care Home
from Christopher H (Friend of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

I wrote a review last year shortly after my friend arrived at Astley Hall. I was very impressed with all aspects of the home immediately and even more so since having visited more regularly over the past 12 months. The care and support given are superb. Gardens and hobbies are encouraged, new friendships

being made is a joy to see. Thank you for making a difference.

Reply from Sarah Price, Home Manager at Astley Hall Care Home

Thank you for your kind comments, we appreciate you taking the time to leave feedback. Our residents wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care and support provided by the team here at Astley Hall. All of our team are committed to providing the best possible lives and experience to all our residents. It is very rewarding to have their efforts recognised. We are delighted to know that the activities and interactions provided are enjoyed. Thank you once again.

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Review of
West Eaton Nursing and Residential home
from John P (Respite Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

First-class respite care for 3 weeks.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your kind words John, it was an absolute honour to meet you and have you stay with us.

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Review of
West Eaton Nursing and Residential home
from Ian C (Regular Volunteer) published on 25 November 2024

Submitted via Website • Report

Overall Experience

As a befriender, I visited every fortnight one of the care home residents. West Eaton has a lovely setting overlooking horses in a paddock at the back, and rolling hills at the front. The Home is immaculately clean, light, and airy, and the staff is friendly, professional, and attentive with a good

sense of humour. There are always interesting events taking place - for example, a harpist came to play one afternoon last week and which was very well received. A few weeks ago chef made some cheese scones which I tasted and were delicious!

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Many thanks for your review of West Eaton. We are incredibly fortunate to be situated in such a beautiful setting and as a team we are very grateful for your kind words about the all round excellent quality of care we deliver at West Eaton.

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Review of
West Eaton Nursing and Residential home
from L H (Wife of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I think West Eaton is a well-managed home where residents feel safe and contented. It feels that the staff are happy and there is a friendly caring to all. Both carers and activity staff help all the residents to become involved with the many activities which are imaginative and on offer every day.

West Eaton feels like a happy, busy, place but not too noisy. All the staff have time for everyone including visitors. The care of my husband who stays in bed is excellent both physically and emotionally. Many of the staff have known him for all the last year he has been there.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your lovely comments about West Eaton and the brilliant team who work here. We all really appreciate your feedback and it gives us a wonderful boost to know our commitment to delivering outstanding care is recognised and valued.

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Review of
West Eaton Nursing and Residential home
from Jennie W (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been living at Weat Eaton for 3.5 years. The home and her room are always spotless as is she. Can't speak highly enough of the care and staff. There is always plenty going on and arranged events, although often she does not engage. Walking into West Eaton is more like entering a hotel rather

than a care home. Communication from the home is always very good.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

We're incredibly grateful for your kind words Jennie. It's our mission to create a safe, supportive, and compassionate environment for every resident, and it means so much to hear that we made a positive impact. Thank you for sharing your experience - your appreciation encourages our team to continue delivering care that feels like home.

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Review of
West Eaton Nursing and Residential home
from Barbara B (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

This is a wonderful care home. The care provided to my mother is excellent.
Mum is much more engaged due to the great care and activities provided.
Everyone at West Eaton is warm and friendly.
It can be really hard to have a family member in a care home but it's a huge relief to be able to trust

that the care given is of a consistently high quality.
We really couldn't ask for better.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are delighted to have been able to support you with your mum's transition into care and glad it has been a good experience.

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Review of
Newstead House Nursing and Residential Home
from Carly S (Granddaughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

When visiting my nan the carers are always helpful and accommodating. My nan feels extremely happy there. The facilities are clean and tidy with plenty of things to do throughout the day if she wants to.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We really appreciate the positive feedback and we are so glad you nan is happy at Newstead.

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Care Homes Owned by Heritage Manor Ltd

Heritage Manor Ltd Locations (7)

Heritage Manor Ltd Reviews (479)

The Lawns

The Lawns

Summerdyne Nursing Home

The Lawns

The Lawns

Newstead House Nursing and Residential Home

Astley Hall Care Home

West Eaton Nursing and Residential home

Abberton Manor Nursing Home

The Lawns

The Lawns

The Lawns

Astley Hall Care Home

Astley Hall Care Home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

Awards / Recognitions (3)

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