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Care Homes Owned by Heritage Manor Ltd in Herefordshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Heritage Manor Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 479 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Herefordshire (2)

 

2 Care Homes owned by Heritage Manor Ltd in Herefordshire

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Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT 

10 86 reviews
"My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of…"   Read all 86 reviews
Location Type Care Home

The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024). Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a… Read more about Newstead House Nursing and Residential Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 46 Rooms from £1,000 / week
West Eaton Nursing and Residential home

Worcester Road, Leominster HR6 0QJ 

9.9 58 reviews
"My Mother has been a resident at West Eaton for several years now and from my observations I must say that the care she has received has…"   Read all 58 reviews
Location Type Care Home

Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside. The modern purpose built house provides accommodation for 33 residents… Read more about West Eaton Nursing and Residential home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 33 Rooms from £1,400 / week

Heritage Manor Ltd Reviews in Herefordshire (144)

9.8
Heritage Manor Ltd has a Group Review Score of 9.8 (9.840) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

Newstead House Nursing and Residential Home

from Karen B (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of Newstead is very passionate and dedicated to provide the correct environment and care that each resident requires she speaks very highly of the team of staff that
they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We are so pleased that your Grandmother is happy living with us at Newstead House.


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Review of

West Eaton Nursing and Residential home

from Andrew K (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at West Eaton for several years now and from my observations I must say that the care she has received has been of an exceptionally high standard. There is a community and homely feel to West Eaton and all the Care, Nursing, Catering and Admin staff work together to provide
a very personal service and program to the residents. The building and setting are also well suited to the residents' needs and are well maintained. Although my mother is really very frail now there is a good balance between stimulation and engagement and private time and rest. This balance is actively reviewed by the staff from time to time and communication with the family has been great.
Visits, crafts and music etc are clearly very actively planned by the staff so that options are available and suited to the needs of individual residents. In my mother's case this, I believe, has played a significant role in her comfort and contentment as her dementia has progressed.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your heartfelt 5-star review. We're truly honored to care for your mother and are delighted to hear that you're pleased with the care she's received. Our team is dedicated to creating a warm and supportive environment where residents feel valued and loved, and it means so much to know that our efforts have made a difference.


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Review of

West Eaton Nursing and Residential home

from John P (Respite Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class respite care for 3 weeks.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your kind words John, it was an absolute honour to meet you and have you stay with us.


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Review of

West Eaton Nursing and Residential home

from Ian C (Regular Volunteer) published on 25 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a befriender, I visited every fortnight one of the care home residents. West Eaton has a lovely setting overlooking horses in a paddock at the back, and rolling hills at the front. The Home is immaculately clean, light, and airy, and the staff is friendly, professional, and attentive with a good
sense of humour. There are always interesting events taking place - for example, a harpist came to play one afternoon last week and which was very well received. A few weeks ago chef made some cheese scones which I tasted and were delicious!

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Many thanks for your review of West Eaton. We are incredibly fortunate to be situated in such a beautiful setting and as a team we are very grateful for your kind words about the all round excellent quality of care we deliver at West Eaton.


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Review of

West Eaton Nursing and Residential home

from L H (Wife of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think West Eaton is a well-managed home where residents feel safe and contented. It feels that the staff are happy and there is a friendly caring to all. Both carers and activity staff help all the residents to become involved with the many activities which are imaginative and on offer every day.
West Eaton feels like a happy, busy, place but not too noisy. All the staff have time for everyone including visitors. The care of my husband who stays in bed is excellent both physically and emotionally. Many of the staff have known him for all the last year he has been there.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your lovely comments about West Eaton and the brilliant team who work here. We all really appreciate your feedback and it gives us a wonderful boost to know our commitment to delivering outstanding care is recognised and valued.


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Review of

West Eaton Nursing and Residential home

from Jennie W (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Weat Eaton for 3.5 years. The home and her room are always spotless as is she. Can't speak highly enough of the care and staff. There is always plenty going on and arranged events, although often she does not engage. Walking into West Eaton is more like entering a hotel rather
than a care home. Communication from the home is always very good.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

We're incredibly grateful for your kind words Jennie. It's our mission to create a safe, supportive, and compassionate environment for every resident, and it means so much to hear that we made a positive impact. Thank you for sharing your experience - your appreciation encourages our team to continue delivering care that feels like home.


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Review of

West Eaton Nursing and Residential home

from Barbara B (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The care provided to my mother is excellent.
Mum is much more engaged due to the great care and activities provided.
Everyone at West Eaton is warm and friendly.
It can be really hard to have a family member in a care home but it's a huge relief to be able to trust
that the care given is of a consistently high quality.
We really couldn't ask for better.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are delighted to have been able to support you with your mum's transition into care and glad it has been a good experience.


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Review of

Newstead House Nursing and Residential Home

from Carly S (Granddaughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nan the carers are always helpful and accommodating. My nan feels extremely happy there. The facilities are clean and tidy with plenty of things to do throughout the day if she wants to.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We really appreciate the positive feedback and we are so glad you nan is happy at Newstead.


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Review of

Newstead House Nursing and Residential Home

from Gordon S (Son-in-law of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and caring. The property is always clean to a good standard and my mother-in-law feels like she is at home. Considering her condition that can only be described as a good thing.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We appreciate your kind comments and we are so pleased that your mother-in-law feels at home at Newstead.


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Review of

Newstead House Nursing and Residential Home

from Tracey S (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Newstead House Nursing and Residential Home at the end of July due to having a stroke, I can not praise the management, staff and nurses enough for the new lease of life it has given my mother.
From the moment you walk into the home, you are greeted with a smile and a chat.
I have
to mention the manager when we first visited Newstead looking for the ideal home to move my mother to, she was just amazing, so patient and very knowledgeable, her wonderful personality made me know my mother would be in safe hands and receive the care and attention she would need.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. We are delighted that you are happy with the care your mum receives at Newstead. It is a pleasure and privilege to care for her and to welcome you all to the Newstead family.


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Review of

Newstead House Nursing and Residential Home

from Vivien M (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how Mum has been treated by all care staff, nurses and manager. Always on hand to have a chat with on how mum is doing.
The home is lovely, clean, warm and very friendly. Plenty of daily activities from bingo to skittles. So glad Mum has settled into her new home.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We are delighted that your Mum is happy at Newstead. We are so glad she is part of the Newstead family.


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Review of

Newstead House Nursing and Residential Home

from M S (Granddaughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention for my nan is second to none, absolutely no worries or sleepless nights knowing she is being taken care of at Newstead. All of the staff are so helpful and friendly. Nothing is too much to ask for. Thanks so much, everyone.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We really appreciate the feedback and we are delighted that you are happy with the care your Nan is receiving.


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Review of

West Eaton Nursing and Residential home

from R B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding end-of-life care for my mother. West Eaton even made sure that someone was with her when she died. (This was in the early hours of the morning and I could not have made it to Mum's bedside in time.) Knowing that Mum was not alone when she died gave me great comfort.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Our team is dedicated to providing compassionate and outstanding care and knowing that we were able to make a difference for your family means the world to us. Thank you for allowing us to be part of your mother's journey, your appreciation inspires us to continue our commitment to every family we serve.


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Review of

West Eaton Nursing and Residential home

from A M (Daughter-in-law of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew that it would be a huge change for our loved one when she moved from her own home into full-time care at West Eaton. But from the first moment, when we were met with a warm welcome at the door and the West Eaton team swung into action, the transition went smoothly and happily. Over the past
few months, our loved one has settled in well as she has got to know the West Eaton team and they have got to know her. The family has been kept well informed about medical, social and emotional progress, any issues have been speedily shared, and we have always been warmly welcomed during the flexible visiting hours. The activities, for those who wish to participate, are many and varied and frequent personal touches are much appreciated by residents. The whole, wonderful West Eaton team work so hard to ensure that the West Eaton experience is a personal and comfortable one for residents. We are very grateful to have found such a caring home for our loved one.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

On behalf of the entire team, I want to extend our heartfelt thanks for your wonderful review, your kind words about our care and services mean the world to us. It brings us immense joy to know that we have been able to provide a comfortable and nurturing environment for your loved one and your family. Your positive feedback serves as a great encouragement to us all as well as help other families make informed decisions about their loved one's care. Thank you.


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Review of

Newstead House Nursing and Residential Home

from Debbie W (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much consideration and research, my mother went to live at Newstead House in September 2021 aged 96 with increasing mobility issues and a diagnosis of progressive vascular dementia. From the moment she arrived, we were welcomed with open arms and made to feel that nothing was too much trouble
by any of the staff, from the management, senior nurses, care staff, and domestic and catering staff. I immediately felt my mother was safe and would be well cared for, which indeed she was. There is always a full and varied daily activities programme, in-house home-cooked food with plenty of choice. Each resident is a loved and valued member of the 'Newstead family' and there is always an air of calm, friendship and kindness the moment you step inside the door. No resident could ever feel bored, hungry, lonely or worried. I would have absolutely no reservations about recommending Newstead to anyone, it is an amazing care home, a rare find at a time of anguish and worry. Thank you for everything.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you Debbie for your lovely review. Your mum was a very special lady who was loved by the whole team. It was a real pleasure to look after her and to get to know her family. She was such a character and we will always remember her for her smiles and gentle ways.


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Review of

Newstead House Nursing and Residential Home

from R E (Niece of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Newstead since January 2024. I visit very regularly and see how kind and caring the staff are and also how happy their residents are as well.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It is good to know you are happy with your aunt's care with us.


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Review of

Newstead House Nursing and Residential Home

from Wendy F (Respite Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that it was Newstead House that picked me up and put me back on my feet. Thank you to all the team for all your help and kindness.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It was a real pleasure to welcome you to Newstead and to see you well enough to go home.


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Review of

West Eaton Nursing and Residential home

from K W (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of West Eaton Nursing and Residential Home. They were able to help my lovely mum with a month of respite care at a tricky time. Every members of staff which we had contact with was professional in every way but also had a warmth, treating people individually and with care.
So much work goes on behind the scenes to make sure everything runs smoothly, but as a visitor to see a resident you would never know. The atmosphere was always lovely, everybody had time for you and questions were always answered. I would not hesitate to ask West Eaton if my mum could stay with them again if we found ourselves in the same situation again.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for taking time to post such a lovely review of West Eaton. It is a delight to read such affirming words and it is reassuring to read about your experience and your satisfaction with the care your mum received here. Your kind words provide the team with great reassurance they're delivering excellent care and it is wonderful to know we continue meeting and hopefully exceeding expectations.


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Review of

West Eaton Nursing and Residential home

from J H (Friend of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend I am so pleased to see him being so well looked after. There is always an air of calmness and staff readily smile and are ready to help. I have seen the staff calmly and patiently feeding my friend with cheerful gentle encouragement. I am particularly impressed by the staff
and clear explanation stage by stage when helping with changes of clothing etc. Dignity at all times.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your lovely review of West Eaton. The whole team works hard to ensure everyone living here is able to live their best lives and it is great confirmation of our continued efforts when we receive this feedback.


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Review of

West Eaton Nursing and Residential home

from R S (Niece of Resident) published on 27 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience here for my auntie has been excellent care from all the staff who are always trying to get her involved with activities. Trying different foods and diets. The staff even went up to the local town to get her different foods.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for the review and for choosing West Eaton to care for your aunt.


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Awards / Recognitions (3)

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