Sanctuary Care Ltd in Cheshire | 4 Care Homes

Review of
Upton Dene Residential and Nursing Home
from G T (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We are satisfied that Mum was cared for satisfactory, however an inconsistency in staffs skill set and communication was evident. Mum was treated with dignity at all times. We feel the rooms required some attention in terms of cleanliness, redecorating and upgrades.
Improvements were made two fold

when the activity's team member joined.
Some of the more established staff were first class.
Two members of staff were amazing during the night of mums passing.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis. It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.

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Review of
Barony Lodge Residential Care Home
from Neil B (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

We are absolutely delighted with Barony Lodge in every way. Dad has settled in quickly and adapted well. We can visit him at any time of the day or night without prior notice. The home is immaculately clean, modern and bright. The staff are outstanding in every sense. Friendly, approachable, responsive,

knowledgeable and professional. We have every confidence in them. The food is prepared on site and is exceptional. As visitors, we can also order food so that we can eat with Dad as well. I guarantee that it is excellent!
There are a wide range of activities and residents are encouraged to participate. Socialising is encouraged. Dad especially likes meeting up with other men to talk about and watch football together. There are quiet lounges available to retreat to and an outside garden space and patio for soaking up the sunshine in good weather.I would encourage anyone to visit and make an assessment for themselves. Health professionals in our area know the home, and rate very highly.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you so much for your wonderful review, the team will be very proud to read your comments. We're absolutely delighted to hear that your dad has settled in so well at Barony Lodge and that you feel happy and confident in the care he receives. It's fantastic to know that you appreciate the quality of our food, the environment and the vibrant social atmosphere. We truly appreciate your recommendation, thank you.

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Review of
Barony Lodge Residential Care Home
from Linda D (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Barony Lodge was chosen as the care home for my f-in-l after visiting all homes in the Nantwich area. It was chosen for is friendliness & cleanliness. All staff have been approachable, friendly & supportive. They have made great efforts to help my f-in-law settle into his new home. We are confident

that we can leave him in the care of the staff at Barony Lodge, it has given us peace of mind after a long time caring for him.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your review, we will be sure to share this with the home manager and her team. We're delighted to hear that Barony Lodge has provided a welcoming and supportive environment for your father-in-law. Knowing that our care brings you such peace of mind is something the team will be touched to hear, thank you for your feedback.

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Review of
Barony Lodge Residential Care Home
from Chris C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in Barony for a few weeks. He has settled in well & seems happy & well cared for.
Staff are friendly & provide a warm, homely atmosphere. My mum goes to see my dad regularly & always feels welcomed. This is helping her come to terms with the difficult decision she's had to make of him

staying full time in a home.
Thankyou.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your kind words. We're so pleased to hear that your dad has settled in so well and that your mum feels such a warm welcome when she visits. Our team works hard to create a very homely atmosphere, so it's wonderful to know this is making a difference. We will be sure to share your feedback with the home manager and her team at Barony Lodge, thank you.

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Review of
Bradwell Court Residential Care Home
from B B (Wife of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident at Bradwell Court for nearly 9 months now, and it has been a truly rewarding time for both of us. He has quite complex health conditions, but he could not have been treated with more compassion, understanding and thoughtfulness by the amazing staff, and that equally applies

to myself. The staff are so welcoming to us both, and it feels a very loving and homely environment. We could not have wished for more.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your heartfelt words, our team at Bradwell Court will be touched to read your comments. We're so pleased to hear that you and your husband feel so at home, your appreciation means a great deal, thank you.

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Review of
Barony Lodge Residential Care Home
from T J (Daughter-in-law of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Mum was here for three years. Unfortunately she now had to go to nursing. Staff here excellent, no job was too much, the cleaners kept mums room clean and tidy. Friendly staff, we were made to feel like family here. Can the carer look after your Jeff (rabbit) and the team leader, don't have too much

cheesy toast! Also, the manager, thanks for meals in office we are already missing you but we know you did upmost for mum and now understand this is best for mum if I could give you more stars I would.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you so much for your heartfelt review, the home manager and her team will be touched to read your kind words. It means the world to us that you felt like family during your mum's time at Barony Lodge. The team will truly miss her and wish your mum all the best in her new home.

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Review of
Barony Lodge Residential Care Home
from Lisa P (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

What an amazing care home. Friendly and attentive staff, willing to help and assist residents.
My dad (very elderly man) is treated with dignity - he is prone to falls so has just started to accept assistance to shower - a real leap of progress.
Well done team!
My daughters and grandchildren visit

often and everyone is so nice. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your wonderful feedback for our team at Barony Lodge. We're delighted to hear that your dad feels so supported and is treated with such dignity, and it's great to know he's making progress with the support of the team. We will be sure to share your wonderful feedback with the manager, thank you.

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Review of
Barony Lodge Residential Care Home
from S S (Sister of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

The care home was recommended by our social service provider, of which I had a look around to see what it was like for respite care for my sister, who has dementia.
She spent Christmas week there.
I found the care home clean, staff friendly atmosphere happy nothing too much trouble.
She enjoyed

it so much she didn't want to come home. A good result should we want to use again.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for sharing your feedback. We're so pleased to hear that your sister had such a positive experience at Barony Lodge during her Christmas stay with us. It's wonderful to know she felt so very comfortable and happy and that our team and atmosphere left such a good impression. We truly appreciate your kind words and would be delighted to welcome her back if you need our care again in the future. Thank you.

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Review of
Bradwell Court Residential Care Home
from Margaret B (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister is treated with care, dignity, kindness and respect by the staff at Bradwell Court Residential Care Home, he physical, mental and spiritual needs are fulfilled. She has told me she feels lucky to be well looked after and has good food. The home is always very clean and comfortable. Lots of

fun for the residents this December, my sister was 90 on the 2nd of December and the residents were entertained by The Salvation Army. December 13th was party day for residents and visitors, we had a great time. I have no complaints and am very happy with all.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your heartfelt review. We're thrilled to hear that your sister is so well cared for and supported at Bradwell Court. It's wonderful to know how happy she feels being cared for by our wonderful team and how she's enjoying all the different experiences, celebrations and delicious food. Moments like the 90th birthday celebration and visits from The Salvation Army truly make this time special for everyone. Your feedback will be so gratefully received by the team, thank you.

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Review of
Barony Lodge Residential Care Home
from S W (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

If you are coming to stay on respite for a few weeks or just require residential support only and you have very few medical conditions and need a bit of a rest then this place in my view would be good. When you visit here visit all the floors is my tip. If your person has dementia then consider this

home carefully and ask questions (tips on dementia UK/Alzheimer's society) Visit a lot of homes that say they offer dementia care and compare.
If you do want a really excellent/compassionate understanding of dementia or have more complex conditions/medical that require a bit more care then this home does not have a nurse on-site and the GP practice support could be better in my view. The home could be much more proactive in identifying potential problems particularly if you cannot visit regularly instead of relying on family to bring up issues. Communication face-to-face could be much better in that area. We have since moved our person as their needs were not met by this home.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your feedback. We're sorry to hear that you feel your loved one's needs were not fully met. As a residential care home, while we don't have on-site nurses, which is very typical of residential care homes, our highly skilled care team works very closely in partnership with our local district nursing team and external healthcare professionals to ensure residents receive the correct medical support for their very individual needs. We are passionate about the way we communicate and work with loved ones and thank you for your comments, which will help us to continually improve. We absolutely agree with your advice to visit multiple homes and ask questions, as finding the right care home is so important and we actively encourage potential residents and their loved ones to speak to not only our team but our residents too, to get a complete and very transparent picture of life at Barony Lodge. We wish you and your loved one all the best in their new home.

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Review of
Bradwell Court Residential Care Home
from Tanya G (Granddaughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My grandad has been at Bradwell Court Residential Care Home now for a while. The difference in him since being there is amazing. The staff are so friendly and caring towards him and we all appreciate the staff so much. We know he is recieving the best care possible. Lots of activities and social interactions

for everyone to be involved in. It's so lovely and clean as well.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your wonderful feedback about Bradwell Court. We're delighted to hear about the positive transformation in your grandad since he joined us. Our team are passionate about creating a warm and inclusive, homely environment, enriched with engaging experiences for our residents to enjoy. We will be sure to share your wonderful review with the home manager and her team, thank you.

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Review of
Upton Dene Residential and Nursing Home
from Dawn R (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident in Upton Dene since January this year.
She is like a new woman!
She's gone up 2 dress sizes (and is costing me a bloody fortune), could I be happier? Absolutely not!!
From the minute you walk in, you are greeted by two members of staff, who always have a smile.
The two

managers on Mum's floor (the dementia floor), are absolutely amazing, as are all the fabulous carers, far too many to name, but I do have my faves!
Obviously, one particular staff member has always been my 'go to' as she was the first person we met, when we turned up, unannounced, to view the facilities.
There are daily activities, trips out, entertainment weekly, some of which I've been lucky enough to enjoy with Mum.
My only question is, is there room for me?

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your fabulous review for Upton Dene, the team will be so proud to read your comments. It's wonderful to hear how much your mum has thrived since joining the home - it's heartwarming to know she's so happy and well cared for. It's lovely to hear how you feel welcomed by our team and appreciate the efforts of the staff. It's lovely that you've been able to join in with some of the activities and entertainment with your mum - it really speaks to the family atmosphere we strive to create. We'll pass your kind words along to the team, thank you for sharing such positive feedback.

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Review of
Upton Dene Residential and Nursing Home
from Z P (Stepdaughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

We were very pleased to be directed towards Upton Dene as a home for my stepmother.
As she had not visited it previously, the aesthetics of the home were important to us and we knew they would be to her, initially, as well.
It feels like a hotel on arrival and has a large and welcoming plush area

which adds to the appeal.
She has settled well and we are happy with the care she is receiving there. She has a lovely good-sized room, which she is happy with.
We believe they try very hard at Upton Dene to bring activities which stimulate and entertain the residents on a weekly basis, there are plenty of varying things on offer to suit different interests.
Sometimes the communication could be improved, but the receptionists send emails to the right department for us and will often respond to questions and queries we may have.
We don't live locally and so it does make it more difficult for us as we cannot visit her personally, but we do feel content that she is receiving the attention she needs.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for such a wonderful review for Upton Dene, the team will be very proud to read your kind words. We're delighted to hear that your stepmother has settled in so well and that the welcoming environment, her lovely room, and the variety of experiences we offer have made a positive difference. We appreciate your words of praise for the care and efforts of our dedicated team. We greatly value your feedback regarding communication and are committed to continually improving this. We have regular resident and relative meetings, but please don't hesitate to reach out if there's ever anything more the team can do to support you. The home manager's door is always open and of course, if you are not able to be here in person, she is always at the end of the phone or available for a video call if you ever need her.

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Review of
Upton Dene Residential and Nursing Home
from K A (Daughter of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

By far the best care home after checking out many for Mum. Dad was also accepted so he could have a decent place to pass and spend his final days. The home is very organised and easy to get updated info on Mum. Staff have been fantastic during Dad's final days and helping Mum settle into a new environment

after she had been through a very emotional and traumatic experience. Thank you to you all.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your heartfelt feedback for Upton Dene. We're honoured to have been able to care for both your mum and dad during such significant times in their lives. It's heartwarming to hear that our team has been so supportive and helped your mum to adjust during this period. Your kind words mean a great deal to us, and please rest assured we'll continue to provide the best care possible.

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Review of
Barony Lodge Residential Care Home
from Ian W (Husband of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My wife was a resident at Barony Lodge Residential Care Home for two years and being a frequent visitor myself, got to know the staff well during this time. They were all focused and professional and happy. The food was excellent and I made sure I was always in time for tea and the cook's wonderful

cakes and sponges. Activities were well organised and regular. Singsongs were a favourite but sometimes I think I was the only one singing but with an audience.
Furnishings are comfortable throughout the building. Sadly my wife passed away in September but I know that her time spent at the Barony were happy and comfortable and for that I will be eternally grateful to all the staff involved.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you so much for sharing your kind words, especially at such a difficult time. We're grateful for the trust you placed in us to care for your wife during her time at Barony Lodge. It's wonderful to hear that she was so happy and comfortable with us and that you found our staff, activities, and meals to be so enjoyable. Your thoughtful feedback means a lot to all of us and we will be sure to share it with the home manager and team, who will be touched to read your comments.

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Review of
Upton Dene Residential and Nursing Home
from J M (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident for over 12 months during which time I have been very happy with her care and the facilities at Upton Dene which far exceed what I have seen elsewhere. All the staff are friendly, attentive and caring. There is a good routine with plenty of flexibility for individual needs. Activities

are varied and of a good standard with plenty of external agencies and individuals for extra interest and stimulation. The gardens are kept beautifully. Meals on the whole are very good and with a little more variety would be excellent.
Thank you for all you do!

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We appreciate your feedback on the meals and would like to reassure you that there are always alternative food choices available if residents don't fancy something that's on the menu. We have recently updated the style of our menus to make these alternatives much clearer, to help our residents to make their choices. Thank you again for your review, we will be sure to share it with the team.

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Review of
Bradwell Court Residential Care Home
from J S (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

We were so fortunate to find Bradwell Court as a home for our mum when she became unable to continue living independently. From day one we were all made to feel part of the Bradwell Court family and the care provided has always been excellent, warm and person centred.
We always felt listened to, informed

and our opinions valued by wonderful staff at all levels. At difficult times communication was prompt and served to allay any anxiety. Decisions were jointly made involving our mum and always in her best interest.
Every member of Bradwell Court is key to it achieving the best for its residents. There have been many examples of staff going above and beyond to maintain Mum's comfort, safety and dignity.
We feel very grateful for the kindness and understanding experienced during the time Mum lived at Bradwell and particularly the skill and compassion given at the end of her life.
We have complete confidence recommending Bradwell Court as an exemplary care home.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for sharing such a heartfelt review for Bradwell Court, the team will be touched to read your comments. It will mean so much for them to hear that you felt welcomed and that the staff were able to support both your mum and your family through every step of her journey. Thank you for your confidence in us and for recommending Bradwell Court, your feedback is greatly appreciated.

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Review of
Barony Lodge Residential Care Home
from Philip B (Son of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Barony Lodge Residential Care Home for the last ten months. During this time, her condition naturally declined so this was, of course, quite a difficult time for her and us. From Mum's admission to her discharge to hospital, all the staff were unfailingly attentive and considerate

of Mum's changing needs. The rooms are always bright and clean, the food is good and varied. There is a wide range of daily activities from trips out to gentle keep-fit classes. Nowhere is perfect all the time but Barony is an excellent care home. Thank you to all the staff.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for sharing such a heartfelt review, the team at Barony Lodge will be proud to read your kind words. We're so glad to hear that the staff could support your mum with the care and compassion she deserved. It's wonderful to know you appreciated the cleanliness, home-cooked meals and engaging activities in particular. Your feedback means a great deal to us, thank you.

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Review of
Barony Lodge Residential Care Home
from G G (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Mum has been in the care home for about five months and appears to have settled in nicely. The staff treat her with patience and kindness (my mum has vascular dementia). I am always updated if there are any problems, the staff are lovely and very approachable and make me feel welcome whenever I go to

see my mum.

Reply from Fae Doherty, Senior Marketing Officer at Barony Lodge Residential Care Home

Thank you so much for sharing your experience with us. We're delighted to hear that your mum has settled in comfortably at Barony Lodge and that you feel welcomed and well-informed during each visit. Supporting our residents with patience and kindness is our top priority, especially for those with dementia and it's wonderful to know this has made a difference for your family. Your trust means a lot to us and we're here to continue providing the attentive care and updates that give you peace of mind. Thank you again for your lovely feedback.

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Review of
Barony Lodge Residential Care Home
from Tania B (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

The care home staff are so attentive to the residents and their relatives. They looked after Dad so well with patience and understanding and when he was taken ill, they were supportive to us too.
They made us feel welcome at any time we visited which is so important when you have a loved one in residential

care.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your wonderful review for Barony Lodge. We're so pleased to hear that you felt welcomed and supported during your visits and that your dad received such a high standard of care. The team will be touched to read your kind words, thank you.

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Care Homes Owned by Sanctuary Care Ltd in Cheshire

Sanctuary Care Ltd Locations in Cheshire (4)

Sanctuary Care Ltd Reviews in Cheshire (285)

Upton Dene Residential and Nursing Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Upton Dene Residential and Nursing Home

Upton Dene Residential and Nursing Home

Upton Dene Residential and Nursing Home

Barony Lodge Residential Care Home

Upton Dene Residential and Nursing Home

Bradwell Court Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

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