Sanctuary Care Ltd in Cleveland & Teesside | 2 Care Homes

Review of
Dalby Court Residential Care Home
from L N (Wife of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Husband came in for a weeks respite care. He was well looked after and enjoyed his tie int he home. The staff were very friendly and helpful. Nothing was too much trouble and I was put at ease knowing my husbands needs were tended to.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your kind feedback. We're delighted that your husband enjoyed his respite stay and that the staff were so friendly and attentive. Please let us know if you need any support in the future.

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Review of
Dalby Court Residential Care Home
from Rachael K (Granddaughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My nana was upstairs for 3 weeks for respite/rehab following a 4 week stay in hospital. She'd had such poor care in hospital coming out with multiple problems to her skin and diabetes.
I was met with care and warmth every day of her stay - the leadership team liaised with the doctors and got her the

help she needed and she was looking and feeling better within 2 days!
She developed cellulitis whilst here and this was dealt with promptly. The facilities are great, I loved seeing her with her hair done by the hairdresser! Nana enjoyed the food.
Nana was getting miserable towards the end of her stay as she was missing home but staff always made time for her and she was respected and well looked after.
I can't thank the staff enough for their help getting my nana back to herself. I'd have no problem recommending this home to anyone needing this care. Keep up the great work!

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your detailed and heartfelt review. We're so pleased to hear that your grandmother received the care and attention she needed during her stay. It's wonderful that she felt better so quickly and that the staff made such a positive difference. Your recommendation and kind words mean so much to us - thank you for sharing your experience.

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Review of
Dalby Court Residential Care Home
from A T (Respite Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

I came into Respite Care for a week to give my wife a break from her caring duties. I was well looked after and all my needs a were taken care of. Staff were lovely and the meals were very good. I had everything I needed for my week stay, and have no hesitation in coming back when my wife needs a another

break.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your kind words for our team at Dalby Court. We're so pleased to hear that you were so well cared for during your respite stay. It's wonderful to know that you enjoyed your time with us and we'd be delighted to welcome you back again. Thank you for sharing your experience.

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Review of
Dalby Court Residential Care Home
from J H (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Since being here at Dalby Court I have had the best care from the staff and I get on well with most residents. The food is satisfactory, and I enjoy some of the residents, the food is satisfactory and I enjoy some of the residents. I can have a laugh and they are always there to assist you. I know I

am not a well person and they have made life better for me.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your feedback. We're so pleased to hear that you feel so well cared for and supported by our team at Dalby Court. It's wonderful to know that you enjoy the company of your fellow residents and that we've been able to make such a positive difference in your life. The chef and home manager are very proactive about seeking feedback, so would be only too happy to discuss different options with you. And of course the chef is always very happy to provide alternatives to what's on the menu to suit individual tastes and preferences.

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Review of
Dalby Court Residential Care Home
from S W (Son of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Having watched the staff I can say without prejudice that the Activities Coordinator is excellent at the care she gives to the residents. She is always entertaining them. Brilliant!

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Review of
Dalby Court Residential Care Home
from Michael R (Brother-in-law of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

As an elderly (86 year old) man charged with having sole care of an older (97 years at death in November 2024) man suffering from dementia I needed all the help I could get. This I got from Dalby Court Residential Care Home. He asked to go into this care home and I found it to be ideal. He was at all

times well looked after and when my own health was poor I had no worries regarding his care. The staff went beyond their normal duties to help and I am grateful for this.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you so much for sharing your experience. We're truly heartened to hear that our team at Dalby Court were able to provide the care and support you both needed during such a challenging time. It's wonderful to know that their dedication and compassion made such a difference, ensuring comfort and your peace of mind. Your kind words mean a lot to us, and we're grateful for the trust you placed in us.

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Review of
Dalby Court Residential Care Home
from S C (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My father has settled really well at Dalby Court. The management and staff have been excellent very supportive and understanding. I am happy and confident that my father is receiving compassionate care, and he is very happy to be a resident at Dalby Court. Well done to all at Dalby Court.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you so much for your wonderful feedback for Dalby Court. We're delighted to hear that your father has settled in so well and that you feel confident in the compassionate care he's receiving. It means so much to us to know that the management and staff have made such a positive impact and we'll be sure to share your kind words with the team at Dalby Court. Thank you for entrusting us with your father's care.

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Review of
Dalby Court Residential Care Home
from J C (Brother of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

From Australia. Only in the UK for 2 weeks. Sister's room could be improved. I understand she is being moved to a new room. Would be nice to see my sister taken out for a wheelchair walk or other excursion in a bus or the like.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your review. We would like to reassure you that, while your sister prefers to enjoy the varied activities taking place inside the home, if she ever fancies going out and about in the wheelchair our staff would be more than happy to take her. Since your return to Australia, we know the home manager has also tried to get in touch to reassure you that your sister is happily settling into her new bedroom. Your feedback is greatly appreciated and will be shared with the team, thank you.

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Review of
Nunthorpe Oaks Residential Care Home
from A S (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Very clean environment. Staff always welcoming and helpful. The only slight problem is food for Mum due to her dietary needs. She cannot eat eggs and cheese. Staff very encouraging to ensure engagement with activities. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your kind words about our environment and the team at Nunthorpe Oaks. We're so pleased to hear much your mum is enjoying the activities. Please rest assured that our chef is always happy to prepare alternatives for those with dietary requirements and regularly discusses different options with your mum to ensure she enjoys her meals. Your feedback is greatly appreciated, and the manager will be sure to share it with the team.

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Review of
Dalby Court Residential Care Home
from E C (Respite Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

I live alone and required cancer treatment so I booked a respite bed for the period of treatment. It was so good the management and all the staff were so supportive and kind that my stay was like being on holiday. My daily visits to the hospital were helped by staff organising my meals and on return

making sure I was comfortable and attending to all my requests. My bedroom was kept very clean also the
en-suite. Well done Dalby Court. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you so much for sharing your experience with us. We're so pleased the team were able to support you during such a challenging time. It's wonderful to hear that you felt so well cared for and that we could make your stay so comfortable. We will be sure to pass on your kind words to everyone at Dalby Court. Wishing you all the best.

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Review of
Dalby Court Residential Care Home
from John M (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My Mum has now been in the home for over a year, and in that time she has been very well supported by all staff. I am always met with smiling faces and kept well informed of all mum's needs and care. Mum's room and all other facilities are kept spotless. She is included in many of the activities which

It's good for her social skills/needs. When Mum first went into the home it was very hard for my dad, after having a word with management we came up with a plan for dad to visit and take mum out a couple of times a week. I cannot praise the manager, office staff and carers enough a great team of people.
We recently had an incident where my dad took ill just outside the home, the staff were amazing they called an ambulance, and sat with him until he got treatment. They then reassured my mum for the rest of the day until they had news that he was on the mend.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for sharing your experience of Dalby Court. We're so pleased that your mum is so well cared for and that our team could support your family during such a difficult time. It's great to hear that the activities are benefiting your mum and that the plan for your dad's visits has worked well. Your feedback is greatly appreciated.

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Review of
Dalby Court Residential Care Home
from E L (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My mother is a resident in Dalby Court it has been a difficult time with decisions that have to be made for her safety. I have had so much support from the carers and the clerical staff. Important events have taken place in the family ie a family wedding. They advised me what to do. The staff ensured

that my mam was up and ready and presentable for her to enjoy her day. She totally enjoyed her time with family and once tired we returned her and the staff supported her on return. These times are important to us as a family and are happy she can join in. She can't remember the day but enjoyed it at the time and we have the photos to last forever. Thank you team at Dalby Court.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your heartfelt review for Dalby Court. We're so glad to hear that your mother had a special time at the family wedding and that our team were able to support you in making those precious family memories. Your feedback is greatly appreciated and the team will be touched to read your kind words.

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Review of
Dalby Court Residential Care Home
from K H (Nephew of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

I almost always had a positive experience when I visited my uncle. He always speaks highly of the staff. I find all the staff approachable. The home is clean and free of unpleasant odours as are the bedrooms. My uncle enjoys the food offered in particular - Fridays.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your review for Dalby Court, we are delighted to hear how happy your uncle is there and how much he enjoys the home-cooked food.

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Review of
Dalby Court Residential Care Home
from A C (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

From day one the staff have been great. My father-in-law currently has limited mobility and the staff are always checking on him. His room is lovely, he's really enjoying the food and the staff regularly bring him drinks/snacks. He really enjoys talking to the staff - they're all so friendly and respectful.

He also loved that his laundry was done straight away.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

We are delighted to hear how happy your father-in-law is at Dalby Court, thank you on behalf of the team who will be delighted to read this five star review.

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Review of
Dalby Court Residential Care Home
from Jeanette F (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

I would highly recommend Dalby Court Care Home.
My mother since entering the facility has been so much more happy in every way.
The care is highly professional, caring feeling. The high quality of food and overall cleanliness is fantastic.
My mother feels safe, secure, and her overall well-being

has improved enormously.

Reply from Kate Yates, Communications and Content Specialist at Dalby Court Residential Care Home

Thank you for your review of Dalby Court, it certainly sounds like your mother is thriving there which is wonderful to hear.

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Review of
Nunthorpe Oaks Residential Care Home
from Ann D (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

Everything about this home is great, the manager and assistant manager are very approachable and always willing to talk nothing is ever a trouble.
Every single member of staff always go the extra mile to make sure the residents are well cared for and treat with dignity. There is always some kind of

activity on, they all really seem to enjoy their job and it shows. They really are all so lovely, friendly and treat everyone with respect - I visit a lot and never once have I seen anything other than fantastic care. Mam is happy there and having dementia can be a little bit of a challenge at times but they calm her when she gets anxious and always reassure her. She likes all the staff and it means a lot to know she's in safe hands and happy especially when she didn't want to ever go into a home in the first place but they won her over and she is very happy and content - massive thanks to each and every one of you, great teamwork.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your wonderful five star review for Nunthorpe Oaks, the team are certainly very special and will be so proud to read your comments. It sounds like your mother is thriving there.

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Review of
Nunthorpe Oaks Residential Care Home
from K C (Friend of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always very helpful, friendly and always smiling. The home is always clean and has a lot of activities going on every day. The food always looks delicious and always have a tea trolley coming around. I have been visiting for over six months and would recommend Nunthorpe Oaks to anyone

looking for a friendly place to live.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your wonderful five-star review for Nunthorpe Oaks, the team are certainly very special and will be delighted with your personal recommendation.

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Review of
Nunthorpe Oaks Residential Care Home
from J D (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent staff, very helpful and cheerful. The home's facilities are very good, pleasant and airy. Very good with visitors. Lovely to visit and the staff are always welcoming.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your review of Lake View, the team are passionate about embracing residents' loved ones into life in the home and you are always most welcome.

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Review of
Nunthorpe Oaks Residential Care Home
from T D (Grandson of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Incredibly caring staff and an excellent overall experience.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your review for Nunthorpe Oaks, the team will be thrilled to read your kind words.

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Review of
Nunthorpe Oaks Residential Care Home
from Carole N (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

The care given to my dad is exceptional. The staff are all so good and patient with him. The food is very good and well-balanced. He is very settled here and it makes such a difference to know he is somewhere lovely and taken care of and safe. Would highly recommend.

Reply from Kate Yates, Communications and Content Specialist at Nunthorpe Oaks Residential Care Home

Thank you for your wonderful review of Nunthorpe Oaks, the team will be delighted to hear how happy you are with your father's care.

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Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

Sanctuary Care Ltd Locations in Cleveland & Teesside (2)

Sanctuary Care Ltd Reviews in Cleveland & Teesside (177)

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Nunthorpe Oaks Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Dalby Court Residential Care Home

Nunthorpe Oaks Residential Care Home

Nunthorpe Oaks Residential Care Home

Nunthorpe Oaks Residential Care Home

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