Sanctuary Care Ltd in Tyne & Wear | 2 Care Homes

Review of
Pavillion Residential and Nursing Home
from C G (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Thank you to all staff, especially catering/kitchen team for the beautiful birthday cake and the way mam was made to feel "Queen for the day" on her 97th birthday, her first in care. What a wonderful place the Pavillion is, the joy and laughter shared by carers and those cared for at the event on Wednesday

26th March. The atmosphere was buzzing with delight and the face of my mam and everyone else said it all. A lot of work goes into organising such occasions. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt message. We're delighted your mum had such a special 97th birthday and felt truly celebrated. We're grateful for your kind words about our staff, who will be so proud to read your comments.

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Review of
Pavillion Residential and Nursing Home
from K N (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother entered the Pavillion Care Home on an initial 6 week respite period. This has now become a permanent residency. The management and staff have been excellent at settling my mother in the care home. The cleanliness of the care home and the friendliness of the staff is excellent. Facilities and

activities explained to myself are also encouraging residents to be involved. Overall a very nice care home.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your positive experience. We're thrilled to know your mother has settled comfortably at Pavilion. Your kind words about our staff, cleanliness, and activities mean a lot to us. We're committed to maintaining a welcoming environment and greatly appreciate your feedback.

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Review of
Pavillion Residential and Nursing Home
from Caroline B (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My dad, was a resident and unfortunately passed away on the 24th Feb 2025, My mum, me and my partner spent a huge amount time in the last year visiting my dad from the moment he.moved in you know he was going to be looked after,from the warm welcome has you enter, the management who was always approachable,

being at the home and it is a home, every aspect became part of our family, to the care staff who did amazing job looking after dad, the kitchen, house keeping and even the handyman played apart, we will be forever grateful, life is so short, our older folk are just so special to us all, the hardest part was accepting dad needed help and the staff at the pavilion made that transition easier

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing such a heartfelt message. We are truly sorry for your loss and really appreciate your kind words about the care your dad received. It means so much to know that our team could provide such comfort and support to both your dad and your family during such a difficult time. We will be sure to share your review with the home manager and her team, who will be touched to read your comments, thank you.

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Review of
Pavillion Residential and Nursing Home
from E H (Resident) assisted by family/friend published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Knowing I had to have 24/7 care I chose this home and I feel I am in the right place. I am very happy here. I have been here six weeks. I love my room. I have some of my possessions around me and feel my room is cosy and homely. Thank you to everyone for their kindness in looking after me.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind words for our team at Pavillion, they will be delighted to read your comments. It's wonderful to hear that you feel so comfortable, that your room feels so cosy and that you're happy with the care you receive. Your feedback is greatly appreciated.

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Review of
Pavillion Residential and Nursing Home
from N L (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mam is well cared for and happy. Staff are very friendly and helpful.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words for our team at Pavillion. We're so pleased to hear that your mum is so well cared for and happy. Our team takes great pride in providing a friendly and supportive environment, and your feedback will mean a lot to them, thank you.

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Review of
Pavillion Residential and Nursing Home
from R G (Sister of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus.

My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.

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Review of
Pavillion Residential and Nursing Home
from P F (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My father has now been at Pavillion for almost 12 months. He settled in immediately and is very happy there. I have found the staff to be friendly, caring and helpful at all times and would highly recommend this care home to anyone who was considering a care home for a member of their family.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review. We're so pleased to hear that your father has settled in so well and that he is so happy at Pavillion. Our team takes great pride in providing a friendly, caring, and supportive environment. Your recommendation means so much to us. Thank you for your support.

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Review of
Pavillion Residential and Nursing Home
from H H (Daughter of Resident) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and

has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.

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Review of
Pavillion Residential and Nursing Home
from L R (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even

nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person.
I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.

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Review of
Pavillion Residential and Nursing Home
from Jean R (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean.
Things I would improve :
1. Rooms to be painted fresher, brighter colours.
2. Less dependence on agency staff

at weekends.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.

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Review of
Dovecote Residential Care Home
from S C (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care was given to my husband. All members of staff were friendly and helpful. I was able to visit at any time of day. Other residents in the sitting room appeared comfortable and cheerful.

Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home

Thank you for your kind words for our team at Dovecote. We're so glad to hear that your husband received such excellent care and that you felt so welcome. It's wonderful to know that the friendly atmosphere and cheerful environment were evident during your visits. Your feedback means a lot to our team, thank you.

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Review of
Pavillion Residential and Nursing Home
from P L (Wife of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations.
The staff throughout the home are very welcoming and offer help where they can.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words and positive feedback for the team at the Pavillion. We're pleased to hear that you're satisfied with the care your husband is receiving and that the welcoming nature of the staff makes a difference. Supporting our residents and their families is our top priority and your appreciation means a lot to us.

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Review of
Pavillion Residential and Nursing Home
from Maureen H (Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt review for the Pavillion. It's wonderful to hear that you feel so safe, secure and content here. Your kind words about the kindness and respect shown by the staff are truly appreciated, we will be sure to share them with the home manager and her team.

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Review of
Pavillion Residential and Nursing Home
from Sheila S (Wife of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My experience of the Pavillion is everyone is so caring towards the residents. They go well beyond the call of duty. I can relax knowing my husband is getting well looked after.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for such wonderful feedback. The team will be delighted to hear how relaxed and confident you are in the care your husband is receiving at the Pavilion. Hearing that the staff go above and beyond for the residents means so much and reflects their commitment to providing exceptional care. Your words are greatly appreciated and will be shared with the team, thank you.

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Review of
Pavillion Residential and Nursing Home
from Raymond P (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

You have great staff, everyone is approachable and friendly. The rooms could benefit from being decorated otherwise nothing to complain about.

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Review of
Pavillion Residential and Nursing Home
from Max R (Son-in-law of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law needed to visit hospital urgently, from the care home, and we were unable to travel with her for personal reasons. So a carer from the Pavillion travelled with her and waited with her. Shortly after she had gone to the hospital I was able to make my way to the hospital. When I arrived

at the hospital I noticed the carer was very supportive and caring towards my Mother-in-law all the time she was with her, this reassured me that my Mother-in-law is getting the best care possible.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind review. We are glad to hear that our carer was able to provide the support and care your mother-in-law needed during her hospital visit. Our priority is always to ensure the well-being and comfort of our residents and provide the best care possible. Your feedback is truly appreciated thank you.

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Review of
Pavillion Residential and Nursing Home
from J W (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum had a fall and was quickly referred to hospital by the home. The day we were in hospital the care home rang us and we discussed the risks of falling as the room we had chosen was small and didn't have a lot of space around the bed. The team wouldn't have been more helpful, a room had very recently

become available and they suggested Mam could move into here, as it was more spacious and would have easier access for the carers. the team was brilliant, they had the room cleaned and refreshed (it had been cleaned previously and moved all of her belongings into the room ready for her return from hospital later that day. It was such a weighty of our minds and the whole team went above and beyond to help out.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your experience. We're so glad to hear that our team at the Pavillion could offer support during what must have been a worrying time. Ensuring your mum's safety and comfort is our priority, and we're pleased that we could quickly provide a more spacious room to accommodate her needs. It's wonderful to know that the transition was smooth and helped ease your concerns. Your feedback is greatly appreciated thank you.

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Review of
Pavillion Residential and Nursing Home
from A B (Wife of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband moved into The Pavillion four weeks ago and I cannot give enough thanks and praise for the outstanding support and help all of the staff have given my husband and myself to adjust. It is truly a welcoming and loving home from home where my husband is now settled and happy.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you and your husband have had such a positive experience at The Pavillion. Our staff are dedicated to providing a welcoming and supportive environment and we're glad to know that your husband is happy and settled. Your feedback means a lot to us!

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Review of
Pavillion Residential and Nursing Home
from M M (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother was recently moved to Pavillion Nursing Home after a series of traumatic and distressing events at her previous care facility. From the initial unannounced visit to see if Pavillion could meet my mother's needs, we were exceptionally impressed with the level of service offered. The Pavillion

is well-managed with well-qualified, compassionate staff who are now providing my mother with the holistic care she deserves. We honestly can't thank or praise the staff at Pavillion enough for their expertise in looking after Mum. Knowing she is safe and receiving first-class care gives me confidence we made the right decision moving her to Pavillion.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your five-star review, it sounds like you certainly made the best choice finding the Pavillion and the team will be delighted to read your praise for their first-class care.

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Review of
Dovecote Residential Care Home
from E W (Mother of Resident) assisted by family/friend published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care and very professional staff. Very helpful and caring.

Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home

Thank you for your five star review for Dovecote, the team will be so pleased to read your comments and scores.

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Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

Sanctuary Care Ltd Locations in Tyne & Wear (2)

Sanctuary Care Ltd Reviews in Tyne & Wear (173)

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Dovecote Residential Care Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Pavillion Residential and Nursing Home

Dovecote Residential Care Home

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