Sanctuary Care Ltd in Aberdeenshire | 1 Care Home

Review of
Pitcairn Lodge Nursing Home
from L A (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My Dad is a recent resident and from the start he has been made welcome and has been well cared for by the staff. He hasn't been the easiest to look after, especially at night but all efforts have been made to ensure his comfort and safety. I very much appreciated a phone call from one of the night

nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person.
Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up.
There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your review for Pitcairn Lodge. We're so pleased to hear that your dad has felt so welcomed and well cared for by our team. Communication is key, and we're glad you've found our team so helpful. We also appreciate your patience regarding the initial finance queries and are happy this has now been resolved. If there's anything more we can do to support you and your dad, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from N R (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My Dad has been at Pitcairn Lodge for just over a week now, and we couldn't be happier with how everything has gone. The staff and management at Pitcairn Lodge have been incredibly helpful and supportive, making the process easier for us. As a family we've really appreciated their guidance and professionalism.

The home itself is maintained and organized, making our overall experience positive.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your kind words. We're so pleased to hear that your dad has settled in so well at Pitcairn Lodge and that you've had such a positive experience. Our team strives to provide such a supportive and welcoming environment for both residents and their families, so it's wonderful to know their efforts have made a difference. We truly appreciate your feedback and look forward to continuing to provide the best care for your dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from M S (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Pitcairn Lodge management and staff could not have been more helpful and accommodating. A special mention must be said for the Home Manager, who has gone above and beyond! The whole family are grateful for her professionalism and kindness towards my father and the whole family. Thank you!

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your wonderful feedback. We're delighted to hear that the management and staff at Pitcairn Lodge have been so helpful and supportive. A special thank you for recognising the Home Manager's dedication - your kind words will mean so much to the whole team. We truly appreciate your support, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from S F (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Mum was very reluctant to move to a care home but she has really settled into Pitcairn Lodge. The staff have been very supportive and she loves her bright, sunny room. The food is excellent and just to her taste ie. not spicy and how she remembers food from her younger years.
There are lots of activities

on offer which the residents can do as much or as little as they choose.
The building is very clean, modern and all on one level so that has given Mum confidence in moving around.
She is looking forward to spending more time in the lovely gardens when the weather gets warmer.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for sharing your lovely feedback. We're so pleased to hear that your mum has settled in so well at Pitcairn Lodge. It's wonderful to know she enjoys her bright room, the delicious food, and the variety of activities available. We're also glad that the layout has helped boost her confidence. We look forward to seeing her enjoy the gardens as the warmer weather arrives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Euan S (Grandson of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff at Pitcairn Lodge Nursing Home are very friendly and welcoming. They are very good with the residents and I have no instances where this wouldn't be the case.
The facility is well kept and there is always fun activities and events for the residents.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely review of our team at Pitcairn. We're delighted to hear that you find the staff so friendly, welcoming, and dedicated. It's also wonderful to know that you appreciate the activities and the well-kept environment. Your kind words will mean a lot to our team, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from M S (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Pitcairn Lodge make a huge effort to keep their residents entertained and busy by doing lots of varied activities I.e. arts and crafts, keep fit classes and many more. The staff are very friendly and welcoming and host lots of great family events.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Lesley S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum wasn't able to to come to my house for Christmas Day celebrations but Pitcairn Lodge Nursing Home did an excellent job of making sure my mum had a lovely day with all the other residents. This gave me peace of mind and eased my guilt immensely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Marie M (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident at Pitcairn Lodge Nursing Home for over two years. During this time all his needs have been met with care and attention. Nothing is too much trouble, especially as my dad has a severe food allergy and the kitchen staff go out of their way to prepare food he can enjoy. Laundry

is turned around very quickly, I have never had to go looking for any items of clothing . There are always activities residents can participate in if they wish and seeing photos of them on Facebook enjoying themselves is reassuring. Staff and management are always available for a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from E S (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The staff are always so friendly and helpful. They make the visiting experience as normal as possible for me and my family. My grandma is a part of the dementia unit and they do their very best to include her in activities and days out which we are very thankful for. The team works extremely hard to

make sure all the residents are happy and healthy - thank you.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your thoughtful feedback. We're delighted to hear that our team has made your visits to Pitcairn so enjoyable and as normal as possible for you and your family. It's heartwarming to know that your grandma is cared for with such dedication and that she enjoys taking part in so many activities and outings. Your appreciation means a great deal, thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from L M (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Pitcairn looks great since it's refurbished, very light and airy and the addition of the family room is lovely. My mum has been at Pitcairn for a few years now and has always been well cared for and the staff are always very friendly and helpful. The varied activities offered at Pitcairn keep Mum entertained.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your kind words. We're delighted to hear that you appreciate the refurbishment and the addition of the family room. It's wonderful to know your mum enjoys the activities and feels so well cared for by our devoted team at Pitcairn. Your feedback means a lot to us, and we're committed to ensuring the home is a warm, welcoming, and engaging environment for all our residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Mandy E (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I find all the staff in Larch caring and attentive in their duties. The lines of communication are always open and they keep you well informed.
Very impressed with the new management, who I believe will bring the home to a higher level.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your thoughtful feedback for our team at Pitcairn Lodge. We're so glad to hear that you find the staff at Larch so caring and attentive, and that communication has been so effective. It's also wonderful to hear your positive impression of the new management team - we're committed to continually growing and providing the highest level of care. Your support and trust mean a great deal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from G S (Son-in-law of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Always a good atmosphere with plenty of staff looking after the needs of the residents. Residents always appear to have a good relationship with carers and also appear to be well-known and on first name terms.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely feedback for our team at Pitcairn. We're so pleased to hear you've noticed the positive atmosphere and the strong relationships between residents and our team. Building personal connections and ensuring everyone feels a sense of belonging in the home is at the heart of what we do. Your kind words are greatly appreciated, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from A T (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

Staff are available to talk if necessary at all times. Staff are always friendly and helpful. Good communication from staff regarding any changes to meds etc. They adapt quickly to Mum's needs. Regular emails from home regarding activities etc

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely feedback. We're so glad to hear that you've found our staff to be so friendly, helpful, and responsive to your mum's needs. Maintaining open communication and keeping families informed is very important to us, and we're pleased you appreciate the updates. Your kind words will mean a great deal to the team, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Malcolm W (Husband of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My wife, who suffers from Multiple Sclerosis, has been a resident of Pitcairn for nearly 8 years now and I simply cannot fault the service that she has received throughout this period.
Every aspect of the Home from location, staffing, service provision and facilities, etc is top-notch.
I simply cannot

imagine anywhere else that would be better for her.
My thanks, appreciation and admiration go to all the staff and home management team.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your heartfelt review. It's truly wonderful to hear that your wife has received such excellent care at Pitcairn over the past 8 years and that you feel so confident in every aspect of the home. The team will be touched to read your kind words of appreciation, thank you for sharing your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Angela S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

It's now coming up to the Christmas period and from the photos on social media (that are posted very regularly), they show how happy my mum is attending all the events (when she lived at home she never wanted to go out due to anxiety/dementia). There are always events she can take part in e.g. crafting,

baking, the nursery children visiting, going to a panto and rotary Xmas dinner, and it's wonderful to see her enjoying herself. Mum is well-fed (always gets her cup of tea), clean, dressed every day, has a routine and interacts with the staff and other residents in a positive way. Also from a medical perspective, the local GP and staff keep on top of any medical conditions that may arise. I know that she is receiving excellent care. I really want to give a big thank you to the management and staff who make Pitcairn a lovely home for my mum and a welcoming environment for us to visit.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your wonderful review. It's heartwarming to hear how much your mum is enjoying life at Pitcairn, especially all the special experiences and events. The team will be delighted to hear that you feel she is thriving, well-cared for, and engaged as they are so passionate about providing person-centred care for every single resident. Thank you for your words of appreciation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from A S (Daughter-in-law of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has received excellent care over the past 5 years.
She is very happy and content in the home. Staff are very aware of any medical attention she requires and are always in touch to let me know.
The staff that I see are friendly and welcoming.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mother-in-law is so happy and content with us at Pitcairn. Our team takes great pride in providing excellent care and maintaining clear communication with families. Your feedback means a lot to us, and we'll be sure to share it with the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Keith B (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

The staff try to engage with the residents throughout the day on a regular basis. Although it can be challenging with residents who have dementia they try to involve them in activities when they can.
Residents are encouraged to spend time in the lounges to avoid isolation by staying in their rooms.

The care home has improved the conditions by painting the lounges and replacing the carpets with flooring that is easier to clean and provides a fresh environment.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your thoughtful review. We're glad to hear you've noticed our passion for engaging our residents in meaningful experiences and creating a welcoming environment. We're also pleased you've appreciated the improvements to our lounges and flooring - we strive to maintain a fresh and welcoming, homely space for all at Pitcairn, so your feedback means a lot to us, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Graham W (Son of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Since arriving at Pitcairn both Dad and I have been chuffed to bits with all aspects of this wonderful haven. From staff, food, hygiene, warmth and comfort, first-rate on all counts. The gratitude we both feel towards all concerned, management, nurses, carers, cleaners and aux staff cannot be overstated.

The transformation in Dad now from when he arrived is obvious for all to see, Thank you one and all, your ongoing efforts really do make such a difference.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your wonderful review for Pitcairn, we are delighted your father is thriving there. The team will be touched to read your comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from S G (Brother of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

My sister was admitted to Pitcairn in July 2020 during the Covid restrictions. The first eighteen months were challenging for residents, relatives and staff. My sister's mental health deteriorated fairly rapidly during this time (partly due to the reduced contact with family and friends and partly due

to the staff struggling to cope with restrictions. At the same time, maintaining staff motivation and standards was affected by things like staff sickness and staff leaving and a reduction in activities and staff/resident individual time with residents. There were several changes in the senior management team and admin, staff culminating, in the manager leaving and being replaced. Since the arrival of the new manager, things have started to improve greatly in the areas mentioned above, and there is much more openness to change. I am much happier with the overall care and potential for growth and improvement in standards. It was as if everyone had been suffering from "burnout".

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your review. Our highly experienced home manager and her team are extremely passionate about involving families and our residents in how Pitcairn is run and wholeheartedly embrace positive change. Of course, 2020 was a terribly challenging time for everyone, not just the care industry, and we are delighted to be moving onwards and upwards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pitcairn Lodge Nursing Home
from Eddie T (Son-in-law of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

They appear to be settling in nicely. The only thing I’ve noticed is that they have lost their independence and perhaps allow them to choose which clothes to wear on the day rather than pick ones for them, it’s maybe worth asking the person what they want on the day rather than decide for them.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your high-scoring review for our team at Pitcairn. I can assure you that we are passionate about supporting our residents to retain their independence. When we help them get ready in the morning, we take the time to discuss what they would like to wear, as well as what they would like to do that day. Of course, some of our residents who live with dementia may sometimes forget this, but it is something we ensure we do each and every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

Sanctuary Care Ltd Locations in Aberdeenshire (1)

Sanctuary Care Ltd Reviews in Aberdeenshire (58)

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Pitcairn Lodge Nursing Home

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers