Sanctuary Care Ltd in Highland | 3 Care Homes

Review of
The Meadows Nursing Home
from Nichola K (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My mother has been in The Meadows for 2 years and during that time the home has just got better. The staff are lovely and are not leaving (which speaks volumes). At the start there was some agency staff but in the last year they have not had to use any.

The Management door is always open so can address

any concerns quickly and efficiently.

The Meadows is spotless and they always have something going on for the residents to do, if they want.

It is a great weight off my mind, that my mum is happy and well cared for.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your wonderful feedback. We're delighted to hear that your mum is so happy and well cared for at The Meadows. It's great to know that the team's stability, open communication, and engaging activities have made such a positive impact. Thank you for sharing your experience, the team will be very happy to read your kind words.

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Review of
Mull Hall Care Home
from Johan W (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum has settled into Mull Hall very well. The staff have been kind and supportive from initial meetings to discuss the possibility of her moving in and this has continued with the support she receives from the staff day to day.
The staff are always ready to listen to any concerns and make sure

that they do the very best for every resident. The activity coordinators provide a variety of fun events to keep the residents entertained. They are positive and cheerful and always welcoming to us as a family when we visit Mum. I highly recommend Mull Hall.

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Review of
The Meadows Nursing Home
from Dean M (Grandson of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Staff could not have been more welcoming of us when we came to visit with our children. The place is clean and well equipped. So glad to see that Granny seems to have settled in and is being so well cared for!

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your lovely feedback for our team at The Meadows. We're so pleased to hear that you felt welcomed during your visit and that your grandmother has settled in so well. Providing a warm, welcoming and caring environment is our priority and it's heartwarming to know it's making a difference for your family. We look forward to seeing you all again soon.

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Review of
The Meadows Nursing Home
from D M (Granddaughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Absolutely amazing care home, outstanding staff who go above and beyond looking after our granny.
The Meadows Nursing Home is so welcoming, spotless, great facilities, activities, day trips out. Thank you for all you do.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you so much for your kind words. We're delighted to hear that your grandmother is so well cared for at The Meadows and that you appreciate our dedicated staff and facilities. The team will be touched to read your wonderful feedback, thank you.

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Review of
Mull Hall Care Home
from June K (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

We are very happy with the care and attention given to my mum-in-law in Mull Hall. She is very happy and contented there and has made new friends. It has given us peace of mind to know she's well looked after by the very caring staff. Communication is also very good too.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for your lovely review. We're delighted to hear that your mother-in-law is happy and has settled in well at Mull Hall. It's wonderful to know she's made new friends and that our care has brought you such peace of mind. We truly appreciate your kind words about our staff and communication, and we'll continue to do our best to ensure she feels at home.

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Review of
Mull Hall Care Home
from Sylvia T (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum became a resident just before Christmas after spending 4 months in hospital. All the staff have been terrific - very welcoming and friendly and working really well as a team to make my mum's transition as easy as possible. I have been impressed with the facilities and witnessed on numerous occasions

the love, care and respect everyone is treated with - there is a lot of fun and laughter too. Visitors are made to feel very welcome and the atmosphere is very warm, friendly and nurturing. It definitely has a strong community spirit when time is taken to get to know residents and their families. I have been so impressed and cannot thank the staff enough for their dedication, humour, skills and care.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for your thoughtful and heartwarming review. We're thrilled to hear that your mum's transition to our care has been smooth and that you've noticed the love, respect, and sense of community we strive to provide. It's wonderful that you've experienced the warm, welcoming atmosphere and the fun and laughter we aim to bring into our residents' lives. Your kind words will mean a lot to our team, and we're grateful for your recognition of their dedication and care. Thank you again for your wonderful feedback.

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Review of
Mull Hall Care Home
from J M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The staff have been welcoming and friendly on my visits and although understandably busy, seem attentive and caring to the residents and to know them personally and as individuals and take time to speak and interact with them. This helps create a warm and homely atmosphere. The decorations and care

paid to enhance the environment over the festive period were lovely touches, and the extra activities included music events. I have been able to eat a meal (very good food lovingly prepared) with my Mum or have a cup of tea together on occasion, which is very much appreciated. There are quiet and calm areas to sit as well as a range of activities in the larger room. The manager and deputy manager both took the trouble to introduce themselves to us and have proved very approachable. I have had a very favourable impression overall and am grateful to the team at Mull Hall.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your thoughtful and positive feedback about Mull Hall. We're delighted to hear that you've found the team so welcoming, attentive and caring - getting to know our residents personally is something we take great pride in. It's great to know you enjoyed the festive decorations, music events and the opportunity to share home-cooked meals and quiet moments with your mum. Your kind words about the team and management are truly appreciated and we thank you for sharing your experience.

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Review of
Mull Hall Care Home
from S M (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum moved into Mull Hall Care Home in mid-December, having previously been in hospital over three months, awaiting a place in a care home. Prior to her getting her place, I had had the opportunity to visit Mull Hall, see the facilities and chat with the assistant manager. It was a very helpful visit

and I was impressed by the staff who I saw there, their interaction with the residents and the facilities. Along with the activity programme.
Mum has settled well into Mull Hall with a nice bedroom which she has been able to customise with some belongings from her former home.
During my visit to Mum, I have been impressed with the friendliness of the staff and the obvious care they take of those who live there. Mull Hall has a positive atmosphere and I am really happy that Mum was able to stay there.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your wonderful feedback. We're delighted to hear that your mum has settled in well and that you've been impressed by the care and friendliness of the staff and the atmosphere at Mull Hall. It's lovely to hear how she has enjoyed personalising her room and that you're so happy with her experience. Your kind words will mean a great deal to the team, thank you.

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Review of
Mull Hall Care Home
from Marie C (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My dad moved into Mull Hall Care Home on the 23rd of December and has settled surprisingly quickly. The staff have been amazing and have made a very difficult and upsetting time a lot easier for both me and my father. Leaving your loved ones to the care of others is one of the hardest things you will

ever do but knowing he is happy makes it so much easier. All the staff are so lovely and caring and spend time getting to know the residents. The care I have witnessed, so far, has been heartwarming. In the short time he has been there, he has already had a few medical concerns and the staff have kept me updated at all times. A great team.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for sharing your experience. We're so pleased to hear that your dad has settled in so quickly and that he feels so happy at Mull Hall. The team will be touched to read your kind words and so pleased to hear how supported you have both felt during this period. We understand how difficult it can be when a loved one moves into a care home and we're delighted the team have been able to offer you comfort and reassurance. Thank you for sharing your feedback.

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Review of
Mull Hall Care Home
from Kenny M (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Friendly staff, caring and take care of each resident. Dignified and thoughtful, getting to know the residents, their likes and dislikes. Excellent menu and happy to offer anything else the residents would prefer. Place is always welcoming, spotlessly clean and inviting.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your lovely feedback. We're so pleased to hear that you find our staff so friendly, caring and attentive to the needs and preferences of every resident. They are passionate about enriching their lives with truly person-centred care. Your kind words will be greatly appreciated by the team, thank you.

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Review of
Mull Hall Care Home
from Greer J (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My mum became a resident on the 27th December 2024, the staff have been so accommodating in helping her feel at home. Nothing is too much trouble for them and they are very caring, kind and compassionate. Their level of care is above and beyond anything I was expecting from a care home but they go that

extra mile.
The food is excellent, activities are great, lots of day rooms where you can join in with others or have a quiet spot to sit and enjoy the beautiful views.
Bedrooms are large and spacious and well thought out, the ability to take any items from home there is a huge benefit to making it feel like your own wee sanctuary.
As a daily visitor, I certainly could not find fault with any aspect of the care provided, the food, activities or the home in general. Just a delightful place and people and a huge weight off my mind knowing my mum has such a high level of care being given.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your heartfelt review, we will be sure to pass on your feedback to our team at Mull Hall, who will be so proud to read your kind words. The staff are passionate about providing care with kindness and compassion, so it means a great deal to hear this shines through. It's wonderful to know that the food, activities and overall environment have also exceeded your expectations. Thank you for sharing such lovely comments.

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Review of
The Meadows Nursing Home
from Anita M (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My Mother-in-law has been in The Meadows since a few months. As a family we are absolutely delighted with the wonderful care she is receiving from the top down. The food is amazing, great varied menu. The staff are so friendly putting on varied activities encouraging the residents to take part in all.

The Christmas Party was a wonderful day for residents and family, thoroughly enjoyed by all. Highly recommend The Meadows for anyone looking for family care.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you so much for your lovely review. We're delighted to hear that your mother-in-law is so happy and well cared for at The Meadows. Our team works hard to provide a welcoming, engaging environment for all our residents, and it's wonderful to know that you enjoyed the Christmas party. Your recommendation means so much and the team will greatly appreciate your kind words, thank you.

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Review of
The Meadows Nursing Home
from Ed H (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

We as a family are delighted by the care that our father is getting at The Meadows. The management and their supporting team are exceptional. Our father has been here since May 2024, and they have made what can be a traumatic experience for the family, as easy as can be. They have not only settled Dad

in with great care and sympathy, but have been a great support to our mother and us, looking out for her, and reassuring her along the way of this difficult journey. Since their arrival, we have seen such great improvements having visited it prior to them joining, and it is truly a much-improved home and head and shoulders above the rest, and we are delighted and very grateful for the care that Dad is receiving. From experience elsewhere, there are no lingering smells, the food is good and varied, there are no alarms constantly going off, and the friendliness, warmth and flexibility from all the staff is noticeable. We can't speak highly enough of the team at The Meadows - thank you.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you so much for your heartfelt review. We're truly grateful for your kind words and are delighted to know that your father is receiving the care and support he deserves at The Meadows. It's heartwarming to hear that our team has made such a positive difference, not only for your father but for your entire family. Your recognition of the improvements and the dedication of our staff means a great deal and they will be proud to read your kind words. Thank you for sharing your experience.

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Review of
The Meadows Nursing Home
from D M (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for 10 months, on arrival the staff went out of their way to make her feel welcome. I live a fair distance away the staff keep me informed of any issues regarding her health. The staff are friendly and look after mum and after for her needs.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you so much for your kind words for our team at The Meadows. We're delighted to hear that your mum feels so welcome and settled. Keeping families informed is very important to us, and we're glad you feel reassured despite the distance. Your feedback means a lot to our team, thank you.

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Review of
The Meadows Nursing Home
from J M (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

My mother moved to the Meadows care home from another care home.
Since she has been there, she is more sociable and is encouraged to attend events and activities both in the home and community events.
The family are delighted with the care she receives, she is well catered for and gets offered alternative

meals if she doesn't want what is in the menu.
Despite how minor they are, I am contacted if there are any medical issues,
Although she is wheelchair bound, the garden has accessible paths, when the weather allows, she is often sitting out.
Friends and family are invited to have meals with mum, we also have the opportunity to use the dining room for family events.
The staff are friendly and attentive to mums daily care.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for sharing such a thoughtful review. It's heartwarming to hear how well your mother has settled in at The Meadows and how she's thriving both socially and in her daily care. We're delighted that the variety of enjoyable experiences, accessible garden, and the warm and welcoming environment we have created for residents and their loved ones have made a positive difference for your family. Providing personalised care and maintaining excellent communication with families are priorities we take great pride in. Thank you for your trust and kind words - they mean so much to our team.

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Review of
The Meadows Nursing Home
from Isobel B (Wife of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My husband was in The Meadows for 5 weeks, and could not have been better looked after. The staff are all exemplary in their care. Our family dog was made welcome and loved visiting my husband and other residents. The meals looked tasty and visitors were offered tea/coffee and cake. The home manager

was always available and went above and beyond. The night staff are super too.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your kind review. We're so pleased to hear that your husband received excellent care during his stay at The Meadows. We truly appreciate your recognition of our staff, including the night team and management and are so pleased that we could provide the support your family needed. We will be sure to pass your feedback on to the team, thank you.

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Review of
The Meadows Nursing Home
from Michelle L (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My Mum was offered a place at The Meadows Care Home. Initially, I was concerned about the distance from Inverness but both my and my Mum's minds were put at rest when the member of staff came to visit my Mum and I prior to going into the Care Home. The Member of Staff was lovely and very caring and

understanding. We took my Mum to the Nursing home the following day and all the staff were very friendly and helpful, making my Mum, myself and my Husband feel very welcome. All the staff have been excellent since my Mum moved into the home at the beginning of May, they have all been very caring, providing a very high standard of care to my Mum and keeping me informed of any changes in my Mum. My Mum loves living at The Meadows Care Home and I am delighted with the care that she is receiving there.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your five-star review for The Meadows, we are delighted to hear how much your mother loves living there - it sounds like she has settled in beautifully.

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Review of
The Meadows Nursing Home
from D M (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My father has been a resident for the past four years, staff are so friendly so he settled in instantly and as a family we are so thankful for this. The care he has received has been exemplary. The staff have also been so attentive to my mother when she's visiting. A wonderful home from home.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your wonderful five star review, the team at The Meadows will be delighted to read your comments and we are so pleased your father is so happy and settled there.

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Review of
The Meadows Nursing Home
from Pat T (Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

I moved into The Meadows Nursing Home at Dornoch in May and I am very happy here, as the staff are very caring and they all mix with the residents it is like one big happy family and no one is left to feel alone. Today I was resident of the day which means you get pampered all day and you get to have

a meal with one of the staff. This happens for every resident each month and my door number is 4 so every month on the 4th I will be resident of the day so every day is a resident's day, and no one is left out. I think that is a wonderful idea. Thanks to every member of staff for being so kind and helpful, I just love it here. Any relative or friend need not worry as everyone is taken very good care of and it is a marvellous place to live.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your five-star review for The Meadows, it sounds like you have settled into the home beautifully and are thriving there. 'Resident of the Day' is a fabulous idea and a chance for everyone to feel extra special!

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Review of
The Meadows Nursing Home
from Sharon S (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My mum is in there at the moment and my dad was too but passed away. I am so glad they were in the home as the manager and staff are so good to the residents and they are so welcoming to the relatives as well... the amount of care they give to them is brilliant and the activities they do are great:

bingo, tea parties, festivals and so much more which the relatives can get involved in to... my mum loves it, and I don't have to worry about her as she is in the best place ever.

Reply from Kate Yates, Communications and Content Specialist at The Meadows Nursing Home

Thank you for your five-star review of The Meadows, the team are devoted to enriching the residents' lives with so many fantastic activities and experiences and will be delighted to read your wonderful feedback.

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Care Homes Owned by Sanctuary Care Ltd in Highland

Sanctuary Care Ltd Locations in Highland (3)

Sanctuary Care Ltd Reviews in Highland (132)

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