Sanctuary Care Ltd in East Lothian | 1 Care Home

Review of
Tyneholm Stables Care Home
from J S (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Fabulous home for Dad. He is so happy and is very well looked after. He loves the activities and entertainment provided on most days. When we visit Dad we are made very welcome and there is enough of a choice for him to sit at the dining table an easy chair or to go to his room.

Reply from Kate Yates, Communications and Content Specialist at Tyneholm Stables Care Home

Thank you for your fantastic review for Tyneholm Stables the team will be delighted to read your comments - it certainly sounds like your father is thriving there.

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Review of
Tyneholm Stables Care Home
from Craig A (Son of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

1st class service from all the staff, very welcoming from the moment you step inside, staff always there to chat to you if you want or ask any questions, good to know that my mum is safe and content in the home, enjoy a wee chat with staff, food excellent, they have my mum's wellbeing perfect, she can't

ask for anything better, thanks to all staff you're great, keep up the good work, management always there, doors always open if you need them for anything which is very reassuring from my perspective thanks once again for keeping Mum safe and happy.

Reply from Kate Yates, Communications and Content Specialist at Tyneholm Stables Care Home

Thank you for your five-star review for Tyneholm Stables, the team certainly do everything they can to enrich the lives of their residents and will be so proud to read your wonderful comments about your mother's care.

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Review of
Tyneholm Stables Care Home
from D M (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Overall care is adequate, personally I feel carers aren't offered fair pay for the work they do. Maybe if they were paid more they would stay. My mum has just become bedridden and unable to feed herself so has become reliant more on the carers, some days I feel there isn't enough staff on to give the

time that she now requires, they are sometimes the only company that she has. She has nothing to enrich her life.

Reply from Kate Yates, Communications and Content Specialist at Tyneholm Stables Care Home

We are deeply saddened to read this review. We were delighted to receive your email giving such heartfelt praise for the care, love and dignity shown by our team. We are, as we always have been, here for you if you would like to talk to us, please get in touch.

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Review of
Tyneholm Stables Care Home
from Kay B (Daughter of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum is so happy here! She is so well looked after and loved. She's always clean and well-dressed. Her room is nice and cosy. All the staff are wonderful. Lots of activities to keep her entertained. She is spoilt where food is concerned. They will even nip to the shop for her!

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Review of
Tyneholm Stables Care Home
from Myra O (Niece of Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience

Due to my uncle's health deteriorating and dementia getting worse, it was decided after a short stay in hospital that it was best for him to go to a care home. Sadly, due to Covid rules, he had to go to another care home for a short while but he did not settle and I was not happy with the level of care

he received. So when the time came for him to move to Tyneholme Stables Care Home, I was really worried about how it was all going to work out, I need not have stressed myself as the treatment he received here was second to none, within less than 24 hours he was settled and starting to show signs of his old personality coming back. It was brilliant seeing him smile and even singing again and able to capture these moments on video. Sadly, he passed away in October but I cannot thank Tyneholme enough for making his last few months happy. He was well looked after, especially by three members of staff, he loved them right up to the end and they treated him like their own uncle which was a great comfort to the family.

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Review of
Tyneholm Stables Care Home
from P K (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

The staff work hard to keep Dad safe and comfortable. They are caring, kind and respectful and welcoming when I visit. A lot of effort is being made to provide a range of activities and to upgrade the fabric of the home. It gives me peace of mind to know he is being looked after here.

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Review of
Tyneholm Stables Care Home
from S W (Friend of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

All of the staff at the home are friendly, caring and efficient at their jobs. I am always impressed by how many activities the staff put on for the residents and the regular relatives.
The new manager has put a lot of effort into making the home look more cheerful, it’s also lovely to see the Tyneholm

Stables Facebook page with photos of the residents' activities and employee of the month.

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Review of
Tyneholm Stables Care Home
from Margaret B (Sister of Resident) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very approachable, cheerful, hardworking and respectful.

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Review of
Tyneholm Stables Care Home
from Kirsty M (Granddaughter of Resident) published on 23 August 2022

Submitted via Website • Report

Overall Experience

When myself and my Aunt visited Tyneholm to review the facility to see if it was the right place for my Gran, it was without question that it was. It had a warm home-like feel to it. And after a while of getting to know people, I think that the warm home feeling is all thanks to the amazing staff who

treat the residents like their own family. It brings a sense of relief knowing that my Gran is well cared for and looked after. My Gran has now been there for a few years and she's happy, you can see it in her face. She might not know who I am anymore (dementia) but I know she knows her second family. Thanks for all you do.

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Review of
Tyneholm Stables Care Home
from A M (Niece of Resident) published on 23 August 2022

Submitted via Website • Report

Overall Experience

All of the staff at the home are friendly, caring and efficient at their jobs and look after my relative, who is bedbound, very well. I am always impressed by how many activities the staff put on for the residents and the regular relatives' meetings are informative and well run and the catering staff

do an excellent job of providing healthy varied nutritious meals.

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Review of
Tyneholm Stables Care Home
from Margaret S (Daughter of Resident) published on 23 August 2022

Submitted via Website • Report

Overall Experience

My Mother has resided in Tyneholm Stables for over three years. She has Alzheimer’s disease and can be very loving or very challenging. I have found the staff here to be caring and able to cope with her good times and bad.
The residents, if able, can sit outside in one of the three safe outside spaces

and they have trips out in the minibus and lots of entertainment, plus activities in the home. There is no restriction to visiting or taking your loved ones out for the day or just for a walk (apart from Covid of course). The food always looks good and the rooms are as homely as you can get in a care home setting. The staff worked tirelessly during Covid to keep things as normal as possible and kept me updated all the way. They provided video links etc to keep in touch with loved ones too. Residents can have their hair done or chiropody etc.
I do not believe any care home is 100% perfect but I trust Tyneholm Stables with my Mum and that says it all. I sleep well knowing she is safe.

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Review of
Tyneholm Stables Care Home
from Janice F (Daughter of Resident) published on 23 August 2022

Submitted via Website • Report

Overall Experience

The staff are friendly, caring and attentive. My mother always looks well cared for and happy. There are always lots of photos of what the residents have been up to. The staff make this care home a great place to live.

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Review of
Tyneholm Stables Care Home
from Simon T (Son of Resident) published on 14 July 2022

Submitted via Website • Report

Overall Experience

My mother has been a member of the Tyneholm family for 4 years. The staff are amazing and they treat her like she is their mother, which gives me peace of mind every week when I leave her after my visits. They are loving, caring and empathetic to her needs and my requests, nothing is ever a problem.

Her well-being and dignity are always at the forefront of her care. The Management, activities, domestic, catering and care team in the home are first class.

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Review of
Tyneholm Stables Care Home
from Buffy N (Daughter of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident at Tyneholm Stables for over 2 years. It was a terribly emotional time for us all, as we were in effect, taking her away from my father, her husband of 55 years. It was so, so difficult for everyone concerned but sadly we had no choice. My mother's dementia was worsening,

and my 90-year-old father had the onset of Alzheimer's. He was really struggling. Wow, what can I say? The staff at Tyneholm really did help with this transition. Pre pandemic, my dad was able to go for lunch and we used to take my mum out for walks around the beautiful grounds. He even spent Christmas day with her. The staff are absolutely amazing. We cannot thank them enough. They are so lovely and gentle. They really do give the residents the very best care. They are great with my mum, and they really make my dad feel welcome when we visit. I feel that they really know my mum inside and out. As a result, my mum really loves it. She feels safe and very well cared for.

Reply from Fae Doherty, Senior Marketing Officer at Tyneholm Stables Care Home

Thank you so much for your outstanding review for our home and team - it is so appreciated and it is wonderful to hear how safe your mum feels with us at Sherwood Forest. Best wishes, Fae.

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Review of
Tyneholm Stables Care Home
from Brian H (Son of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

I can only commend the staff at Tyneholm. They were excellent and crucially, kind, and looked after my mother very well. They were extremely communicative which was so important with covid restrictions. The location is rural which was a deciding factor for us in selection - my mum loved animals. I highly

recommend the home and urge you to check it out for your loved ones when the time comes.

Reply from Fae Doherty, Senior Marketing Officer at Tyneholm Stables Care Home

Thank you so much for taking the time to review Tyneholm Stables - it is so appreciated. Best wishes, Fae.

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Review of
Tyneholm Stables Care Home
from Marnie H (Daughter of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

My mum has now been a resident at Tyneholm stables for over a year now and all I can say is thank you to all the staff for the care, compassion and love that they show Mum every day. It was such a hard time, as a family, having to make the decision where Mum was going to stay after her time in hospital

but with the help and kindness shown to us, we decided that Tyneholm would hopefully be the right place. Mum has had her ups and downs, especially when she first arrived but with time and the care and kindness from all the staff, she is now doing good. There is always great communication with updates on how Mum is doing.

Reply from Fae Doherty, Senior Marketing Officer at Tyneholm Stables Care Home

Thank you so much for taking the time to review our home and for your kind words - it is so appreciated. Best wishes, Fae.

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Review of
Tyneholm Stables Care Home
from Carol C (Daughter of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

My father has been in the care home for six months now and thanks to the level of care he has received, he has settled in well. The staff are really attentive and very prompt to act on any health issues. The whole atmosphere in the care home is friendly, cheery and homely and so it is comforting to

know that he is in the best, safe place at this stage in his life. I would highly recommend this care home.

Reply from Fae Doherty, Senior Marketing Officer at Tyneholm Stables Care Home

Thank you so much for taking the time to review our home and for your kind words. It's wonderful to hear how well your father is settling in with us at Tyneholm and that you have peace of mind with him being in our care. Best wishes, Fae.

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Review of
Tyneholm Stables Care Home
from Helen P (Daughter of Resident) published on 4 January 2022

Submitted via Website • Report

Overall Experience

My mum has now been a resident at Tyneholm Stables for over 2 years and I cannot thank you enough for the care and support that you and your staff give her (and to my 91-year-old father who comes to visit her and calls you regularly for updates!). Our family know that Mum is happy at Tyneholm Stables

and she feels safe. These have been testing times for you and your staff have coped superbly with everything that has been thrown at you. Thank you!

Reply from Fae Doherty, Senior Marketing Officer at Tyneholm Stables Care Home

Thank you so much for firstly taking the time to review our home and of course for your kind words about our home and team. It is wonderful to hear how happy Mum is with us at Tyneholm and that you have felt supported by our team over the most 24 months. Best wishes, Fae.

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Review of
Tyneholm Stables Care Home
from Neil P (Son of Resident) published on 21 July 2021

Submitted via Website • Report

Overall Experience

My father spent a relatively short time under the care of the team at Tyneholm Stables - four months, however, there is only one word to describe the care he received, exceptional! The team there looked after my father with care, compassion and love from the minute he arrived until he passed away. Everyone

was so kind and I know my father appreciated the care and attention he received. Nothing was too much trouble and I will be eternally grateful to all of the team there for making my father's final few months happy, comfortable and dignified.

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Review of
Tyneholm Stables Care Home
from C W (Daughter of Resident) published on 24 May 2021

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff highly enough for the care they have given my mum during this difficult time. She has been treated with dignity and care they have contacted us with any issues no matter how small.

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Care Home Owned by Sanctuary Care Ltd in East Lothian

Sanctuary Care Ltd Locations in East Lothian (1)

Sanctuary Care Ltd Reviews in East Lothian (33)

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