Sanctuary Care Ltd in Merseyside | 3 Care Homes

Review of
Willow Gardens Residential and Nursing Home
from P P (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to most

of the staff should any problems arise. I also attend the relative's meetings when I can.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your feedback. We're pleased to hear that your mum has received great care and that any initial concerns were addressed successfully. Open communication is very important to us, and we're glad you feel comfortable speaking with our team and attending relatives' meetings. If you ever need anything, please don't hesitate to reach out.

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Review of
Willow Gardens Residential and Nursing Home
from G P (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

There are some matter which need some attention and consideration e.g. proximity of noisy residents (no judgement, no blame) to those who would be happier in a less noise invading environment. I refer to loud screaing and aggressive shouting emitting from some residents.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

We understand the importance of a peaceful environment and strive to balance the diverse needs of everyone in our care. Very occasionally, a resident may become agitated, but these instances are rare. Our highly experienced team is skilled in using compassionate and effective techniques to support them, ensuring that any disruption is minimal. Please know that we are always reviewing ways to enhance the comfort of our residents, and we will take your comments into careful consideration. If you would like to discuss this further, please dont hesitate to reach out to the home manager, her door is always open.

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Review of
Prince Alfred Residential Care Home
from J P (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My sister was admitted initially for respite and was immediately made to feel welcome by all staff. She is now a full time resident and in the short time she has been there we have gradually seen an improvement in her well being.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear that your sister felt so welcomed from the start and that her well-being has already improved since joining us at Prince Alfred. It's wonderful to know she is settling in well, and we truly appreciate your kind words about our team.

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Review of
Prince Alfred Residential Care Home
from Jonathan W (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My father is a resident and I couldn't recommend Prince Alfred's enough. The staff are amazing and the place is always spotless and clean. Couldn't fault the home. Staff are always friendly and helpful and are always willing to help with any needs my father has.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your kind words. We're so pleased to hear that your father is receiving the care and support he deserves at Prince Alfred. Our team takes great pride in creating a warm, welcoming and supportive environment, and your feedback will mean a great deal to them, thank you.

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Review of
Ridgewood Court Residential Care Home
from Graham J (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum went in to rest bite for 2 weeks, I was very nervous about the hole situation, but them nerves soon disappeared when I saw how the hole staff from the office to the careworkers took care of my mum and made it so easy for her to adapt so quickly.I would highly recommend this company and have no

hesitation taking my mum back as I know she would be well looked after.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your kind words for our team at Ridgewood Court. We understand that respite care can be a big step, and we're delighted to hear that your mum felt so comfortable and well cared for during her stay. Our team takes great pride in creating a welcoming and supportive environment and will truly appreciate your recommendation. And of course your mum is welcome at any time for respite in the future.

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Review of
Ridgewood Court Residential Care Home
from Jane M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My father joined Ridgewood Court in October 2024, due to a decline in his dementia. I have been so impressed with the care he has received and the respect and dignified way he has been treated. By far the biggest asset at Ridgewood, are the staff. They are angels without wings! All of them are beyond

excellent in manners and care. There is always one or two that just go that bit extra. One staff member has has been outstanding for dad. The receptionist - always cheery and still mucks in.

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Review of
Willow Gardens Residential and Nursing Home
from P P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day

(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review, the team at Willow Gardens will be so proud to read your kind words. We are so pleased to hear that our home manager and her team have been able to support both your father and your family and that their passion shines through. Thank you for entrusting us with your father's care.

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Review of
Prince Alfred Residential Care Home
from P L (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend Prince Alfred Residential Care Home highly enough. The level of care provided to my grandmother has been nothing short of outstanding. The staff are incredibly attentive, compassionate, and dedicated to ensuring she feels safe.
As a family we were concerned about the transition from

living at home to residential care. I can honestly say your team have made this a seamless process and ensured my grandmother felt safe and supported with her care needs
Prince Alfred has gone above and beyond to ensure all needs are attended to. The cook regularly liaises with my grandmother to ensure that she is happy with the choices of menu and available snacks. The exceptional puddings are a particular favourite!
Knowing my grandmother is in such capable and caring hands has brought our family immense peace of mind. If you are looking for a residential home where care, dignity and quality of life are the top priorities, I highly recommend Prince Alfred. I would recommend here in a heartbeat!

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your thoughtful review. We are delighted to hear that your grandmother feels so safe and well cared for at Prince Alfred Residential Care Home. The team will be so proud to hear that they have brought your family such peace of mind. We'll be sure to pass on your compliments to our chef - especially about the puddings!

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Review of
Willow Gardens Residential and Nursing Home
from Elaine R (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is excellent,

great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your kind words, our team at Willow Gardens will be touched to read your comments. We're so glad your mum had such a positive experience with us and that the care, food, activities - and the Christmas party - had such a positive impact. We truly appreciate your recommendation, thank you.

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Review of
Prince Alfred Residential Care Home
from Janet D (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident since July 2024. Since the first day, she has felt very well supported by all staff and regards them all very highly for the care and support she receives and for their friendliness. As her primary relative, I too have had excellent help and support from all staff.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you so much for your kind words for our team at Prince Alfred. We're thrilled to hear that both you and your mum feel so supported and cared for. Our team takes great pride in creating a warm and friendly environment, and your feedback will mean so much to them, thank you.

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Review of
Prince Alfred Residential Care Home
from Jon C (Nephew of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Five years ago Prince Alfreds accepted our 'auntie' into care following emergency hospitalisation. She had lived in the same house all her life and was independent and strong-willed. We loved her, the connection to us was simply our mother's best school friend. We had always kept in touch and I had

POA. But our family was over 250 miles away and no other relatives. Thankfully, the local church was her centre for everything.
It was a quick decision, with an earlier steer from Auntie and the church connection. She was always happy at Prince Alfred's and interacted with the staff who managed the care like the guests were their own family.
We have just said a final goodbye to Auntie after a brief illness where the home was simply wonderful. Many of her caring team from Prince Alfreds looked in on the service and celebration of her life. So lovely to chat with them all. They really did make this care home the best we possibly could have selected. A wonderful team and place. Thank You.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you so much for sharing such a heartfelt and touching review about your experience of Prince Alfred. The team would have been honoured to have been a part of Auntie's journey and to have been able to offer her care and comfort during her time with us. It means so much to know that you both felt supported by our team, especially during such a meaningful moment. We deeply appreciate your kind words, especially written at such a difficult time.

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Review of
Willow Gardens Residential and Nursing Home
from L H (Brother of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to the

residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review and recommendation for Willow Gardens. We're delighted to hear about your 5-star experience. Our manager and team are committed to providing the highest level of care and support to our residents, and it's wonderful to know their dedication is appreciated. We're grateful for your kind words and will be sure to pass them to the team.

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Review of
Prince Alfred Residential Care Home
from S M (Cousin of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Excellent home, my cousin has been really happy there. Recently celebrated 100th birthday, staff was brilliant, had a singer, dancing, cake, etc, can't fault it. The home is also nicely situated with parking and is kept clean.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your fantastic review of Prince Alfred. We're so glad to hear that your cousin is so happy there and it's wonderful to know you enjoyed the 100th birthday celebration! Our team takes pride in creating joyful experiences for our residents and their families and your kind words mean a lot. Thank you for sharing your experience!

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Review of
Willow Gardens Residential and Nursing Home
from Gill R (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he would

often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your heartfelt review of Willow Gardens, the team will be touched to read your comments. It means so much to us to hear that your dad felt well cared for and we're grateful for your kind words about our staff and the support they were able to provide to your family. Your recommendation is truly appreciated, thank you.

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Review of
Willow Gardens Residential and Nursing Home
from J T (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your heartfelt feedback, especially written at such a difficult time. We're grateful for your trust in us and honoured to have been part of your dad's care. Your recommendation means so much and we will be sure to pass this on to the team at Willow Gardens.

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Review of
Prince Alfred Residential Care Home
from J A (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

Firstly I want to thank the manager and all of her team for the love and warmth both Mum and I received whilst Mum was with Prince Alfred. My mum spent two very happy years with them, and I also got to know everyone and I can genuinely say it really is a place filled with love, laughter and compassion.

My mum sadly died in May, it was just her time. As I don't live in Liverpool as mum neared her passing she very kindly let me stay in the home so that I could be with my mum 24/7 and that was priceless to me, it really let me spend those last days/weeks at her side and I know it was a godsend to my mum too. My mum was so well looked after as she declined and at the same time I was looked after too as it was a very emotional time for me, but everyone, and I really mean everyone, was so kind and always had a hug for me.
If your loved one is lucky enough to find this very special home you can rest assured you will feel safe too, knowing they are being looked after by such a wonderful crew.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your heartfelt review of Prince Alfred, especially written at such a difficult time. The team will be so touched to read your kind words and also grateful to have had the opportunity to care for your mum. Thank you for sharing your experience.

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Review of
Ridgewood Court Residential Care Home
from Evelyn R (Friend of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

I visited Ridgewood Court several times in the past to visit with a friend. I have always been impressed with the grounds, the entrance area and the residents' rooms. The room I visited was carefully laid out with personal effects, mementoes and was a warm and welcoming sight. So much so that I was

moved to tears at my first visit knowing that this was indeed a safe and secure place with care of the resident at its heart. I have seen for myself some of the activities provided at Ridgewood Court for the residents to join in with or not as they wish. I couldn't wish for this resident to be looked after anywhere else.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for your wonderful review for Ridgewood Court. The team are devoted to enriching the lives of their residents and will be so proud to hear your feedback about the care they provide for your friend.

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Review of
Ridgewood Court Residential Care Home
from Helen H (Daughter of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Our lovely Dad has been a resident at Ridgewood for around 18 months and he suffers from dementia. Right from the start we were so impressed by the carers who helped him to settle very quickly. The care home, is light, bright and airy, and the newly decorated cafe is probably Dad's favourite room. He

and the other residents enjoy this cafe on a regular basis when the best crockery is used for their morning tea and snacks. The nature of Dad's illness means that he has needed to be referred to various medical teams recently which has been organised brilliantly by the lead carers there, and any of our suggestions or comments about Dad's care is listened to and acted on the same day, which is really impressive. The team are really lovely, professional and caring and we feel happy that he is safe and well looked after. We can't thank the carers enough.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for your fantastic review of Ridgewood Court. The team are passionate about creating wonderful spaces for the residents and their loved ones to spend time together, so it's wonderful to know he enjoys the newly decorated cafe.

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Review of
Ridgewood Court Residential Care Home
from David V (Son of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

I write, on behalf of our family, to commend Ridgewood Court and its people. The care, devotion, attention and humanity they delivered to Mum, especially toward the end of her life, is far beyond praise and is appreciated by us all.
It will never be forgotten.
Thank you one and all.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your heartfelt words about the team at Ridgewood Court, especially written at such a difficult time. We are sorry for your loss and the team is so proud to have been able to care for your Mum during her time with us.

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Review of
Ridgewood Court Residential Care Home
from Teresa B (Daughter of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

My darling mum has been here for over 5 years. Initially on the 'early' dementia floor, before recently moving to the 'advanced' dementia floor. Throughout this time she has received exceptional care and love. I live abroad and can't visit her as much as I'd like to; but I have complete confidence knowing

that she is safe, well cared for, and given lots of attention and love. It means more than I can ever express.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your heartfelt review of Ridgewood Court. We are deeply touched by your kind words and are honoured to provide exceptional care and love to your darling mum. Knowing that you have complete confidence in her safety and well-being means the world to us.

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Care Homes Owned by Sanctuary Care Ltd in Merseyside

Sanctuary Care Ltd Locations in Merseyside (3)

Sanctuary Care Ltd Reviews in Merseyside (219)

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Awards / Recognitions (11)

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