Sanctuary Care Ltd in Dumfries & Galloway | 1 Care Home

Review of
Allanbank Care Home
from David K (Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Can I please recommend for the highest commendation the staff, they all give the highest standard of care unequally in the care setting, could I recommend they are given a bonus of £1000 and £2000 would to be unreasonable. I'm sure they would not object to 10% of this. This is a genuine recommendation

of the 66 other residents of the Allanbank Care Home.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for your heartfelt recommendation and kind words about our staff at Allanbank Care Home. They will be touched to read your wonderful comments about the high standard of care they provide. Your suggestion for commendation and acknowledgment truly reflects the positive impact the team has made on the lives of their residents, thank you for sharing your feedback.

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Review of
Allanbank Care Home
from S W (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Dads room is very clean and spacious and has a nice view. The staff are very helpful and have made it very easy for dad to settle in. He is eating well, enjoying all the meals and snacks. Staff accompany him on regular walks around the grounds. Definitely a weight off my mind that he is safe and well

looked after.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your wonderful review for Allanbank. We're so pleased to hear that your dad has settled in so well and is enjoying his meals, walks, and the care of our dedicated team. The team will be touched to hear how their care gives you such peace of mind. Thank you for sharing your feedback.

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Review of
Allanbank Care Home
from G W (Daughter-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

It was a big decision to move my husbands dad into a care home, but he just wasn't safe at home. Since moving to Allanbank I feel that not only has my father-in-laws life improved, my husband is less stressed. The room is light and airy, with a lovely view. The grounds are nice and well maintained.

And the staff are wonderful. The food is proper home cooked, and wholesome. The move was definitely the best decision. Thank you to the manager for your help/

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your kind words. We understand how difficult the decision can be, and we're so pleased to hear that your father-in-law is thriving at Allanbank and that it has brought peace of mind to your family. Our team takes great pride in creating a comfortable, safe, and welcoming environment, and your feedback will mean a lot.

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Review of
Allanbank Care Home
from J W (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good

but he says some days not so good. He would love to be able to play dominoes. We thank you.

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Review of
Allanbank Care Home
from Jill H (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that

they were not taking things personally.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for sharing your experience. We're sorry to hear your mum wasn't feeling her best during that time, but we're glad our staff provided the care and understanding she needed. It's heartening to know their reassurance made such a difference to you as well. Your feedback means a great deal thank you.

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Review of
Allanbank Care Home
from M P (Guardian of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your wonderful feedback. We're so pleased to hear that you find our team to be so kind, knowledgeable, and supportive. Providing the best care is at the heart of what we do, and it's incredibly rewarding to know that our efforts are appreciated. Your recommendation means a great deal - thank you.

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Review of
Allanbank Care Home
from Florence C (Friend of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months.
The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents.
The activities team was very good at providing entertainment

and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could.
Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily.
During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care.
I would like to thank all staff on behalf of the family our grateful thanks.
I would certainly recommend this Care Home to anyone.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for sharing your kind words about the team at Allanbank, especially written during such a difficult time. It means so much to know that your friend was well cared for and able to enjoy his time with us, especially participating in the activities. We will be sure to share your wonderful review with the team, who will be touched to read your comments, thank you again.

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Review of
Allanbank Care Home
from John H (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

The staff are all very nice and have a nice friendly approach to all the residents.
There are regular activities to join in.
There are also outdoor trips which are greatly liked by everyone who goes.
The food is very good and varied.
The management is very good and friendly.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your lovely feedback for Allanbank. We're so pleased to hear that you've found our staff to be friendly and that you're enjoying the activities, outdoor trips, and the variety of food we offer. We're also glad to hear that our management team has been supportive and welcoming. Your comments will be shared with the team thank you.

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Review of
Allanbank Care Home
from Jillian C (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled

in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for taking the time to write such a heartfelt review. We are so sorry for your loss. The team will be deeply touched to read your kind words about the care they provided to your mother.

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Review of
Allanbank Care Home
from Billy L (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though

Mum can't do much for herself they always try and include her.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your five-star review of Allanbank, we are delighted to hear how well your mother has settled in, she is certainly in good hands.

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Review of
Allanbank Care Home
from T R (Daughter of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent

care.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your review for Allanbank, we are delighted to hear how happy your mother is there.

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Review of
Allanbank Care Home
from S C (Wife of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges.
My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has

been dealt with to my satisfaction.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for taking the time to leave this review, the team at Allanbank are very proud of the care they provide. Please rest assured that our staff are extremely proactive in ensuring that our residents have the correct amount of fluids, something which is overseen and monitored very closely by our senior staff. If you do have any concerns, please do speak to the home manager directly, her door is always open.

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Review of
Allanbank Care Home
from T M (Great-Niece of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.

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Review of
Allanbank Care Home
from Frances B (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy

at all times. The staff take the time to keep him mobile.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for taking the time to leave such a wonderful review, the team at Allanbank will be delighted to read your comments and we are happy your father has settled in with us so quickly.

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Review of
Allanbank Care Home
from Marlyn C (Sister of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience

Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being

older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.

Reply from Lisa McCauley, Social media officer at Allanbank Care Home

Thank you for taking the time to leave a review; we really value your feedback. We are pleased to hear your sister is happy at Allanbank, but we're sorry to hear about your concerns. We would like to reassure you the team will always listen to any concerns you have. Please contact the team, and they would be happy to talk things through and work with you and your sister to put things right. You can call 01387 249935, email: allanbank@sanctuary.co.uk or pop in to see us if you can. Best wishes.

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Review of
Allanbank Care Home
from A B (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.

Reply from Lisa McCauley, Social media officer at Allanbank Care Home

Thank you for taking the time to write a review for Allanbank. We really appreciate your feedback and will pass your kind word on to the team. Best wishes, Lisa.

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Review of
Allanbank Care Home
from E T (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.

Reply from Lisa Mcauley, Social media officer at Allanbank Care Home

Thank you for your review about your mother's care at Allanbank. Your feedback is important to help us make improvements and we are pleased to let you know, we are currently recruiting for more care staff and we hope to have a full team very soon. Thank you for your kind words about our staff and will pass this onto the team. Best wishes, Lisa.

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Review of
Allanbank Care Home
from A H (Sister of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

All staff and management are working together as a team. I have noticed there is sometimes only one member of staff on to look after eight residents, which is a lot to see too.
Overall. they give good support and encouragement.
There is a wide variety of food and of a great standard.

Reply from Lisa Mccauley, Social media officer at Allanbank Care Home

Thank you for leaving a review for Allanbank Care Home. We really appreciate your feedback and take your comments very seriously. We have passed your comments about our staff to the management team. Thank you for your kind words about the team spirit, good care and the standard of food. Best wishes.

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Review of
Allanbank Care Home
from John M (Son of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for your kind words about our home and team. Best wishes, Fae.

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Review of
Allanbank Care Home
from R B (Daughter-in-law of Resident) published on 16 July 2023

Submitted via Website • Report

Overall Experience

My 90-year-old mum moved here from hospital after some transient ischaemic attacks had left her very debilitated with high dependency.
The staff have made a tremendous effort to meet all her many care needs and to get to know her.
Two staff members and their team have been a tremendous support during

this journey for Mum and the whole family.
Mum is improving slowly and after six weeks is attempting to speak a little. One of the first sentences we could make out was “They are very kind” referring to her Allanbank carers. I think that says it all!

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you so much for your wonderful review for Allanbank Care Home. It's great to hear that your mum is improving and that she seems happy with us. Best wishes.

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Care Home Owned by Sanctuary Care Ltd in Dumfries & Galloway

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