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Care Home Owned by Sanctuary Care Ltd in Cambridgeshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Cambridgeshire (1)

 

1 Care Home owned by Sanctuary Care Ltd in Cambridgeshire

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Orchard House Residential Care Home

191 High Street, Sawston, Cambridge CB22 3HJ 

9.7 49 reviews
"Mum lived in Orchard House for just over 2 years, sadly passing away in February this year. She received exceptional care and warmth while…"   Read all 49 reviews
Location Type Care Home

With a devoted manager who has been at Orchard House for over 20 years, and many of the team having been there for 10 plus years, the home has a warm, family feel the moment you walk through the door. Providing residential and dementia care, the… Read more about Orchard House Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 35 Rooms from £1,257 / week

Sanctuary Care Ltd Reviews in Cambridgeshire (49)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.671) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Orchard House Residential Care Home

from Gillian H (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived in Orchard House for just over 2 years, sadly passing away in February this year. She received exceptional care and warmth while with you. There is a warm welcoming atmosphere and the whole team is amazing - friendly, approachable and professional. The care staff are attentive and compassionate,
always ready to listen and act on any concerns or needs. They knew Mum's needs and preferences and tailored her care accordingly. Mum was fortunate to have one of the larger ensuite rooms with a lovely view of the gardens. In addition to the high-quality care, there is a real sense of community. The activities provided are engaging and varied, offering something for everyone. The food is excellent too - the kitchen staff made a real effort to meet Mum's needs. I would wholeheartedly recommend Orchard House to anyone seeking a safe and caring environment for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for your wonderful review, the team at Orchard House will be touched to read your kind words. We are sorry for your loss and grateful that we could provide comfort and care to your mum during her time with us. Knowing she felt at home will mean a great deal to the team. Thank you so much for sharing your feedback.


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Review of

Orchard House Residential Care Home

from Lesley F (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home exceptionally good. My mother was in for 14 months, she had the best care in all her needs at the age of 102, she was also partially deaf and blind. The staff were exceptionally good in catering to all her needs medically, keeping her clean. Also food was done to her special needs.
I was also happy with the care and needs and I also knew she was in safe hands 24/7 when I left her. I would highly recommend this care home. Right to the end she exceptionally looked after.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you so much for your thoughtful and heartfelt review. The team will be touched to read your comments and very proud to have had the privilege of caring for your mother at Orchard House. We're so glad to hear that you felt so confident in the care and attention she received. Your recommendation and kind words mean so much, thank you.


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Review of

Orchard House Residential Care Home

from T G (Sister of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In spite of living in an extra care flat with carers on call, my sister was becoming increasingly stressed at coping by herself. After a week's trial in Orchard House, where I saw her smiling for the first time in months, she moved in permanently at the end of October. The care staff have been so kind
and caring towards her, she still doesn't smile very much but she says she is so glad that she moved in,
I am glad too. I can only visit her once a week and it is good to know that she is always being looked after. Her room is always cosy and clean, the meals always look and smell delicious and all members of staff (carers, office staff, kitchen staff, housekeeping, even the maintenance man) really care about all the residents and are unfailingly kind, caring and professional.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you so much for sharing your heartfelt review. We're so pleased to hear that your sister has settled in well at Orchard House and that she's so happy about her decision to move in permanently following her initial respite care stay. It's wonderful to know that you've noticed the kindness and professionalism of our entire team, who will be delighted to read your kind words. We deeply appreciate your feedback, thank you.


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Review of

Orchard House Residential Care Home

from Jacqueline H (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted with cognitive impairment in July 2024. She settled down very quickly with the aid of the very attentive and caring staff. I have visited on many occasions unexpectedly, to find the care home very clean, smelling fresh and I was always accompanied by a member of the staff who
knew my mum well. A verbal progress report has always been given. My last visit I may say, I have not seen my mum look so happy, well-fed, clean, smelling fresh and content. Please put me there if I get dementia!

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for your heartfelt review for Orchard House. We're so pleased to hear how well your mother has settled in and how happy and content she feels. Your kind words will mean so much to the team and we'll be sure to pass them on. Your feedback is truly appreciated, thank you.


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Review of

Orchard House Residential Care Home

from Jane M (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very stubborn and set in her ways and staff worked really hard to settle her into Orchard House Residential Care Home, involving her in any decisions. The home is clean and well looked after, the staff are great, friendly and professional. The food is good she says. I am confident that her needs
are well taken care of at Orchard House.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for your lovely feedback. We're thrilled to hear that Orchard House has provided such a welcoming and supportive environment for your mum. We truly appreciate your confidence in our team, who will be delighted to read your comments.


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Review of

Orchard House Residential Care Home

from Peter E (Husband of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into care in September, she had stopped eating due to Alzheimer's and had lost a lot of weight. Since going in she has started to eat and has put on some weight, she has settled in quite quickly and is now quite happy and contented all thanks to the amazing care team that looks after her.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for sharing such wonderful feedback for our team at Orchard House. We're so glad to hear that your wife is so happy and content and enjoying the home-cooked meals. The dedication of the amazing care team truly makes a difference. Thank you for your kind words.


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Review of

Orchard House Residential Care Home

from Hilary P (Power of Attorney of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All seems fine. Resident is settling in. She is sometimes a little frustrated by the (small) size of her room, she would like more room for books and paperwork. She is clearly well-cared for and well-fed. The staff are lovely.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for your feedback for our team at Orchard House. It's wonderful to hear that your loved one is settling in and is so well cared for. Your kind words about the staff are truly appreciated and they will be delighted to read your comments. We want to assure you that residents are always welcome to discuss swapping bedrooms and we are here to support her in making any adjustments she feels would enhance her comfort.


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Review of

Orchard House Residential Care Home

from V N (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here for over 3 years. He is living with dementia and has no idea where he is. I think his health needs are met well. The staff are great with his banter and strange sense of humour - something he has always enjoyed. He says the food is good - he has a cooked breakfast every day (I
didn't believe him when he told me but he does!). The relationship between the home and the medical professionals is great. There has not been an activities lead for some time and my father rarely leaves his room - he has never been a joiner in person however I do feel activity for him is a bit lacking. The staff do the best they can with it.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you so much for taking the time to leave a review for Orchard House and for your kind words about the team, we will be sure to pass them on. The chef is very happy to prepare home-cooked breakfasts every day and we are pleased to hear how much your father enjoys this. Your feedback regarding the activities is greatly appreciated and we are pleased to tell you that we have a new activities coordinator starting at the home next month who will be a great asset to the team.


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Review of

Orchard House Residential Care Home

from Lynda T (Daughter of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Orchard House for nearly a year. Initially, I was very worried about how he would take to living there but I needn't have worried. All of the staff know his name and they always have time to speak to him even though they don't get much back in return. His room is always kept clean
and receives medical attention when needed. We are always kept informed of any problems or medical interventions. There is always someone to speak to about any worries and these are acted upon. It would be nice if they had something more to keep them occupied.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for your review for Orchard House. It's our pleasure to care for your father, we're so pleased to hear that we've eased your initial worries. Your feedback about providing more activities for residents is extremely valuable and we are delighted to tell you that we have a new activities co-ordinator starting at the home in September. Thank you so much for your feedback and kind words about our home and staff.


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Review of

Orchard House Residential Care Home

from Nigel P (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over four years now and her physical well-being has improved greatly from the care she is receiving at Orchard House Residential Care Home although, at 96 years of age, dementia and anxiety affect the way she views her situation. Despite the fact that she can be very
difficult at times, the staff have always appeared to be kind and committed in their attitude and to have her best interests at heart. Overall, I have no doubt that she will receive a good standard of care and this gives her family in the outside world a great degree of comfort.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for sharing your experience. It's heartening to hear that your mother's physical well-being has improved during her time at Orchard House. We're glad that our team's kindness and commitment have provided comfort to both your mother and your family and your feedback is greatly appreciated.


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Review of

Orchard House Residential Care Home

from Ros S (Niece of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old uncle went to Orchard House for two weeks of respite in March and is still there! He is very well looked after. The food is very good. The staff are friendly, kind and helpful and nothing is too much trouble. We are very happy with my uncle's care and would recommend Orchard House without
hesitation.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for sharing your uncle's experience at Orchard House. We're delighted to hear that he's received such excellent care during his extended stay. Your kind words about our staff, food, and overall care mean a lot to us and we appreciate your recommendation.


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Review of

Orchard House Residential Care Home

from Lesley F (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff all very caring, understanding and very patient. Very good medical attention when needed. The room is always clean. My mother is always washed and bath regularly. The lady in administration is always so helpful if you have any questions. Always - the rest of the staff never found
it too much trouble if you ask them for anything. The only that I think is needed is all the rooms need updating with their own toilet suite - my mother has to use a commode in her room because she can't see or hear properly to find the toilet, yes, the carer would take her if she calls them. She is 101 years old and still likes a little independence. Own toilets and a little sink would be great in all rooms. Not possible in the room my mum is in far too small.

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Review of

Orchard House Residential Care Home

from Keith S (Son of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very stable care environment, focussed on the comfort, health and wellbeing of residents. Regular activities, tasty meals and a nice cup of tea are all great features. Always tidy, with plenty of genuinely caring staff and a real buzz about the place in the daytime. Always kept informed, Mum is happy
and I have peace of mind.

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Review of

Orchard House Residential Care Home

from Charles E (Brother of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really grateful to those who helped me find a care home for my sister 18 months ago!


After a serious fall, and time in hospital, it was no longer considered safe for her to live alone and the staff and facilities at Orchard House Residential Care Home have provided all the care she now needs

in her late 80s.


My monthly visits involve a round trip of more than 200 miles - so I am particularly grateful that she is happy in a residential care facility that I have confidence in and that allows me to live without constantly worrying about my sister and her needs!


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Review of

Orchard House Residential Care Home

from C B (Daughter of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Orchard House Residential Care Home since August 2020. All the staff I meet while visiting seem very caring, friendly and patient and, although my mother has dementia (and therefore doesn't remember much), she often says that the staff are all very nice and she is well looked after.
The home is clean and the food looks good. As much as her condition allows, my mother seems to be comfortable and happy living at Orchard House.

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Review of

Orchard House Residential Care Home

from Colin R (Husband of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been there for only just over a month, but my first impressions are very favourable, particularly when compared to her previous situation. I find the caring staff very friendly and cooperative.

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Review of

Orchard House Residential Care Home

from Lawrence F (Nephew of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service Orchard House provides for my uncle.
The staff are very helpful and keep me up to date on his care needs and general health.
The home has a very nice atmosphere and always seems to cater for all needs with special events, and alike, to keep residents occupied.

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Review of

Orchard House Residential Care Home

from Susanna R (Daughter of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got a placement here to be closer to me when it became apparent that she could no longer cope at home with uncertain and intermittent care going in. We were very lucky to get a place at Orchard House Residential Care Home. It's an absolutely brilliant place and she settled in really quickly.
All the staff have been lovely.

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Review of

Orchard House Residential Care Home

from Peter W (Son of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House is an excellent care home with friendly and professional staff, which gives me peace of mind knowing that my elderly mother is well cared for.
I would highly recommend this care home to anyone looking for residential care.

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Review of

Orchard House Residential Care Home

from Allison S (Daughter-in-law of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since May 2022. She is extremely well looked after and seems very happy being there. She joins in with so many activities, but unfortunately, due to her dementia, she doesn't remember any of them afterwards. However, the most important thing for us is that she is
enjoying life. The staff take very good care of her, and we have no worries at all about her being here.

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Awards / Recognitions (11)

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