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Care Home Owned by Blossom Care in Conwy

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Blossom Care in Conwy

Only the locations & reviews in Conwy for Blossom Care are showing below.

View the details of all 3 locations (with 119 reviews) owned by Blossom Care

Blossom Care Locations in Conwy (1)

 

1 Care Home owned by Blossom Care in Conwy

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Kinmel Lodge

2 Betws Avenue, Kinmel Bay, Rhyl LL18 5BN 

9.5 58 reviews
"My mum recently spent some time in hospital and was quite poorly when discharged to Kinmel Lodge and her mobility was terrible. Management…"   Read all 58 reviews
Location Type Care Home

Kimmel Lodge has accommodation for 28 service users. The home aims to provide a service for people aged 55 years and over who need assisting to maintain their personal hygiene and general well-being. They also provide a service for people who have… Read more about Kinmel Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 28 Rooms from £1,000 / week

Blossom Care Reviews in Conwy (58)

9.5
Blossom Care has a Group Review Score of 9.5 (9.465) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Blossom Care must have a Review Score.

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Review of

Kinmel Lodge

from Vincent M (Husband of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good home, staff are very good. Management is always there for you. My wife's room has just been painted and a good job was made of it. My wife's clothes are always clean and washing of clothes seems to be done regularly.

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Review of

Kinmel Lodge

from Simon O (Son of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently spent some time in hospital and was quite poorly when discharged to Kinmel Lodge and her mobility was terrible. Management and staff put measures in place to ensure her safety and has since recovered really well. Management recently moved my mum to a different room to suit her needs,
and she is so much better. This shows a caring and proactive attitude from the manager and the team towards residents. Staff are great with my mum and always friendly when I visit. Thank you.

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Review of

Kinmel Lodge

from Gail J (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Kinmel Lodge for a couple of months but the change in her is so lovely to see. She is always smiling and joins in with everything.
The staff are so caring they feel like friends when I visit. The list of activities is brilliant the residents are always doing something. Every
single day in December there was something happening, I don't know how they think of some of the activities.

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Review of

Kinmel Lodge

from A J (Son-in-law of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has gone into care at Kinmel Lodge she is happier than she has been for years. The care and support the staff give the residents and their visiting families is amazing. They really engage with the residents and have activities that keep them active on a daily basis. The atmosphere
is so upbeat which really helps when you get to the stage of a close relative being in need of dementia care. Finding such a great place is a huge relief that we can be sure that our relative is getting the best care available.

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Review of

Kinmel Lodge

from Julie S (Daughter of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff - from the manager to the domestics work cohesively and professionally and all genuinely care about the residents. Before coming into Kinmel Lodge my mum could hardly walk and always used a Zimmer, now she walks with a stick and can easily walk a few miles! It could be the delicious meals,
it could be the various activities and the person-centric care but ultimately my mum has a quality of life that we never thought possible. Thank you!

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you Julie for submitting a very positive review. We are always retraining to ensure that we are constantly moving with the times and meeting requests from people within our service. We are always very pleased when we know we are exceeding the standards required.


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Review of

Kinmel Lodge

from Janette H (Daughter of Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't believe how well Mum has been doing since staying at the home. She's happy, always laughing and doesn't stop eating!
The staff all go above and beyond, making sure Mum's personal care is always done discreetly and maintaining Mum's dignity.
Mum loves the food that the exceptional cooks provide
every day, with a menu to rival any restaurant. She even eats salad, which she wouldn't eat before.
The entertainment programme is amazing. Mum especially loves the singing on a Friday.
I can honestly say that the home has given Mum a fulfilling life, with her dementia.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for taking time to review us and thank you for your positive feedback.


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Review of

Kinmel Lodge

from Paul M (Son of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say that my mum received a great service of care at the Kinmel Lodge and is very well looked after.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thanks so much for your positive feedback! Your mum is so lovely and very settled here at Kinmel Lodge.
See you soon.


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Review of

Kinmel Lodge

from Ann S (Wife of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thanks for your feedback.
See you Sunday for your usual lunch with us.


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Review of

Kinmel Lodge

from Jo O (Daughter of Resident) published on 16 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kinmel Lodge provide care where they really understand the individual needs. My mum feels safe and secure there, and she is very happy and well cared for.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for taking the time to review us!
We are so pleased that you are happy with your mum's placement with her Kinmel Lodge Family.


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Review of

Kinmel Lodge

from Jean W (Regular Volunteer) published on 19 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this home on a regular basis. Each time I visit I find the staff extremely helpful and welcoming. They are wonderful with the service users, they are kind and courteous at all times. They do everything in their power to make the residents happy and comfortable. They are always looking for ways
to entertain the residents. All the people I speak to on my visit are happy there. The building is very clean and well-run. I would certainly recommend this home to anyone in need of residential care, or to anyone who has a relative in need care.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you so much for your positive feedback.
We are a good team, we treat service users like our family.


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Review of

Kinmel Lodge

from Rhian C (Daughter of Resident) published on 26 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My poor dad was overdosed whilst living at Kinmel Lodge. Kinmel Lodge admitted to overdosing the medication. Jubilee Celebration party he was dancing and eating cake with all of his family. Just weeks later he became bedridden and never walked again - we lost my dad at the end of August.

Reply from Priya Ellson, R I at Kinmel Lodge

The management and staff of Kinmel Lodge have been deeply saddened to learn of the death your father, who sadly died some six weeks after being moved from Kinmel Lodge to alternative care. Our thoughts and sympathies are with all his family and friends at this time.


We are committed to providing the very best care to all our residents at Kinmel Lodge and would be happy to talk to any resident or family member who has any concerns about any public comment made in respect of this case. The large number of 5-star reviews on this site from relatives of residents in our care provides vivid reassurance of this commitment and our rating underlines the quality of our care and service provision.


We will obviously cooperate openly, fully and with complete transparency with any external investigation which may arise.


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Review of

Kinmel Lodge

from C F (Daughter of Resident) published on 26 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad seemed happy at Kinmel Lodge. Our usual visits involved singing, encouraging him to dance or taking dad out. In July 2022 everything changed. On Friday I visited and couldn't get him to keep his eyes open as though he'd been sedated. I mentioned it to the staff and they said he'd been very lively
but had tired himself out. On the Sunday he was worse but we got the staff to put him in his wheelchair for his usual trip out. He wasn't himself, barely getting a response other than a yelp of pain when we put his foot on the footrest. Wednesday he was worse and had no response but again I was told he'd been lively by the staff. Friday he was in a terrible state with a massive pressure sore and he was very unwell. A week later he was hospitalised and he died at the end of August. On the basis of my devastating experience I cannot recommend Kinmel Lodge.

Reply from Priya Modhuadia, R I at Kinmel Lodge

The management and staff of Kinmel Lodge have been deeply saddened to learn of the death your father, who sadly died some six weeks after being moved from Kinmel Lodge to alternative care. Our thoughts and sympathies are with all his family and friends at this time.


We are committed to providing the very best care to all our residents at Kinmel Lodge and would be happy to talk to any resident or family member who has any concerns about any public comment made in respect of this case. The large number of 5-star reviews on this site from relatives of residents in our care provides vivid reassurance of this commitment and our rating underlines the quality of our care and service provision.


We will obviously cooperate openly, fully and with complete transparency with any external investigation which may arise.


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Review of

Kinmel Lodge

from Jenny B (Daughter of Resident) published on 13 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great to catch up on Mum's progress. Lot of time to express any concerns bout her, however, I don't really have any. Very happy with Mum's progress here.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

So glad you are happy with the care and support provided at Kimmel Lodge.
Thank you for your positive feedback.


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Review of

Kinmel Lodge

from Phillipa P (Sister of Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Kinmel Lodge earlier this year on February 11th 2022. Due to personal circumstances, I have been unable to visit, much to my distress, until 15th September this year. However, I have been in regular contact with her and staff at Kinmel Lodge over the phone and been kept updated
to how she is and everything that concerns her. Staff at Kinmel Lodge have been marvellous and obviously very caring. I visited on 15th September finally. All staff were extremely kind and very welcoming. Wonderful to see my sister at last. She seemed very happy and content, well cared for and safe. A great relief for me. Kinmel Lodge is an excellent home and very well run. I was very impressed with everything. I was made to feel very welcome and hopefully will be able to visit more frequently.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank You, Phillipa, for your positive feedback .... So glad you are happy with the care and support provided at Kinmel Lodge


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Review of

Kinmel Lodge

from Rob W (Son of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and always at hand to answer any questions and nothing ever seems too much trouble for them. My mother seems settled and happy and making new friends.
Would highly recommend the Kinmel Lodge.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you for your support.
I am glad that you are happy with the care and support provided to your loved one.


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Review of

Kinmel Lodge

from Ian T (Son of Resident) published on 16 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father had dementia and when Kimmel Lodge was identified through a social services assessment as a facility that could cater well to his needs. The arrangements were made and my father was transferred to their care. He was in good physical condition for his age but had dementia-related issues.
Going
into a home was not something anyone wished for my father and making this decision was difficult for everyone. We rang regularly and were given updates suggesting he was okay but not settling too well but that there was no cause for concern.
My brother visited and sat with my father who was upset but the staff said he was ok. At no point did the home phone any family member to suggest anything was wrong. This all changed after day 6. A phone call was received to say my father had fallen, been transferred to hospital and the home would not take him back! In hospital, a urinary infection was diagnosed and extreme dehydration. He did not recover and died shortly after.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

I dispute your review. This matter was investigated by Social Services at your request, we have not been informed of any failings on our part.
Regards


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Review of

Kinmel Lodge

from Julieann E (Daughter of Resident) published on 9 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kinmel Lodge for 3 years now, I couldn't have found a better care home for my mother. The staff always do their utmost to make her feel at home, nothing is ever too much trouble. I am informed all the time of Mum's wellbeing and are welcomed with warmth and kindness
when visiting. Excellent choice of residence for any resident.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Glad you are happy with the care and support at Kinmel Lodge.
Your mum is a special lady.
Thanks so much.
Sam


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Review of

Kinmel Lodge

from Adrian J (Sister of Resident) published on 10 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to have our sister admitted to a care home wasn’t an easy one but we couldn’t be happier. The difference in our sister is incredible and that’s down to the manager and her staff
We couldn’t recommend the Lodge enough, they are amazing at what they do.
Thank you very much guys.

Reply from Kinmel Lodge, Administrator at Kinmel Lodge

Thank you so much for your positive feedback!
So pleased that everybody is happy with the decision for placement at Kinmel Lodge. It is our pleasure. Thanks,
Sam


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Review of

Kinmel Lodge

from K V (Wife of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just had one week's respite from my husband who has Alzheimer's. What a great care home, more like home from home. They had my husband talking and taking part in various activities (which is unusual for him). He seemed very happy and when we left today I swear he had a tear in his eye. I hope I
can continue their good work at home myself.

Reply from Sam, Manager at Kinmel Lodge

Thank you so much for your positive review. Glad we could help and support you in your time of need. See you all at the next respite break.


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Review of

Kinmel Lodge

from Jane W (Daughter of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A massive thank you to all the staff at Kinmel Lodge for looking after my Dad so well while he was there for respite care.

Reply from Sam, Manager at Kinmel Lodge

Thank you so much for your review. Glad you are happy with Dad's placement and care received at Kinmel Lodge. Take care and we will see you soon.


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