Only the locations & reviews in Tyne & Wear for Sanctuary Care Ltd are showing below.
View the details of all 95 locations (with 6508 reviews) owned by Sanctuary Care Ltd
Hugar Road, High Spen, Rowlands Gill NE39 2BQ
"Excellent care was given to my husband. All members of staff were friendly and helpful. I was able to visit at any time of day. Other…" Read all 76 reviews
Rated Good in every single area of their Care Quality Commission report (February 2025), Dovecote has a wonderful team of staff who are devoted to enriching the lives of their residents. They provide residential, dementia and respite care, which can… Read more about Dovecote Residential Care Home
North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
"My mother entered the Pavillion Care Home on an initial 6 week respite period. This has now become a permanent residency. The management…" Read all 97 reviews
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance. The home has a warm, homely atmosphere, with a team dedicated… Read more about Pavillion Residential and Nursing Home
Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for sharing your positive experience. We're thrilled to know your mother has settled comfortably at Pavilion. Your kind words about our staff, cleanliness, and activities mean a lot to us. We're committed to maintaining a welcoming environment and greatly appreciate your feedback.
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Submitted via Website • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for sharing such a heartfelt message. We are truly sorry for your loss and really appreciate your kind words about the care your dad received. It means so much to know that our team could provide such comfort and support to both your dad and your family during such a difficult time. We will be sure to share your review with the home manager and her team, who will be touched to read your comments, thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you so much for your kind words for our team at Pavillion, they will be delighted to read your comments. It's wonderful to hear that you feel so comfortable, that your room feels so cosy and that you're happy with the care you receive. Your feedback is greatly appreciated.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your kind words for our team at Pavillion. We're so pleased to hear that your mum is so well cared for and happy. Our team takes great pride in providing a friendly and supportive environment, and your feedback will mean a lot to them, thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your kind review. We're so pleased to hear that your father has settled in so well and that he is so happy at Pavillion. Our team takes great pride in providing a friendly, caring, and supportive environment. Your recommendation means so much to us. Thank you for your support.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your thoughtful review. We're so pleased to hear that your mother felt so welcomed and cared for from the moment she arrived at The Pavillion. We are delighted that the care provided so far has met your expectations and of course, we'll continue to encourage her to participate in activities at her own pace. We are here to support you both every step of the way. Thank you for your kind words.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home
Thank you for your kind words for our team at Dovecote. We're so glad to hear that your husband received such excellent care and that you felt so welcome. It's wonderful to know that the friendly atmosphere and cheerful environment were evident during your visits. Your feedback means a lot to our team, thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your kind words and positive feedback for the team at the Pavillion. We're pleased to hear that you're satisfied with the care your husband is receiving and that the welcoming nature of the staff makes a difference. Supporting our residents and their families is our top priority and your appreciation means a lot to us.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your heartfelt review for the Pavillion. It's wonderful to hear that you feel so safe, secure and content here. Your kind words about the kindness and respect shown by the staff are truly appreciated, we will be sure to share them with the home manager and her team.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for such wonderful feedback. The team will be delighted to hear how relaxed and confident you are in the care your husband is receiving at the Pavilion. Hearing that the staff go above and beyond for the residents means so much and reflects their commitment to providing exceptional care. Your words are greatly appreciated and will be shared with the team, thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you so much for your kind review. We are glad to hear that our carer was able to provide the support and care your mother-in-law needed during her hospital visit. Our priority is always to ensure the well-being and comfort of our residents and provide the best care possible. Your feedback is truly appreciated thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for sharing your experience. We're so glad to hear that our team at the Pavillion could offer support during what must have been a worrying time. Ensuring your mum's safety and comfort is our priority, and we're pleased that we could quickly provide a more spacious room to accommodate her needs. It's wonderful to know that the transition was smooth and helped ease your concerns. Your feedback is greatly appreciated thank you.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you so much for your kind words. We're thrilled to hear that you and your husband have had such a positive experience at The Pavillion. Our staff are dedicated to providing a welcoming and supportive environment and we're glad to know that your husband is happy and settled. Your feedback means a lot to us!
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home
Thank you for your five-star review, it sounds like you certainly made the best choice finding the Pavillion and the team will be delighted to read your praise for their first-class care.
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Submitted via Postal Card • Report
Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home
Thank you for your five star review for Dovecote, the team will be so pleased to read your comments and scores.
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