Sanctuary Care Ltd in Ayrshire | 3 Care Homes

Review of
Queens Care Home
from Kevin G (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Queens Care Home for over 2yrs now.during this time i have seen her more happier than shed been in yrs previous.This is due to the wonderfull staff at the home.she gets her hair and nails done,does lots of activities and gets proper looked after.The staff go beyond all

my expectations,they are all very helpfull and kind.couldnt wish for more.
Thanks to all the staff at queens .

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your kind words. We're thrilled to hear that your mum is so happy and well cared for at Queens. It's wonderful to know that the activities and wonderful care provided by the staff have made such a positive difference. We truly appreciate your feedback and will be sure to share it with the home manager and her team.

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Review of
Queens Care Home
from Steven R (Son of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Having been hesitant about putting mum into someone else hands didn't come as an easy decision for us as a family but after long discussions and apprehension we knew something had to change. Now seeing the changes for mum (absolutely for the better) not only is mum getting treated as a person but us

as a family are greeted with a smile everyday and constantly updated and kept informed by what we see as a well oiled machine (that only happens with a good work ethics and understanding of the tasks at hand) we now understand our worries were unfounded.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing your experience, our team at Queens will be proud to read your comments. We understand how difficult the decision to place a loved one in care can be, and we're so pleased to hear that you and your mum feel so supported and reassured. And it's wonderful to know that you feel so welcomed and informed. Your kind words are greatly appreciated, thank you.

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Review of
Queens Care Home
from Richard R (Son of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

My mum was rewarded with a placement within Queens Care Home on 20th Dec 2024 and after 2 weeks it the best decision as a family we have ever made period. Mum was in local hospital and the difference in every aspect of her now care is not only 1st class but different class. We have been made welcome

from every member of staff we have met to date and special mention to Management team of on reception for the most engaging welcome and easiest decision to be made on Mum's behalf. Top class care when you have top class people it's a no brainer folks from me.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your wonderful review for Queens. We're delighted to hear that your mum has settled in so well and that you feel confident in the care she's receiving. Our team takes great pride in providing a warm, welcoming environment, and your kind words will mean so much to them, thank you.

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Review of
Howard House Care Home
from Carol M (Stepmother of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff and management are friendly and approachable - nothing is too much trouble. Any queries are quickly responded to either by email, telephone or in person. My relative has always been treated with dignity, compassion and kindness. Security is excellent with keypacks accessing gates to stairs

and front entrance, which has recently been renovated. There are varied age appropriate activities on every day. I brilliant nursing care home run by wonderful staff.

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Review of
Queens Care Home
from Carolyn O (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

We are very impressed with the relationship the staff have built up with Mum, getting to know her likes and dislikes. She is now in a room much more suited to her and has settled well. Mum has acknowledged how grateful she is to have 24 hour care to support her. The staff are friendly and approachable

and the place has a welcoming atmosphere.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing such a thoughtful review for about team at Queens. We're delighted to hear that your mum has settled into her new room so well. It's wonderful to know she feels so supported and cared for, and that you've find the atmosphere welcoming. Your kind words mean so much, thank you.

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Review of
Queens Care Home
from A M (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

This is a lovely Care Home.
The staff go above and beyond what is expected of them.
Food is very good and there are lots of activities if the residents want to join in.
My mum has settled in really well.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your kind review for our team at Queens. We're so pleased to hear that you find the care home lovely and that our staff go above and beyond. It's great to know that the home-cooked food and activities are appreciated as well. We strive to create an environment where residents can feel at home and engaged, so your feedback means a lot to us.

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Review of
Howard House Care Home
from A B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Father has now been in Howard House Care Home for over 2 years and is very content. He enjoys a comfortable life with the friendly staff. He has made new friends with other residents. He has become very understanding of other residents difficulties and is always willing to learn more. He enjoys the

food and games. It is very helpful to all members of the family that many activities and information is put on the Facebook page. Staff are always very helpful on the phone if I have any issues. New staff this year have made remarkable improvements in care of both body and mind.
The new lift has been installed at last but still has a noticeable bad smell. Although the new boiler has been installed, the radiator thermostats do not work and has been mentioned constantly for many months through the heat of summer and cold winter. Extra heaters have not helped and is causing unhealthy conditions in the room for Dad's chest infections.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you so much for your feedback. We're thrilled to hear that your father is so happy at Howard House Care Home, from the friendly staff and friendships, to the activities and the team's focus on residents' mental as well as physical wellbeing. We are so sorry to hear about the issues with the lifts and radiator, and are pleased to confirm that after you spoke to the home manager very recently, the issues were immediately resolved. Ensuring a comfortable and healthy environment for all our residents is our top priority, and we truly appreciate your patience and understanding while these matters were addressed.

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Review of
Queens Care Home
from G G (Granddaughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My gran currently resides in Queens Care Home and has done so for some years. The care at Queens is second to none. Before going to Queens my gran was lonely and then due to health never managed to get out to her clubs. Now she lives in Queens and her home is now packed with days of fun-filled activities

and laughter. I have seen her shine since being there and that's due to the fact she is very much at home. I cannot thank all the staff at Queens enough not just the carers but all the staff who work very hard to make sure all the residents are happy and as healthy as can be. I would recommend this home to anyone who asks!

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing such a heartfelt five-star review. We're thrilled to hear how your gran is thriving and enjoying life at Queens Care Home. It's wonderful to know she feels at home and enjoys such wonderful experiences. Your kind words mean so much to our entire team and they will be touched to read your comments, thank you.

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Review of
Queens Care Home
from J D (Husband of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Queens since March 2023. She has vascular dementia, other health issues and has limited mobility. My family and I could never have found a care home better than Queens for my wife. She receives all the care she needs and this care is delivered with the utmost respect what

makes it special is it is delivered with such kindness and where appropriate with much fun which enhances the lives of the residents. This comes from the management and all staff.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your heartfelt review. We're delighted to hear that you are so happy with the care your wife receives at Queens and the team will be very proud to read such positive feedback. Your kind words mean a lot to us and reflect the spirit of the entire home, thank you.

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Review of
Howard House Care Home
from Graham W (Son of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

The home is very good with residents and the staff are very pleasant and caring. It has plenty of events going on to stimulate the residents and would recommend it to anybody looking to put their parents in care.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you for your kind recommendation. We're delighted to hear that you find Howard House to be such caring and engaging home, the team will be delighted to read your kind words. Providing meaningful activities and a compassionate and caring environment is at the heart of what we do, and it's wonderful to know it's making a positive impact. Thank you for sharing your experience.

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Review of
Queens Care Home
from Helen S (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident now for about 9 months. She is happy and content and well looked after by all the staff. There are lots of activities going on over the week to keep residents entertained and stimulated from cake baking to music entertainers, quizzes to competitions, art classes to therapy animals.

There are afternoon teas for events like Mother's Day or cocktails, well just because. When something does need addressing the managers listen well and are supportive to make changes when they are needed. We as a family always feel included and supported. The food is varied and beautifully prepared and Mum has certainly eaten better since she moved in. The tea trolly is always well stocked of an afternoon too with a delicious array of cakes to tempt anyone's palate. The staff all bring different personalities to the home and each one wants what is best for our families. It wasn't an easy decision for us to make to have Mum in care but it has definitely been the best one to choose Queens.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your five-star review for Queens. We're delighted to hear that your mum feels so happy, content and well cared for and that you and your family feel so supported. It's wonderful to know that our activities are bringing joy and to hear how much your mum is enjoying the food and cakes! Your feedback is greatly appreciated, thank you.

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Review of
Queens Care Home
from G H (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

My mum has just spent her first full month at Queens Care Home. The difference in her well-being is very noticeable to the family. The care, attention and patience, given to her has been first-rate. She is enjoying her food, which is very varied and adjusted to suit her individual needs. All the staff

make time to say hello when I visit, which is amazing with their busy workload. The management team are friendly and efficient and has supported us through a difficult time with Mum. I am so happy I found the Queens Care Home.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your kind words about the care provided by the team at Queens. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both. It means a lot to us that you feel so welcomed and cared for at Queens, thank you again for your positive feedback it is greatly appreciated.

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Review of
Glenfairn House Care Home
from Iain B (Son of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I have always found all members of staff to be friendly and helpful. Any requests are dealt with promptly and nothing ever seems too much trouble.
Mum is happy in Glenfairn House and I am pleased to have secured a place there for her.

Reply from Kate Yates, Communications and Content Specialist at Glenfairn House Care Home

Thank you for your review about the care your mother receives at Glenfairn House. It's wonderful to hear how happy she is there and the team will be thrilled to read your kind words.

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Review of
Howard House Care Home
from S M (Friend of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly, and any feelings I have had with them are cordial, caring and helpful.
They deal with my friend kindly, despite her being demanding at times! And do everything they can to keep her comfortable.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you for your review of Howard House, the team will be thrilled to read your comment's about your friend's care.

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Review of
Queens Care Home
from A M (Daughter of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

My mum has only been in the care home for a few weeks.
The staff are wonderful. Very caring. Hard-working. Great fun.
Really go out of their way to help.
There have been lots of activities for the residents to take part in. Families are made to feel very welcome when visiting.
I always kept up to

date on Mum's health issues etc.
I really can't praise the staff enough.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your review for Queens, we are delighted to hear how well your mother has settled in. The team are passionate about organising so many activities and experiences that bring their residents joy and will be so pleased to read your words of appreciation.

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Review of
Howard House Care Home
from Evelyn M (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

Our mother has been a resident since 2021. She is extremely happy here and is looked after so well. All the staff treat her with respect and provide her with excellent care. Despite her age, she still attempts to take part in group activities and on a one-to-one basis.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you for taking the time to leave such a wonderful review for Howard House, we are delighted to hear how happy your mother is there.

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Review of
Howard House Care Home
from K A (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Amazing day visiting my mum, activities were spot in, and the resident's interaction was great. I enjoyed it as well. It was lovely to see the carers and residents mixing so well.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you for your five-star review for Howard House, the team will be delighted to hear you had such a special day with your mum.

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Review of
Howard House Care Home
from M E (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Mum has lived in Howard House for 4 months and the experience has been positive. She is very settled and always appears happy and content when we visit. The staff have made her, and us, very welcome. We are delighted with the care Mum is given and the way she is treated. I love to see the way Mum interacts

with us and others when we visit. This has been a blessing at a difficult time for us. Thank you for making our experience so positive.

Reply from Kate Yates, Communications and Content Specialist at Howard House Care Home

Thank you for your review, the team at Howard House will be so proud to read your kind words. We are delighted your mother has settled in so well.

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Review of
Queens Care Home
from L N (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident for 7 years, and throughout this time I have seen many changes. This has undoubtedly been the best time I’ve felt totally satisfied with the management and staff. They genuinely care for my mum and know her so well, always ensuring her needs are met. The staff are caring to

all residents and try their best to ensure everyone is cared for. Manager and deputy very approachable and listen to any concerns. It’s a very happy team who work well together, at least that is what I have witnessed. Staff always trying to include all residents in activities. Food is variable and of a high standard.

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Review of
Queens Care Home
from A G (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Since my mum moved to Queens Care Home, I have found it to be a positive experience. The staff are always pleasant towards residents and visitors, any medical issues seem to be dealt with immediately. I have always been informed via phone call when Mum requires a new medication, staff use effective

communication skills to deliver quality person-centred care. The food looks top quality, varied daily menus, providing the sustenance our elderly population deserve. Top marks to you all working in Queens! One big family going above and beyond for all your residents.

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Care Homes Owned by Sanctuary Care Ltd in Ayrshire

Sanctuary Care Ltd Locations in Ayrshire (3)

Sanctuary Care Ltd Reviews in Ayrshire (129)

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Howard House Care Home

Queens Care Home

Queens Care Home

Howard House Care Home

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Queens Care Home

Howard House Care Home

Queens Care Home

Queens Care Home

Glenfairn House Care Home

Howard House Care Home

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Howard House Care Home

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