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Care Home Owned by Sanctuary Care Ltd in North Somerset

9.7 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in North Somerset for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6517 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in North Somerset (1)

 

1 Care Home owned by Sanctuary Care Ltd in North Somerset

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Beach Lawns Residential and Nursing Home

67 Beach Road, Beach Front, Weston-super-Mare BS23 4BG 

9.6 67 reviews
"My auntie was taken into emergency care on Christmas Eve at 4.30 in the afternoon, had it not been for the wonderful, amazing staff, she…"   Read all 67 reviews
Location Type Care Home

Beach Lawns is a beautiful home in a stunning location, overlooking the beachfront of Weston-Super-Mare. It’s the team, who are passionate about enriching the lives of their residents, which make this home stand out. The highly experienced staff… Read more about Beach Lawns Residential and Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 82 Rooms from £1,139 / week

Sanctuary Care Ltd Reviews in North Somerset (67)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.672) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

Overall Experience

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Review of

Beach Lawns Residential and Nursing Home

from Rachel E (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was taken into emergency care on Christmas Eve at 4.30 in the afternoon, had it not been for the wonderful, amazing staff, she would not have survived. I had the pleasure of meeting them all on the 15th January and all I can say is wow, they go above and beyond not only for the residents but
for their families also.
Cannot thank them all enough, each and every one of them. I came away feeling content in the knowledge of knowing my aunt is cared for. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you so much for your heartfelt and thoughtful review, our team at Beach Lawns will be touched to read your kind words. Our team is dedicated to going above and beyond for our residents and their loved ones, especially during challenging times. Knowing that you feel so reassured about your aunt's care will mean so much to the team. Thank you for entrusting them with your aunt's care and for sharing your feedback.


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Review of

Beach Lawns Residential and Nursing Home

from B B (Sister of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother arrived at Beach Lawns Residential and Nursing Home in the summer, looking thin and gaunt and fragile and very confused. Each time I have visited, he has improved. On my latest visit, he was better than ever. So happy and well and contented.
I know that this is thanks to all the care and
personal attention you have given to him. I cannot come too often but I know when I leave him he is in good hands.
With many thanks.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for your heartfelt review for Beach Lawns. It's wonderful to hear about the positive transformation in your brother since coming to our home. Seeing him happy, healthy and content is the greatest reward for our team's efforts. We truly appreciate your trust and kind words about the care and attention he receives. Please know that we'll continue to ensure he's in the best hands and we're always here to support you both. Many thanks for sharing your experience with us.


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Review of

Beach Lawns Residential and Nursing Home

from A C (Granddaughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, lovely home, the staff go above and beyond for residents, activities staff like to include everyone. Home manager is welcoming and always happy to help and support. Cleaning team makes sure the home is immaculate, kitchen staff provide lovely options.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you so much for your kind words about our team at Beach Lawns. We're thrilled to hear that their dedication shines through in every area, from our welcoming home manager and attentive care staff to our hardworking cleaning and kitchen teams. Your feedback means a lot to us, thank you.


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Review of

Beach Lawns Residential and Nursing Home

from Keryn C (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been very happy with the care my mother received during her three years at Beach Lawns Residential and Nursing Home.
She was treated with kindness and consideration and was lucky enough to make some good friends amongst the residents.
The staff ensured that she remained in the unit
where she felt most comfortable and had the support of her friends.
We always felt we could approach the staff with queries or concerns and were always listened to with patience and understanding.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you so much for sharing your family's experience with us. We're touched to hear that your mother received such wonderful care during her time at Beach Lawns. It's so good to know she found friendships and felt so comfortable in her surroundings. Your words mean a great deal to us, thank you for your feedback.


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Review of

Beach Lawns Residential and Nursing Home

from Beverley K (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three-plus years that my mother lived in Beach Lawns Residential and Nursing Home, it was so reassuring to know she was being well looked after. Any concerns that cropped up could be discussed with the staff and dealt with promptly. Everyone there was very caring and supportive. My mother also
made good friends amongst the other residents and that was lovely to see.
I wouldn't hesitate to recommend Beach Lawns to anyone and would like to thank all of the staff for their care and support.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for sharing your wonderful review and recommendation. We're so glad to hear that your mother had such a positive experience at Beach Lawns. It's wonderful that she formed close friendships and felt so well cared for. Your kind words mean a lot to us and we're grateful for your recommendation. Thank you for trusting us with your mother's care.


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Review of

Beach Lawns Residential and Nursing Home

from Keith T (Power of Attorney of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more satisfied with the care and attention given. The staff are absolutely "stars" in all respects.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for your kind words. We're thrilled to hear that you were so satisfied with the care provided by our team at Beach Lawns. They work hard to deliver the best possible experience and it's wonderful to know you see them as "stars" in every way. Your feedback is truly appreciated, thank you.


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Review of

Beach Lawns Residential and Nursing Home

from Shane C (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Super care home, the place was always clean and well-maintained with pleasantly decorated surroundings. Residents have a variety of activities and are well looked after.
That said, the stand-out stars are the staff, all were very caring to Mum and seemed happy in their work, thank you to five members
of staff, in particular, and all their colleagues for looking after Mum.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for your kind words about our team at Beach Lawns, they will be touched to read your comments. Knowing that they made such a positive impact on your mum's experience means so much to us and your feedback is greatly appreciated.


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Review of

Beach Lawns Residential and Nursing Home

from K T (Brother of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly people and very good carers. Nice rooms and a lovely location with good parking the establishment always looks clean, front reception staff are very friendly also. Overall a nice atmosphere.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for your review for Beach Lawns, the team will be delighted with your positive feedback and high scores.


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Review of

Beach Lawns Residential and Nursing Home

from Katie A (Granddaughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident in the dementia unit at Beach Lawns since June 2023 and is very happy there. Having cared for her before she moved here, it gives great peace of mind knowing that she is being so well cared for and is happy. The staff are excellent and nothing is too much trouble for them.
It is lovely to see her joining in with the daily activities and seeing what the residents have been up to on the daily posts on their social media page. Nan has a lovely bedroom overlooking the seafront and it is like a home from home. There is a large conservatory which leads to a nice garden, and is great for getting her outside in the summer months. The food is very good and there is a great choice available. I would highly recommend Beach Lawns.

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Review of

Beach Lawns Residential and Nursing Home

from H Y (Wife of Resident) published on 15 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very welcoming and the staff a very kind friendly and helpful. It's just a great place to be. It's that simple.

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Review of

Beach Lawns Residential and Nursing Home

from Paul Z (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom lived at Beach Lawn Home for over four years and recently passed while in the fast-track program nursing area. Overall, I was very pleased with her care. The staff was very caring and provided good care while in the main living area. I lived abroad, and when visiting, I found the home to be very
clean, tidy and overall professionally managed. If your loved one transfers to the nursing section of Beach Lawns, and you live a distance away, I would recommend arranging to have relatives or close friends visit regularly. In addition, we hired professional caregivers to visit regularly. Initially, when my mom transitioned into the nursing section, her room window was left open all night during December and was discovered the next morning by a relative - the room was extremely cold. In addition, bathing care was not the best, as her hands and bed sheets were found to be soiled. After talking with the administrator (the second-in-command main administrator was out of the office), the situation was corrected.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for your review. We were very proud to care for your mother in the years she was with us. I can assure you that the dignity of our residents is paramount, and our personal care is of a very high standard. Sometimes residents will have a mishap, and we are very quick to react when this happens. We also regularly check our residents through the night, which includes checking the temperature in their bedrooms. In terms of the professional carers hired, we were happy to recommend these in light of the one-to-one support you wished your mother to have around the clock.


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Review of

Beach Lawns Residential and Nursing Home

from Michelle D (Daughter of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Beach Lawns Residential and Nursing Home for several weeks since being admitted to hospital with cancer.
My mother will be there until her passing. I am very happy with her care, food, staff and overall, the friendliness of everyone who works there. Well done.

Reply from Kate Yates, Communications and Content Specialist at Beach Lawns Residential and Nursing Home

Thank you for taking the time to leave such a lovely review, especially during such a difficult time. Our team at Beach Lawns will be proud to care for your mother.


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Review of

Beach Lawns Residential and Nursing Home

from M B (Son of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is wonderful. It is attentive inside and out and the level of care is five star due to there being high numbers of superb staff.
I would strongly approve of his care home 10/10.

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Review of

Beach Lawns Residential and Nursing Home

from A W (Son of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at Beach Lawns Care Home helpful and friendly. When I visit the care home to pick up my father, the staff are always willing to help, eg, by providing access through the lounge and opening the door so we can get to the car park. Many times I have asked the staff for help, and they have
always been willing to help.

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Review of

Beach Lawns Residential and Nursing Home

from Andrew C (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was excellent, the room was just what my father needed. Staff were attentive, and always helpful. My father improved during his staff so much he is returning home. Thank you Beach Lawns Residential and Nursing Home.

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Review of

Beach Lawns Residential and Nursing Home

from Lee H (Relative of Resident) published on 1 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The manager needs more training on how best to communicate better with the families of the service users she cares for. She does not conduct herself professionally and gives the impression she does not care as long as the money service users is being paid. Now my relative is in a new care home, they
can see a massive difference between a good home to a great home which the care home they were at previously does not seem to strive for. Funny how nothing has been pinched!? Some of the staff gave my relative cold showers and laughed. When they were challenged, they asked my relative why they had done that which falls under intimidation. Giving constant jam sandwiches is not looking after someone’s health. The call unit to call for assistance was constantly wrapped in cable and was not plugged in. The home’s laundry service needs to be improved as giving the wrong clothes could be contamination. Leaving someone in a room with a small desk fan when we have a heatwave is not good especially when it’s not communicated properly and then having their staff lie about it.
I cannot fault some staff like the night time nurse and a head nurse.

Reply from Fae Doherty, Senior Marketing Officer at Beach Lawns Residential and Nursing Home

We are saddened to read your review and that you feel this way about the team here at Beach Lawns. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the standards we are so proud of in our home. We are aware that your review has already been raised formally with our feedback and complaints team and that it is being handled via our standard procedure.


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Review of

Beach Lawns Residential and Nursing Home

from R T (Respite Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and very happy here. The staff are so wonderful and always helpful.

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Review of

Beach Lawns Residential and Nursing Home

from M B (Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Beach Lawns Residential and Nursing Home. The staff treat me with dignity and the nurses are first-class, the manager also treats me very well. The only complaint, the kitchen runs out of bananas, only joking. What else can I say? I am very happy, the food is first-class, as someone
who enjoys their food.

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Review of

Beach Lawns Residential and Nursing Home

from Martin U (Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost 15 years.
Great food.
Great care is taken of me.
I am the quizmaster each week. So far, I have asked 90,550 questions.

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Review of

Beach Lawns Residential and Nursing Home

from Rosemary L (Respite Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three weeks respite recovery after a short stay in hospital. A lovely location, right on the seafront at Weston-Super-Mare. Highly recommend. Twenty-four-hour nursing and personal care. Good selection of meals.

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Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Sanctuary Care Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Sanctuary Care Ltd

Date: Wednesday 31 Jan 2024 More details

Investors in People (IiP) Strong Gold status

Recipient: Sanctuary Care Ltd

Date: Wednesday 27 Sep 2023 More details

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