Sanctuary Care Ltd in Shropshire | 1 Care Home

Review of
Lake View Residential Care Home
from Diane B (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Had my mum in Lake View Brookside for 2 weeks respite. The care home was lovely and very well ran. I felt a safe peace of mind as they looked after mum very well. Staff and management are a credit to the company and I would definitely keep in touch for the future. Many thanks to all.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing your experience. It's wonderful to hear that the team at Lake View provided your mum with such excellent care during her respite stay, giving you peace of mind. Thank you for taking the time to express your gratitude.

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Review of
Lake View Residential Care Home
from S P (Grandson of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

This home is outstanding. My grandad needed emergency respite care and the home manager went above and beyond to assess and offer comfort and reassurance to the whole family making the process much easier and less painful. My grandad loves the home, believes he's treated like a king and nothing is ever

too much for the amazing staff that are a credit to the home. My family are forever greatful

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for sharing your experience with us. We're so pleased the team at Lake View were able to support your grandad and your family during such a difficult time. It's wonderful to hear that he feels so well cared for, and that our staff have been able to make such a positive impact. Your kind words will mean so much, and we will be sure to share them with the home manager and her team, thank you.

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Review of
Lake View Residential Care Home
from M M (Husband of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

We had to look for a care home for my wife and Lake View was by far the best one we viewed. I took my wife a while to settle in but all the staff were excellent in making my wife feel at home. The food is first-class. Lake View is a very friendly home and is very well-run.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely review, the home manager and her team will be delighted to read your kind words. We're so glad you found Lake View to be the right home for your wife. It's wonderful to hear that our team helped her settle in and that you're so happy with the care, home-cooked food, and friendly atmosphere. Thank you for sharing your feedback.

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Review of
Lake View Residential Care Home
from B J (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

There is a friendly atmosphere in the home and I enjoy visiting my mother, knowing that she is well cared for.
I have found that all the staff, whether management or care staff, are always kind and helpful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely feedback for our team at Lake View. We're so pleased to hear that you enjoy visiting your mother and feel reassured by the care she receives. Our team works hard to create a warm and welcoming environment, and your kind words will mean a great deal to them. Thank you.

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Review of
Lake View Residential Care Home
from M F (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My mom has been at Lake View Residential Care Home since August 2024. Mom has taken a little bit of settling in, but from day one, the management, care and cleaners have really helped her and have gone above and beyond to get her settled.
Lake View staff are amazing with family and friends who visit,

we always have a very warm, happy welcome. Anyone going into Lake View Residential Care Home, do not worry, they are the best.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful five-star review. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both every step of the way. Creating a warm and welcoming environment for both residents and their loved ones is so important to us, and the team will be touched to read your kind words, thank you.

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Review of
Lake View Residential Care Home
from John S (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.
I would highly recommend this to anyone.

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Review of
Lake View Residential Care Home
from J W (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark.

Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually been promoting a new tagging system which we'd love you to try, where tiny name tags are attached to items. Lots of our relatives have been using it and have been very positive about its benefits when we've discussed this at our residents' and relatives' meetings. If you'd like to discuss this further, please don't hesitate to reach out to the home manager, her door is always open.

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Review of
Lake View Residential Care Home
from Georgia H (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.

Thank you for giving my nan astounding last year.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive difference during her final year. We're so glad the team could offer you all the comfort and confidence you needed. They would have been honoured to have been a part of your nan's journey and so proud to be called superheroes - thank you.

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Review of
Lake View Residential Care Home
from Stephanie B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care

has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of mind you deserve. It's wonderful to know that our consistent, friendly team has become like an extended family to you. We're also delighted that you value the activities and communication we provide. Your kind words and recommendation mean the world to us - thank you for placing your trust in Lake View.

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Review of
Lake View Residential Care Home
from Angela R (Sister of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I moved from Telford to Wales in September and can now only visit my sister once a month instead of weekly. Since moving staff have telephoned me with any problems regarding my sister and kept me informed at all times regarding her welfare. I know she is well looked after and there is a feeling of genuine

care from staff.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your kind words. We're glad to hear that despite the distance, you feel reassured and kept informed about your sister's well-being. Our team is committed to providing compassionate care and your feedback means the world to us. If there's anything more we can do to support you or your sister, please don't hesitate to let us know.

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Review of
Lake View Residential Care Home
from Christine N (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mum has been at Lake View since October, the staff are amazing, kind and considerate and friendly. Mum has dementia and gets very emotional at times but the staff take time with her and calm her down. I wouldn't want Mum to be anywhere else.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your heartfelt feedback for our team at Lake View. We're delighted to hear that the staff have helped your mum feel so comforted. Providing compassionate and attentive care, especially for residents living with dementia, is at the heart of everything we do. The team will be proud to read your feedback, thank you.

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Review of
Lake View Residential Care Home
from M F (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by the home manager and her whole team. Wishing you and your family a Happy New Year and all the best for 2025!

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Review of
Lake View Residential Care Home
from M E (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported and cared for. Your feedback is truly appreciated, thank you.

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Review of
Lake View Residential Care Home
from Pam H (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

If you want the very best care and support for your loved ones then Lakeview really should be at the top of your list.
My mum is so well cared for in a lovely homely environment, the staff are amazing, kind and considerate treating residents with respect whilst maintaining their dignity.
The food

is first class with an excellent choice of menu. The housekeeping team work endlessly to ensure that residents can be proud to live in such a lovely home.
When we chose Lakeview to care for Mum I can say without hesitation we chose the very best.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful five star review, the team at Lake View will be so proud to read your kind words. We're delighted to hear how happy you are with the care your mum receives. Our team is dedicated to not just providing a wonderful home, but to enriching the lives of their residents and they will be so happy to hear how you feel about the care they provide. Your recommendation and your heartfelt words mean so much, thank you again.

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Review of
Lake View Residential Care Home
from S G (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems

genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.
Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able to support your mother in such meaningful ways, especially with her letter writing. Your feedback is greatly appreciated and the team will be very proud to read your comments, thank you.

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Review of
Lake View Residential Care Home
from John H (Son of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My mother has thrived since arriving at Lake View, both physically and mentally. She has a good rapport with the staff who are supportive and encouraging. Her room is well-appointed and fully meets her needs; she now refers to it as her home which is wonderful to hear. The staff try really hard to provide

interesting activities and encourage her to engage. The resident's views are actively sought across all matters affecting their care at regular residents' meetings and Mum really appreciates the staff listening to their suggestions. We are happy and reassured by the care Mum receives.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your wonderful review. We're delighted to hear that your mother has thrived both physically and mentally since joining us at Lake View. It's heart-warming to know that she feels so at home and enjoys such a wonderful relationship with our staff. Thank you again for your kind words, we will be sure to pass these to the team.

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Review of
Lake View Residential Care Home
from Victoria J (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My father was a resident for respite care for just over two weeks. He was made to feel very welcome on arrival and settled quickly. The environment was very clean and pleasant. When I collected Dad I could see he had been treated with kindness and respect throughout his stay. All the staff were lovely.

Thank you for taking such good care of my Dad.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

The team at Lake View will be so touched to read your kind words about your father's respite stay - please do contact us if you need any support in the future, we would be delighted to welcome your father back to stay with us.

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Review of
Lake View Residential Care Home
from Julia G (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

My dad moved in on the 18th April, the staff are amazing, very friendly, kind and very professional. My dad loves being in Lakeview care home, he is very happy. Very clean and has great food. Thank you everyone at Lakeview for making my dad's life so happy. Myself and my sister are very grateful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful review, we are delighted that your father has settled into Lake View so well and is thriving there.

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Review of
Lake View Residential Care Home
from T S (Son of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother went into Lake View initially for respite care following the death of my father at the end of 2020, during Covid so we were unable to preview the home but it had a good reputation. My mother had dementia which steadily progressed. Our first impressions during visits (once allowed) were mixed.

Sometimes Mum was unkempt and this was a concern. Things did seem to improve in 2023 as staffing seemed to improve/increase but I still feel dementia residents could have been better occupied. At the end of her life, however, care was exemplary and could not have been better.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review and your comments about the exemplary care provided by our team at Lake View. While personal care is extremely important, occasionally a resident may refuse certain aspects of this, and we must respect their wishes. I can assure you our staffing ratios have always been correct and that our team adopt a whole-home approach when it comes to providing engaging and stimulating person-centred activities for our residents to enjoy.

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Review of
Lake View Residential Care Home
from Michelle D (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Mum was accepted into Lakeview.
I and my sister looked around and thought immediately that it was the one for Mum.
Fantastic people work there, both male and female, which I think is so important as it shows diversity.
The people who work there are friendly, approachable, informative, kind, caring

and fun.
My mum's first Christmas was full of care, compassion, fun, activities, love, joy, thoughtfulness and dignity.
The individuals who work at Lakeview are compassionate, lovely characters, passionate, caring, thoughtful, innovative, individual approach and happy.

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Care Home Owned by Sanctuary Care Ltd in Shropshire

Sanctuary Care Ltd Locations in Shropshire (1)

Sanctuary Care Ltd Reviews in Shropshire (117)

Lake View Residential Care Home

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Lake View Residential Care Home

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