Redwood Health Care in Staffordshire | 1 Care Home

Review of
High Lodge Care Home
from Stacey H (Granddaughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My gran moved in to high lodge care home in August 2024 she is very well looked and staff are attentive to all her needs I couldn't of asked for a better home she enjoys all the activities that take place. Staff make me feel very welcome at every visit always greetings me with a tea or coffee so I can

enjoy my visit with gran. Thanks to the team for everything you do.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

It's great to receive such nice comments, thank you for taking the time to let us know how you feel. In regards to the cuppa you are more than welcome. See you soon, from myself and the team.

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Review of
High Lodge Care Home
from S K (Granddaughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My Grandma has been a resident at High Lodge since July 2024. Prior to that she was being cared for by my mom and that was becoming increasingly difficult. With her Alzheimers progressing she needed a safe environment where her needs would be met. The care she receives is exceptional and she is settled

and happy. The staff are fantastic with her and welcoming to family members. She enjoys the food, activities and has a lovely room. It is reassuring for us all knowing that she is in safe hands.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your kind words, It is nice to see that you appreciate what we strive to do at High Lodge Care Home. We always want our residents to feel at home when in our care. Nan has settled in lovely and made lots of friends and that is what it is all about. Thank you, once again from myself and the team.

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Review of
High Lodge Care Home
from Lesley G (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I would like to say how pleased I am with the care my mother with Alzheimer's is receiving. Over the last 2 years she has had several respite stays in various care homes and High Lodge has been by far the best for her. She went into their full time care in July this year after 2.5 years of living with

my family. I will be totally honest in that it wasn't my first choice however on reflection it is the first choice for her and her needs. The staff are wonderful creating a caring family environment and nothing is too much trouble for them in ensuring she is happy. The food is lovely and my mother really enjoys it. The activities they organise are enjoyed by all and stimulate the residents without being patronising. Overall I have to give them 5 stars in all departments. She could not be in safer hands.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your compliment received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern.

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Review of
High Lodge Care Home
from A G (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

My mom became a resident at High Lodge early this summer and as a family, we have been really pleased with the care she has received. The staff are friendly and approachable and caring, with many having been there for some years!
They are always open and ready to share with us as a family how Mom

has been. They have been very responsive, and liaise well with healthcare providers when there are health issues. Mom has settled well and enjoys that this is a smaller home environment, so often quieter. All the residents seem happy and content here, which is lovely to see. Thank you!

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your lovely comments. We strive to provide a friendly, caring home where all our residents feel safe and comfortable. A Home from Home.

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Review of
High Lodge Care Home
from Joanne T (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

Friendly care home. The staff genuinely care about the residents. My mom's room is lovely and she has fantastic views of the surrounding countryside. Mom has thrived there and is now very mobile and happy. Mom enjoys the activities and has made many friends.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your lovely comments. We strive to provide a friendly, caring home where all our residents feel safe and comfortable. A Home from Home.

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Review of
High Lodge Care Home
from J W (Son of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother took on residence at High Lodge in February 2024 after a fall at home and spells in hospital and another care residence. Her health and mobility have improved enormously at High Lodge, as has her mental health. This has been due to the care and support she has received which has been excellent.

She is well looked after and treated with care, respect and dignity.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your kind words; we are so pleased you are happy with the care received at High Lodge. That you for taking the time to share your thoughts. Many Thanks

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Review of
High Lodge Care Home
from S T (Son of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and approachable. Constantly monitoring and interacting with residents, who they know by name.
They treat all residents as individuals and are aware of their likes, dislikes and something of their history.
Happy with Mom's care but if there was an issue I would not

hesitate to raise it with the staff or management.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your compliments received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern

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Review of
High Lodge Care Home
from N M (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Moved Mom to High Lodge in early 2024. Mom is 86 and was fit and healthy until 2023. She spent a short time in another care home but had difficulty mixing and re-adjusting.
The care received in High Lodge is very good. Health issues that arose due to her medical condition have all been dealt with very

efficiently. My mom has settled in and enjoys the rural location with county views from her room. There is also a quiet lounge. Love the attention to detail in decoration of rooms. Have no regrets moving Mom and am very happy with the care provided.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your kind and thoughtful words. Myself and the team are very pleased you and your mom are happy with the service we provide. It is always a hard, difficult decision to make when choosing a New care home where you feel your mother will settle, be taken care of and fingers crossed she can make some new friends. After all you want is for her to be happy, feel safe, comfortable and be herself. This is Her Home at the end of the day, we just support her. Peace of mind goes a very long way. Once again, Thank you from Myself and the team here at High Lodge Care Home.

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Review of
High Lodge Care Home
from L G (Wife of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

High Lodge is currently looking after my husband. I have nothing but praise for the care he's given.
The staff/carers are wonderful, friendly, easy to approach and to talk to, they're happy to accommodate and help.
I feel at ease knowing that he's being looked after.
The setting is lovely, looking

out onto fields, which makes it calming.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you Louise for your kind words. It means so much to the team here at High Lodge Care Home that you feel this way. I know this was a very hard decision for you to make for your husband. The fact you took the time to leave this comment says it all. Rest assured we will continue to provide all the support he needs. It is our pleasure. Thanks again from all the team.

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Review of
High Lodge Care Home
from Judy S (Daughter-in-law of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

My father-in-law, who has dementia, has been at the home for over a year now. Without exception, all staff, carers, cooks and cleaners are really lovely, friendly and caring and go out of their way to make residents as comfortable as possible and are also very supportive and understanding to our family.

It really feels like a ‘home’, helped by the fact that it has a lot of longstanding staff who really get to know the residents and their individual needs and personalities. The home is cosy, food is very good, there are daily activities if people want to join in, and an outdoor space where residents and family can sit in the warmer weather. The home also has occasional family meetings which is really lovely as we get to meet other families in the same situation as us.
After visiting we feel we can walk away feeling totally reassured that my father-in-law is receiving the best care possible and I wouldn’t hesitate to recommend High Lodge.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for this really heartfelt review from myself and the team. It is not an easy decision to make in the beginning as this is not what anyone wants. We all want to grow old in the safety of our own homes with family around us so when that decision is made you have to feel that you have sought the best care possible and from what you say "you have". We strive in providing a service that caters for the individual, by involving the family/relatives and service user to achieve the very best outcome for them. We have a person-centred approach offering the individual privacy dignity and respect at all times while allowing them the freedom to express themselves. We want them to feel safe and cared for as well as part of a larger social group. "Living their best life". So when we receive a review such as yours, it feels like we are doing things right - after all this is "their home". The fact that you wouldn't hesitate in recommending us to others says it all. Once again. Thank you.

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Review of
High Lodge Care Home
from Mike W (Son of Resident) published on 25 May 2023

Submitted via Website • Report

Overall Experience

I would thoroughly recommend this care home to anyone looking to find a safe, caring 'home from home' for their loved one. We were recommended High Lodge Care Home by the GP and had to make a decision quickly. Mom had experience of other care homes in the area, which were not so good, so we were apprehensive.

However, from the time we visited to when Mom, unfortunately, died some 2 months later, she was treated like one of their own. The staff were always friendly, attentive and the personal, passionate care they demonstrated in her final few weeks was second to none.
Mom was a typical 93 year old, stubborn, set in her ways and sometimes quite grumpy, but we visited every day and she always told us the food was nice, her room was always spotlessly clean and the staff were all friendly. Unlike other care homes, the staff always made an effort to get residents out of bed and interacting with one another and there is a 'quiet room' for those wanting peace or for visitors to use.
Thank you High Lodge.

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Review of
High Lodge Care Home
from Stuart W (Son of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience

Dad has been in High Lodge Care Home for two years this weekend, and while vascular dementia continues to erode his memory and functions, we know he continues to receive the very best of care by the team at High Lodge.
This was reinforced to us last month when he tested positive for covid that necessitated

a stay in hospital. On admittance he had a skin test to check for any sores, bruises etc. The nursing staff commented on how well looked after he was as there were no marks to concern them. They also told us how unusual this was for residents in care.
We already knew how much affection and respect the care staff show to Dad but this was music to our ears.
And when he was discharged from the hospital, the icing on the cake was him declaring it's good to be home with my own bed. He's obviously happy in his environment.
Massive thanks to the manager and all of our extended family at High Lodge.

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Review of
High Lodge Care Home
from Joanna T (Daughter-in-law of Resident) published on 1 April 2020

Submitted via Website • Report

Overall Experience

Mum was relocated from her home town to be near us. We did a lot of research on various homes. We were so thrilled when we found this gem and relocated her here. She has now had very happy years here. She is enriched by the music and crafts and the communion services that have happened. Regular festivals/celebrations

are noted and talked about; even if she does not recall or understand, you can see that both her physical and mental welfare are being catered for.
She is always happy and the telling point is that we have turned up at various hours on various days. We are always welcomed after clearing the secure entrance system to safeguard the residents. The kitchen staff provide excellent meals which we have also seen frequently. Thank you to all the caring staff who really do work as a team led by excellent managers. We are very grateful indeed.

Reply from Patricia Stevenson, Manager at High Lodge Care Home

It was fantastic to read your review, and we are all very pleased as a team that you and your family member are happy with High Lodge Care Home.
It is such an important and very hard decision to make when choosing a home for your loved ones and for you to say that you found this "Gem" says it all.
As a home, we strive to provide a 5-star service remembering that this is not our home but the residents home and we are here to support and protect them, treating them with privacy, dignity and respect at all times while encouraging them to remain as independent as they can.
We operate an open and transparent culture, and always listen to suggestions to improve our service.
This is also great for other people to read who find themselves in the situation when trying to find that special home. Thank you once again for taking the time to leave this review, it means so much to the whole team to know we are doing things right for the good of our resident's health and well being.

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Review of
High Lodge Care Home
from Linda G (Daughter of Resident) published on 25 November 2019

Submitted via Website • Report

Overall Experience

My mum has been in High Lodge a number of times for respite over the years and is now in full time. She is so overwhelmed by the care and compassion from all the staff. A real home from home even with its own hairdressers. Everyone is kind and all the residents are looked after wonderfully - I cannot

recommend High Lodge highly enough. It is second to none and a safe place to be. All the residents are loved by such a hardworking team of ladies like they are related, it's wonderful to see. It is also set in a beautiful location. Dad and I have peace of mind knowing Mum is in a warm, caring, loving home.

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Review of
High Lodge Care Home
from Trevor B (Son of Resident) published on 9 May 2019

Submitted via Website • Report

Overall Experience

Until she passed away, my mother was given the best care possible. She was taken there after the poor care she was given at another care home. To say that two places could be so different is difficult, but please believe me when I say chalk and cheese is no comparison. The staff CARE, all the while

my mother was there nothing was too much trouble, for my mother or the other residents I noticed when visiting. With all the family, we visited almost every day and not one of the family has said a bad word against the place. I would recommend this home to anyone in an instant.

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Review of
High Lodge Care Home
from A W (Daughter of Resident) published on 4 April 2019

Submitted via Postal Card • Report

Overall Experience

I put my mum in this care home because of her dementia best thing I did, she is looked after lovely. I can relax knowing she's being cared for she settled in straight away. All the people are very nice and friendly.

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Review of
High Lodge Care Home
from Margaret M (Daughter of Resident) published on 30 October 2018

Submitted via Website • Report

Overall Experience

It is only due to the care and attention the staff have given to my mum, that she is still with us. On mum's return from hospital it was a pleasure to see her face when she saw the staff who she knows that care for her.
The staff do a very good job but also go the extra mile above their job. The staff

take in treats for everyone. Most recently the staff have reacted to a resident saying they liked fish and chips from the chip shop. On hearing this, the staff have bought the residents a ‘chippy’ tea for a treat! There have been many occasions that I have heard that someone wanted something and the staff have bought it.
High Lodge very quickly becomes ‘home’ and the residents and their families become a part of the High Lodge family. Although I would like to be with Mum when her time comes to depart this world, should I not be able to, I am happy in the knowledge that she will be with people who care for her and whom she loves.
Thank you to ALL the staff.

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Care Home Owned by Redwood Health Care in Staffordshire

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