Sanctuary Care Ltd in Wiltshire | 1 Care Home

Review of
Briggs Lodge Residential and Nursing Home
from Colin H (Brother of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been looked after extremely well, and has been happy staying at Briggs Lodge. Every member of staff has been kind and considerate and nothing is to much bother.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your lovely feedback, we will be sure to share it with the home manager and her team. We're so pleased to hear that your sister is so happy and well cared for at Briggs Lodge. Our team is so dedicated, so it's wonderful to know their efforts have made a difference. We truly appreciate your kind words.

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Review of
Briggs Lodge Residential and Nursing Home
from Mark W (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Generally happy with care provided.
Staff are always pleasant.
When I visited Mum in December:
1. Her bra had not been correctly fitted.
2. Her commode had some excrement in the bowl.
3. The second floor, where Mum's room is, still smells of urine.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your feedback about the care and our staff. We're sorry to hear about your concerns - these were not raised with the Home Manager at the time, but she is always available to discuss any issues and her door is always open. We can assure you we have robust cleaning processes in place and are in the process of replacing a carpet in one of the bedrooms on the second floor. We can only apologise about the commode. Our team are extremely conscientious about cleaning and personal hygiene, and we appreciate you bringing this to our attention. We will continue working to ensure the highest standards of care.

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Review of
Briggs Lodge Residential and Nursing Home
from Malcolm H (Brother of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The staff have been very helpful, understanding and supportive of my sister. All the staff are friendly and have made my sister's stay as comfortable and as pleasant as possible.
Communication with Briggs Lodge Residential and Nursing Home has been good and any problems resolved very quickly.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your thoughtful feedback for our team at Briggs Lodge. We're so glad to hear that your sister feels so comfortable and well-supported. Providing a warm and caring environment, along with excellent communication, is very important to us and your kind words will be gratefully received by our team, thank you.

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Review of
Briggs Lodge Residential and Nursing Home
from Cathy T (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Throughout his time with you, we always felt that our dad was cared for with love, kindness, dignity and respect. The staff were approachable and your open-door approach was very reassuring; we were made to feel welcome at all times.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your kind words, we will be sure to share them with the home manager. The team will be touched to hear that your dad felt cared for with such love, kindness, dignity and respect during his time at Briggs Lodge. The staff strive to create a welcoming and supportive environment for both residents and their families and we're so pleased this has been so apparent in your journey. Your feedback is truly appreciated, thank you.

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Review of
Briggs Lodge Residential and Nursing Home
from Simon I (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Overall I have no complaints with Briggs Lodge, all the staff are friendly and attentive. We never had an issues with any aspect of my mother's care and only moved her to bring her nearer to my home, otherwise she would still be in residence.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you so much for your kind words about the team at Briggs Lodge. We're delighted to hear that you were so pleased with the care and attention your mother received during her time with us. We wish you and your family all the best and please don't hesitate to reach out if we can ever be of assistance in the future.

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Review of
Briggs Lodge Residential and Nursing Home
from J A (Wife of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Following a difficult time when I realised I could no longer care for my husband at home, he became a resident in Briggs Lodge Residential and Nursing Home, almost twelve months ago, receiving care in the dementia unit. He is very happy and settled, getting very professional care from all the staff.

He enjoys the food which offers excellent quality and choice.
The staff are quick to respond to any health problems and keep me well informed if problems arise. They do not hesitate to liaise with the local GP surgery should extra care be needed.
I feel all his health and social needs are very well met with plenty of activities helping him to engage with residents and staff alike.
I would not hesitate to recommend Briggs Lodge for anyone requiring respite or long term care.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you so much for your heartfelt review. We're so pleased to hear that your husband is so happy and settled at Briggs Lodge. Our team is dedicated to providing the best quality care and ensuring their residents are engaged doing the things they enjoy. We're also glad to know that our communication with external healthcare professionals is something you are so happy with too. Your recommendation means a lot to us and we're grateful for your trust in our team.

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Review of
Briggs Lodge Residential and Nursing Home
from G N (Wife of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The care provided for my husband has been very good. The atmosphere in the home is pleasant and everyone seems to be happy in what they do. The food is good and plentiful. As someone else has observed, a weak link seems to be in the relationship with the GP, and depends on the feedback between the home

and the surgery. There can be long waits to get or change medication and depends on the Nurse Practitioner who visits once a week normally. Similarly, the HQ efficiency is poor. I still have not received a formal request for any funds three months into my husband's stay! One thing that could easily be changed is the very irritating 'phone system. I don't need all the advertising and would like to be able to talk directly to the home.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your feedback and your high ratings for so many aspects of the home. We're glad to hear that your husband is receiving such good care and that the happy atmosphere stands out. We apologise for the delays in communication with the GP and the challenges with medication adjustments and will review this process to improve coordination. Regarding your concern with the billing, we apologise for the mistake, please rest assured this is being rectified as we speak. In terms of the phone message - please dial 2 once you have called and this will enable you to talk directly to someone in the home. Thank you again for your honest feedback, it is much appreciated.

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Review of
Briggs Lodge Residential and Nursing Home
from Michael S (Son of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Friendly and helpful staff. Always seems to be clean and welcoming. The manager, deputy manager and staff are always helpful. Internal coordination and communication are occasionally not as strong as I would wish, but overall, very good.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your positive review. We're glad to hear that you find our staff so friendly and the home so clean and welcoming. We appreciate your constructive comments about our internal coordination and will definitely work on improving this, and would really appreciate your input. Your feedback is greatly appreciated thank you.

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Review of
Briggs Lodge Residential and Nursing Home
from A B (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My mum has been in Briggs Lodge Residential and Nursing Home for over two years now and throughout this time she's had consistently high levels of care and service. Every time we visit the home it's spotlessly clean with staff looking after and interacting with the residents. It seems to have a very

good culture and atmosphere inside the home, which is good to know. My mum is very happy there.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your kind review for Briggs Lodge. We're delighted to hear that your mum has been consistently well cared for over the past two years and that she feels so happy in the home. It's wonderful to know that our staff's dedication and the positive atmosphere have made such a difference. Your feedback truly means a lot to us, thank you again.

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Review of
Briggs Lodge Residential and Nursing Home
from A B (Daughter of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

The care has been amazing as my mum isn't mobile and they seem to look after her very well, she is very happy with everything which makes this process so much easier for the family. The rooms are modern with en-suite facilities and very comfortable.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your kind review for Briggs Lodge. We're delighted to hear that your mum is happy and so well cared for. Your feedback is greatly appreciated!

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Review of
Briggs Lodge Residential and Nursing Home
from Jeff M (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

A lovely care home, modern, clean and tidy, with fantastic staff. They are professional, well-trained and motivated. Quick to update us when Mum has a problem, fully appreciative of Mum's condition, needs and challenges.

Reply from Kate Yates, Communications and Content Specialist at Briggs Lodge Residential and Nursing Home

Thank you for your five-star review, the team at Briggs Lodge will be thrilled to read your comments about your mother's care.

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Review of
Briggs Lodge Residential and Nursing Home
from R A (Respite Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

New manager and acting deputy manager are very pleasant and cooperative. They are easy to approach and always make me comfortable.

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Review of
Briggs Lodge Residential and Nursing Home
from J R (Daughter of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Mum entered Briggs Lodge on the 3rd of October but sadly died on the 8th of November. Her final weeks were happy and she was well cared for by all members of the staff. She particularly enjoyed her meals!
As a family, we were treated with kindness and respect at all times, especially at the end. Briggs

Lodge is a bright, friendly and happy place. 10/10.

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Review of
Briggs Lodge Residential and Nursing Home
from Simon M (Son of Resident) published on 14 December 2022

Submitted via Website • Report

Overall Experience

My father has lived in Briggs Lodge since January, and I have nothing but praise for the staff and the care my father receives. I live locally, so am able to visit often, once or twice a week and always receive a friendly greeting. Although my father hasn't made any close friends at Briggs Lodge, he

does enjoy speaking with the staff, who appear to always be attentive and sensitive to how he is feeling. I have no hesitation in recommending Briggs Lodge to others. Excellent care delivered with a human face. Thank you.

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Review of
Briggs Lodge Residential and Nursing Home
from John D (Son of Resident) published on 16 November 2022

Submitted via Website • Report

Overall Experience

I'm hugely impressed by the professionalism and the genuine care shown by every single member of staff I've encountered in Briggs Lodge. When I first visited, every staff member I encountered (even the cleaner), engaged with me and chatted. I would describe the staff as patient, confident and thorough,

delivering a high level of care. My mother has improved in the two months she has been in Briggs Lodge. Her hearing aids now work all the time (Mum often got too confused to operate them properly) and she has put on weight (for the last year she'd been losing weight, while insisting that she ate lots). One small improvement would be more efficient telephone contact with residents. At present I have to negotiate two recorded menus then wait in order to reach the receptionist, then wait while she puts me through to the staff on Mum's floor, then wait while they find Mum. A direct line to the first-floor staff, for the use of residents and their families, would save everyone time.

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Review of
Briggs Lodge Residential and Nursing Home
from G H (Son of Resident) published on 8 November 2022

Submitted via Postal Card • Report

Overall Experience

When visiting, frequently advised of staff shortages. Very difficult to contact my mother via phone. My mother does not have a bath very often due to staffing issues.

Reply from Fae Doherty, Senior Marketing Officer at Briggs Lodge Residential and Nursing Home

Thank you for your review and for your feedback, it is taken very seriously by our team at Briggs Lodge. Our team were saddened to read your review and would love to speak to you about the points raised above whenever you're available.
Our team is always here to support with visits and phone calls to loved ones, however, I believe it has been discussed that calling in the afternoon is easier, as our team is often supporting our residents first thing in the morning or our residents are taking their protected meal times. Our residents' needs and wants are at the heart of the care we provide, which is why showers are usually taken rather than a bath.
Our home is always fully staffed for the number of residents in our home and during busier times we increase the number of staff working to ensure safe practice and that are residents' needs are fully met.
The manager's door is always open for you, to chat through your review or anything else you'd like to raise with us.

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Review of
Briggs Lodge Residential and Nursing Home
from W J (Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience

The care I have received is excellent. The staff are caring, friendly and will respond to any requests cheerfully and make time to chat and are making my nursing care exemplary. The food is very good and tasty. All in all, I am treated as though in a 5-star hotel.

Reply from Fae Doherty, Senior Marketing Officer at Briggs Lodge Residential and Nursing Home

Thank you so much for your wonderful review - it is great to hear how happy you are with your care at Briggs Lodge and that you feel like it's a hotel! Best wishes.

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Review of
Briggs Lodge Residential and Nursing Home
from Stephen P (Son of Resident) published on 1 November 2022

Submitted via Postal Card • Report

Overall Experience

Both parents moved in from Liverpool in February and Dad went, in July. The staff were very supportive. Mum remains and is well looked after. She enjoys the activities and food.

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Review of
Briggs Lodge Residential and Nursing Home
from M J (Wife of Resident) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience

My husband had one week of respite and was happy to return for a second week later. He felt safe and well looked after. Generally, he enjoyed his meals, but sometimes the meat was dry and hard to cut, probably because it had been kept warm for too long! He especially liked the rice puddings!

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Review of
Briggs Lodge Residential and Nursing Home
from C H (Daughter of Resident) published on 6 July 2022

Submitted via Postal Card • Report

Overall Experience

My mother has only been at Briggs Lodge for a short time, but we have so far found the home to be a happy, caring place, with some members of staff going over and above to make Mother's stay a happy one e.g with hair curling, nail painting and leading for her, as she has little sight. Although my mother

can be very difficult at times, especially over food, the staff do all they can to accommodate her needs. An opportunity to discuss her progress would be good though.

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Care Home Owned by Sanctuary Care Ltd in Wiltshire

Sanctuary Care Ltd Locations in Wiltshire (1)

Sanctuary Care Ltd Reviews in Wiltshire (41)

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Briggs Lodge Residential and Nursing Home

Awards / Recognitions (11)

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