Capital Care Group in Staffordshire | 2 Care Homes

Review of
Chesford Grange Care Home
from P N (Brother of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My brother has been at Chesford Grange since May 2024.The moment you step in you are greeted by a receptionist who are pleasant & very helpful.I can honestly say he as really settled in.
I visit 3 times a wk even have lunch with him,& I see exactly what goes on, I can't thank the Nurses/ Carers & everyone

else who works there enough.They are absolutely brilliant with him, he may not remember their names but he does their faces. There isn't one person that doesn't treat him with dignity & respect & speak to him whenever they see him,& he enjoys having a laugh with them.The atmosphere is so much more happy & inviting. I'd like to say I've even made some new friends. It's a beautiful home & it's very welcoming So thank you to all.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your review of Chesford Grange. I think I speak on behalf of the team when I say that this will lift everyone's spirits. It has been a difficult time for all, certainly in the first few months of this year but now we are moving forward with a spring in our step! We have you and many other people like you to thank for your unwavering support which is much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Sue B (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The care given to Mum is second to none. All the staff are amazing. The way they treat not only Mum by us as a family is lovely.
We feel part of a family and are treated as part of one big family at Westfield. We are welcomed with open arms as family. The atmosphere in the home is one filled with laughter.

There is always some activity or entertainment happening. They have given Mum a new lease of life and we are 100% certain that without them Mum wouldn't be here.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Many thanks for your lovely review we always strive to offer outstanding care and this review is rewarding and will be shared with the whole team once again many thanks

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Chesford Grange Care Home
from Jacky S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Dad arrived at Chesford Grange at the end of 2023. I can't thank the carers/nurses enough for all they do. Nobody wants their loved one to have to go into care but I feel so relieved dad is being well looked after. They go above and beyond what is required so that residents feel more at home. There

is such a lovely atmosphere when you walk in. Thank you to all.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

It is reassuring to know that you feel your dad is being well cared for here at Chesford Grange. As the new manager in post, I look forward to getting to know you and your family so that together we can ensure the service provided continues to meet your dad's needs and expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from P B (Wife of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband had dementia and was in end of life care, he was treated with respect and great kindness even when he threw things, they were great with him, and tried to give him the best life he could have in the time he was with them. Their kindness was also extended to me and my family, on his death

they were so good to us and explained what had to happen next. My husband had an aneurysm which burst.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you so much for your review, we all aspire to provide outstanding care and this review is much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Chesford Grange Care Home
from D B (Daughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Worst care home ever. Staff tell lies to cover stuff up, had CQC involved multiple times. Rooms are not clean with coffee stains left for weeks. My mum left dirty on numerous occasions very little interaction from care assistants. Management don't want to listen either, never taking onus for their poor

lack of care and lack of ability to be honest and upfront. Avoid at all costs, we don't have a choice to move mum now with her dementia but you have a choice where your relatives are treated with compassion and care, this is not the place.

Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

As the new Manager here at Chesford Grange, I offer you my sincere apologies for the experience you describe. Whilst I cannot change the past, I can make a difference today and offer assurances about tomorrow and the weeks ahead in terms of ensuring that we work together to provide the best care for your mum in a clean and comfortable environment. I know from speaking with you yesterday that you are willing to give me the opportunity to address any outstanding issues and for that I am genuinely grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Karen P (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum has been a resident at Westfield Lodge Care Home her quality of life has immensely improved! I feel this is down to all the staff including the amazing manager, office staff, nursing staff, the actual care staff, activity staff, cleaning, housekeeping staff and the quality of food is 'outstanding'

due to all the kitchen staff, the maintenance guy is always on hand. All of these wonderful people have made me and my family a part of the Westfield family, which has made a great home for my mum's continuing care and put a huge smile on her face - A huge thank you to all.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from R C (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

When our mum could no longer safely live on her own at home looking for a suitable care was a minefield, we finally settled on Westfield Lodge as we agreed that this seemed the one. We couldn't be more happier with the care that our mum receives 24/7, we can relax when not with her as we know that she's

getting all the care and attention that she needs. As well as being excellent carers for the residents they have also become our friends who we visit just as much as our mum. Westfield don't just provide care but they also keep the residents and families entertained on visits everyday, with the resident activity coordinator providing fun, games and booking visiting singers and entertainers etc. We couldn't have wished for a better place to call home for our mum who has gained more friends than ever and we have to. No one wants to see their family members go into a nursing home but Westfield Lodge makes it all that much easier. The staff at Westfield lodge are worth their weight in gold.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Caroline G (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My thought on Westfield Lodge is excellent service, very friendly, outgoing staff, nothing too much trouble if you ask for anything, the food is excellent, and the place is spotlessly clean. The home is run by a friendly, hardworking person who is dedicated to her job. My mum is very happy in there,

settled down well, so I feel happy because I know Mum is being well cared for. Nursing excellent. Excellent service. Well recommended.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Kathryn H (Daughter-in-law of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has lived at Westfield Lodge for almost 12 months now, I can honestly say that the care she receives is second to none, after coming to Westfield Lodge from a temporary assessment care home, I cannot believe the difference this has made to her, she is clean and well nourished, her clothes

are always clean and she is well presented, she has her hair done every week by a professional hairdresser, she has her nails painted, they have daily activities for all the residents to participate should they wish to. She has had no falls, no broken bones and she seems very happy and content. The manager as well as another staff member and most of the staff are amazing, we as a family are in no doubt that our loved one is receiving the best care possible and at 93 years old, this is exactly what she should have. I would 100% recommend Westfield Lodge.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Kyla C (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My deepest thanks go to all the staff of Westfield Lodge Care Home. My mum was only here for just over a month and sadly passed away. I only wish she was still with us to enjoy the care and commitment and entertainment from the home. When we went to visit to look round for a home for my mum this home

is 5 minutes from my home, I was determined not to let this sway me with my decision and that I would come away and think about it. I was hooked from the moment I walked in it was like home from home and I knew it was right for her and her needs. The staff really couldn't do enough and it was a case of the old saying 'jump' and the staff asking how high and never having to ask twice as any requests were dealt with there and then. When sadly the ambulance got called to my mum as they were leaving there must have been 8 staff waiting outside her room to see she was okay. If that is not commitment and care then what is?
Thank you to all.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from K H (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum was in the home for six months before she passed away. She was given excellent care during that time. End-of-life care was delivered with compassion. The care staff were excellent in looking after her.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Geoff M (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted on Saturday the 26th of October and was immediately treated with the utmost care, dignity and love. Her stay was short, just over a week but I would like to praise the manager and all their staff for their professionalism and dedication. Westfield Lodge Care Home has a wonderful atmosphere

and we are very thankful Mum spent her final days there.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Ann B (Wife of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I would sincerely like to say a big thank you to everyone at Westfield Lodge Care Home for their care and support to both my husband and myself, during his time there. Everyone was so friendly and there was always a laugh to be had. My husband enjoyed taking part in the activities - especially the day

trips out. The Activities Co-ordinator goes above and beyond to ensure that the residents are kept entertained and to keep their minds active. The Care Staff are exceptional - nothing is too much trouble. The Kitchen Staff always provided excellent quality meals. The Manager plays a big part in ensuring that Westfield Lodge makes the residents and family members feel like part of a 'Family'.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you so much for your review, everyone at Westfield Lodge strive to provide outstanding care and this review means a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Jean M (Sister of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

On the first visit to view the home, we felt comfortable that this would be the best environment for him. He was treated with the utmost respect and the care was very good. The staff were very kind and always had a word with him and smiles were readily available. He was at Westfield for 14 months

and he was very settled there. He certainly enjoyed all the entertainment and a big thank you to Sharon for organising this. Family members were always made welcome and for special occasions such as birthdays there was always a cake and birthday celebrations.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Chesford Grange Care Home
from Kathleen K (Sister of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

Visited my brother today, the receptionist was very helpful and kind, met a few other staff and all were very pleasant.
I found the home to be a happy environment for my brother.
He seems very settled in there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from J M (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

The care that my mother has received in the last 21 months has been second to none, she was treated with dignity and respect throughout, and the staff turn up with a smile each and every day there will never be enough words to thank them. My mum loved to share a laugh with them and they would always

try and turn a bad day for her into a good day, Westfield Lodge is like an extended family I would encourage anyone who may be looking for care for their loved one to consider this lovely home.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Z F (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

It's very difficult to put into words the love and care that Westfield Lodge showed my mum. They treated her with dignity and respect. My mum was at Westfield Lodge for 2 years and the compassion and dedication shown by the staff at all times was very touching. The end-of-life care my mum received was

excellent. Mum was kept comfortable at all times and the family were given privacy and the staff were there both for the family and for my mum. Westfield Lodge is in a league of its own. The staff are always smiling and will always make time to keep families up to date with the care their loved ones care they are receiving.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Tina H (Daughter-in-law of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

We would like you to be aware of the care our mother, who recently passed away, received at Westfield Lodge Care Home. Our mother had dementia/Alzheimer's. The care was exemplary, all staff were outstanding, showing consideration, compassion and respect. They all showed, including management, genuine

love and care toward her. Always including our mother in all activities. Kitchen staff and food were outstanding, catering for all special dietary needs, yet the presentation went way beyond.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer outstanding care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield Lodge Care Home
from Rosemary B (Wife of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

The staff at Westfield Lodge continue to give professional and caring support, taking into account the specific needs of each resident.
Rooms and social areas are always clean and homely.
Staff are so friendly and communicate with such awareness of need, kindness and a sense of humour with residents

who can be difficult sometimes. The patience shown to my husband's uncle is outstanding.
The choice of food cooked on site is remarkable and individual needs are respected and noted. Nursing staff are immediately attentive if difficulties arise and the role of a designated activities co-ordinator means that there are events and activities to support resident's interests.
Thank you to all the staff at Westfield Lodge, keep up the good work!

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Chesford Grange Care Home
from R B (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My dad was placed at Chesford Grange Care Home for palliative care. The staff have been responsive to him throughout and he is very fond of certain staff that he has built good relationships with. The home is well presented, although my Dad chooses to spend his time in his bedroom. The clinical team

have been excellent ensuring that his physical condition has been managed well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Capital Care Group in Staffordshire

Capital Care Group Locations in Staffordshire (2)

Capital Care Group Reviews in Staffordshire (136)

Chesford Grange Care Home

Westfield Lodge Care Home

Chesford Grange Care Home

Westfield Lodge Care Home

Chesford Grange Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Chesford Grange Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Westfield Lodge Care Home

Chesford Grange Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers