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Care Home Owned by Sanctuary Care Ltd in Suffolk

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Suffolk

Only the locations & reviews in Suffolk for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Suffolk (1)

 

1 Care Home owned by Sanctuary Care Ltd in Suffolk

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Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD 

9.7 37 reviews
"The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.…"   Read all 37 reviews
Location Type Care Home

Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home. Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years,… Read more about Shaftesbury House Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 27 Rooms from £1,179 / week

Sanctuary Care Ltd Reviews in Suffolk (37)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.671) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Shaftesbury House Residential Care Home

from J D (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you for your kind words for our team at Shaftesbury House. We're so pleased to hear that your mum is so happy and enjoying the company. Our team takes great pride in creating a warm and friendly environment for all our residents so will truly appreciate your feedback, thank you.


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Review of

Shaftesbury House Residential Care Home

from E B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home. My dad moved into Shaftesbury House Residential Care Home
over 18 months ago. In the last year his health and well being has improved, he is very happy. Every member of staff go above and beyond to make sure all the residents are happy and well cared for. The home is always very
clean and the food is excellent and always a choice is available. The staff know my dad well and know how to make him feel better on his bad days. We couldn't wish for a better home and can't thank them enough for their care and support.

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Review of

Shaftesbury House Residential Care Home

from J H (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time
I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you so much for your kind words and detailed feedback about Shaftesbury House. We're delighted to hear that you found the atmosphere welcoming and attentive. It's wonderful to know that our team's dedication to creating a safe, warm, and caring environment is appreciated, thank you for your review.


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Review of

Shaftesbury House Residential Care Home

from Maureen J (Sister of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see
her so settled.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you for your wonderful review. We're so pleased to hear that your sister is happy and settled at Shaftesbury House. It's great to know she enjoys the food and the variety of activities we offer. Our team is dedicated to providing friendly, caring service, and we're thrilled that it's making a positive difference for your sister. We truly appreciate your kind words.


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Review of

Shaftesbury House Residential Care Home

from Christine L (Daughter of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were
quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.

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Review of

Shaftesbury House Residential Care Home

from Beverley B (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently moved into Shaftesbury House. Right from the start everyone was very helpful, compassionate and understanding of her needs. Her room is lovely and clean with an on suite. The manager, staff and carers are all so lovely. Nothing is too much trouble and everyone helps Mum to interact
with the many activities offered.
We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.

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Review of

Shaftesbury House Residential Care Home

from Shirley H (Wife of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for
him. It really is a home-from-home.

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Review of

Shaftesbury House Residential Care Home

from C D (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often.
Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.

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Review of

Shaftesbury House Residential Care Home

from Trevor P (Son of Resident) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom
window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.

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Review of

Shaftesbury House Residential Care Home

from R H (Son of Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.

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Review of

Shaftesbury House Residential Care Home

from Julie C (Daughter of Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my mother has been very good.
The staff have all been very friendly and helpful.

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Review of

Shaftesbury House Residential Care Home

from C L (Granddaughter of Resident) published on 31 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my grandmother receives. The staff are so friendly and helpful - nothing is too much trouble.
Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.

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Review of

Shaftesbury House Residential Care Home

from Chris R (Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.

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Review of

Shaftesbury House Residential Care Home

from Paul F (Resident) published on 14 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move
myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for taking the time to review our home - it is wonderful to hear how happy you are at Shaftesbury House. I am sure the team love having you as part of the Shaftesbury family. Best wishes.


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Review of

Shaftesbury House Residential Care Home

from Steve F (Son of Resident) published on 25 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our team and the care provided at Shaftesbury House - it's so lovely to hear how happy your mum is with us. Best wishes.


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Review of

Shaftesbury House Residential Care Home

from B C (Daughter of Resident) published on 7 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for
all and now we have peace of mind that she is safe and happy.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how well your mum is doing with us at Shaftesbury Court. Having company, staff, and fellow residents is one of the best things about full-time care - we are so glad you agree. Best wishes.


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Review of

Shaftesbury House Residential Care Home

from Lorraine P (Daughter of Resident) published on 4 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shaftesbury House is simply the best. My mum has been there for 7-weeks, and I can honestly say this is the happiest I have seen her in a long time; she is very content and a lot more upbeat than she was. All the staff are amazing, and they treat my mum with the utmost respect and care for her so very
well. The food is amazing with so much choice; I don't think my mum has ever eaten so much. The carers interact with the residents to keep them stimulated and are always on hand for their care requirements. The home itself is lovely - it has a very warm feel to it like a little hotel by the sea, the bedrooms are light and airy and make you feel so calm. The staff are all happy with their work, and the vibes between the residents and staff are very upbeat and happy. I would 100% recommend Shaftesbury House to anyone who needs to place their loved ones. So, thank you to every single member of staff at Shaftesbury House; you're amazing people and are worth your weight in gold for what you do.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our home and team! It is so wonderful to hear how happy your Mum is with us, and also, how much she is eating at Shaftesbury House! We really appreciate your recommendation. Best wishes.


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Review of

Shaftesbury House Residential Care Home

from J P (Son of Resident) published on 4 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the hard decision to put Dad in a care home due to his dementia decline, everyone at Shaftesbury House made us feel at ease. The staff are very lovely, and we are very happy with the care Dad has received. If he ever has any issues, they are taken care of in a timely matter. The
staff are always willing to listen to any concerns you may have. We can’t thank them enough for the comfort we feel for his care.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our home and team - it is wonderful to hear you have peace of mind with your Dad being in our care. Best wishes.


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Review of

Shaftesbury House Residential Care Home

from C R (Resident) published on 19 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Shaftesbury House. The staff are brilliant and have helped me through a tough time. The carers and managers are very good, and I class them as friends.

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Review of

Shaftesbury House Residential Care Home

from Douglas D (Son of Resident) published on 20 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Shaftesbury Nursing Home in May 2020 after being in hospital since Easter due to her falling downstairs in her flat. At that time she was suffering from the onset of Dementia which has worsened since then. Due to Covid 19, she had to be isolated in her room for 14 days, whenever
any member of her family contacted her she would get very distressed and upset and kept wanting us to take her home, which members of the medical profession said she cannot return to. After the isolation period ended she was shown around the home and its facilities, and in time she grew to know the staff and their working routines and to enjoy her new surroundings and level of care. Whenever we phone her now it's very satisfying to hear her say how she loves being there, how lovely all the staff are and how well she's being cared for. We've always found the staff extremely polite, obliging and helpful at all times and we could never praise or thank them enough.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your kind words about our home. The transition into care can be difficult for both our residents and their loved ones so it is wonderful to hear how well she has settled in with us and how she loves being at Shaftesbury. Best wishes, Fae


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