Sanctuary Care Ltd in London | 6 Care Homes

Review of
Aashna House Residential Care Home
from Dipen P (Son of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

My mother passed away a few months ago and hence my father is alone if we are away. This has been fine but he had a fall suffering several cracked ribs and a head wound. We had to go away for 1 week and we were looking at our options and Aashna offered us a respite care option. My father has never left

our home and we were all quite nervous but the care he received was exemplary. His room was clean and very bright and comfortable and he even commented on how well he was looked after and the carers could not do enough to make him feel comfortable for the 2 weeks he stayed there. He came home happy and we felt he was safe and secure at a vulnerable time for him. The greatest compliment we can give is that he has said if he has to go anywhere again it should be Aashna!

Reply from Jacob Hardie, Design and Marketing Assistant at Aashna House Residential Care Home

Thank you for your kind words. We're so pleased your father felt safe, comfortable, and well cared for during his stay with us. It's wonderful to hear he returned home happy and would choose Aashna again-this truly means a lot to our team.

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Review of
Haven Residential Care Home
from E H (Resident) assisted by family/friend published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience

Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for your kind words! We're thrilled to hear you've felt welcomed and noticed the cleanliness - we take great pride in both. We're glad you're enjoying your time at Haven!

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Review of
Riverlee Residential and Nursing Home
from J M (Wife of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly kind

and supportive to me and my husband at the end and made sure we were both cared for.
I am very grateful to everyone at Riverlee for their friendship, care and support.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your heartfelt words. It means the world to us to know that Riverlee became a true home for your husband and a place of comfort and friendship for you both. We feel privileged to have been part of his journey and to have shared so many meaningful moments with you along the way.

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Review of
Haven Residential Care Home
from Suzanne W (Daughter of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

I viewed the home and I was very impressed with the staff I met, the rooms are lovely, saw the menus, impressed with the food offered. I was very anxious putting my mum in a home for 2 weeks whilst I went on holiday.
The manageress put me at ease. When I took my my there, I unpacked her bads and staff

took her to the lounge, have her a coffee & biscuits. When I picked her up she was happy and looked well.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you were impressed with our staff, facilities, and the food we offer. We understand how difficult it can be to entrust a loved one into someone else's care, even for a short time, so we're especially glad to know our team helped put your mind at ease.It's wonderful to hear that your mum felt comfortable and happy during her stay with us. Making our residents feel at home, even for a short respite, is something we take great pride in. We'll be sure to pass on your lovely comments to the team - they'll be thrilled to know they made a positive difference.

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Review of
The Manse Residential Care Home
from Michelle H (Daughter of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

My Dad is a hard one to crack and has always been against being in a home. I am amazed how easily the move to a home has been. It is all thanks to the friendly team that has welcomed my Dad.
Their professionalism and care made my Dads first few days an easy transition. They have picked up on his interests

and values . Using his hobby of Karaoke and love of music to connect him into the home. By allowing him to take regular stage at The Manse. Dad loves his regular meals and his time relaxing in the conservatory. He will also enjoy a little tipple , which shows a sense of normalcy.
I love seeing the variety of activities offered . That the carers obviously put a great deal of thought and effort to keep the residents happy and occupied.
Living so far away it is a great weight off my mind to know my Dad is so well cared for and is content in his new home. Thank you for all that take care of my Dad.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you so much for your kind words. We're delighted to hear how well your Dad has settled in and that he's enjoying his music, meals, and time in the conservatory. It's a joy to see him take the stage and connect with others through his passions. Knowing we've helped ease your mind from afar means a lot to us. We'll continue doing all we can to keep him happy, comfortable, and cared for.

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Review of
Riverlee Residential and Nursing Home
from R B (Wife of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I have found the new management very good and approachable. I thing I have found the most beneficial for my husband is the stopping of moving staff around. I can see how it could benefit staff in a small way but so detrimental to dementia residents.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your kind words and valuable feedback. We're truly pleased to hear that you've found the new management team approachable and supportive. It's especially heartening to know that the decision to reduce staff movement has had a positive impact on your husband's well-being.

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Review of
Riverlee Residential and Nursing Home
from S T (Friend of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

I come to visit my friend once a week. My lady is in a fantastic home, I find the staff are always keeping her occupied, as she is a hand full at time. I won't wish her to be in a better place than this care home. Thank you to all the staff that work with my friend on a daily basis.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your lovely review. We're so glad to hear your friend is happy and well cared for. It means a lot to our team to know their efforts are appreciated. We'll be sure to pass on your kind words.

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Review of
Haven Residential Care Home
from Edward R (Nephew of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My first impression is one of welcome. A particular staff member at reception exemplifies this as soon as she greets on at the ground floor entrance. This behaviour of graciousness and care is met with every member of staff and management that I've met during my many visits to my aunt.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for your kind words. We're so pleased to hear that you felt warmly welcomed and consistently cared for during your visits. Your feedback means a lot to our team.

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Review of
Riverlee Residential and Nursing Home
from C M (Son of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

I seen a lot of changes since two years. Rapid changes. I appreciate my mum's care plan been very laid out. Mum's has been looked after, my mum had replaced her chair with a recliner chair, this made her very relaxed. She more at peace, she falls asleep in the recliner chair, and is more happier. Very

much okay with staff day and night staff she familiar with all faces now. This took a while.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your lovely feedback. We're so pleased to hear your mum is feeling more relaxed and at peace, especially with the new recliner chair. It's great to know she's now familiar with our team and feels comfortable with both day and night staff. We truly appreciate your kind words and continued trust in our care.

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Review of
Riverlee Residential and Nursing Home
from Carol P (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

I have absolutely no problems or concerns regarding my mothers care. The staff are helpful considerate and professional.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your kind words. We're very pleased to hear you're happy with your mothers care and that you find the staff are helpful considerate and professional.

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Review of
Shaftesbury Court Residential Care Home
from Jacqui M (Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

I am very happy at Shaftesbury Court Residential Care Home and have no complaints. The Management and staff are very nice, helpful and friendly. I am used to living alone and am happy in my own company, left to my own thing and in my own time although I am aware that I can participate in the activities

provided if I want to but i am happy watching TV and videos online.
i have to go to dialysis 3 time a week and I am provided with a packed lunch as required

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear you're happy at Shaftesbury Court and feel supported by our team. It's great that you feel comfortable enjoying your own space while knowing activities are available if you choose to join in.

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Review of
The Manse Residential Care Home
from Kate J (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

The Manse were wonderful to my father and always encouraged him, looked after him and treated him with respect and humour. I would recommend the Manse as it has the correct mix of care, professionalism and home comfort. The residents are well looked after enjoying activities, on site cooked meals and

lots of interaction with staff. The rooms are a good size and are cleaned regularly. My father was reluctant to go into care after some falls, but told me it had been the right decision and he felt happy and safe. I could visit regularly and always felt welcomed. Thank you for looking after my dad so well.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care Home

Thank you for your kind words. We're so pleased your father felt safe, happy, and well cared for at The Manse. It's wonderful to hear that our team's support, warmth, and professionalism made a positive difference. We truly value your recommendation.

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Review of
Rowanweald Residential and Nursing Home
from p D (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother is a resident on the Magnolia Floor and on many visits, I have witnessed the staff provide the very best care that my mother could wish for.

Reply from Jacob Hardie, Design and Marketing Assistant at Rowanweald Residential and Nursing Home

Thank you for your kind words. We're so pleased to hear that your mother is receiving the care she deserves. Your feedback means a great deal to our team and will be shared with pride.

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Review of
Riverlee Residential and Nursing Home
from D R (Husband of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been here just over one year and is settled and probably quite used to her new home. Her care provided by the staff is good, very good from some staff. I think she is comfortable in her surroundings as can be expected. She is well treated and with dignity and her personal care and cleanliness

is excellent. The atmosphere in the home is warm and friendly.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your thoughtful feedback. We're pleased to hear your wife has settled in and is receiving care delivered with dignity and attention. It's lovely to know the warm and friendly atmosphere has helped her feel at home.

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Review of
Shaftesbury Court Residential Care Home
from Billy A (Son of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been in Shaftesbury Court for one year. We have been very pleased with the care received and the dedication of the carers, staff, and managers.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care Home

Thank you so much for your kind words about Shaftesbury Court. We're delighted to hear that you're pleased with the care your mum has received over the past year. Your recognition of our team's dedication means a great deal to us.

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Review of
Riverlee Residential and Nursing Home
from A M (Son of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

The nursing and non-nursing staff demonstrate a sincere care for both the physical and mental well-being of my mother. She is calm and clearly appreciates everyone's hard work.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your kind words about Riverlee. We're delighted to hear that your mother is happy and well looked after.

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Review of
Haven Residential Care Home
from R M (Son of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

The carers, staff and management at Haven Residential Care Home are well trained, compassionate and the most welcoming community that my mother and I could have wished for at this time of need and constant care in her old age. The entire team are so professional, kind and understanding of her unique

requirements and nothing is seen as an obstacle. I am kept fully informed and visiting my mother is a pleasure in a clean, comfortable and well run care environment that is safe and reassuring.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for your kind words about Haven Residential Care Home. We are delighted to hear that you and your mother have found our community to be welcoming and supportive during this time of need.

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Review of
Rowanweald Residential and Nursing Home
from D D (Son of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother is suffering with dementia and is often confused.
The staff have helped her settle, and ensure she is eating and taking her medication. This is very re-assuring for her family, as we all struggled to help her while she was in her own home.
The staff are all professional and friendly.

Reply from Fae Doherty, Senior Marketing Officer at Rowanweald Residential and Nursing Home

Thank you for sharing your experience. It is heartening to hear that the staff have been able to help your mother settle, ensuring she eats well and takes her medication. Your feedback is greatly appreciated.

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Review of
Shaftesbury Court Residential Care Home
from L H (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

During my dads stay at Shaftesbury Court he was always made to feel valued by staff and when in and out of hospital was always greeted "home" with a warm welcome, which was greatly appreciated. I was welcomed to visit at any time, as often as I liked and I felt that I had a warm and friendly relationship

with staff. I trusted staff to care for my dad when I couldn't, and I could always be sure that the phone would be answered - day and night - or that I would be contacted as required - or as my dad desired, by staff that were attentive and genuinely caring. My dad's individual and unique needs were always well met with a person centred approach and I know that his relationships with individual staff members were highly valued.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care Home

Thank you so much for your kind words. We're truly grateful that your dad felt welcomed and valued during his time at Shaftesbury Court. It's heartening to know that you trusted us with his care and felt supported by our team. We're especially touched by your comments about the warm relationships and person-centred care. This is exactly what we strive for every day. Your feedback means a great deal to all of us.

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Review of
Haven Residential Care Home
from Brendan M (Son of Resident) published on 5 May 2025

Submitted via Postal Card • Report

Overall Experience

All Haven staff take really good care of my dad and are always friendly and professional. He is very happy at Haven and is well groomed and treated always with affection and respect.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear your dad is happy at Haven and that our team's care and kindness shine through. Your support means a lot to us!

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Care Homes Owned by Sanctuary Care Ltd in London

Sanctuary Care Ltd Locations in London (6)

Sanctuary Care Ltd Reviews in London (354)

Aashna House Residential Care Home

Haven Residential Care Home

Riverlee Residential and Nursing Home

Haven Residential Care Home

The Manse Residential Care Home

Riverlee Residential and Nursing Home

Riverlee Residential and Nursing Home

Haven Residential Care Home

Riverlee Residential and Nursing Home

Riverlee Residential and Nursing Home

Shaftesbury Court Residential Care Home

The Manse Residential Care Home

Rowanweald Residential and Nursing Home

Riverlee Residential and Nursing Home

Shaftesbury Court Residential Care Home

Riverlee Residential and Nursing Home

Haven Residential Care Home

Rowanweald Residential and Nursing Home

Shaftesbury Court Residential Care Home

Haven Residential Care Home

Awards / Recognitions (11)

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