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Extra Care Housing Owned by Heritage Manor Ltd in Suffolk

9.8 Group Review Score (the average from all locations with a review score)
  • Extra Care Housing Owned by Heritage Manor Ltd in Suffolk

Only the locations & reviews in Suffolk for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 479 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Suffolk (1)

 

1 Extra Care Housing owned by Heritage Manor Ltd in Suffolk

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Nowton Court Village

Nowton Road, Bury St Edmunds IP29 5LU 

8.0 45 reviews
"I spent a week at Nowton convalescing after a hip replacement. The team was excellent in helping me adjust to life after hospital and went…"   Read all 45 reviews
Location Type Extra Care Housing

Nestled within beautiful gardens and bordering 200 acres of parkland, a warm welcome awaits. Whether in search of a permanent residence or a short-term home from home, Nowton Court is a place where you can live your own life - with the team's support.… Read more about Nowton Court Village

Heritage Manor Ltd Reviews in Suffolk (45)

9.8
Heritage Manor Ltd has a Group Review Score of 9.8 (9.840) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

Nowton Court Village

from Peter A (Respite Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Nowton convalescing after a hip replacement. The team was excellent in helping me adjust to life after hospital and went the extra mile to meet my needs to be comfortable. The manager was particularly helpful in sorting out specific needs and transportation. I found food, room, comfort,
and the other residents a relaxing experience that allowed me to concentrate on rehab.
I would have no hesitation in recommending Nowton Court for either long - or short-term stays, as I am sure you will get excellent service and be looked after, in a world where that is in short supply.

Reply from Sam Dacey, House Manager at Nowton Court Village

It was an absolute pleasure having you on board. We look forward to seeing you both for Christmas lunch!


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Review of

Nowton Court Village

from S E (Respite Resident) published on 9 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable two weeks were spent at Nowton Court Village. Very good company, comfortable conditions in all rooms. The idea of the stay was to give me an experience of communal living now I am 88 years old. Will most definitely be back.

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Review of

Nowton Court Village

from Shirley M (Daughter of Resident) published on 8 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving respite care at Nowton Court now for five weeks and I cannot fault any aspect of the care she has received. The rooms are lovely, as is the building, and the setting, on the edge of a local park, could not be better. The staff are so helpful and attentive and clearly very
well supported by the manager, who has many years experience in the job. The care and attention my mother has received have been very much focussed on her particular needs and has enabled her to make good progress with her return to mobility (which was very poor when she arrived there), has ensured that she is eating well again (the food is wonderful!) and she is joining in with activities and socialising, which is lovely to see. I feel it important to stress that the support and assistance have also been very forthcoming to me as I have had many questions, which have always been patiently and very helpfully dealt with. An excellent place.

Reply from Rosemary Lawson, Manager at Nowton Court Village

Thank you for your kind words. It is an absolute pleasure supporting your mother and seeing how far she has improved, since her arrival.


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Review of

Nowton Court Village

from Margaret R (Respite Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Newton Court for respite, following surgery. The kindness, care and consideration has been exemplary from all staff at every level. Nothing is too much trouble or treated as insignificant. The food is of good quality, varied and so tasty. I have looked forward to every mealtime and never been
disappointed. The country house feeling of the lovely building is retained and is relaxing and conducive to recovery, with activities to take advantage of or not. A wonderful place to be.

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Review of

Nowton Court Village

from A C (Respite Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Nowton Court Village for respite care has been a wonderful experience. The kindness and care from all members of staff have been exemplary. Your manager, most especially, even went beyond the call of duty by collecting me from the hospital on her weekend leave. The food is on par with any
first-class restaurant and the accommodation is superb.

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Review of

Nowton Court Village

from Samantha B (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only positive things to say about our experience - all the staff, and particularly the manager, were warm, professional, understanding, tactful and kind. My mother was treated with respect and good humour. It was reassuring to be in the hands of those who have seen it all and who care about each resident
as an individual.

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Review of

Nowton Court Village

from C W (Son of Resident) published on 18 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was excellent, could not have asked for more. Could have done with tea/coffee for visitors.

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Review of

Nowton Court Village

from A L (Daughter of Resident) published on 9 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nowton Court Village is a friendly, caring home with beautiful surroundings. The caregivers make their residents feel special and welcome.

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Review of

Nowton Court Village

from F L (Daughter of Resident) published on 4 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service very friendly staff and efficient. Nice to meet the full-time residents. Just feels like home. The chef came to my mother and me as I can only eat certain foods.

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Review of

Nowton Court Village

from Donald H (Respite Resident) published on 16 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am nearly at the end of my third stay at Nowton Court since early 2019. Following a fall in which I sustained pulled muscles etc, in a thigh which I fractured last year, as well as a fractured wrist, I needed a period of recuperation. Once again I enjoyed a most beneficial stay, with the opportunity
to have a complete rest being of great benefit to my legs recovery. Despite the extra restrictions imposed by the Covid pandemic (staff face masks, no visitors etc.) the staff were most caring and solicitous - the accommodation very comfortable, the meals varied and plentiful and the overall standards have been maintained at a very high level. I can wholeheartedly recommend Nowton Court to anyone who asks me.

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Review of

Nowton Court Village

from Mary U (Daughter of Resident) published on 22 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nowton Court is an impressive and welcoming facility, in beautiful grounds. It can feel like a hotel, with many beautiful public rooms, especially the bright and airy dining room.
Staff are all very good, from the catering to housekeeping, to the concierges, all offer great care and support. The manager
obviously cares genuinely about residents and was always responsive when contacted.
My mother left after 10 months only because she needed more personal care and we found a place where she could have her own small garden.

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Review of

Nowton Court Village

from B F (Son of Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mum so well. You were all kind, caring and thoughtful and it was good to know mum was in safe hands.

Reply from Rosemary Lawson, Manager at Nowton Court Village

Thank you so much for your lovely review. It was an absolute pleasure to look after your mum and we wish her the best.


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Review of

Nowton Court Village

from Olive L (Respite Resident) published on 26 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant. All my needs were catered for i.e. toilet raiser, commode, an electric chair to raise me up. Staff were friendly and very helpful. I do not have a good appetite so asked for a lighter lunch and a salad supper which was duly produced. On Sunday the 10th, an afternoon tea was arranged to
celebrate VE day. As I was in isolation I was unable to attend. I was brought up some cakes and prosecco which cheered me up.

Reply from Rosemary Lawson, Manager at Nowton Court Village

Thank you for your kind review. It was a pleasure to look after you during this difficult time and am pleased you are back home safe and well.


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Review of

Nowton Court Village

from Marian D (Daughter of Resident) published on 24 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with dignity, care and compassion and I was extremely pleased with how quickly small concerns I had were dealt with. This was a great relief to me as I live 3 hours away from Nowton Court.
The staff at all levels were so caring. We would not hesitate to place Mum at Nowton Court
again for respite care.

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Review of

Nowton Court Village

from Marilyn (Daughter of Resident) published on 25 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and catering team went above and beyond to ensure Mum's wake was fitting for her. They treated me with compassion and ensured everything from the first planning meeting up to, and including, the day was stress-free. I cannot thank them enough and Mum would've loved the chocolate cupcakes!
This just confirms the wonderful, compassionate support that has always been given to my late Mum and myself.

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Review of

Nowton Court Village

from Sarah N (Respite Resident) published on 20 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my brief stay at Nowton Court, following major foot surgery at BMI. My big room was a pleasure to be in, particularly the view over the beautiful garden. After the hospital bed, yours was a great joy. It was utterly peaceful, only interrupted by the arrival of nice meals. No one bothered
me but I know help was there if I needed it. I am sure my stay has really helped my good recovery. The only negative was the carpet needed cleaning or replacing and also maybe a bigger TV for such a big space.

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Review of

Nowton Court Village

from E F (Respite Resident) published on 26 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable accommodation with very nice furniture and fittings. Food nicely varied on a daily basis but sometimes portions are too large.
All staff are extremely kind and very helpful. It makes you very willing to return if you have to sometime in the future.
I wish them all the best and look
forward to seeing them all again.

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Review of

Nowton Court Village

from Raymond S (Resident) published on 22 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home.
Quality of meals and service in the dining room is excellent.
Staff are very helpful.
Would like a gym. Cycle machine, treadmill, cross trainer.
'Use it or lose it' type activities on wet and bad weather days.

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Review of

Nowton Court Village

from J C (Wife of Resident) published on 27 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very comfortable during his two week stay and I felt very secure in the knowledge that he was in good hands. All the staff were really lovely.

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Review of

Nowton Court Village

from David B (Resident) published on 8 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Splendid meals.

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Awards / Recognitions (3)

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