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Care Home Owned by Redwood Health Care in Gloucestershire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Redwood Health Care in Gloucestershire

Only the locations & reviews in Gloucestershire for Redwood Health Care are showing below.

View the details of all 7 locations (with 160 reviews) owned by Redwood Health Care

Redwood Health Care Locations in Gloucestershire (1)

 

1 Care Home owned by Redwood Health Care in Gloucestershire

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The Knoll Care Home

335A Stroud Road, Tuffley, Gloucester GL4 0BD 

10 45 reviews
"My father has only been a resident for three weeks. He has settled in well to a well-organised and well-run care home. The staff are…"   Read all 45 reviews
Location Type Care Home

The Knoll Care Home is a stunning partially Grade II listed Georgian building located in the charming village of Tuffley in Gloucester with scenic views overlooking the Malvern Hills and easy access from the M5 motorway. The Knoll Care Home offers… Read more about The Knoll Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 34 Rooms from £900 / week

Redwood Health Care Reviews in Gloucestershire (45)

9.1
Redwood Health Care has a Group Review Score of 9.1 (9.120) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Redwood Health Care must have a Review Score.

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Review of

The Knoll Care Home

from Nicholas L (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for three weeks. He has settled in well to a well-organised and well-run care home. The staff are outstanding, caring and helpful. The food is great and the routine helps, the residents settle and enjoy the environment. The rooms are clean and comfortable, as are the
public rooms. The staff go the extra mile to make residents and families comfortable and at ease. Thank you for all you do. Excellent.

Reply from Sara Gardner, Home Manager at The Knoll Care Home

Thank you for such kind words. We aim to ensure all of our residents feel settled within the home. It is also important to the team to build good relations with all family members, and feedback is always greatly received. The team at The Knoll are a great team and like to ensure everyone is included and valued.


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Review of

The Knoll Care Home

from Sandra A (Wife of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and very helpful and very committed to all residents and visitors.

Reply from Sara Gardner, Home Manager at The Knoll Care Home

Thank you for the kind words. We at The Knoll thrive on ensuring our residents receive the best care, and we like to ensure all relatives are a part of the growth of the home.


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Review of

The Knoll Care Home

from S M (Granddaughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited The Knoll in Gloucester to see my grandad and the home had a party, a lady was one hundred years old and another couple had been married sixty years. The manager and staff did a fantastic job decorating and cooking the lovely food. My grandad was not well, so was asleep and did not get to
enjoy the party. The singer was good and sang lots of songs the residents liked.

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Review of

The Knoll Care Home

from Ann W (Daughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knoll Care Home is a wonderful place. My mum was there for two years before she passed away. I would recommend The Knoll Care Home 100%. All staff are lovely and care for the residents as their own family.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you Ann for your wonderful comments and feedback. You continue to be very supportive and give good feedback. Some of the family members whose loved ones used to live here, but still coming to see us and give good feedback, you are one of them.
Thank you again hope to see you soon.


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Review of

The Knoll Care Home

from E A (Granddaughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to leave a loved one to be cared for. Nothing was too much of a problem. Everyone from the managers to the handyman showed genuine care for my nanny. Beautiful grounds and well-equipped facilities.
If you are looking for somewhere that doesn’t just meet your loved one's physical needs
but gets to know them as an individual and does their utmost to cater for that - this should be your choice. Thank you to every member of the staff.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your exceptional words about us. That you and we really proud about us when family and friends make positive comments about us like you.
Thank you again for your kind words and feedback that always make us go extra miles.


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Review of

The Knoll Care Home

from E J (Grandson of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Knoll Care Home are superb. Extremely kind and patient. It's a difficult situation to be in but there is nowhere I would rather my grandfather be, the care is excellent.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind words and review about The Knoll and members of staff. When family give us positive feedback, which will help us to go the extra mile and if there any negative feedback will help us to develop ourselves in that area. That's why doing are doing great with your support.


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Review of

The Knoll Care Home

from Keri-Louise J (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit Dad at The Knoll Care Home the staff are kind and courteous, someone is always available to discuss concerns and these are dealt with promptly. Dad seems very content and has a good relationship with the staff.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind words. We believe when any service user comes to stay here short or long term, this is their home and we are supporting them with care and love. We work here like a family and make our service users feel at home which makes them comfortable. We are inspired to do hard work and be responsive because of your extremely good feedback/review.
Thank you again.


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Review of

The Knoll Care Home

from D C (Daughter of Resident) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are extremely patient and caring. Very friendly and supportive manager.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind feedback. We appreciate your time to give us feedback/review which helps us to take the necessary steps to develop the area, if there are any, and always makes us smile and inspire to do the extra mile if any good feedback.
Thank you again.


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Review of

The Knoll Care Home

from Amanda E (Daughter of Resident) published on 22 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place and very friendly staff. Mum is really well looked after.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

We are really appreciative for your kind review. Any positive review gives us the opportunity to go extra miles and negative reviews help us to correct what we need to do.
Thank you for your kind review.


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Review of

The Knoll Care Home

from David A (Son of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are providing excellent support to my mother. They keep me well-informed and updated regarding any issues. They give my mother excellent emotional and physical support. The manager and all staff know my mother and treat her with dignity and respect.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi David,
Thank you for your review. It is our pleasure to look after all individuals living at The Knoll Care Home, including your mum. We enjoy looking after individuals with love and care with respect and dignity as our own family members. Your mother is such a nice person and we love to support her whenever she needed.
Thank you again for the positive feedback which helps us to better our care and go the extra mile.


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Review of

The Knoll Care Home

from Joy W (Daughter of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident in The Knoll Care Home for 2 and a half years. She suffered with dementia and mobility issues. The manager and all the staff in that time gave Mum the most considerate care and looked after all her needs with compassion and dignity.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Joy,
Thank you for your kind words and review. Your mother was such a nice person. She always said I am looking very handsome and smart. She was a such character to make all staff smile. We miss her smiles and strong character.


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Review of

The Knoll Care Home

from Stephen C (Father of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and clean. Caring people, very good boss.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind review. Any positive review inspires us to go the extra mile, but also any negative review gives us the opportunity to make corrections where needed.
You always give us positive feedback in person whenever we saw each other.
Thank you again.


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Review of

The Knoll Care Home

from Nicholas T (Son of Resident) published on 14 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and honest staff. I believe they really do make friends with residents.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Nicolas, thank you for your kind review. You understand how we care and maintain our service users. We believe this is their home and we are here for supporting them, as well we talk to them like our own family.


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Review of

The Knoll Care Home

from I B (Daughter of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and informative staff. Very good support from the manager - very helpful with any questions.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind review of The Knoll. Hope we will continue support to our service users' needs continuously.


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Review of

The Knoll Care Home

from Emma D (Daughter of Resident) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming at all times. My dad is very well looked after and extremely happy here. The staff are all very caring and make me feel assured of my dad's safety around the clock. I'm very happy with the services of The Knoll and thank you for everything.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Emma, thank you for your wonderful comments and feedback. We believe this is our service users' home and we work for them. Our main responsibility is to make them happy, comfortable and safe. We treat all our service users like our family members, which makes them not much-missing family.


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Review of

The Knoll Care Home

from Rhys J (Son of Resident) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's very well looked after, he always looks well and seems very happy.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Rhys, thank you for your positive review/feedback which always inspires us and makes us feel we are doing something good for our service user and their family.


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Review of

The Knoll Care Home

from A Y (Son of Resident) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy about our mother's care at The Knoll Care Home. The staff are supportive, the manager is friendly and helpful.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind review. We will do our best to make our service users comfortable and safe. We are a small but friendly care home and our members of staff always go the extra mile to support our service users and their families.


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Review of

The Knoll Care Home

from Tracey C (Daughter of Resident) published on 11 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after, the staff are fantastic and help him in many ways. He cannot remember much but the way the staff are around him when I visit is excellent. When I'm older, I would love to be in this care home.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Tracey,
I am really speechless as well as very proud after seeing your comments. Your kind words and support inspire us (any care sector people). We will try our best to give our 100% to support our service users as well as family members.


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Review of

The Knoll Care Home

from June N (Daughter of Resident) published on 1 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, caring staff. There could be more of a menu choice for vegetables, though good foods.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for your review which helps us to develop our service if there are any requirements and also gives us the opportunity to go the extra mile.


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Review of

The Knoll Care Home

from N H (Son of Resident) published on 1 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive staff and manager during Dad's short stay. Dad enjoyed his room setting and environment. Thank you to the home manager for your help!

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for your kind words and excellent feedback about The Knoll and our support. This will help us to go the extra mile in our work.


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