Only the locations & reviews in Dumfries & Galloway for Sanctuary Care Ltd are showing below.
View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd
Bankend Road, Dumfries DG1 4AN
"It was a big decision to move my husbands dad into a care home, but he just wasn't safe at home. Since moving to Allanbank I feel that not…" Read all 59 reviews
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith. The… Read more about Allanbank Care Home
Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your wonderful review for Allanbank. We're so pleased to hear that your dad has settled in so well and is enjoying his meals, walks, and the care of our dedicated team. The team will be touched to hear how their care gives you such peace of mind. Thank you for sharing your feedback.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your kind words. We understand how difficult the decision can be, and we're so pleased to hear that your father-in-law is thriving at Allanbank and that it has brought peace of mind to your family. Our team takes great pride in creating a comfortable, safe, and welcoming environment, and your feedback will mean a lot.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for sharing your experience. We're sorry to hear your mum wasn't feeling her best during that time, but we're glad our staff provided the care and understanding she needed. It's heartening to know their reassurance made such a difference to you as well. Your feedback means a great deal thank you.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your wonderful feedback. We're so pleased to hear that you find our team to be so kind, knowledgeable, and supportive. Providing the best care is at the heart of what we do, and it's incredibly rewarding to know that our efforts are appreciated. Your recommendation means a great deal - thank you.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you so much for sharing your kind words about the team at Allanbank, especially written during such a difficult time. It means so much to know that your friend was well cared for and able to enjoy his time with us, especially participating in the activities. We will be sure to share your wonderful review with the team, who will be touched to read your comments, thank you again.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your lovely feedback for Allanbank. We're so pleased to hear that you've found our staff to be friendly and that you're enjoying the activities, outdoor trips, and the variety of food we offer. We're also glad to hear that our management team has been supportive and welcoming. Your comments will be shared with the team thank you.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for taking the time to write such a heartfelt review. We are so sorry for your loss. The team will be deeply touched to read your kind words about the care they provided to your mother.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your five-star review of Allanbank, we are delighted to hear how well your mother has settled in, she is certainly in good hands.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for your review for Allanbank, we are delighted to hear how happy your mother is there.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you so much for taking the time to leave this review, the team at Allanbank are very proud of the care they provide. Please rest assured that our staff are extremely proactive in ensuring that our residents have the correct amount of fluids, something which is overseen and monitored very closely by our senior staff. If you do have any concerns, please do speak to the home manager directly, her door is always open.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
Thank you for taking the time to leave such a wonderful review, the team at Allanbank will be delighted to read your comments and we are happy your father has settled in with us so quickly.
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Submitted via Postal Card • Report
Reply from Lisa McCauley, Social media officer at Allanbank Care Home
Thank you for taking the time to leave a review; we really value your feedback. We are pleased to hear your sister is happy at Allanbank, but we're sorry to hear about your concerns. We would like to reassure you the team will always listen to any concerns you have. Please contact the team, and they would be happy to talk things through and work with you and your sister to put things right. You can call 01387 249935, email: allanbank@sanctuary.co.uk or pop in to see us if you can. Best wishes.
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Submitted via Postal Card • Report
Reply from Lisa McCauley, Social media officer at Allanbank Care Home
Thank you for taking the time to write a review for Allanbank. We really appreciate your feedback and will pass your kind word on to the team. Best wishes, Lisa.
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Submitted via Postal Card • Report
Reply from Lisa Mcauley, Social media officer at Allanbank Care Home
Thank you for your review about your mother's care at Allanbank. Your feedback is important to help us make improvements and we are pleased to let you know, we are currently recruiting for more care staff and we hope to have a full team very soon. Thank you for your kind words about our staff and will pass this onto the team. Best wishes, Lisa.
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Submitted via Postal Card • Report
Reply from Lisa Mccauley, Social media officer at Allanbank Care Home
Thank you for leaving a review for Allanbank Care Home. We really appreciate your feedback and take your comments very seriously. We have passed your comments about our staff to the management team. Thank you for your kind words about the team spirit, good care and the standard of food. Best wishes.
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Submitted via Postal Card • Report
Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home
Thank you for your kind words about our home and team. Best wishes, Fae.
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Submitted via Website • Report
Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home
Thank you so much for your wonderful review for Allanbank Care Home. It's great to hear that your mum is improving and that she seems happy with us. Best wishes.
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