Sanctuary Care Ltd in Lanarkshire | 3 Care Homes

Review of
Westwood House Care Home
from Stewart M (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Wonderful staff, always there when they are needed but also happy to come in for a chat and give my mum some company.
Room was excellent and any problems were addressed immediately.
Activity team always coming up with things to do, including days out for the residents.
A big thank you to everyone

for the care and attention afforded to my Mum, family forever grateful.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your heartfelt review for Westwood, we will be sure to share this with the home manager and her team. We're so pleased to hear that our team made such a positive impact on your mum's experience, providing both care and companionship. It's wonderful to know you appreciate the activities, days out, and our commitment to addressing any concerns promptly.

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Review of
Abercorn House Care Home
from Gillian T (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Abercorn is exceptional. Dad moved from hospital, he required professional care. Within a few days, Dad looked so well and healthy. He was up, dressed, and able to talk and communicate. The ambience of Abercorn is so welcoming, the staff are amazing they go above and beyond, and the Nursing staff have

worked wonders to get Dad so well. I cannot thank them enough for all they have done for Dad and continue to do so they are magnificent. The activities are inspirational Dad joins in and enjoys the company of the other Residents, it is amazing how well Dad has done in such a short time all thanks to Abercorn. Every single member of staff is part of a unique team who strives to ensure the happiness of the Residents and their needs are met. It is outstanding. The wonderful chefs are lovely with the delicious meals their presentation is like a hotel, magnificent. Everyone should have an Abercorn in their lives when they require care they are so kind and caring and just fabulous thanks for all you do.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your incredible feedback, the team will be touched to read your kind words. We're so delighted to hear how well your dad has settled in and how much he's thriving at Abercorn. It's wonderful to know our team's dedication and care have made such a difference. Your kind words mean so much, thank you.

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Review of
Forefaulds Care Home
from A D (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

A very warm friendly greeting from the front desk
Never too busy to chat, help with queries
A must for every care home good vibes from the very 1st minute
A very hardworking caring team!
Any worries are dealt with quickly and efficiently no concern of a loved one is too big to get dealt with

a great open-door policy.
Huge praise to all members of the team from management down
Well done!

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you for your wonderful feedback for our team at Forefaulds. We're delighted that you felt so welcomed and supported from the very first moment. Your praise will mean a great deal to our team, so we will be sure to pass this onto the home manager, thank you.

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Review of
Forefaulds Care Home
from D C (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Staff are very caring and respectful to every resident and they all work extremely hard. Dad has been a resident for approx 6 weeks and the family are kept fully updated on any concerns. All residents are treated with compassion, dignity and respect and their needs are looked after on an individual

basis which can be seen by the way the residents interact with the team at Forefaulds. The residents capable of joining in the activities seem to thoroughly enjoy themselves. Dad seems to be settling really well and developing a great relationship with all the care team

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you for your thoughtful review. We're so pleased to hear that your dad is settling in so well at Forefaulds and building some wonderful relationships. The team are passionate about providing truly person-centred care, and its wonderful to know that this is reflected in your experience. We truly appreciate your kind words, thank you.

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Review of
Abercorn House Care Home
from Steven M (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the level of service. The office staff were extremely helpful during the initial setup for my parent. The nursing staff have been outstanding in caring for my mum. Regular updates on caring needs via phone calls by the nursing team are very reassuring.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your kind words for our team at Abercorn. We're so glad to hear that you're so happy with the care and support your mum is receiving. Our team strives to provide excellent communication and compassionate care, so will be touched to read your kind words, thank you.

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Review of
Forefaulds Care Home
from M D (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Staff are always very happy and helpful to all the residents. Loads of interaction with all the residents makes this a great place for people to stay active and involved in all sorts of events. Helping make people comfortable and happy.

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Review of
Forefaulds Care Home
from Yvonne B (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Forefaulds for a few years now. I can sleep at night knowing she is well looked after and safe. The new management has totally turned the place round for the better. There is always plenty going on, activities are great, and the Manager and her team do a great job. All staff work

hard and always with a smile on their faces.

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Review of
Westwood House Care Home
from Kathleen R (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Mum received respite care at Westwood House Care Home in October 2024. My family could not recommend this Care Home highly enough. The staff are cheerful, respectful, helpful and attentive. The room allocated to my Mum was spacious and homely. The food was plentiful and delicious.The staff made my

family feel welcome and took my Mum's needs into account and provided support for her to go to day care. The manager and her team are wonderful! A special mention to one staff member in particular who plans fun activities and entertainment that everyone enjoys. Thanks!

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your wonderful review for our team at Westwood House. We're delighted that your mum felt so comfortable and well cared for during her respite stay. It's great to hear that your family felt welcomed and that she enjoyed the activities. We'll be sure to pass on your kind words to the team.

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Review of
Westwood House Care Home
from Lesley A (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The care provided to my relative is clear to see. Every member of staff knows their name, interacts with them and seems to have a relationship with them, and are happy to engage in conversation with each encounter. The activities are significantly improved and driven by the activity lead who is enthusiastic,

inclusive, and compassionate. There is a clear desire to have meaningful activities for the residents. The volunteering programme now established brings focus and purpose to the residents.
There has been a consistency of staff for some time now that brings stability and improved care. Well done to all.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your kind words. We're delighted to hear that our team's dedication and the activities provided are making a such meaningful difference. The staff at Westwood House will be so pleased to read your comments, thank you.

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Review of
Westwood House Care Home
from Jane S (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Always delighted at how well looked after my mother-in-law is. Clean fresh and most importantly staff caring and helpful. Gives us peace of mind knowing my mother-in-law is well looked after. Food good quality, lots of activities and make us feel welcome when we visit.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your lovely review, our team at Westwood House will be delighted to read your comments. We're thrilled to hear you're so happy with the care your mother-in-law receives and that you feel welcomed during visits.

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Review of
Westwood House Care Home
from N M (Granddaughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I was at the summer craft fare, it was a great day. All staff, residents and families had a great day, the tombola, raffles, bbq, the sun was shining, great day all round. The staff were very helpful and made sure everyone was looked after. The home baking was lovely.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you so much for your lovely review of our team at Westwood House. We look forward to welcoming you to future events.

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Review of
Westwood House Care Home
from Sandra B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident since October 2024. Since day one I have been pleased to see all the staff being friendly and caring towards Mum and the other residents. I was pleased to discover the home had its own social media page enabling family and friends to witness the many activities their loved ones

can join in. This also helps keep me informed of special dates when I am invited to join in the fun. Well done to the team organising events. Thanks to everyone who helps care for Mum and also greets us with a warm welcome when we visit.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your kind words. We're delighted to hear you're so happy with the care your mum receives at Westwood House and that you enjoy staying connected through our home's family and friends' social media page too. We're grateful to have you as part of our community.

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Review of
Westwood House Care Home
from Kate T (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad has now been resident here since November 2023. I must take the time to give one staff member in particular a mention. She is the best when it comes to entertaining the residents and ensuring they all have a fantastic time. We are always made to feel very welcome at all times. My dad is much

happier being there and at times he can be difficult but even though he struggles with his memory the staff are patient and understanding. There is always a great atmosphere and all residents are free to wonder whilst great care is being maintained.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your lovely review, our team at Westwood House will be touched to read your kind words. We're delighted to hear your dad is so happy and so well cared for. Thank you for your support.

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Review of
Forefaulds Care Home
from Bill M (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Great staff who really look after all the residents thank you, always very happy and we are very pleased with the help and care that they provide for mum.

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you so much for your lovely review. We're delighted to know that you're so happy with the care and support our staff at Forefaulds provide. Your kind words will mean so much to the team, thank you.

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Review of
Forefaulds Care Home
from S P (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My family experiences of my father having to move into care was a quick and unexpected making the situation very difficult and unsettling for my father, but the staff have helped in a number of different way not only making this transition easier helping my father settle and get more comfortable in

his new soundings and lifestyle but also assisting us as the family with dealing with this process.

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you for sharing your experience. We're so glad to hear that our team at Forefaulds was able to support both your father and your family through this transition. Helping residents settle into their new surroundings and providing reassurance to families is something we are deeply committed to. It's wonderful to know that your father is becoming more comfortable, and we're here to continue supporting him-and your family every step of the way. Thank you for your kind words.

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Review of
Abercorn House Care Home
from Charles O (Sister of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister moved into Abercorn House on the 26th of November 2024. she had spent 15 weeks in hospital, not allowed out of bed. The staff now walk her with help to the toilet, dining room, she sits in the dining room and feeds herself. She has been to the pantomime, has been shopping. I am allowed to

take her to church and to her hairdresser. It is the best she has been for years.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you so much for your heartfelt review. We're delighted to hear about your sister's progress and how she's enjoying such a full and active life at Abercorn House. It's wonderful to know she's thriving and engaging in activities that bring her joy. Our team is committed to providing the best care and support, and your kind words will mean so much to them. Thank you for sharing her journey.

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Review of
Westwood House Care Home
from L K (Niece of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My Uncle was admitted into Westwood Care Home in November 2023 until he passed away at the end of October 2024. He settled in fairly quickly. The staff are excellent and took great care of him whilst he was there. There are lots of activities for the residents, every time I visited my uncle there was

singing and laughter. Westwood is spotless and my uncle's room and en-suite were maintained to a high standard. I cannot thank the staff enough for the care and attention they gave him. Staff informed myself of any appointments that my Uncle had to attend and escorted him to them (when I could not).

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you so much for sharing your heartfelt, five-star review about your uncle's experience at Westwood. It's wonderful to hear how quickly he felt at home and how our team's care, dedication, and the lively atmosphere brought joy and comfort to him. Maintaining a high standard of cleanliness and excellent communication with families are priorities for us and we're grateful that this was reflected in your experience. Your feedback is so greatly appreciated, and we will be sure to share it with the home manager and her team, thank you.

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Review of
Abercorn House Care Home
from Clare M (Wife of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Putting my husband into care because of advanced dementia was a very traumatic time for our family and me. My only contact with residential care was many years ago, visiting an elderly neighbour in a home. However, my fears were groundless. From the beginning, he was treated with kindness, dignity,

patience and good humour. The staff are always pleasant and helpful. They do a job which I could never do. Abercorn House is clean, very warm and comfortable and the food looks appetising and nutritious. Dementia is a terrible affliction, however, I know that my husband is getting the best of care.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for sharing your heartfelt experience. We understand how difficult the decision to place a loved one in care can be and we're so glad that we've been able to provide comfort and reassurance during this challenging time. The team at Abercorn is devoted to caring for their residents with kindness and dignity, so it's wonderful to hear how your husband is getting the best of care. Thank you for your kind words, the team will be very proud to read your feedback.

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Review of
Abercorn House Care Home
from Morag C (Friend of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

I was my friend's primary carer for decades. She has a progressive neurological condition and unfortunately, it became very difficult to care for her at home. This was compounded by a dire lack of community care and myself becoming ill. However, after a month in temporary care, she was accepted and

transferred to her permanent placement in Abercorn House. She receives high-quality care and prompt medical attention as required. The manager, assistant manager and all staff present as being kind and approachable.
The care home has a very pleasant atmosphere. My experience with staff has been extremely positive. They present as being friendly, helpful and competent. I would have no hesitation in recommending Abercorn House to others.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your wonderful review. We're so glad to hear that your friend is receiving such high quality care and attention from the team at Abercorn House. Your recommendation means a lot to us and we'll share your kind words with the home manager. Thank you again for your support and trust in us.

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Review of
Abercorn House Care Home
from E C (Niece of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My aunt went straight from the hospital to Abercorn House Care Home and was very well looked after from the start she has settled in very well and enjoys going on outings as she wasn't able to do this at home. I live down south and I phone every 2 days to talk to my aunt and have never had any issues.

The staff are lovely and friendly and my aunt likes to have a laugh with them. Overall I am very pleased with the care my aunt gets and when I visit it has a homely feel.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that your aunt has settled in well at Abercorn House and is enjoying her time with us, especially the outings! It's wonderful to know that, despite the distance, you're able to stay connected with her regularly and that each call brings peace of mind. Your lovely feedback about our friendly and caring team truly means a lot. We're committed to creating a homely and joyful atmosphere and knowing that your aunt feels comfortable and happy here is the best reward. Thank you again for your thoughtful review.

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Care Homes Owned by Sanctuary Care Ltd in Lanarkshire

Sanctuary Care Ltd Locations in Lanarkshire (3)

Sanctuary Care Ltd Reviews in Lanarkshire (173)

Westwood House Care Home

Abercorn House Care Home

Forefaulds Care Home

Forefaulds Care Home

Abercorn House Care Home

Forefaulds Care Home

Forefaulds Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Forefaulds Care Home

Forefaulds Care Home

Abercorn House Care Home

Westwood House Care Home

Abercorn House Care Home

Abercorn House Care Home

Abercorn House Care Home

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