Sanctuary Care Ltd in Devon | 4 Care Homes

Review of
Furzehatt Residential and Nursing Home
from Wendy H (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My Mum resided in the nursing side of Furzehatt for approximately 3 years prior to then she had resided in 2 other residential care homes. The Registered Nursing staff are some of the most excellent Nurses I have had the privilege to meet they always ensured My mother's Medical needs were addressed.

They always respected my concerns and included me in decision making.
Mum had end stage Alzheimer's the time she was admitted to Furzehatt carers ensued she was treated with dignity and respect they excepted me as Mums advocate checking in with me ensuring her care needs were being met. After having not good experiences in other residential homes the day we brought Mum into Furzehatt my sister and I felt she had come home. Mum was settled in to a bright sunny room given a lovely lunch and the smile across her face was priceless a smile we had not seen in along time. Mum passed in Furzehatt March 2025 after being poorly for approximately 8 weeks the staff couldn't have been more attentive.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a touching review, especially written at such a difficult time. It means so much to hear that your mum felt so at home at Furzehatt and was treated with the care, dignity, and respect she deserved. We're incredibly grateful for your kind words about our nursing staff and carers, they will be very proud to read your comments.

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Review of
Fernihurst Nursing Home
from N H (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Had a lovely afternoon with mum for mothers day entertainment. The musician was fab, he got all the residents and staff joining in. The buffet that was put on for everyone was a lovely touch. All the staff were milling around making sure all residents and visitors were having a good time nothing was

too much trouble.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely feedback. We're so glad you enjoyed the Mother's Day celebration. It's wonderful to hear that the music, buffet, and lively atmosphere made for such a special afternoon.

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Review of
Ivydene Residential and Nursing Home
from Suzanne F (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Well, what can I say. If I could award 10 stars to Ivydene, that too would be too few. My mum is looked after so well by all the staff, from the cleaners to the management. Nothing is ever too much trouble and they know all the residents names and the family's too. It feels so much more like a large

family atmosphere than just a care home. The residents are treated like humans and are encouraged, not forced, to join in with daily activities. There's always something going on, from a quiz, to a good old sing song. From personal experience my mum is always washed, hair done, dressed smartly even if she wants to be in her room all day. The food she is served always looks delicious and a good range is always on offer. Plus the dining room is clean with linen table cloths and flowers, such a nice touch. They have certainly managed to help my mum to be the best she can be with her dementia.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your wonderful review. The team will be touched to read your kind words and delighted to hear that your mum feels so at home at Ivydene. Our home manager and his team are dedicated to creating a warm, family-like environment where residents receive care that is truly person centred in terms of their unique needs and preferences and it's wonderful to hear how much this is appreciated. Thank you for sharing your experience.

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Review of
Furzehatt Residential and Nursing Home
from Jill D (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Mum has been in the Nursing Home since August 2024. The care that she receives is outstanding across the board. From the cleaner stopping to chat and joking with Mum to understanding her moods and adjusting care accordingly. Mum likes to stay asleep in the morning and often has her wash/shower in the

afternoon. All of the carers show kindness and treat her with great dignity. Recently this was shown in an amazing effort to make Mums 90th birthday very special for her. Including a birthday cake from the kitchen and all gathering to sing happy birthday, we held a family gathering in the quiet area and enjoyed a cup of tea and birthday cake with Mum.
At Christmas every effort was made to ensure an enjoyable day for all residents, at the level they could engage in.
There is a regular programme of interesting activities, Mum doesn't engage much with others( her preference) but receives individual visits and pampering sessions.
We really couldn't be happier with the care provided.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your heartfelt review. It's wonderful to hear that your mum is receiving such outstanding care and that every member of the team at Furzehatt is so attentive to her needs and preferences. We're especially glad that her 90th birthday was made so special and that she was able to enjoy Christmas in a way that suited her. Your kind words will mean so much to the team, and we'll be sure to share them.

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Review of
Ivydene Residential and Nursing Home
from Donatella P (Friend of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting Ivydene regularly and never once have been disappointed. The courtesy of the staff, the never-ending cleaning, and the serenity of the guests are really extraordinary. The guests are very well looked after, well nourished, always clean and smiling. I am grateful to have such house

in our village. Well done to one and all.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your kind words. We're delighted to hear that you appreciate the dedication of our staff and the warm, caring environment at Ivydene. We look forward to welcoming you again soon.

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Review of
Ivydene Residential and Nursing Home
from Mary M (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Ivydene I would like to high light the following:
1. The food I cannot highlight the numerous meals all are fantastic and I would recommend them to anyone.
2. We are so pleased with the care and support we receive.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your kind words about Ivydene. We're thrilled to hear that you enjoy the home-cooked meals and find them so fantastic. We're equally delighted that you're so happy with the care and support you receive, the team will be delighted to read your kind words. Your review means so much - thank you.

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Review of
Furzehatt Residential and Nursing Home
from Karen H (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Mum was transferred to Furzehatt nursing home just before Christmas 2024. She settled in well and was comfortable there. We were called up to Furzehatt home early hours in the morning in the new year, when the on duty nurse noticed mum's condition had changed. Although night time, all staff kept checking

on mum plus making sure we were all okay. When mum passed away they treated her with dignity and respect. The nurse was excellent and helped us through a very sad time and in a gentle way explained next steps. Although mum was there for a short time, we were very impressed with her care and all of the staff.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a heartfelt review during what must be a very difficult time for you and your family. We're deeply sorry for your loss, but we're honoured to know that your mum was comfortable and so well cared for at Furzehatt. It's comforting to hear that our team provided the support and compassion you needed. Our thoughts are with you and your family.

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Review of
Greenslades Nursing Home
from Samantha C (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

It has been wonderful to see the improvements in my mum's mental and physical health since moving into Greenslades. She is clean, well-fed, bright and happy. The staff are fantastic with her and have taken the time to get to know her well. Mum really enjoys the variety of activities and loves having

the company of the other residents and staff. The food is excellent and mum enjoys it all. It is a huge relief to our family to know that Mum is so well cared for and is happy and thriving, despite her Alzheimers.

Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you so much for your kind words, our team at Greenslades will be so proud to read your comments. We're thrilled to hear about the positive changes in your mum's well-being since joining us. Our team takes great pride in providing personalised care and creating a warm and engaging environment, ensuring residents feel happy and supported. Knowing that your mum is thriving and enjoying her time here means so much, thank you for trusting us with her care.

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Review of
Fernihurst Nursing Home
from Pat C (Wife of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

We had a lovely dinner the service was very good, my husband and really enjoyed himself. I was concerned he may miss behave but the staff put him at ease. It was a lovely day, good food and helpful staff.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind review of our team at Fernihurst. We're so pleased to hear that you and your husband enjoyed your dinner and felt comfortable with the support of our team. Creating relaxed and enjoyable experiences for families is at the heart of what we do. Your feedback means so much to us - thank you.

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Review of
Fernihurst Nursing Home
from C H (Wife of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband is looked after very kindly and efficiently. I am kept informed of any medical problems, a review is carried out and discussed with me and our daughters. He is encouraged to join in the varied activities but often refuses. We are lucky to have been offered Fernihurst. The Christmas lunch

with him was wonderful.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words. We're delighted to hear that you feel so well-informed and supported, and that your husband is being cared for with such compassion and kindness. It's wonderful that you enjoyed the Christmas lunch together - it's moments like these that make such a difference. We truly value your feedback and thank you for trusting us with your husband's care.

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Review of
Ivydene Residential and Nursing Home
from June S (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Ivydene has provided wonderful care, support, entertainment and compassion to both my parents throughout this year. It has been a great comfort to us knowing that our parents are so well cared for. Ivydean is a wonderful place filled with very special staff who provide a very safe and happy home.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your heartfelt review. We're so pleased to hear that your parents are so well cared for and supported at Ivydene. Knowing we've provided comfort and peace of mind to your family means so much to us. Our team are certainly very special and are truly dedicated to creating a happy home, so your kind words will be greatly appreciated, thank you.

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Review of
Fernihurst Nursing Home
from Andrew M (Friend of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service with a smile.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely five star feedback. We're so glad to hear you appreciate so many aspects of life at Fernihurst, our team are certainly very special here.

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Review of
Greenslades Nursing Home
from C C (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

The staff at the home were excellent during my father's stay. Nothing was too much trouble for them and they were always welcoming. They were happy to chat about what had happened during the day. The room was a good size and the lounge was very homely. Although Dad was only there for a short time his

care and attention were greatly appreciated.

Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your kind words. We're so pleased to hear that you felt so welcomed and supported during your father's stay with us at Greenslades. It's heartening to know that our team could provide the care and attention he needed, even for a short time. Your appreciation means so much to us, and we're glad we could make his stay as comfortable as possible.

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Review of
Fernihurst Nursing Home
from Kayleigh K (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in Fernihurst now for 6 weeks and I can not begin to describe how happy I am with the final place we have chosen for my dad to be. There are not enough words to describe how truly amazing the whole team is. They are so friendly and helpful and most importantly you can see they really

care about what they do and how much they love what they do. All I can say is that Fernihurst is utterly amazing.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your wonderful feedback, which we have shared with the home manager and team, who will be proud to read your kind words. We're thrilled to hear how happy you are with your dad's move to Fernihurst. It's wonderful to know that our team's dedication and care have made such a positive impression. They are passionate about enriching the lives of their residents and we are delighted this truly shines through, thank you.

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Review of
Fernihurst Nursing Home
from Gary M (Son of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

I came in for the Christmas lunch. Very nice food, lovely staff and excellently presented. Can I come for the evening meal? tonight?

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your kind words. We're delighted you enjoyed the Christmas lunch and appreciated the food, presentation, and our wonderful team. We'd love to have you join us again at Fernihurst.

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Review of
Fernihurst Nursing Home
from L H (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

We have come along for the Xmas dinner day and what a lovely lunch and the lengths the staff have gone to, to accommodate us has been fantastic. The room has been decorated to a very high standard. What an enjoyable lunch.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely feedback for our team at Fernihurst. We're thrilled to hear you enjoyed the Christmas dinner and appreciated the effort our staff put into making the day so special. Creating a festive and welcoming atmosphere for residents and their families is so important to us, and we're delighted it made your lunch enjoyable. Your kind words will mean so much to our team, thank you.

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Review of
Fernihurst Nursing Home
from Steve C (Son of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been extremely impressed with the support, care and attention my mum has received from everyone at Furnihurst. We made the right choice placing her in your excellent nursing home.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you feel so confident in your choice of Fernihurst for your mum's care. Our team takes great pride in providing the best support and person-centred care for every resident, and it means a lot to know we've made a positive difference for your family. Thank you for sharing your experience.

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Review of
Fernihurst Nursing Home
from Linda T (Wife of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault anything. The staff are amazing and look after my husband and my family with every effort and care.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your heartfelt feedback for our team at Fernihurst. We're so pleased to hear that you feel so well-supported and cared for, both for your husband and your family. Our team is dedicated to providing the best possible care, and your kind words mean so much to us. Thank you.

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Review of
Greenslades Nursing Home
from Vicky W (Partner of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I found the staff to be very professional, kind and helpful. The home was always clean and they were having home improvements done as well, painting etc. The staff were approachable and would always answer any questions you had.

Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your thoughtful feedback for the team at Greenslades. We're so pleased to hear that you found our staff professional, kind and approachable. Maintaining a clean and welcoming environment is very important to us and we're glad you noticed our ongoing improvements.

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Review of
Furzehatt Residential and Nursing Home
from Nigel C (Brother of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Love them. Very caring, look after them very well. Make us very welcome. Always keeps me engaged about what is going on. Very helpful, very good staff. 10 out of 10.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review for Furzehatt, the team will be touched to read your kind words. We're thrilled to hear how much you appreciate the care and attention provided. It's wonderful to know that you feel welcomed, informed, and supported. Your kind words and perfect score will mean so much to the team. Thank you.

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Care Homes Owned by Sanctuary Care Ltd in Devon

Sanctuary Care Ltd Locations in Devon (4)

Sanctuary Care Ltd Reviews in Devon (363)

Furzehatt Residential and Nursing Home

Fernihurst Nursing Home

Ivydene Residential and Nursing Home

Furzehatt Residential and Nursing Home

Ivydene Residential and Nursing Home

Ivydene Residential and Nursing Home

Furzehatt Residential and Nursing Home

Greenslades Nursing Home

Fernihurst Nursing Home

Fernihurst Nursing Home

Ivydene Residential and Nursing Home

Fernihurst Nursing Home

Greenslades Nursing Home

Fernihurst Nursing Home

Fernihurst Nursing Home

Fernihurst Nursing Home

Fernihurst Nursing Home

Fernihurst Nursing Home

Greenslades Nursing Home

Furzehatt Residential and Nursing Home

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