Sanctuary Care Ltd in Buckinghamshire | 1 Care Home

Review of
Caton House Residential and Nursing Home
from Antonia F (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has had an excellent month. Plenty of stimulating activities. An example would be Caton's St Partick's day celebration. Music dancing amazing food and even Irish coffees. Thoroughly enjoyable.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing such wonderful feedback. We're delighted to hear that your mum has had such an enjoyable and engaging month. It's fantastic that the St. Patrick's Day celebration was such a hit. We truly appreciate your kind words.

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Review of
Caton House Residential and Nursing Home
from D M (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

As far as I know whenever I ask for something to be done it was done, and its been easy to talk with the staff and carers.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your feedback. We're so pleased to hear that you find our staff so approachable and responsive. Your kind words mean a lot to us.

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Review of
Caton House Residential and Nursing Home
from M B (Son of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 13 months now. She settled in quickly, the team here are kind and caring and nothing is too much trouble. The leadership team are visible and available, one staff member in particular is a joy and another very supportive and kind. It seems wrong to single them out as all

are great! Mum is very happy here. Food is great as are the activities.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing such kind words for our team at Caton House. We're delighted that your mum feels at home here and that our team has made such a positive impact. It's wonderful to hear she's enjoying the food and activities. We truly appreciate your support.

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Review of
Caton House Residential and Nursing Home
from K B (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Caton House since December 2024, and I couldn't be happier with the care she receives. The staff are incredibly caring, helpful and friendly, always going above and beyond to ensure she is comfortable and well looked after. The atmosphere is warm and welcoming, making

it feel like a home rather than just a care facility. I highly recommend recommend Caton House to anyone looking for quality care for a loved one.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your wonderful experience of Caton House. We're delighted to hear your mother is receiving excellent care and feels so at home. Your kind words about our staff and atmosphere mean so much to us. Thank you for your recommendation.

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Review of
Caton House Residential and Nursing Home
from K R (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

MUM STAYED FOR TEN DAYS IN FEBRUARY AND WE WERE APPREHENSIVE AS SHE IS QUIET A SOLITARY PERSON AND HAD NEVER BEEN IN RESPITE BEFORE. WHEN WE ARRIVED TO COLLECT HER WE WERE SURPRISED HOW UPBEAT AND HAPPY SHE WAS. ON SPEAKING TO HER IN THE FOLLOWING DAYS SHE SAID HOW KIND AND CARING THE STAFF HAD BEEN

AND HOW MUCH SHE HAD ENJOYED HER STAY AND ENJOYED PARTICIPATING IN THE ACTIVITIES.
WE HAD FOUND ALL THE STAFF FRIENDLY. KIND AND APPROACHABLE AND WOULD RECOMMEND THIS CAREHOME

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your experience of Caton House. We're so pleased to hear that your mum had such a positive stay with us. It's wonderful to know that she felt so well cared for, enjoyed the activities, and left feeling happy. Your kind words about our team mean a lot, and we truly appreciate your recommendation.

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Review of
Caton House Residential and Nursing Home
from Jill S (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My 91 year old mother has Alzheimers and, when her behaviour became too challenging for her first care home, she had to be admitted to hospital. Caton House was the only home from a list suggested by a hospital coordinator that seriously considered accepting her. The Deputy Manager carried out an assessment

at the hospital and was very positive, saying 'we can work with her' on admission to Caton House in October 2024 the local GP and carers at Caton House worked out the correct dosage of medication to calm down Mum's aggressive behaviour. After several very stressful weeks, it was such a relief to know Mum was finally being properly looked after and I cannot fault the care she has received at Caton House.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your experience. We understand how difficult it can be to find the right care home, and we're so pleased to hear that your mum is receiving the support she needs at Caton House. Our team is dedicated to providing compassionate, person-centered care, and it's heartwarming to know this has made a positive difference for your family.

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Review of
Caton House Residential and Nursing Home
from S S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Caton House Residential and Nursing Home has been the perfect home for my mother. The care she has received has been exceptional.
The chef has really looked after her, with her likes and dislikes. Always happy to help.
The nurses are amazing.
All the carers and staff are fabulous.
She is most definitely

in the right place.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your wonderful back for our team at Caton House. We're so pleased to hear your mother is so happy and well cared for. Your kind words will mean a lot to our team.

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Review of
Caton House Residential and Nursing Home
from Diane B (Regular Volunteer) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I am a volunteer at Caton House. This little job has given me a new lease of life. It is so rewarding looking after people not so fortunate as me. A few little hiccups to start with but everything was sorted our very quickly. So look forward to my weekly visit, management and staff are wonderful.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for your kind words for our team. We're thrilled to hear that volunteering has brought you such fulfilment. It's wonderful to know that both the management and staff have been so supportive. Thank you for devoting your time and being part of the community at Caton House.

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Review of
Caton House Residential and Nursing Home
from S R (Regular Volunteer) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

I help with activities. Residents are all very happy, carers are wonderfully caring and helpful.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for sharing your feedback for our team at Caton House, and for your support with activities. We're so pleased to hear that the residents are so happy. Your involvement and kind words are greatly appreciated, thank you.

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Review of
Caton House Residential and Nursing Home
from Alison C (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Staff very helpful and caring. Nothing seems to be too much trouble.
Mum recently moved from residential to nursing floor and the whole team there were very welcoming and helpful.
Team are always positive and happy to take feedback on board.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your kind words and feedback for our team at Caton House. We're delighted to hear that your mum's transition to the nursing floor was smooth and that our team made her feel so welcome. It's wonderful to know you find the staff so helpful, caring, and open to feedback. Your appreciation means so much to us, and we'll continue to ensure your mum receives the best possible care.

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Review of
Caton House Residential and Nursing Home
from Alan H (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mother has recently lost some of her mobility and it would seem she is not receiving the same level of care and support as previously. I am also finding it more difficult and more expensive to actually pay for her private costs, I used to get a monthly invoice and just call with her credit card details.

Because I have a medically diagnosed tremor I cannot key these details in via mobile phone keypad so I now have to post a cheque which entails a trip to my bank to transfer money and the cost of postage, all at extra expense to myself. This has been explained to yourselves, but nothing has been done about it?

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your feedback. We truly value your concerns and want to assure you that we are committed to providing the best possible care and support for your mother. Our home manager is committed to continue to work very closely with your mother, as she has been, to discuss and implement different solutions which is felt will help with any mobility issues. This will continue to be monitored and changed as necessary. Regarding the payment process, we completely understand the difficulties you're facing and have worked hard to encourage the transition to online banking as a solution. This option simplifies the process and avoids the challenges you've mentioned. Please know we are here to assist you every step of the way. If you'd like, we can help guide you through setting up and using online banking to make things easier for you. Your satisfaction is very important to us, and we want to resolve this for you as soon as possible.

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Review of
Caton House Residential and Nursing Home
from Julie G (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mother is in her 90s and has dementia. She came to Caton House in the summer of 2024 because it was becoming increasingly difficult for her to cope at home. The manager was extremely helpful and understanding in making the arrangements for my mother to stay at Caton House.
The staff and volunteers

are really caring and my mother is very happy at Caton House. She is much more active and sociable than earlier in the year when she was living at home.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your five-star review for Caton House Residential and Nursing Home. We're delighted to hear that your mother has settled into the home so well and is enjoying socialising and joining in with so many wonderful experiences. We will be sure to share your kind words with the team, who will be so pleased to read your comments, thank you.

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Review of
Caton House Residential and Nursing Home
from C R (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Family activities are well organised. Lovely to spend time with other families at the BBQ. Wonderful can visit any time of the day/night.
Most of the staff are amazing and very kind.
Shame when short-staffed, but happens everywhere!

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for your review of Caton House and we're thrilled to hear that you enjoyed the family activities and barbecue. It's always a pleasure to see families coming together and creating memories. We appreciate your kind words about our staff. The team are so dedicated to their residents and it's wonderful to know that this is recognised. Please rest assured that while we do naturally have times when we have to manage staff illness etc, our staffing levels are very carefully managed to ensure the highest standard of care for our residents. If you have any further suggestions or concerns, please don't hesitate to speak to the home manager directly, her door is always open.

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Review of
Caton House Residential and Nursing Home
from P G (Son of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy at Caton House, even though she wants to go 'home' sometimes.
My only comment would be the addition of activities over the weekend, even if it is jigsaw puzzles on a self-initiated basis.
It would also be nice if the en-suite bathrooms were updated.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review and sharing how happy your mum is at Caton House. Please rest assured that we have a variety of activities taking place over the weekends, including recent events like our family barbecue and other spontaneous activities. Of course, we will add more self-serve activities too following your feedback. Additionally, we appreciate your suggestion about the bathrooms as we continually look for ways to improve our homes. Please know that the home manager's door is always open if you would like to discuss anything in more detail. We truly value your input and are committed to ensuring your mum's happiness and comfort.

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Review of
Caton House Residential and Nursing Home
from M L (Son of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly and helpful. Mum always seems well cared for.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review of Caton House, the team will be delighted to read your kind words and feedback about your mother's care.

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Review of
Caton House Residential and Nursing Home
from Philippa M (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum has enjoyed very good care since arriving in September 2022. For the first three months, she was able to join in with activities and was encouraged to do so. Since breaking her wrist and a subsequent decline in her health, Mum has been bedridden (December 22). She gets good care from all staff and

excellent from certain members of staff. Refering for treatment can be a slow process, but I feel that this is the surgery/NHS and not within the care home itself. Thanks.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review of Caton House; the team are proud to provide such good care and will be pleased with your high ratings.

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Review of
Caton House Residential and Nursing Home
from Clive H (Respite Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

I thoroughly enjoyed my respite stay at Caton House. To be honest, I cannot fault it - it was perfect! All members of staff gave excellent service, above and beyond the call of duty. They made me feel special and safe. Everyone was kind and professional, always acting as if nothing was too much trouble.

It gave my daughter and her family a proper break from the responsibility of caring for me 24/7. She knew I was being looked after in a safe, controlled and caring environment. I was happy knowing she was having a break. I soon settled in my lovely room. It was everything I could ask for, especially with a large window looking onto a little garden with a bird feeder and bird bath. The food was outstanding! I looked forward to every meal and enjoyed dining with other residents. Each day I was encouraged to partake in activities which were led by kind, fun and caring staff. In my opinion, it was money well spent and I am very much looking forward to going again in a few weeks time.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your fabulous review for Caton House, the team will be delighted to read your comments and look forward to welcoming you back for another respite break soon.

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Review of
Caton House Residential and Nursing Home
from G A (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My mum was only in the care home for 3 nights before she passed away, the nurses were great I could talk with them about my mum they would listen and advise, the chef went out of their way to try and encourage my mum to eat. My mum wasn’t happy that the food wasn’t always piping hot as she was used

to at home but things were listened to and tried to change, the home was clean. The bad part received a call from my mum during the night on the 2nd night she was in, wanting help to get to the toilet, whoever had helped her to bed hadn’t moved the buzzer so it was reachable for her. She was quite distressed. I spoke with the nurses and was assured it wouldn’t happen again. The only other problem was having to organise things like the toilet frame as there was only one helping rail at the toilet not one on either side. Overall my mum was in a small room, it wasn’t the easiest for her to move around in with her frame.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review, especially written during such a difficult time. We are so sorry your experience fell short of the standards we expect and we appreciate your feedback, which we will review in detail.

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Review of
Caton House Residential and Nursing Home
from O G (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My mum has been at Caton House Residential and Nursing Home for one year and has settled in very well. She is visually impaired and has dementia so has very complex needs and at times, a challenging behaviour. The staff are doing a wonderful job caring for my mum, she is always clean, dressed and her

room is clean and tidy. It has taken a load off my mind knowing that she is safe. The staff are approachable dealing with any requests as needed and keep me informed and involved. They are friendly towards relatives and reception is very welcoming. The home is nicely decorated and well-maintained. The food is good, the chefs freshly prepare the food and know what my mum likes eating. They bake delicious cakes for afternoon tea. The entertainment team provide daily activities which are available for residents to join in if they wish. My mum occasionally does and will enjoy it.
Overall, I can highly recommend Caton House. The wonderful staff give love and care to the residents as if they are family.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for leaving such a beautiful review, the team at Caton House will be really touched to read your comments. The staff there are very special indeed and make it a wonderful home.

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Review of
Caton House Residential and Nursing Home
from L T (Daughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

The overall care given at Caton House is good with friendly and helpful staff, carers and nurses. My father has mobility and mental issues, he is completely reliant on the help and support of others, which is given at Caton House.
Obviously, care in a care home is not like being in your own home with

one-to-one attention, but my mother visits every day keeping an eye on him, making sure he is being looked after and feeling loved.
If I have made requests (e.g. personal hygiene, oral or other, room maintenance etc.), they are always dealt with positively and everyone is willing to help. Caton House has just had some re-decoration and new furniture which has brightened up the corridors and living room.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for taking the time to leave this review, the team at Caton House will be very happy to read your comments about the care they provide.

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Care Home Owned by Sanctuary Care Ltd in Buckinghamshire

Sanctuary Care Ltd Locations in Buckinghamshire (1)

Sanctuary Care Ltd Reviews in Buckinghamshire (64)

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Caton House Residential and Nursing Home

Awards / Recognitions (11)

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