Capital Care Group in Staffordshire | 2 Care Homes

Review of
Westfield Lodge Care Home
from Peter B (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum had given up on life when she went into Westfield, but she now has a new lease of life all thanks to the outstanding care they give. Everything about the home is good. Comfortable bright bedroom, the food is first class, the activities and entertainment are great and the management and all the

staff care for not only Mum but us as as well. We are treated as family. Westfield is full of fun and laughter which is wonderful to see.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

many thanks for your review i will be sharing your feedback with the team as this so rewarding to all our team at Westfield once again many thanks

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Review of
Chesford Grange Care Home
from Anthony S (Husband of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

i have found the home very good they do a lot of activities with the residents can not fault what they do

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for taking the time to write a review about your experience of Chesford Grange. We are working hard to provide a 5 star service and rely on feedback to help us to continuously improve. Our dedicated team value the importance of providing a varied Activities Programme to bring a sense of purpose, fun and laughter to the lives of residents and their loved ones.

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Review of
Westfield Lodge Care Home
from Paul B (Friend of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My friend was a service user for two months. He was cared for with love and attention. The staff were not only great with him but also attentive to our concerns and emotions. All staff are professional, friendly and a credit to the profession. We would definitely recommend this home to other families.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Many thanks for your positive review, i will share your feedback with all the staff and the home strive to make a difference to resident lives once again many thanks

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Review of
Chesford Grange Care Home
from K P (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Chesford Grange is a beautiful care home and my mother settled well as soon as she arrived there. It is extremely clean and the food is of a very high standard. Staff are always very pleasant and care for my mother very well. Lots of events are organised and special days are celebrated thoughtfully

by the activities co-ordinator. We are always warmly greeted by the receptionist when we visit.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

I very much appreciate you taking the time to write a review to feedback about your experience of the care at Chesford Grange. I am reassured to know that you feel the staff care for your mother well and that you feel welcome when you visit. My door is always open should you need to speak with me and over the months ahead I hope to further develop the service and increase our community engagement for the benefit of all.

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Review of
Chesford Grange Care Home
from Gwendoline T (Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I live at Chesford Grange and I am very happy here. The staff are excellent I couldn't wish for anything better the love and respect I get from the staff from top to bottom is just wonderful. Nothing and I mean nothing is too much trouble for them. I just cant speak highly enough of them.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

I am so pleased that you are happy here at Chesford Grange. The staff always speak so highly of you because you are such a lovely person to know and to care for. I know when I pass by your room you always seem so content and when we have our occasional chats, you always speak so highly of the staff. Your positive attitude to life has a positive impact on us all and we are very grateful for that.

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Review of
Chesford Grange Care Home
from A K (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

The staff at Chesford Grange are amazing, from when you walk through the doors the friendly reception ladies make you feel welcome and at home.
Our Dad has been a resident here for just a year now and we can not complain about anything, his care is second to none, he is loved by the staff as if he

were their own, his room is spacious, warm and spotlessly clean and his care needs are met to a very good standard on a daily basis.
The activities and entertainment are brilliant and one staff member in particular makes sure everyone takes part and has a great time.
We couldn't ask for better for our Dad, and for the way all the staff look after us too, keep up the good work you're all amazing
Thank you

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for taking the time to write a review to feedback on your experience of the service provided at Chesford Grange. I think I speak on behalf of the team when I say that your dad is a pleasure to care for and that you and your family are amazing. Considering what you have been through over the last year and the impact that has had, you are some of the most uplifting people we have had the pleasure to know. Your positive outlook on life and kindness to others does not go unnoticed and inspires many of us to be more grateful for what we have and to dwell less on what we may have lost. Thank you for your on-going support; it really makes a huge difference.

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Review of
Westfield Lodge Care Home
from Jessica D (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

All the staff at Westfield lodge are amazing they are a credit to the service. Nothing is too much trouble always going the extra mile. You can tell they are 100% committed to the care and wellbeing of the residents. They have created a place that feels like home for the residents always putting them

first.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Many thanks for your excellent review, all the staff strive to make a difference in the lives of people we care for and this feedback is greatly appreciated

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Review of
Chesford Grange Care Home
from J P (Friend of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Beautifully kept, very clean, lovely and bright, staff very very pleasant and welcoming, caring and helpful.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for taking the time to write a review; it is very much appreciated. Your kind words will mean so much to the staff who work so hard for the wonderful residents we are privileged to care for.

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Review of
Chesford Grange Care Home
from P N (Brother of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My brother has been at Chesford Grange since May 2024.The moment you step in you are greeted by a receptionist who are pleasant & very helpful.I can honestly say he as really settled in.
I visit 3 times a wk even have lunch with him,& I see exactly what goes on, I can't thank the Nurses/ Carers & everyone

else who works there enough.They are absolutely brilliant with him, he may not remember their names but he does their faces. There isn't one person that doesn't treat him with dignity & respect & speak to him whenever they see him,& he enjoys having a laugh with them.The atmosphere is so much more happy & inviting. I'd like to say I've even made some new friends. It's a beautiful home & it's very welcoming So thank you to all.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your review of Chesford Grange. I think I speak on behalf of the team when I say that this will lift everyone's spirits. It has been a difficult time for all, certainly in the first few months of this year but now we are moving forward with a spring in our step! We have you and many other people like you to thank for your unwavering support which is much appreciated.

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Review of
Westfield Lodge Care Home
from Sue B (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The care given to Mum is second to none. All the staff are amazing. The way they treat not only Mum by us as a family is lovely.
We feel part of a family and are treated as part of one big family at Westfield. We are welcomed with open arms as family. The atmosphere in the home is one filled with laughter.

There is always some activity or entertainment happening. They have given Mum a new lease of life and we are 100% certain that without them Mum wouldn't be here.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Many thanks for your lovely review we always strive to offer outstanding care and this review is rewarding and will be shared with the whole team once again many thanks

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Review of
Chesford Grange Care Home
from Jacky S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Dad arrived at Chesford Grange at the end of 2023. I can't thank the carers/nurses enough for all they do. Nobody wants their loved one to have to go into care but I feel so relieved dad is being well looked after. They go above and beyond what is required so that residents feel more at home. There

is such a lovely atmosphere when you walk in. Thank you to all.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

It is reassuring to know that you feel your dad is being well cared for here at Chesford Grange. As the new manager in post, I look forward to getting to know you and your family so that together we can ensure the service provided continues to meet your dad's needs and expectations.

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Review of
Westfield Lodge Care Home
from P B (Wife of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband had dementia and was in end of life care, he was treated with respect and great kindness even when he threw things, they were great with him, and tried to give him the best life he could have in the time he was with them. Their kindness was also extended to me and my family, on his death

they were so good to us and explained what had to happen next. My husband had an aneurysm which burst.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you so much for your review, we all aspire to provide outstanding care and this review is much appreciated.

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Review of
Chesford Grange Care Home
from D B (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Worst care home ever. Staff tell lies to cover stuff up, had CQC involved multiple times. Rooms are not clean with coffee stains left for weeks. My mum left dirty on numerous occasions very little interaction from care assistants. Management don't want to listen either, never taking onus for their poor

lack of care and lack of ability to be honest and upfront. Avoid at all costs, we don't have a choice to move mum now with her dementia but you have a choice where your relatives are treated with compassion and care, this is not the place.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

As the new Manager here at Chesford Grange, I offer you my sincere apologies for the experience you describe. Whilst I cannot change the past, I can make a difference today and offer assurances about tomorrow and the weeks ahead in terms of ensuring that we work together to provide the best care for your mum in a clean and comfortable environment. I know from speaking with you yesterday that you are willing to give me the opportunity to address any outstanding issues and for that I am genuinely grateful.

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Review of
Westfield Lodge Care Home
from Karen P (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum has been a resident at Westfield Lodge Care Home her quality of life has immensely improved! I feel this is down to all the staff including the amazing manager, office staff, nursing staff, the actual care staff, activity staff, cleaning, housekeeping staff and the quality of food is 'outstanding'

due to all the kitchen staff, the maintenance guy is always on hand. All of these wonderful people have made me and my family a part of the Westfield family, which has made a great home for my mum's continuing care and put a huge smile on her face - A huge thank you to all.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from R C (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

When our mum could no longer safely live on her own at home looking for a suitable care was a minefield, we finally settled on Westfield Lodge as we agreed that this seemed the one. We couldn't be more happier with the care that our mum receives 24/7, we can relax when not with her as we know that she's

getting all the care and attention that she needs. As well as being excellent carers for the residents they have also become our friends who we visit just as much as our mum. Westfield don't just provide care but they also keep the residents and families entertained on visits everyday, with the resident activity coordinator providing fun, games and booking visiting singers and entertainers etc. We couldn't have wished for a better place to call home for our mum who has gained more friends than ever and we have to. No one wants to see their family members go into a nursing home but Westfield Lodge makes it all that much easier. The staff at Westfield lodge are worth their weight in gold.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from Caroline G (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My thought on Westfield Lodge is excellent service, very friendly, outgoing staff, nothing too much trouble if you ask for anything, the food is excellent, and the place is spotlessly clean. The home is run by a friendly, hardworking person who is dedicated to her job. My mum is very happy in there,

settled down well, so I feel happy because I know Mum is being well cared for. Nursing excellent. Excellent service. Well recommended.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from Kathryn H (Daughter-in-law of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has lived at Westfield Lodge for almost 12 months now, I can honestly say that the care she receives is second to none, after coming to Westfield Lodge from a temporary assessment care home, I cannot believe the difference this has made to her, she is clean and well nourished, her clothes

are always clean and she is well presented, she has her hair done every week by a professional hairdresser, she has her nails painted, they have daily activities for all the residents to participate should they wish to. She has had no falls, no broken bones and she seems very happy and content. The manager as well as another staff member and most of the staff are amazing, we as a family are in no doubt that our loved one is receiving the best care possible and at 93 years old, this is exactly what she should have. I would 100% recommend Westfield Lodge.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from Kyla C (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My deepest thanks go to all the staff of Westfield Lodge Care Home. My mum was only here for just over a month and sadly passed away. I only wish she was still with us to enjoy the care and commitment and entertainment from the home. When we went to visit to look round for a home for my mum this home

is 5 minutes from my home, I was determined not to let this sway me with my decision and that I would come away and think about it. I was hooked from the moment I walked in it was like home from home and I knew it was right for her and her needs. The staff really couldn't do enough and it was a case of the old saying 'jump' and the staff asking how high and never having to ask twice as any requests were dealt with there and then. When sadly the ambulance got called to my mum as they were leaving there must have been 8 staff waiting outside her room to see she was okay. If that is not commitment and care then what is?
Thank you to all.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from K H (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum was in the home for six months before she passed away. She was given excellent care during that time. End-of-life care was delivered with compassion. The care staff were excellent in looking after her.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review of
Westfield Lodge Care Home
from Geoff M (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted on Saturday the 26th of October and was immediately treated with the utmost care, dignity and love. Her stay was short, just over a week but I would like to praise the manager and all their staff for their professionalism and dedication. Westfield Lodge Care Home has a wonderful atmosphere

and we are very thankful Mum spent her final days there.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again

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Care Homes Owned by Capital Care Group in Staffordshire

Capital Care Group Locations in Staffordshire (2)

Capital Care Group Reviews in Staffordshire (144)

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Chesford Grange Care Home

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Westfield Lodge Care Home

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Westfield Lodge Care Home

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Westfield Lodge Care Home

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Westfield Lodge Care Home

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