Sanctuary Care Ltd in Hampshire | 2 Care Homes

Review of
Basingfield Court Residential Care Home
from J S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I need 2 carers to assist me with bathroom toilet etc. a long wait for this service. Bad language from carer on night shift, have complained no different at all. Up to 25 minutes wait for bell to be answered at times. Had to wait up to 30 minutes for pain killers during the night shift.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your feedback. Were sorry to hear about your concerns. We strive to provide timely and compassionate care, and we will review our response times to ensure improvements. Our team pride themselves on their professional communication. We can only apologise that one member of staff has not upheld this, and we will address this matter with them directly. Regarding your pain medication, our team follows strict guidelines to ensure our residents safety, which sometimes means a waiting period between doses of certain medications. However, we understand how important this is and will continue working with you to support your comfort. Please feel free to reach out to us directly so we can discuss your concerns further. The home manager is extremely proactive when it comes to seeking feedback, and her door is always open.

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Review of
Basingfield Court Residential Care Home
from Netta H (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

This is my father-in-law's 2nd stay at this care home. The staff are so friendly and helpful My father-in-law recognised the staff straight away from last time. And was given an amazing welcome. I think he will enjoy his stay here.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your kind words for our team at Basingfield Court. We're delighted to welcome your father-in-law back and to hear that he felt so comfortable with our team. Our staff will be touched to read your comments and will be committed to making his stay as enjoyable and comfortable as possible.

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Review of
Basingfield Court Residential Care Home
from Teresa W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I can not speak highly enough of Basingfield Court the room is like being at home, the care is amazing kind compationate warm and friendy.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review. We're so glad to hear that Basingfield Court feels like home to you. Our team strives to provide the highest level of care with kindness, compassion, and warmth, so it's great to know they've made such a positive impact. We truly appreciate your kind words.

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Review of
Basingfield Court Residential Care Home
from S P (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to Basingfield Court for 6 weeks of respite after a period in hospital. The difference between when she came in to when she left was amazing! She was brighter, more alert and more able and independent both physically and mentally. The home has a nice atmosphere with incredibly caring

staff. Mum loved the food and even put on some much needed weight.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you so much for your kind words, we will be sure to share them with the home manager and her team. We're delighted to hear that your mother had such a positive experience at Basingfield Court. It's wonderful to know that she left feeling so much brighter. If you ever need the team again, please don't hesitate to reach out. Thank you for sharing your experience.

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Review of
Ashley House Residential Care Home
from Matthew L (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

From day one Ashley House and all staff from the kitchen staff, cleaners, carers and the management team have all been exceptional, professional and caring. If we were aware of Ashley House before we could have moved Mum from previous care home a lot sooner.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your kind words and thoughtful review for our team at Ashley House. We're delighted to hear that you've had such a positive experience. It means so much to know that the team's exceptional care and professionalism have made such a difference for your mum. We will be sure to share your feedback with the team, thank you.

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Review of
Ashley House Residential Care Home
from Annabel H (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Ashley House was recommended by a friend who had rated it highly in connection with the care of her mother. I have experience of a number of places with both parents who required care in their latter years and Ashley House was head and shoulders above the rest. It may not be an elegant building set

in beautiful grounds, but the quality of care is outstanding. The purpose-built nature of the building makes it feel far less like an institution or hotel and more like a home. It is homely and friendly and the staff, without exception were all kind, caring and attentive. Not once in the whole year and a half my mother was there, did I have any cause for concern in any regard. Ashley House has a happy atmosphere, there appears to be a very low turnover of staff and it is clean and well-maintained. My only comment would be the garden could be improved on a bit but that may well have already been addressed. I have no hesitation at all in recommending Ashley House.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you so much for your heartfelt review and kind recommendation for Ashley House. We're thrilled to hear that you found the care to be exceptional and that it felt like a true home for your mother during her time with us. Your comments about our staff and the atmosphere mean a lot, as we strive to create a warm, caring environment for all our residents and their loved ones. We appreciate your suggestion regarding the garden and will continue working to enhance it. Thank you again for your thoughtful words and support.

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Review of
Ashley House Residential Care Home
from A S (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent respite care. Very understanding staff - especially admin staff in supporting me in booking Dad in. Have also helped in booking a future short stay so I can visit friends having a reunion. Very grateful.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your kind review of Ashley House. We're glad to hear that your experience with our respite care has been excellent and that our staff, particularly the admin team, were supportive in helping you book your father's stay. We're grateful for your feedback and look forward to welcoming your father back soon.

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Review of
Ashley House Residential Care Home
from S D (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

On viewing the home I was 100% impressed, was so friendly, caring and very family orientated. Once Mum moved in much against her will as never wanted to go into a home she very quickly decided she wanted to stay even tho initially it was for respite. The relief of knowing she's safe 24/7 is amazing.

The staff are totally amazing, not met a member who is not 110% committed to making the lives of the residents like home.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your heartfelt feedback. We're so pleased to hear that your initial impression of our home was positive and that your mum quickly felt at home despite her initial reservations. We're grateful for your kind words about our dedicated staff at Ashley House and we're so pleased to hear that your mum is happy here.

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Review of
Basingfield Court Residential Care Home
from J J (Daughter-in-law of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Basingfield Court Residential Care Home is a very ideal place for my mum-in-law. The staff are very warm and welcoming. Everyone is very friendly and my mum-in-law was very comfortable with everyone in her three-week stay when she was there. She cannot speak English so she was given a sign chart to

be able to express herself which was very good. I will definitely send her again for her respite. A big thank you to all the staff members for taking care of her.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mother-in-law felt so comfortable and well cared for during her stay with us. It's wonderful to know that the sign chart helped her communicate and that our staff's warm and welcoming approach made her feel at home. We look forward to welcoming her back to Basingfield Court for her next respite stay.

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Review of
Basingfield Court Residential Care Home
from D M (Wife of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband, who has Lewy body dementia, recently spent two weeks respite care at Basingfield Court Residential Care Home. The manager is very caring and professional and the staff were friendly and helpful. My husband had a lovely room on the ground floor which gave him easy access to the communal/dining

room. The staff ensured that he attended the entertainment and was not left on his own in his room. I was happy with his care and have booked another respite stay later in the year. I would rate the home good but with a couple of improvements, it could be excellent. 1) Offer male residents a daily shave. 2) Implement a process to monitor residents' fluid intake. 3) Ensure a member of staff is in the dining room during mealtimes, encouraging to eat more.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review for Basingfield Court, we are delighted to hear that you were so pleased that you have already booked another stay for your husband and look forward to welcoming him back. Please rest assured we are very proactive about monitoring fluids and ensuring staff are available to support our residents in the dining room, as we are about offering daily shaves and can only apologise if we have fallen short on any occasion.

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Review of
Basingfield Court Residential Care Home
from G C (Respite Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

I would recommend this care home without reservation.
The management and staff are competent, professional and caring.
During my three-week respite care stay, I found that the staff were always ready to help, compassionate and able.
Basingfield Court Residential Care Home was recommended to me

by a nurse at the clinic where I had surgery.
I commend Basingfield Court to you.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review for Basingfield Court, we are delighted the team could be there to support you and welcome you back if you ever need respite care in the future.

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Review of
Basingfield Court Residential Care Home
from J H (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

My dad moved in early January and took a few weeks to settle into his new surroundings. He is very comfortable in his new room which is home from home with all of his things around him. He has made a few new friends, enjoys the activities and is very happy to have the help and support from the staff.
I

am so happy that we chose Basingfield Court Residential Care Home. The staff are incredible, it really is like being at home, friendly, happy and cosy. I couldn't be happier.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your review for Basingfield Court, we are delighted to hear how well your father has settled in. The team work so hard to create a homely feel and of course, loved ones are always welcome.

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Review of
Ashley House Residential Care Home
from R B (Sister-in-law of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

Every time I visit my brother-in-law at Ashley House the staff are always welcoming and attentive to the residents. the home is always clean and nicely furnished which makes it homely.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your five star review for Ashley House, the staff are certainly very special there and pride themselves on making it a true home from home.

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Review of
Basingfield Court Residential Care Home
from Amy P (Niece of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming tea, and a beautifully laid out home. The manager was wonderful and my aunt never thought she would be happy in a care home. Cannot recommend enough, clean and hospitable with a good menu and varied activities provided. We are a very happy and grateful family.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your fabulous review of Basingfield Court, we are delighted your aunt is so happy there.

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Review of
Basingfield Court Residential Care Home
from Diana F (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been a resident of Basingfield Court since April 2023. It was quite a wrench leaving his own flat to move to a care home after independent living. Since arriving, he has been shown nothing by kindness from all the staff at Basingfield Court. I cannot praise them enough. Nothing is too much trouble,

and I feel Dad is treated with the utmost respect. He chooses to spend most of the time in his room as he's not the most sociable of people, but the staff make a point of going to sit with him regularly so he can chat with them about anything he wants. They give him time and the opportunity to engage. They actively encourage his hobbies and try and find occupations for him to fill his time. I find all the staff and management to be very warm and friendly, always a welcoming smile to greet me when I visit and a quick chat, which is just lovely. Dad has told me he is extremely happy there, and that's the best result I could possibly ask for.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review of Basingfield Court, the team will be delighted to read your comments. The staff certainly are devoted to enriching the lives of their residents with truly person-centred care.

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Review of
Basingfield Court Residential Care Home
from Marguerite S (Daughter-in-law of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Very friendly and caring staff. Not just caring for my mother-in-law, but the whole family. The grounds and home are well cared for and homely. So pleased my mother-in-law was able to take up residence in Basingfield Court. Would recommend it to anyone with a loved one who needs extra care.

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Review of
Basingfield Court Residential Care Home
from D C (Son of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming staff. Home very clean and tidy. Nice food, many with lots of options.

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Review of
Ashley House Residential Care Home
from Terence A (Respite Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service. Staff are very friendly and helpful in all situations. Excellent management. I'd give Ashley House Residential Care Home A1. Well done.

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Review of
Basingfield Court Residential Care Home
from Caroline R (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

We were slightly worried when a new management took over, but we need not have worried because the new manager is lovely and very approachable at any time. The activities offered to the residents are varied as well as fun and the activities coordinator is truly dedicated to the residents and will personally

encourage all to join in with the activities each week. My mum's dementia is slowly deteriorating, but all the staff are so lovely and understanding. We couldn’t recommend the home enough to anyone considering it as an option for their loved one.

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Review of
Basingfield Court Residential Care Home
from A C (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My mother is extremely happy here. She is cared for, looked after and feels like part of an extended family. She is a very fussy eater, yet the team always find her something that she enjoys and is healthy. Thank you.

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Care Homes Owned by Sanctuary Care Ltd in Hampshire

Sanctuary Care Ltd Locations in Hampshire (2)

Sanctuary Care Ltd Reviews in Hampshire (117)

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Ashley House Residential Care Home

Ashley House Residential Care Home

Ashley House Residential Care Home

Ashley House Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Ashley House Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Ashley House Residential Care Home

Basingfield Court Residential Care Home

Basingfield Court Residential Care Home

Awards / Recognitions (11)

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