Sanctuary Care Ltd in Merseyside | 3 Care Homes

Review of
Ridgewood Court Residential Care Home
from Pauline E (Daughter of Resident) published on 19 August 2025

Submitted via Postal Card • Report

Overall Experience

During my mother's five month stay at Ridgewood Court, she always received excellent care and attention, specific to her needs and personality. Carers were generally very thoughtful and considerate, and always willing to engage with mum and the family. During mum's final days, all the staff and particularly

the team leaders, showed her and us such love and support that we will be forever grateful. Many thanks to all the staff at Ridgewood.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for your kind and thoughtful words. We're honoured to have cared for your mum during her time at Ridgewood Court. It's deeply meaningful to know that our team's attention to her individual needs and the support shown during her final days brought comfort to both her and your family.

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Review of
Willow Gardens Residential and Nursing Home
from J H (Brother of Resident) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience

My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always had

time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you so much for your kind words. We're deeply touched to hear how much our team meant to your brother and your family during his time at Willow Gardens. It's truly humbling to know that our care made a difference. We'll be sure to pass on your wonderful feedback - it means the world to us.

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Review of
Willow Gardens Residential and Nursing Home
from G L (Niece of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who

was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.

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Review of
Ridgewood Court Residential Care Home
from J M (Respite Resident) published on 5 August 2025

Submitted via Website • Report

Overall Experience

I was in Ridgewood Court for a fortnight for respite care. I cannot speak too highly of the care that was given to me by all the staff, without exception. Each and everyone not only looked after me, but also showed interest in me as a person and made me feel very much part of the larger family of residents.

They encouraged me in my recovery so that at the end of the fortnight I felt like a completely different person. I would recommend Ridgewood Court to anyone who needs nursing or care on a short or long-term basis. I did have one slight reservation. It was about the food. There was not enough fresh food for me, not enough salads or vegetables, or fruit, not enough variety.

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you so much for your lovely review. We're thrilled to hear that you felt supported and part of the Ridgewood Court family during your stay-it's exactly what we aim for. Your feedback about the food is appreciated and has been passed on to our catering team, as we're always looking to improve. Wishing you continued health and happiness!

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Review of
Ridgewood Court Residential Care Home
from Jane B (Daughter of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Ridgewood is a modern, bright beautifully furnished care home with wide corridors and plenty of space. Everyone who works here has a smile on their face - in fact this home's biggest asset is its staff - they are all wonderful, caring, knowledgeable and kind individuals who treat the residents with

respect and love. It feels like one big family. There are activities provided almost every day with something for everybody - even those who may prefer to stay in their room. My mum received the absolute best end of life care here - nothing was too much trouble to the staff and they also made sure I was ok.

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you so much for your kind words. We're truly grateful you felt supported and that your mum received the care and compassion she deserved. Our team takes great pride in creating a warm, respectful environment, and it means a lot to know that came through. Your feedback is deeply appreciated.

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Review of
Prince Alfred Residential Care Home
from Jane A (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My Dad has been at the care home for 6 years plus and he has always been well looked after by all the staff.
The team are all friendly and supportive and have always had Dad's interests at the heart of the care they provide. All the staff from cleaning ,laundry, kitchen , the carers and the office

staff all make the home a welcoming and a lovely community to be part of for my Dad. and we couldn't be happier with all the care that he receives. Would highly recommend Prince Alfred for anyone looking for residential care for a loved one.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you so much for your kind words. We're truly grateful for the trust you've placed in us over the past six years. It's wonderful to hear that your Dad feels at home and well cared for by our entire team. Your recommendation means a lot to us!

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Review of
Prince Alfred Residential Care Home
from C M (Daughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

Most staff are really friendly and helpful and clearly put lots of effort into doing a wonderful job looking after my mum.

She is well looked after and I was really impressed recently when there was an outbreak of an infection, that everything was well organised and quarantine and other measures

were swiftly implemented and information was well disseminated- I was informed how mum had been seen by appropriate medical staff and then also when the results of swabs came back was reassured that it was nothing serious and so quarantine was lifted . Thank you - very reassuring.
My only (minor) concern is that with mum having dementia it is difficult for me to know exactly what activities take place, and whether she joins in with things, as she can't remember reliably what has happened during the day/week, and often cannot distinguish what is real and what she has imagined.
Prince Alfred is a very good home and I wouldn't hesitate to recommend it.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you for your kind words. We're so pleased to hear you felt reassured during the recent illness. We're glad your mum is doing well and truly appreciate your support. Furthermore, your feedback has been relayed to our team and we will continue to ensure we provide the very best care.

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Review of
Ridgewood Court Residential Care Home
from Sian H (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 4 months since moving in she has blossomed and seems so much happier than she was. The staff are truly wonderful and caring without exception. My stress levels have decreased dramatically. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for sharing such wonderful feedback. Its lovely to hear that your mum has blossomed and found happiness with us. Knowing that our care has also brought you peace of mind means so much. Your kind words are truly appreciated by our team.

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Review of
Willow Gardens Residential and Nursing Home
from P P (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to most

of the staff should any problems arise. I also attend the relative's meetings when I can.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your feedback. We're pleased to hear that your mum has received great care and that any initial concerns were addressed successfully. Open communication is very important to us, and we're glad you feel comfortable speaking with our team and attending relatives' meetings. If you ever need anything, please don't hesitate to reach out.

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Review of
Willow Gardens Residential and Nursing Home
from G P (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

There are some matter which need some attention and consideration e.g. proximity of noisy residents (no judgement, no blame) to those who would be happier in a less noise invading environment. I refer to loud screaing and aggressive shouting emitting from some residents.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

We understand the importance of a peaceful environment and strive to balance the diverse needs of everyone in our care. Very occasionally, a resident may become agitated, but these instances are rare. Our highly experienced team is skilled in using compassionate and effective techniques to support them, ensuring that any disruption is minimal. Please know that we are always reviewing ways to enhance the comfort of our residents, and we will take your comments into careful consideration. If you would like to discuss this further, please dont hesitate to reach out to the home manager, her door is always open.

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Review of
Prince Alfred Residential Care Home
from J P (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My sister was admitted initially for respite and was immediately made to feel welcome by all staff. She is now a full time resident and in the short time she has been there we have gradually seen an improvement in her well being.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear that your sister felt so welcomed from the start and that her well-being has already improved since joining us at Prince Alfred. It's wonderful to know she is settling in well, and we truly appreciate your kind words about our team.

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Review of
Prince Alfred Residential Care Home
from Jonathan W (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My father is a resident and I couldn't recommend Prince Alfred's enough. The staff are amazing and the place is always spotless and clean. Couldn't fault the home. Staff are always friendly and helpful and are always willing to help with any needs my father has.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your kind words. We're so pleased to hear that your father is receiving the care and support he deserves at Prince Alfred. Our team takes great pride in creating a warm, welcoming and supportive environment, and your feedback will mean a great deal to them, thank you.

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Review of
Ridgewood Court Residential Care Home
from Graham J (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum went in to rest bite for 2 weeks, I was very nervous about the hole situation, but them nerves soon disappeared when I saw how the hole staff from the office to the careworkers took care of my mum and made it so easy for her to adapt so quickly.I would highly recommend this company and have no

hesitation taking my mum back as I know she would be well looked after.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your kind words for our team at Ridgewood Court. We understand that respite care can be a big step, and we're delighted to hear that your mum felt so comfortable and well cared for during her stay. Our team takes great pride in creating a welcoming and supportive environment and will truly appreciate your recommendation. And of course your mum is welcome at any time for respite in the future.

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Review of
Ridgewood Court Residential Care Home
from Jane M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My father joined Ridgewood Court in October 2024, due to a decline in his dementia. I have been so impressed with the care he has received and the respect and dignified way he has been treated. By far the biggest asset at Ridgewood, are the staff. They are angels without wings! All of them are beyond

excellent in manners and care. There is always one or two that just go that bit extra. One staff member has has been outstanding for dad. The receptionist - always cheery and still mucks in.

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Review of
Willow Gardens Residential and Nursing Home
from P P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day

(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review, the team at Willow Gardens will be so proud to read your kind words. We are so pleased to hear that our home manager and her team have been able to support both your father and your family and that their passion shines through. Thank you for entrusting us with your father's care.

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Review of
Prince Alfred Residential Care Home
from P L (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend Prince Alfred Residential Care Home highly enough. The level of care provided to my grandmother has been nothing short of outstanding. The staff are incredibly attentive, compassionate, and dedicated to ensuring she feels safe.
As a family we were concerned about the transition from

living at home to residential care. I can honestly say your team have made this a seamless process and ensured my grandmother felt safe and supported with her care needs
Prince Alfred has gone above and beyond to ensure all needs are attended to. The cook regularly liaises with my grandmother to ensure that she is happy with the choices of menu and available snacks. The exceptional puddings are a particular favourite!
Knowing my grandmother is in such capable and caring hands has brought our family immense peace of mind. If you are looking for a residential home where care, dignity and quality of life are the top priorities, I highly recommend Prince Alfred. I would recommend here in a heartbeat!

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your thoughtful review. We are delighted to hear that your grandmother feels so safe and well cared for at Prince Alfred Residential Care Home. The team will be so proud to hear that they have brought your family such peace of mind. We'll be sure to pass on your compliments to our chef - especially about the puddings!

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Review of
Willow Gardens Residential and Nursing Home
from Elaine R (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is excellent,

great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your kind words, our team at Willow Gardens will be touched to read your comments. We're so glad your mum had such a positive experience with us and that the care, food, activities - and the Christmas party - had such a positive impact. We truly appreciate your recommendation, thank you.

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Review of
Prince Alfred Residential Care Home
from Janet D (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident since July 2024. Since the first day, she has felt very well supported by all staff and regards them all very highly for the care and support she receives and for their friendliness. As her primary relative, I too have had excellent help and support from all staff.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you so much for your kind words for our team at Prince Alfred. We're thrilled to hear that both you and your mum feel so supported and cared for. Our team takes great pride in creating a warm and friendly environment, and your feedback will mean so much to them, thank you.

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Review of
Prince Alfred Residential Care Home
from Jon C (Nephew of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Five years ago Prince Alfreds accepted our 'auntie' into care following emergency hospitalisation. She had lived in the same house all her life and was independent and strong-willed. We loved her, the connection to us was simply our mother's best school friend. We had always kept in touch and I had

POA. But our family was over 250 miles away and no other relatives. Thankfully, the local church was her centre for everything.
It was a quick decision, with an earlier steer from Auntie and the church connection. She was always happy at Prince Alfred's and interacted with the staff who managed the care like the guests were their own family.
We have just said a final goodbye to Auntie after a brief illness where the home was simply wonderful. Many of her caring team from Prince Alfreds looked in on the service and celebration of her life. So lovely to chat with them all. They really did make this care home the best we possibly could have selected. A wonderful team and place. Thank You.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you so much for sharing such a heartfelt and touching review about your experience of Prince Alfred. The team would have been honoured to have been a part of Auntie's journey and to have been able to offer her care and comfort during her time with us. It means so much to know that you both felt supported by our team, especially during such a meaningful moment. We deeply appreciate your kind words, especially written at such a difficult time.

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Review of
Willow Gardens Residential and Nursing Home
from L H (Brother of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to the

residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review and recommendation for Willow Gardens. We're delighted to hear about your 5-star experience. Our manager and team are committed to providing the highest level of care and support to our residents, and it's wonderful to know their dedication is appreciated. We're grateful for your kind words and will be sure to pass them to the team.

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Care Homes Owned by Sanctuary Care Ltd in Merseyside

Sanctuary Care Ltd Locations in Merseyside (3)

Sanctuary Care Ltd Reviews in Merseyside (226)

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Awards / Recognitions (11)

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