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Care Home Owned by Heritage Manor Ltd in Essex

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Heritage Manor Ltd in Essex

Only the locations & reviews in Essex for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 479 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Essex (1)

 

1 Care Home owned by Heritage Manor Ltd in Essex

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Abberton Manor Nursing Home

Layer Road, Abberton, Colchester CO5 7NL 

9.9 56 reviews
"My sister was at Abberton Manor from October 2033 to December 2024. During that time the care and consideration given to her was excellent.…"   Read all 56 reviews
Location Type Care Home

Abberton Manor is an established, well-respected nursing home, located in a listed Queen Anne Manor house, set in acres of formal lawns and woodland, enjoying unspoiled views over the Roman River Valley. The home, which is gold standard End of Life commended,… Read more about Abberton Manor Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 26 Rooms from £1,400 / week

Heritage Manor Ltd Reviews in Essex (56)

9.8
Heritage Manor Ltd has a Group Review Score of 9.8 (9.840) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

Abberton Manor Nursing Home

from Alan B (Brother of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was at Abberton Manor from October 2033 to December 2024. During that time the care and consideration given to her was excellent. The nurses and carers went above and beyond to make her feel welcome and comfortable. I would like to thank all of the staff at the home for their kindness to her
and to me.

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Review of

Abberton Manor Nursing Home

from Paula H (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started at Abberton Manor in March 24.
Mum was not well at all at the start of her stay but 3 months on Mum is doing amazing.
All the team are amazing.
A special mention for one member of staff in particular on the entertainment team who my mum loves.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Hi, thank you very much for taking the time to leave a review, it is an honour to be able to care for Mum and we all enjoy seeing you and your family during your visits.


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Review of

Abberton Manor Nursing Home

from Graham B (Son of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First-class care! All the staff do their absolute best for Mum and treat her with great respect and kindness.
Thank you to everyone at Abberton.

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Review of

Abberton Manor Nursing Home

from Martin M (Husband of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome. Staff are friendly, always available to answer any questions.
Not only do they provide outstanding care for my wife they are also very comforting to myself. I would highly recommend this home and I am forever grateful for all that they do.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Hi,
Thank you very much for taking the time to complete a review. I will pass your compliments to the team. It is a pleasure to care for your wife and we look forward to your visits.


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Review of

Abberton Manor Nursing Home

from Pamela B (Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved here at the end of October 2023 after 28 years in a certain area. My brother lives close by and I asked him and his wife to find me a nursing/care home in their area. After some time and many visits to other places, they decided Abberton Manor fulfilled my exacting requirements, not too many
residents, great architecture, rooms with high ceilings and in spring/summer a garden to sit in. It has been an eye-opening experience for me, the staff day and night (nursing, catering) in fact everyone from top to toe has been very caring and attentive at all times. I cannot answer value for money as I have no input for this, my brother deals with all financial matters.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you Pamela for your kind words, we are glad you are enjoying your new home.


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Review of

Abberton Manor Nursing Home

from Leslie F (Brother of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family would like to say a big thank you to all the staff at the Abberton Manor Nursing Home for the truly great care that they gave my brother during his time there before he passed away. We were so very happy with the way we were welcomed when we visited my brother.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you for taking the time to write this review and for your kind words. It was a pleasure to be able to care for your brother and meet you and your family.
Kind regards.


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Review of

Abberton Manor Nursing Home

from Jemma M (Daughter-in-law of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my dad spending his last days in a care home but as soon as we got to Abberton Manor Nursing Home, the staff where lovely. The respect and the care he received were beautiful. Couldn't ask for a better place for him to spend his last days and can’t thank the staff enough.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you very much for taking the time to write a review and for your kind words, I will ensure to pass this on to the team. I would like to say that it was a privilege to be able to care for your dad.
Thank you again.


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Review of

Abberton Manor Nursing Home

from D D (Son of Resident) published on 23 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abberton Manor Nursing Home is like a home from home where you very quickly sink into the ambience which is like a "warm blanket on a cold day". The bedrooms with bathrooms are so comfortable but the best feature of Abberton Manor, without a doubt, is the staff who I would describe as friendly and caring.
Care homes, by their nature, are expensive but Abberton Manor stands "head and shoulders" above the norm. Very well done!

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Review of

Abberton Manor Nursing Home

from Jean D (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect my mother has received since arriving at Abberton Manor Nursing Home in June 2023 has been excellent. It is a great relief that her personal care and safety are professionally administered and her psychological welfare is addressed and communicated with me.

Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Many thanks for your review, we are honoured to care for your mother and are very grateful for your review. Regards.


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Review of

Abberton Manor Nursing Home

from N S (Friend of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abberton Manor Nursing Home is a beautiful care home. The garden areas and bedroom views are breathtaking. We are always greeted with happy staff and made to feel very welcome. I cannot praise and recommend this home enough.

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Review of

Abberton Manor Nursing Home

from J H (Sister of Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I will always be grateful to every member of staff at Abberton Manor for looking after my brother during the last few weeks of his life with such care and compassion but also with plenty of lightheartedness and humour, which he really enjoyed.
I am also grateful to the staff for their kindness in looking
after me too and for all the cups of tea and coffee and the many much-needed hugs.
Walking into Abberton Manor felt like walking into a lovely big family home. It was obviously an amazing place in its heyday, and now the grandeur is a little faded, but somehow that just adds to its warm and comforting feel.
Abberton Manor is a lovely place full of lovely, caring people.

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Review of

Abberton Manor Nursing Home

from Michael M (Son of Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 12 days in Abberton Manor. During this time, her care was excellent. All the staff, especially the nurses and carers, were warm, kind and caring. The family were extremely grateful that the staff ensured she was comfortable and pain-free throughout her short stay. Many thanks.

Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you so much for taking the time to write this review, which I appreciate is a very painful time for you and all of your family. I am pleased to know that your mum was settled and comfortable whilst she was with us. We felt privileged to have been able to support your mum on her next journey. I will pass your kind comments to the team, who will also join me in sending our condolences to you and your family and wish you well in the future.


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Review of

Abberton Manor Nursing Home

from L W (Grandson of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was admitted here from hospital and to be honest any care setting would not have been a preferred option. However she looks well looked after when I visit her, she is looking far healthier than when she was living at home so obviously needed that level of support in hindsight. Staff have
been very welcoming, friendly and helpful both in the flesh and over the phone. It's a lovely environment to visit and is clean tidy and homely also allowing dogs to visit, which is great for both myself and my grandmother. I do feel she is safe and in a good environment where she is thought of very fondly. Thank you.

Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you very much for your kind comments, your nan is lovely and we have taken her to our hearts. We are very happy to hear that you are pleased she has settled so well. We look forward to looking after her during her time with us at Abberton Manor. I will pass your kind comments to the team who I am sure will be delighted with the feedback.


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Review of

Abberton Manor Nursing Home

from Gill M (Daughter of Resident) published on 9 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious fall at home last August, it was soon apparent that my mum was in need of 24-hour nursing care. I had no hesitation in approaching Abberton Manor as they had previously nursed my dad so well during the last weeks of his life in 2020. I was so relieved to find that they had space
for mum, and she was soon settled in a lovely room in which she could begin her recovery. All of the staff were devoted to mum's care and well-being and treated her with such kindness, patience and compassion during those first weeks when she was in so much pain. The staff at Abberton nursed mum back to health and gently encouraged her to get up and dressed every day so she was able to eat her meals in the lovely dining room, and enjoy the comings and goings and activities in the homely lounge. I was so pleased to see mum regaining her weight and strength. Mum now regards Abberton as her home and I am very happy that she is now there permanently where she continues to thrive.

Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you so much for taking the time to complete a review, myself and the team greatly appreciate your feedback, we are very pleased to hear that both you and your mum are happy that she is at Abberton Manor and we hope she continues to live her life as she pleases in her latter years. I will pass your lovely comments on to the team, once again thank you for your kind remarks.


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Review of

Abberton Manor Nursing Home

from Roger A (Son of Resident) published on 5 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is staying and being looked after at Abberton Manor. When she arrived she was in a sorry state. The nurses there have brought her back to good health. What strikes me so clearly about this place, is that the staff genuinely care for my Mother. She is very happy there and I feel one cannot
ask for more than that.

Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you for taking the time to send a review, we greatly appreciate your feedback, Abberton Manor and the team strive to create an environment of warmth and care, our philosophy of care for the home and our extended family is to enable all our residents to live their lives, how they used and how they wish to continue to do so. I will pass your comments on to the team who I know will appreciate the feedback. Wishing you and your family a happy and healthy new year.


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Review of

Abberton Manor Nursing Home

from J M G (Niece of Resident) published on 14 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely old house and wonderful grounds, however, only if you can appreciate them. If the resident is bed bound, totally irrelevant. This home is not for dementia patients and my aunt should never have been admitted there. The staff are not qualified in the needs of dementia.
Communication is also not
great. Many emails were sent without any reply. Phone calls were made, without answering and the amount of times I rang the doorbell and no answer for ages. Not great when it's cold, windy, rainy and you have a 90yr old visiting and waiting outside on the doorstep.
I also found that many items of clothing and personal belongings went missing. Majority of staff were pleasant, however, the odd one or two were rude to visitors.

Reply from Sarah Hannah, HR at Abberton Manor Nursing Home

Thank you for your review, we are sorry you feel this way and we endeavour to cater for many needs. However, we believe in the right setting for the right person and we hope your relative is settled in their new home and it's more suitable for her current requirements. As a company, we value open communication and feedback. Many thanks, Heritage Manor.


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Review of

Abberton Manor Nursing Home

from D B (Resident) assisted by family/friend published on 17 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind, busy and helpful. The food was excellent and never went hungry. The house was lovely and had nice gardens. A shower in my room would have been nice but appreciate it is an 'old' house. Would like to have gone out for a visit somewhere.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you for your kind comments. It was a delight to have you stay with us, and your musical skills made us all smile as it sounded throughout the home, I am happy to hear that you enjoyed your stay with us and look forward to seeing you again.


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Review of

Abberton Manor Nursing Home

from Wendy S (Daughter of Resident) published on 5 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was well looked after during her stay at Abberton. The staff were extremely caring and helpful; nothing was too much trouble. Mother always looked so comfortable. I particularly like the way they spoke to Mum to engage her in what was happening. Thank you to all the staff at Abberton.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you for your kind comments, I will ensure these are passed on to the rest of the team.


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Review of

Abberton Manor Nursing Home

from Hilde I S (Daughter of Resident) published on 5 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Abberton Manor, her first Care Home, from Hospital in March. The Manor has a very warm and welcoming atmosphere.
The food was very appetising and always made you feel hungry. Her room was of a very good size and pleasant with very pleasant views onto the gardens. Very relaxing.
The
staff are very friendly and caring. Thank you. Due to a developing illness my mother moved on from Abberton. She stills remembers some of her days there, which is nice to hear. I even shed some tears when my mother left. I do recommend Abberton Manor.

Reply from Jo Letch, Administrator at Abberton Manor Nursing Home

Thank you very much for your kind comments, I will ensure to pass them on to the team.
I do hope your Mum has settled into her new environment, we are just at the end of a phone if you need anything.


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Review of

Abberton Manor Nursing Home

from Ann C (Daughter of Resident) published on 27 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are caring, professional, and extremely supportive. My mother has the best possible care with staff going above and beyond to ensure the safety and happiness of their residents. The food is excellent with a varied menu, and the rooms are bright and comfortable, I couldn’t be more grateful
for the staff who genuinely seem to care not only about their residents but the families too, thank you.

Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home

Thank you so much for your kind review, we always strive to accommodate the needs of our residents ensuring they live their life to the fullest, I will pass on your kind words to the rest of the team.


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Awards / Recognitions (3)

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