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Care Homes Owned by Heritage Manor Ltd in Worcestershire

9.8 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Worcestershire for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 480 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Worcestershire (3)

 

3 Care Homes owned by Heritage Manor Ltd in Worcestershire

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Summerdyne Nursing Home

Cleobury Road, Wyre Hill, Bewdley DY12 2QQ 

9.9 54 reviews
"My mother was a resident at Summerdyne Nursing Home for 18 months. She had Alzheimer's and following a fall at home which cause a fracture…"   Read all 54 reviews
Location Type Care Home

Summerdyne is a converted regency house for 29 residents just outside Bewdley town centre. As a smaller home, the team prides themselves on a homely, friendly and attentive environment. This can be seen in their whole set-up, from the food they provide… Read more about Summerdyne Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 29 Rooms from £1,200 / week
The Lawns

Main Road, Kempsey, Worcester WR5 3NF 

9.8 117 reviews
"My mom came into The Lawns in November 2024 due to failing sight. The home and staff have bent over backwards to accommodate Mom's issues…"   Read all 117 reviews
Location Type Care Home

The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in… Read more about The Lawns

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 63 Rooms from £1,200 / week
Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW 

9.6 63 reviews
"My wife has been a resident at Astley Hall for nearly five years and in all that time I've witnessed compassion dignity and dedication from…"   Read all 63 reviews
Location Type Care Home

Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of the lounge and dining areas was in 2024. Set in… Read more about Astley Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 48 Rooms from £850 / week

Heritage Manor Ltd Reviews in Worcestershire (234)

9.8
Heritage Manor Ltd has a Group Review Score of 9.8 (9.841) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

The Lawns

from Victoria S (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came into The Lawns in November 2024 due to failing sight. The home and staff have bent over backwards to accommodate Mom's issues as she also has a complication called Charles Bonnett Syndrome. After 3 room moves we got a room that is perfect for Mom. All the staff, including housekeepers and
catering have learnt about Mom's issues so they can support her better.
I couldn't ask for better for Mom.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review, I will pass your comments on to the team


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Review of

The Lawns

from S H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to have Mum transferred to The Lawns from the hospital, where she had been for 2 weeks in a tiny room. She was told there was nothing that could be done to cure her. And she was end of life.
From the moment Mum went to The Lawns, she looked so much more comfortable. Her room was
bright and cheerful, clean and tidy. Mum was treated wonderfully. All the staff showed so much care and attention to Mum, giving me and my siblings a relief knowing when we left Mum she was so well cared for. Mum was very aware of what was happening and what was going to happen. Mum was kept clean and fresh and every bit of dignity was given to her. Mum was treated with so much care and compassion, right to the end. Can't thank the manager and her wonderful staff enough, as they helped us through saying goodbye to our Mum a little easier.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely comprehensive review of the Lawns I will pass your comments onto the team who care for your mum, Melanie.


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Review of

Summerdyne Nursing Home

from Jill P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Summerdyne Nursing Home for 18 months. She had Alzheimer's and following a fall at home which cause a fracture she became unable to walk we could no longer care for her at home. Summerdyne was amazing from day one. The staff are great and really care. The activities are amazing
my mum was really happy. She passed away in her home with the amazing care till the end.

Reply from Paula Lees, Manager at Summerdyne Nursing Home

Thank you Jill for your kind words,it was a pleasure to care for your Mum she is deeply missed


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Review of

The Lawns

from Jane F (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old dad went into respite at The Lawns, 2 weeks ago after being fast tracked through due to another chest infection and being diagnosed as end of life. From day 1, The Lawns have provided the most incredible care and attention to dads needs. After being bed bound at home for 14 months, he
has been able to sit in a chair with the other residents, have a shower instead of bed bath, eat meals at the dining room table and have amazing social interaction from the team of staff and residents. His room is like a hotel room. Beautifully furnished for his personal belongings, TV on the wall and everything he could possibly need. The lawns is professionally and carefully run and the team led by Mel are incredible. I havn't seen dad so happy and content for a long time and its all due to his care received by this amazing Nursing Home. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review. I will pass your comments to the team.


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Review of

The Lawns

from Enid S (Wife of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relieved and very grateful that my husband is cared for in The Lawns. He is well looked after by both nurses, carers and all the staff. We both appreciate the effort that goes into all the events to give the residents entertainment.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review, I will ensure to pass your positive comments onto the team.


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Review of

Astley Hall Care Home

from Stephen G (Husband of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Astley Hall for nearly five years and in all that time I've witnessed compassion dignity and dedication from all the staff. I visit my wife three or 4 times a week there is always a drink on her table the staff regularly pop into her room to check on her well-being. There
are activities in the lounge if my wife doesn't want to participate a member of staff comes to her room for a chat and a singalong or a pampering session.
There is a lovely atmosphere the staff are always willing to answer any questions. The food is very good and the staff are always cleaning. I wouldn't hesitate to recommend Astley Hall to anyone whose loved one needs the care that my wife receives. I can't thank you enough.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your lovely words, they are very much appreciated and will be shared with the whole team. It is our pleasure looking after your wife and we continue to ensure we provide the highest quality care whilst enabling our residents to live their best lives. You are also one of our family and you too put a smile on our faces.


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Review of

The Lawns

from C Q (Friend of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently had a bereavement with the friend that I visited on a regular basis. The Lawns communicated that my friend had sadly deteriorated. On visiting she was very comfortable, pain-free and treated with the greatest dignity. I too was cared for by staff - asked if I wished for drinks or anything else.
Cannot fault the staff for all their kindness and support.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review we were all very fond of your relative and pleased you were happy with the care we provided.


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Review of

The Lawns

from E G (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered The Lawns for "end of life care". The quality of the care he received from all of the staff on the nursing floor was amazing. My father was bedridden which limited what he was able to do. However, the home offered person-centered care and the staff spent time talking to him about his
passions. He was always treated with kindness and he experienced a dignified and respectful end to his long life.

Reply from Melanie Dawson, Manager at The Lawns

Your dad was an incredible man and I enjoyed our chats about Rugby and Cricket - thank you for your lovely review.


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Review of

The Lawns

from S S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support offered to my relative was kind, compassionate and caring. They were well aware of Mum's needs and wishes, and always ensured her voice was heard. Staff were excellent in anticipating needs and there was a very varied activity programme that was always very good humoured and creative.
Mum very much enjoyed her stay there.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for the lovely review, your mum was a really kind and lovely person who made every one of us laugh.


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Review of

Astley Hall Care Home

from Marty S (Brother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall Care home is brilliant. It is located in a pleasant country area surrounded by a lovely garden. I visited my sister earlier this month to bring Christmas presents and check on her well-being. I visit as often as I can, living some distance away in London. I sense that my sister is in the
best place possible, given her condition. What I do witness and see, also through being in constant contact with her husband who visits her regularly, is just how good the staff care is there! They appear kind, assertive and very professional. When they enter my sister's room she lights up at their presence. The food is very good and the atmosphere feels friendly. I would like to thank the staff for going that extra mile and making me feel that Astley Hall is the right place for my dear sister to be. Thank you so much!

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your kind words. It is our absolute pleasure to care for your sister. We will ensure your comments are shared with the whole team and look forward to your next visit.


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Review of

Astley Hall Care Home

from Christopher H (Friend of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote a review last year shortly after my friend arrived at Astley Hall. I was very impressed with all aspects of the home immediately and even more so since having visited more regularly over the past 12 months. The care and support given are superb. Gardens and hobbies are encouraged, new friendships
being made is a joy to see. Thank you for making a difference.

Reply from Sarah Price, Home Manager at Astley Hall Care Home

Thank you for your kind comments, we appreciate you taking the time to leave feedback. Our residents wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care and support provided by the team here at Astley Hall. All of our team are committed to providing the best possible lives and experience to all our residents. It is very rewarding to have their efforts recognised. We are delighted to know that the activities and interactions provided are enjoyed. Thank you once again.


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Review of

The Lawns

from Sue F (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly 2 years living in The Lawns my mum sadly passed away 11 days ago. The care and loving she received during her time there was second to none with attention to detail by each and every team. The emotions when your loved one passes are extreme and the process itself tough, The Lawns made this
as easy as possible. They treated Mum as a person and dealt with her in a dignified, respectful, caring and kindly manner and looked after my sister and I throughout what was a very difficult day allowing us time to be with Mum and helping wherever they could. The care home manager has kept in regular touch ever since helping us with arrangements, registering Mum's death on our behalf and answering every question we have had. Thank you so much all of you for everything you have done for Mum and for us over the past few years we really felt part of the Lawns family. This is a wonderful place to spend your final years.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for such a lovely review, your kind words will be appreciated by the whole team, we will miss your mum, a lady to the end and you are both a credit to her and I know you are very much loved.


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Review of

The Lawns

from Sandy E (Husband of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most grateful for the love, care and attention my wife received during her two-year stay. Nothing was ever too much trouble. The staff in particular show great kindness. It was notable that I was always greeted by name whenever I visited. This is a large enterprise but it is run like a family unit.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the review and your kind words you wife was much loved.


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Review of

The Lawns

from D S (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional caring and highly competent. They absolutely know what they are doing and are good at it. Well run and has a very team-driven atmosphere.
Always willing to answer questions. Very peaceful environment for those who need that, with a hive of activity for those who want and are able to get
involved in the many activities offered.
They have been extremely caring of my mother, treating her with kindness, respect, and dignity. I particularly like the computer-based reporting system that can be remotely accessed for updates on the resident.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for the lovely review you have provided, I will pass these comments to the team as I know they will appreciate your kind words.


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Review of

The Lawns

from S P (Cousin of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Cousin for whom I have POA has been a Resident at The Lawns for over four years. Throughout that time she has been cared for well and her health issues are handled with dexterity and proficiency. I live over 200 miles from Kempsey but have confidence that she is in safe hands.
When visiting we have
been met with courteous and friendly staff, who go about the building and duties in a professional and dedicated way.
My cousin considers The Lawns to be her home and I am happy that she is a resident there.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your lovely review - I will pass your comments to the team.


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Review of

The Lawns

from Jeff S (Next of Kin) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the care home for 17 months. Has received excellent care. Facilities and staff are first class. His room meets all his needs. Staff go out of their way to help and cannot be faulted. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your kind review - I will pass your comments onto the team.


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Review of

The Lawns

from P K (Son of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, lovely warm feel with great caring staff and nothing is 'too much trouble'. The manager is always available and very helpful and supportive of both my resident father and also my aged mother who still lives at home.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review. I will pass your comments onto the team.


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Review of

The Lawns

from Lesley C (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The effort put into the entertainment for the residents is outstanding. Over and above the necessary good and friendly care. I am impressed with the dedication of the team to keep the resident's minds alive and working.

Reply from Melanie Dawson, Manager at The Lawns

People often forget that activities take a huge effort - thank you for the review, and I will pass your comments on to the team.


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Review of

The Lawns

from D R (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns provides a safe, happy place for my mother to live in. The care from all members of staff is outstanding, no faults whatsoever. The management team works hard with their colleagues and is always around and available if you need them.
Whilst our loved ones don't want to be in a care home,
I am able to relax in the knowledge that I have chosen the right home for her to live in.
Meals are very good, medication is monitored and administered accurately, and activities are varied and seasonal. Families can be involved if they wish to do so.
The rooms are spacious, well-furnished and clean.
The online portal scheme is so helpful and any messages through this system are answered in a timely manner, with relevant action taken if necessary.
I wouldn't hesitate to recommend The Lawns.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your review; I will pass your kind words on to the team, who I know will appreciate your time to complete the review.


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Review of

The Lawns

from Linda B (Sister-in-law of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my sister-in-law who is on palliative care. When she was admitted to The Lawns, she wasn't eating at all and had lost a considerable amount of weight. Since being in the wonderful care of the nurses and carers at the home, she is eating and drinking well and now putting on weight,
which is fantastic. The care she receives is excellent, and I would have no hesitation in recommending this home for respite, residential or palliative care. Well done.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your review; I will pass your lovely comments on to the team.


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