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Care Home Owned by Sanctuary Care Ltd in Leicestershire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Leicestershire (1)

 

1 Care Home owned by Sanctuary Care Ltd in Leicestershire

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Asra House Residential Care Home

15 Asha Margh, Holden Street, Leicester LE4 5LE 

10 77 reviews
"This care home was our family's lifesaver in our hour of need. The Asra House was a Gujarati-speaking care home that provided high-quality…"   Read all 77 reviews
Location Type Care Home

The long-serving team at Asra House, an ‘Outstanding’ CQC-rated home (February 2022) for residents with an Asian lifestyle, are what makes this home really stand out. Speaking several languages, including Gujarati, Hindi, Punjabi, Bengali, Swahili and… Read more about Asra House Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 42 Rooms from £1,192 / week

Sanctuary Care Ltd Reviews in Leicestershire (77)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.671) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Asra House Residential Care Home

from H M (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was our family's lifesaver in our hour of need. The Asra House was a Gujarati-speaking care home that provided high-quality accommodation and catered for all my mum's needs including food, culture, companionship and activities.
The attention to detail was excellent. The staff were attentive
and picked up on the fact that her health deteriorated in the middle of the night suddenly and got her medical help for which I will always be grateful.
Excellent team, excellent home!

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your heartfelt review of Asra House, the home manager and her team will be touched to read your kind words. We're so pleased that the team were able to support your mum and your family during such a difficult time. Your kind words mean so much to them, thank you.


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Review of

Asra House Residential Care Home

from Saroj R (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra House provided two weeks of respite care for our Mum. Staff were so welcoming on arrival and made Mum so welcome.
The staff actually made her stay extremely easy going and she settled in very well. Food provided is of a high standard and so many activities for the residents.
Thank you to the
manager and her staff for all their care for Mum during her stay.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your lovely feedback for our team at Asra House. We're so pleased to hear that your mum felt so welcome and settled during her respite stay. Our team strives to provide a warm and engaging environment, and it's wonderful to know that she enjoyed the care, food, and activities. We truly appreciate your kind words and hope to welcome her again in the future.


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Review of

Asra House Residential Care Home

from Amrish P (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and the attention to detail throughout the care home. The staff are caring, friendly and are always well briefed. My mum has been a resident for 2 years and in all that time, we, as a family have had peace of mind that she is in safe hands. Her personal and medical needs are
well met and we have always got an update from the team.
My mum is involved in the activities they provide and enjoys them.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your lovely feedback for our team at Asra House. We're so pleased to hear that your mum feels so safe, well cared for and enjoys the activities. Your peace of mind is very important to us.


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Review of

Asra House Residential Care Home

from Sunny V (Grandson of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent. My grandma stayed at Asra House in January 2024 and she had an amazing time. Everyone is so welcoming and caring. Since then we have managed to book my Grandma for 2 weeks in January 2025. The service we received from the initial phone call to enquire, assessing my
grandma and quick and fast communication with the social services has been handled extremely well and professionally. We are so grateful for the staff at Asra House and their support. This has allowed my parents to go away on holiday in peace knowing my grandma will be looked after really well. We really appreciate everyone at Asra House and their support. It's a very friendly environment and I would rate it being one of the best care homes in the region.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you so much for your kind words and wonderful review. We're delighted to hear that your grandma had such a positive experience at Asra House and that our team made the process smooth and reassuring for your family. We are so pleased to hear that your parents could enjoy their holiday with peace of mind. We appreciate your trust and look forward to welcoming your grandma again. Thank you.


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Review of

Asra House Residential Care Home

from Karshandas M (Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my 5th year in Asra House. My experience has been wonderful with an amazing team that takes care of all daily needs. Asra House happened to be my away from home. I never felt alone being in Asra. The staff are wonderful, really dedicated to their best to make all residents are happy and feel accommodated.
Management makes sure that all legitimate expectations are respected and fulfilled. I am deeply happy that I made Asra my retirement home.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you so much for sharing your heartfelt experience. We are delighted to know that Asra House has become your home away from home. Our team takes great pride in ensuring our residents feel happy and fulfilled and your kind words will mean so much to them.


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Review of

Asra House Residential Care Home

from H D (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. Mum enjoyed her stay.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mum enjoyed her stay with us at Asra House. It means a lot to know we made her experience a positive one.


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Review of

Asra House Residential Care Home

from R P (Nephew of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Asra House for 4 years and is ongoing. During this time, Asra's team has worked closely with her to ensure she receives personalized, high-quality care that promotes both physical and emotional well-being. My aunt enjoys engaging in activities and the care team makes sure
to include these in her daily routine. Regular monitoring by the health team has helped with her medical conditions effectively. The care team at Asra places a strong emphasis on emotional well-being. My aunty enjoys socializing with other residents and participates in group activities. The facility fosters a welcoming atmosphere for family members to feel comfortable discussing any concerns and providing input to ensure the care aligns with her needs. My aunt is receiving exceptional care at Asra where her individual needs and preferences are prioritized. The care team's dedication to providing compassionate, person-centred care ensures that my aunt continues to live with dignity and satisfaction.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your wonderful review. We're so pleased to hear about the positive experience your aunt has had at Asra House over the past four years. It's lovely to know that our team's dedication to personalised, compassionate care has contributed to her well-being and happiness. We're also grateful for your recognition of the importance we place on open communication with families. Your kind words will mean a great deal to the team, thank you for sharing your experience.


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Review of

Asra House Residential Care Home

from A S (Niece of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my aunt has received since moving into Asra House and she seems to have settled well.
The staff are helpful and always happy to accommodate any requests or answer any queries.
The place is clean and bright and the smile on my aunt's face is so lovely to see.
Very glad
to have found such a lovely care home with so many genuine and caring staff.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your lovely feedback for our team at Asra House. It's wonderful to hear that your aunt has settled in so well and that she's so happy with the care she's receiving. We're proud to have created such a welcoming environment and our team, who are passionate about enriching the lives of their residents, will be touched to read your kind words - thank you.


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Review of

Asra House Residential Care Home

from P M (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good with Dad. They have supported and continue to support him. Dad stated to us and his friends that he really likes living here and the staff do look after him. We are so happy to find Asra House.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your five star review for Asra House, we are delighted your father is so happy there.


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Review of

Asra House Residential Care Home

from H D (Brother of Resident) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff, management and facilities. A perfect home for my older brother.

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your five star review for Asra House, we are delighted your brother is so happy there.


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Review of

Asra House Residential Care Home

from N G (Daughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at this care home for eight weeks respite care, she was looked after and supported by a fabulous group of carers and made amazing progress. I would highly recommend Asra House Residential Care Home for the fabulous facilities, personal service and great carers. Thank you to all!

Reply from Kate Yates, Communications and Content Specialist at Asra House Residential Care Home

Thank you for your wonderful review, the team at Asra House will be delighted that you are so pleased with your mother's progress during her respite stay, we are so pleased we could help.


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Review of

Asra House Residential Care Home

from Rita T (Daughter of Resident) published on 22 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care given to my father highly enough. He was very reluctant to move into a care home to start with, but he settled in quickly, and he was very happy and always smiling. The staff are absolutely amazing and are there for all your needs, both resident and family.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for your wonderful review! It's wonderful to hear how your father settled in quickly and was very happy at Asra House. Our team will really appreciate your kind words. Best wishes.


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Review of

Asra House Residential Care Home

from H B (Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and look after me very well. I am very happy with the service. The food is delicious. Homely environment. The home is very clean and tidy. My room is very organised and cleaned by staff on a regular basis.

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Review of

Asra House Residential Care Home

from Ram M (Son of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Asra House for 2 years now. She has vascular dementia, so she has some good days and some bad days but she is a strong-minded individual and generally very considerate with the staff. I am impressed with the Management team of the Home generally and the way the Home is run. As
all of the Residents are Gujarati/Panjabi it is a credit to the staff that almost all of them speak Gujarati/Hindi/Panjabi and English, thus the Residents feel more secure and safe. The activities the Home provides are both religious/social based and are excellent coupled with the monthly Newsletter that is issued to the Residents' relatives. Any health issue encountered with the Residents, the relatives are notified at once and help is given to the relatives in dealing with the matter at hand. I regularly visit my mother and talk to my mother over the phone and have no problems with booking a room visit. The Residents are treated with dignity and respect. Generally, the Home is in a good clean state.

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Review of

Asra House Residential Care Home

from Sudhir P (Brother of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy that my brother is getting good care. Especially the homely atmosphere. He is enjoying his life as if he is in his own home. The staff are so good and helpful. Always they are helpful and kind. They are keeping care on their hearts.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you so much for your kind words for our home and team at Asra House Residential Care Home - it is so appreciated. Best wishes, Fae.


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Review of

Asra House Residential Care Home

from R C (Son of Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for my father. The staff are caring, courteous and cannot do enough. A very friendly place.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you so much for your review and kind words for our home and team, it is so appreciated! Best wishes, Fae.


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Review of

Asra House Residential Care Home

from M T (Daughter of Resident) published on 23 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, outstanding home, they take care of Mum very well. She is very happy indeed. The staff are very professional and sympathetic to Mum. My mum is thriving at this home and the food is lovely and the home is so clean.

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Review of

Asra House Residential Care Home

from Anish P (Son of Resident) published on 20 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Asra House to be a very friendly care home to residents and visitors. Their principles and values are in tune with my expectations of how and what a care home should be. The food is of very good quality which I know my mother enjoys. Asra House activities are nothing short of amazing which
keeps the residents entertained throughout the week.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you so much for your kind words about our home and team, it is so appreciated! Best wishes, Fae.


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Review of

Asra House Residential Care Home

from Bharat R (Son of Resident) published on 5 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Asra for just over one year. So far, the family have only positive things to say. Asra care home is the best care home, in our opinion. Staff are just excellent in all aspects. Facilities are great. Food is like home cooked and very good.

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Review of

Asra House Residential Care Home

from Bhavik S (Son of Resident) published on 8 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at this care home from 23/03/2020 to 20/04/2020. He was happy in the care home with their services and care that was provided to him. Unfortunately, he passed away on 20/04/2020. He was very unhappy at another care home and was treated badly there by the staff. As a result, he decided
to move to Asra House Residential Care Home. My father and the staff at Asra House Residential Care Home communicated with one another very effectively. They also had banter with one another. As I mentioned earlier, my father passed away in the Care Home on 20/04/2020, but I spoke to my father and one member of staff in particular, the day before he passed away. My father's final words on the phone on 19/04/2020 were, "Don't worry about me, they are all looking after me here".

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Awards / Recognitions (11)

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