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Care Home Owned by Sanctuary Care Ltd in City of Edinburgh

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in City of Edinburgh

Only the locations & reviews in City of Edinburgh for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in City of Edinburgh (1)

 

1 Care Home owned by Sanctuary Care Ltd in City of Edinburgh

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Camilla House Care Home

19 Grange Terrace, Edinburgh EH9 2LF 

9.7 39 reviews
"My father was a resident at Camilla House in Edinburgh for three years. During that time the staff demonstrated extraordinary kindness and…"   Read all 39 reviews
Location Type Care Home

A stunning listed building with period features, Camilla House is a beautiful home. But it’s the team, several of whom have been with the home for over 10 years, which make it really special. Passionate about enriching the lives of their residents,… Read more about Camilla House Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £1,625 / week

Sanctuary Care Ltd Reviews in City of Edinburgh (39)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.671) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

Overall Experience

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Review of

Camilla House Care Home

from N O (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my husband has received at Camilla House. All carers assist my husband when required and now help with his meals. Reviews on his health are regularly carried out every six months and go into lots of detail about his well being. Activities are very good everyday although my
husband is not able to take part.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your thoughtful review. We're so glad to hear that you are so pleased with the care your husband is receiving at Camilla House. Our team is dedicated to providing the highest standards of care and it's wonderful to know you appreciate the detailed health reviews and daily activities.


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Review of

Camilla House Care Home

from F M (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Camilla House in Edinburgh for three years. During that time the staff demonstrated extraordinary kindness and compassion to my dad and to us as a family, at all times. When the time came for him to set off on his next adventure, the staff on duty were truly incredibly and
made the experience one of calm and care. There is nothing they could have done differently. We are forever indebited to them for this. Thank you for everything, Camilla House team.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you so much for your heartfelt review. The team will be touched to hear how supported your family felt during your father's time at Camilla House. It will mean so much to them to hear how their kindness and compassion made such a difference. Thank you for sharing such wonderful feedback.


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Review of

Camilla House Care Home

from A B (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is happy and settled at Camilla House Care Home, and he is well cared for.
The settling in process was smooth straightforward.
The staff are very friendly and are attentive to our dad's needs. They keep us well informed.
The food is good and there is lovely home baking most days.
The nursing
staff are in regular contact with the local GP as required.
The management team are very approachable when needed.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your lovely five-star review for Camilla House. We're so pleased to hear that your dad is happy, settled, and so well cared for. It's wonderful to know that the settling-in process was smooth, and that our staff's attentiveness, communication, and delicious home baking have made a positive impact. Thank you for recognising our approachable management team as well - they are proud to support you and your dad.


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Review of

Camilla House Care Home

from Karen C (Daughter-in-law of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to write a review here with regards to Camilla House Care Home and the lovely staff. My father-in-law arrived at the home straight from the hospital in June 2024. The Camilla care staff made everything very straight forward for my father-in-law and us as a family. He loved the food, which was
great as he lost a lot of weight in hospital.
He liked joining in all the activities and watching the world cup was one of his highlights (being an avid football fan) and playing bowls and singing.
Sadly my father in law passed away in December with his dementia and other health problems but it is lovely to know as a family that his last six and a half months were enjoyed by him and his care was excellent.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for sharing such a heartfelt review, especially written at such a difficult time. It will mean so much for the team to hear how their care and support helped make your father-in-law's transition from the hospital so much easier, and that he enjoyed his time with us, from the food to the activities. We're especially glad that the team were able to ensure his love for football and bowls was something he could actively enjoy there. Our thoughts are with you and your family, and we're grateful that we could provide a safe and caring environment during his final months.


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Review of

Camilla House Care Home

from Rhona S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camilla House Care Home has a warm and welcoming atmosphere as soon as you step in. The staff are excellent displaying care and attention to my mum and got to know her quickly. She has enjoyed and engaged in the wide variety of activities and events provided by the home and benefited from these. I am
delighted that my mum is in such a safe and nurturing home at this stage in her life.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your wonderful feedback, the team at Camilla House will be delighted to read your kind words. We're so pleased to hear that your mum feels so safe in such a nurturing environment. It's lovely to know that our team's care and attention have helped her settle in so well and that she's enjoying the variety of activities and events. Thank you for taking the time to share such positive comments.


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Review of

Camilla House Care Home

from Derek S (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camilla House Care Home is a very friendly, warm and safe environment. The staff have been there for a while and this helps continuity. They are able to build up relationships with the residents and give them the support that they need.
There is always various events/activities on that help stimulate
the residents especially from some wonderful dedicated team members.
The communication is great and works both ways.
My father has greatly benefited from being cared by these people.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your thoughtful review. It's wonderful to hear how much you value the friendly, warm, and safe environment at Camilla House Care Home. We're so pleased that our dedicated team and engaging activities have made a positive impact on your father's well-being. Building meaningful relationships and providing tailored support to our residents is what we strive for every day. Your kind words about our communication and team continuity mean so much. Thank you for sharing your experience.


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Review of

Camilla House Care Home

from P S (Wife of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your review of Camilla House, the team will be delighted to hear how happy you are with your husband's care.


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Review of

Camilla House Care Home

from R M (Son of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in the care home for over a year, she enjoys singing, and the meals are very good and all made fresh with home baking most days. The staff are very good and helpful. Should my Mother need to see a doctor or hospital visit the office staff and carers sort it out and a member of staff
is always with her.
Should my Father be here at lunchtime he gets a meal. Overall I am very happy with the service and care my Mother gets.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your five-star review of Camilla House, the team will be so happy to read your kind words, and you and your father are most welcome anytime.


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Review of

Camilla House Care Home

from Gordon W (Son of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to see that care staff at Camilla Care Home have been able to maintain a high level of attentive care. All staff are very approachable and engage well with my loved one and other residents. Absolutely no regrets about my loved one residing at Camilla where I have no doubt they’ll continue to
provide the best of care.

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Review of

Camilla House Care Home

from J R (Sister of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for and her needs are met. My sister is very happy with her new home and settled very well. All staff are excellent in their individual role. Staff are approachable and always someone there if needed to discuss any issues. The facilities are good with lots of well-being and fun
activities and planned outings that my sister participates in and enjoys. The food is also excellent and always snacks and fluids are available for all including visitors. I can have a meal with my sister if I choose which is great social interaction to be able to still dine with my sister. The home is warm and creates a lovely ambience for residents and visitors, it is clean and well-organised. Credit to all staff including management who put so much time and thought into arranging special events for residents and family to enjoy. I would highly recommend Camilla House to friends and family. My sister is very happy and that gives our family peace of mind that she settled so well.

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Review of

Camilla House Care Home

from Chris H (Son of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve seen a significant improvement in my mum's general health and mental health following her move to Camilla House in early 2023. Mum seems to be very settled at Camilla and enjoys the support of the friendly and professional staff.

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Review of

Camilla House Care Home

from J W (Wife of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was in this home for ten months, till his death on 26th July. We were partly helped to pay by the council, as far as I know the full amount was paid. The room was very small and stuffy. Window looked out onto a roof. The bed was hospital style. He wasn't given a top sheet and blanket, I noticed
other residents were. He used a throw I took in on the bed. When I asked, I was told they would give him a summer duvet. He had one for two weeks, then back to the throw. I bought two duvets and covers. First one disappeared, second one I put on the bed myself. Two weeks later, back to the throw. I was never given a satisfactory explanation for this.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your review, we are sorry for your loss. We are so sorry you felt unhappy with the room, if you had raised this with us, we would have been more than happy to move him to a different bedroom. In terms of the duvet, our residents’ comfort is so important to us and during the summer months, your husband simply found the duvet made him too hot, so preferred to use the throw instead. We are sorry we didn't make you aware of this. Please don’t hesitate to contact the home manager directly if you have any other concerns.


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Review of

Camilla House Care Home

from R M (Son of Resident) published on 18 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Camilla House for two months and the staff are very good with her. She also likes the home cooked meals and baking and enjoys the sing-a-longs with one staff member. The home is clean and tidy with a nice garden to sit and relax.

Reply from Lisa McCauley, Social Media Officer at Camilla House Care Home

Thank you for taking the time to leave a review for Camilla House. We are pleased that your mother is settling well and enjoying our meals and activities. Best wishes.


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Review of

Camilla House Care Home

from P S (Wife of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to Camilla House Care Home from hospital where they had been unable to get him out of bed and he had lost two and a half stone in weight. He now walks from his room through to the main lounge and dining room with the help of two carers and is up all day. He enjoys all the food, eats
well and has gained some weight already! We are all very pleased with this progress.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for your review - it is wonderful to hear what great progress your husband is making with us at Camilla House. Best wishes.


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Review of

Camilla House Care Home

from Dorothy Y (Sister of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot do enough, for the people in Camilla House nothing is a bother. Lots going on for everyone, so many activities for all and Church service is good. All food really lovely, also cake and tea. Residents get birthday cake. Also, I would love to think, when my time comes, Camilla House would do for
me. Keep up good work staff, fantastic.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for your lovely review. Your kind words are so appreciated by our team. Best wishes.


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Review of

Camilla House Care Home

from Rose H (Daughter of Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my sister and I found Camilla House Care Home tucked away in a beautiful residential area in The Grange, Edinburgh. The professional care and kindness the staff give my mum is amazing. My mum has been there for two weeks and is already settled and very happy. Such peace of mind for all
her family. Thanking you all.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for taking the time to review our home. It's so wonderful to hear how pleased you are with the care your mum receives at Camilla House. Best wishes, Fae.


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Review of

Camilla House Care Home

from B N (Friend of Resident) published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend, who I have POA for, has been very happy at Camilla House Care Home. She is well cared for, clean, has good food and the staff are attentive. She appears to have activities in which she joins in with. Under Covid restrictions, visiting has been as easy as possible. I'm confident she is well
cared for and she is able to enjoy this stage of her life.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for taking the time to review our home and for your kind words - they are so appreciated! Best wishes, Fae.


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Review of

Camilla House Care Home

from Colin K (Husband of Resident) published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an outstanding care home, it is well-managed and the staff are very positive, patient and loving in their style of working. Really they are very good. They demonstrate tremendous respect for the residents, affection and also efficiency in the conduct of their tasks. They have the right
attitude of reverence and respect for elders. They are a credit to us all.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you for your five-star review and kind words for our team at Camilla House - it is so appreciated. Best wishes, Fae.


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Review of

Camilla House Care Home

from Sylvia W (Wife of Resident) published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and clean. Good food.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for your review and kind words for Camilla House! Best wishes, Fae.


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Review of

Camilla House Care Home

from John L (Husband of Resident) published on 24 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very welcoming, very good people.

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Awards / Recognitions (11)

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