Sanctuary Care Ltd in Somerset | 2 Care Homes

Review of
The Winsor Nursing Home
from L F (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum recently moved into The Winsor, which is in a great location near the seafront. Staff have been welcoming and kind from day one. My mum has a lovely bright room which she has personalised with ornaments and pictures. She is enjoying eating lunch with others in the dining room and being able to

have a shower and get her hair done. Winsor has a calm atmosphere and is warm and friendly to residents and their visitors.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for sharing this lovely review. It's wonderful to hear that your mum has settled into the home so well. Your kind words about the team highlight what makes The Winsor so special - thank you for expressing your appreciation.

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Review of
The Winsor Nursing Home
from Dionne J (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely and clean nursing home. Friendly and informative staff and professional. Very facilitating to my dad's needs. Friendly welcome. I have put good for facilities due to some rooms visited could do with updating, not my dad's room we chose that's lovely, but others we looked at.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at Winsor. We're delighted to hear that you're happy with the care and support your dad receives. We appreciate your feedback on the bedrooms - we redecorate rooms on a rolling basis and are pleased to say we will be refreshing some more next month. If there's anything else we can do, please let us know.

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Review of
The Winsor Nursing Home
from D J (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Highly recommend - my father has recently arrived for a visit. Very smooth arrangements from start to finish (his arrival). Staff always welcoming and friendly. Very clean and professional. Very friendly atmosphere, a real 'home from home'. Thank you all.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at Winsor. We're delighted to hear that your father's visit went smoothly and that you felt so happy with his respite experience. We look forward to welcoming you both again if you need us in the future.

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Review of
The Winsor Nursing Home
from June P (Daughter-in-law of Resident) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with care given and home.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words for our team at The Winsor. We're delighted to hear that you're so pleased with the care and the home. Your feedback is so important, and we will be sure to share it with the team, thank you.

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Review of
The Winsor Nursing Home
from S E (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

The Winsor is very comfortable, warm and friendly. Good, calm atmosphere, good food and helpful staff. Resident very recently moved there. Well cared for and good communication with visitors and any requirements for resident, who has settled in well.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind review. We're so pleased to hear that your friend has settled in well at The Winsor and that you've found the atmosphere, care, and communication to be so positive. Providing a comfortable and welcoming environment is our top priority, and it's wonderful to know our efforts are appreciated, thank you.

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Review of
The Winsor Nursing Home
from J P (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother's care has been exceptional, she is bedridden and yet she is encouraged to get involved in any of the activities. She is a loner and prefers her own company, she only likes visitors who she knows, someone has been visiting occasionally and she finds it difficult to talk to them as she doesn't

know them and has nothing in common with them.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words about the care your mother has been receiving at The Winsor. we're delighted to hear it has been exceptional. We understand how important it is to respect her preferences and ensure she feels comfortable. If there's anything we can do to further support her, please don't hesitate to let us know. Her happiness and well-being are our top priorities.

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Review of
The Rosary Nursing Home
from Paul M (Son-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We thought that the dinner was very nice we had a great day, thanks, what more do you want us to say? Mum looked very good. Tell the member of staff on the front door to cheer up, very rude, looks like she didn't want to be there, everyone else was absolutely fantastic. Great day, many thanks.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your feedback. We're so glad you enjoyed the day and found everything else fantastic, including how good your mum looked. We're very sorry to hear about your experience with the staff member at the front door. Please be assured that this is out of character for our staff, and we'll be sure to feed this back to management. Your comments are appreciated and help us to continually improve. Thank you again!

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Review of
The Rosary Nursing Home
from A W (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

I would just like to say what a wonderful afternoon my sister, auntie and I had with my lovely mum at the Christmas dinner, such lovely food and attentive staff, thank you all so much for giving us that time to have that special meal together.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your kind words for the staff at The Rosary. We're delighted you had a wonderful afternoon enjoying the Christmas dinner with your mum. It's our pleasure to provide those special moments for families. Thank you for your appreciation.

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Review of
The Rosary Nursing Home
from Hilary B (Wife of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

We had an excellent Xmas lunch with my husband on the 11th, a lovely friendly atmosphere. Full of admiration for the staff and very much appreciate their hard work.
Well done, especially to the chef and kitchen staff producing so many excellent meals!!

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your lovely feedback for our team at The Rosary. We're thrilled you enjoyed the Christmas lunch and the warm atmosphere. Your kind words mean so much to our team, especially the chef and kitchen staff. Thank you for your appreciation.

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Review of
The Rosary Nursing Home
from Sarah B (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I cannot recommend The Rosary Nursing Home highly enough! From the moment my mum arrived, it was clear this is not just a care facility but a true home where residents are treated with dignity, kindness and respect. The staff are compassionate, attentive and always go the extra mile to ensure every

resident feels comfortable and valued.
They took the time to learn my mum's preferences and quirks, greatly enhancing her quality of life. The facilities are clean, welcoming and designed with comfort and safety in mind, offering everything from a beautiful garden to cosy communal areas. The meals are nutritious, delicious and tailored to dietary needs. My mum loves the meals. To anyone seeking exceptional care with dignity and joy, I wholeheartedly recommend The Rosary.
A helpful tip: label all clothing, as items may get mixed up. Clip-on name tags are a great solution.
Thank you to the entire team for bringing peace of mind for me and happiness to my mum's life.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your glowing review and heartfelt recommendation for The Rosary. We're so pleased to hear your mum feels so happy with us and that you have such peace of mind. Thank you for your trust and kind words, they mean the world to our team who will be very proud to read your comments.

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Review of
The Rosary Nursing Home
from Susan A (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

The Rosary Nursing Home is lovely and friendly. They look after my mum very well and she is happy in their care. Myself and Dad had Christmas lunch today which was lovely and such a nice thing to do to be able to spend it with Mum.
My family and I would like to thank the staff for all their hard work

and dedication for looking after Mum.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your wonderful feedback for our devoted team. We're delighted you enjoyed Christmas lunch with your parents and that your mum is so happy in our care. Your kind words mean so much to our team at The Rosary, thank you.

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Review of
The Rosary Nursing Home
from E S (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

Had an amazing day today, spent a Christmas meal today with Mum thanks to all the members of staff, another wonderful year spent again with Mum. We had a lovely Christmas meal for 2023 last year and this year, 2024, you all work very hard all year around.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you so much for your review for The Rosary. We're delighted you have had such a fantastic time sharing another wonderful year of celebrations with your mum. Wishing you and your family a happy and joyful 2025.

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Review of
The Rosary Nursing Home
from S B (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Lovely Christmas lunch for the residents and family, although Mum wasn't herself today, I think she enjoyed it.
She really enjoys going every week to having her hair permed/washed andblow-dried.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for your thoughtful feedback. We're so glad you were able to join us for the Christmas lunch, and we hope it brought some festive cheer despite your mum not feeling quite herself. It's heartwarming to know she enjoys her weekly visits to have her hair done. Thank you for your kind words for our team at The Rosary.

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Review of
The Rosary Nursing Home
from Sue H (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Just spent lunch with Mum for the family Christmas meal. Credit goes to everyone involved with the organisation. The food was exceptional. It was a lovely time... and Mum won lots on the raffle. Thank you to everyone.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for sharing such a lovely review. We're delighted to hear you and your mum had a wonderful time at the family Christmas meal. It's great to know the food was exceptional, and congratulations to you mum for her raffle wins! Thank you for being part of such a special occasion at The Rosary.

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Review of
The Rosary Nursing Home
from Veronica C (Wife of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

The Christmas lunch was very well-organised and absolutely beautiful. Thank you so much to all involved. It was very much appreciated by myself and from the atmosphere in the dining room, it was enjoyed by everyone.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you so much for your kind words for our team at The Rosary. We're thrilled to hear you enjoyed the Christmas lunch and that the festive atmosphere added to the experience. Your appreciation means a lot to the team, and we're so glad it was such a memorable occasion for everyone.

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Review of
The Winsor Nursing Home
from Michael H (Son of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

Good all-round care. Staff are always friendly and helpful.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your kind words about The Winsor. We're delighted to hear that you find our team so friendly and helpful. Your feedback means a lot to us, thank you.

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Review of
The Winsor Nursing Home
from Kate C (Niece of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are extremely friendly and caring, more like good friends. Auntie is extremely happy there and enjoys the banter with the staff. Excellent home.

Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you for your lovely feedback for the team at The Winsor. It's wonderful to hear that your auntie is so happy and enjoys the warm, friendly atmosphere and banter with our team. Building meaningful connections with our residents is something we truly value. Your kind words mean a lot to us - thank you.

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Review of
The Rosary Nursing Home
from Carole D (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mother was originally in another home but did not receive the care we expected so we moved her to The Rosary. The difference in mum's care has been very noticeable. She is now receiving her proper medication and is no longer in pain. She is always clean, dressed nicely and is obviously eating properly

because she has put on weight. We visit twice a week and the staff are always very friendly and helpful. It's never easy putting a relative into a nursing home but we are confident that mum is now being properly cared for.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you so much for sharing your experience with us. We're delighted to hear that your mum is receiving the care she deserves and that her well-being has improved so much since she joined us at The Rosary. It will mean a lot to our team to know she feels so comfortable and settled there. We will be sure to pass your kind words to the manager, thank you again.

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Review of
The Rosary Nursing Home
from S W (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been at The Rosary for over 12 months now and her needs are always responded to quickly and appropriately.
The staff there are very helpful and friendly and nothing is too much trouble.
I am so glad we, as a family, chose The Rosary for my Mum's care.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you for sharing your positive experience of The Rosary. We're thrilled to hear that your mum's needs are always met quickly and appropriately and that the staff have made such a positive impact with their helpful and friendly approach. It's wonderful to know that you and your family feel so confident in the care provided and we will be sure to pass your comments on to the team, thank you.

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Review of
The Rosary Nursing Home
from Terence G (Brother of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

My brother has been in the Rosary for fifteen months. The standard of his care is excellent and he is well looked after by all staff there who are friendly and helpful. He enjoys his time there and joins in the activities.

Reply from Kate Yates, Communications and Content Specialist at The Rosary Nursing Home

Thank you so much for sharing your kind words about your brother's experience at The Rosary, the team will be so proud to read your comments. We're delighted to hear that he's receiving such wonderful care and enjoying the wide variety of engaging and stimulating activities. Our team is dedicated to making each resident feel happy and fulfilled, so will greatly appreciate your positive feedback, thank you.

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Care Homes Owned by Sanctuary Care Ltd in Somerset

Sanctuary Care Ltd Locations in Somerset (2)

Sanctuary Care Ltd Reviews in Somerset (141)

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