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Care Home Owned by Capital Care Group in Worcestershire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Capital Care Group in Worcestershire

Only the locations & reviews in Worcestershire for Capital Care Group are showing below.

View the details of all 8 locations (with 472 reviews) owned by Capital Care Group

Capital Care Group Locations in Worcestershire (1)

 

1 Care Home owned by Capital Care Group in Worcestershire

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Haresbrook Park Care Home

Haresbrook Lane, Tenbury Wells, Tenbury Wells WR15 8FD 

9.6 46 reviews
"The team at Haresbrook are kind, caring and compassionate. They have been caring for my father for nearly two years and continue to ensure…"   Read all 46 reviews
Location Type Care Home

Part of the Capital Care Group, Haresbrook Park Care Home is a person-centred care home in Worcestershire for adults and those with dementia. The home is located within a scenic idyll, within 18 acres of open parkland, waterfalls and mature woodland.… Read more about Haresbrook Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 57 Rooms from £995 / week

Capital Care Group Reviews in Worcestershire (46)

9.6
Capital Care Group has a Group Review Score of 9.6 (9.612) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Capital Care Group must have a Review Score.

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Review of

Haresbrook Park Care Home

from R H (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my dad at Haresbrook it is a happy experience for me. It's hard enough that my dad has complex dementia but the staff at Haresbrook and the loving atmosphere that they all provide makes me more relaxed when I visit. Dad is always happy and he is always clean and well cared for. As he deteriorates
I don't need to worry as everyone who cares for my dad truly cares and it really is a wonderful place for him to be living in - thank you all at Haresbrook!

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Your dad is a pleasure to look after and does make us laugh at times with his comments. Thank you for your kind words, they mean a lot to us. I will share them with the team. Kindest regards, Whitehouse, Manager.


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Review of

Haresbrook Park Care Home

from Q S (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Haresbrook are kind, caring and compassionate. They have been caring for my father for nearly two years and continue to ensure that he feels settled and safe. The home is undergoing some renovations and it is clear that it will enhance the overall experience even further for everyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your kind words about the staff and home. I will share your comments with the team at our handovers and stand-up meetings.


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Review of

Haresbrook Park Care Home

from J T (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is assisted with all aspects of her care. Mom's physical presentation (clothes, personal hygiene/hair) is always good. Staff are kind, gentle, supportive and encourage mom to join activities. Staff are always approachable. Management are knowledgeable. Staff communicate very well in all aspects
of mom's care. Mom has access to a varied diet and plenty of fluids. Overall, positive review. Thanks to all at Haresbrook Park Care Home.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words it means a lot. I will also share this with all the staff that care for Mum.


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Review of

Haresbrook Park Care Home

from E D (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my mother's time at Harebrook Park Care Home (August 2024) we have been impressed with all aspects of this well run care home. The staff and management all appear to work their best for their residents and they do a difficult job with kindness and skill. Since her arrival at Harebrook,
my mother has been free from stress and seems happy in her world.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words, it means a lot. I will share this with all the staff.


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Review of

Haresbrook Park Care Home

from B D (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been 2 years now, the staff are excellent and are very caring, not only to my wife but I have also noticed with other residents. It's nice that a monthly newsletter is produced to keep us updated with what's coming up and also photographs of previous months events. Also to see items on the Facebook
page. Keep up the great work you are all doing.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words. We are happy to hear you are enjoying the monthly newsletters.


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Review of

Haresbrook Park Care Home

from C W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always looked after and happy. I'm very grateful to all the staff for doing their best.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your review! I will share your kind words with all of the staff.


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Review of

Haresbrook Park Care Home

from S S (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Haresbrook Park Care Home. Mum came here from a significantly poorer home and has been very well looked after at Haresbrook. The staff are friendly and helpful, mum receives great, respectful care. She is now very healthy and happy. She looks and seems so well and happy,
we are so pleased to see how well she is cared for. We would highly recommend Haresbrook.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your review! I will share your kind works with all of the staff.


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Review of

Haresbrook Park Care Home

from Lea H (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haresbrook Park Care Home I thought was exceptional.
The staff are so caring and very attentive.
My mother was very well looked after.
She had a lovely room, very spacious with a nice view.
The staff are very welcoming and very thoughtful and caring, to both you and thier patients.
I would
recommend this place to anyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your review: it means a lot to the staff to have their care endorsed by a family. Your mum was a pleasure to know and look after.


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Review of

Haresbrook Park Care Home

from D D (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Haresbrook for respite care. Lovely setting and a modern building.
Staff are caring and understanding, both to Mum and myself. There is a very sociable atmosphere and lots of activities for the residents.
I am very grateful for the care Mum received there.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your words of support for the team. They strive to do their best at all times.
I will pass your comments onto the staff team.


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Review of

Haresbrook Park Care Home

from Deborah M (Daughter-in-law of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently passed away whilst in the care of the staff of Haresbrook Park. His last years were here, and the manager and the team were outstanding, meeting all his needs with professionalism, care and love. His last years were happy, comfortable and safe. The whole team always treated
him with dignity and did their best to deliver a family environment for him. The welcoming family were also a priority. I cannot thank them enough.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Deb, your father-in-law was a pleasure to look after and he is sorely missed as are you all. I will pass your comments on to the staff shortly.
Sincere thanks


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Review of

Haresbrook Park Care Home

from A F (Son of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with advanced dementia in January and taken to Haresbrook in February. The staff and home were marvellous always providing fantastic care and providing updates. The facilities the care he was provided with made an awful experience bearable and everyone was so friendly and informative.
Dad fell in May and was admitted to hospital at Hereford he passed yesterday 30/06/23. At all times the staff kept me updated and I want to especially thank the manger and another staff member who were marvellous. To that member of staff, I know you thought a lot of my dad and can’t thank you enough for what you did for him and our family. I can only recommend Haresbrook at the highest level who looked after my dad in his final months. Thank you all so much.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Despite your fathers dementia, he was always a gentleman with a resounding singing voice. He made so many friends and his presence at the home is sorely missed.
Thank you for your kind words: I will share your comments with the team.
Kindest regards always.
The Haresbrook Team


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Review of

Haresbrook Park Care Home

from Colin S (Son of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mother receives at Haresbrook Park Care Home.
My mother has very challenging behaviour, the staff deal with this brilliantly, completely professional and compassionate towards her. They go the extra mile to make her happy and comfortable.
They have an amazing activity
programme and they go out on lovely trips.
My work sometimes takes me away from home. I feel confident that they can deal with any issues which may arise.
Everything is taken care of, doctors, opticians ect is dealt with in-house making her life that much easier.
I cannot praise my mother's care enough.
It is reassuring to know that she is cared for so well.
Team Haresbrook you are amazing.
Thank you.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Colin thank you for your lovely comments. I will pass them onto the team that look after your mum.
kind regards.


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Review of

Haresbrook Park Care Home

from J L (Wife of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent two weeks at Haresbrook Park Care Home for respite care he has Alzheimer's disease.
The manager was very kind and supportive. The staff were all lovely, kind, caring and helpful.
The home was clean, tidy and felt warm and welcoming and secure.
I have no complaints and hope to
use Haresbrook Park Care Home again.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, I will pass your kind comments on to the staff team.


Kindest regards


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Review of

Haresbrook Park Care Home

from L J (Niece of Resident) published on 23 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Haresbrook Park Care Home at very short notice due to a carer breakdown. Unfortunately, a very bad bedsore was discovered on admission. Eventually, bedbound, she was turned every hour to relieve the pressure. She was treated compassionately and professionally. When visiting or
phoning Harebrook I was impressed by the way I was dealt with in a caring way by the staff. As soon as you walk through the door, you get an impression of warmth and humanity. When she was dying and after her death, she was treated with dignity, and I was treated with compassion.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your positive comments about the home and staff. Your aunt was a pleasure to know and look after even for such a short time.
I will pass your comments on to the staff at our daily stand-up meeting.
Please keep in touch
Kindest regards.


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Review of

Haresbrook Park Care Home

from June P (Wife of Resident) published on 20 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settled very well at Haresbrook Park. The staff were very kind when he got very ill, they were amazing. The home is set in beautiful grounds with a lovely view out of all the windows.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your kind words, I will pass your comments onto the team: your husband was a joy to look after and he is sorely missed by all.
kindest regards.


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Review of

Haresbrook Park Care Home

from Derek B (Son of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience since placing my Mum in Haresbrook in March 2022. The staff and management have all been very helpful and caring and I’m must single out the manager for accommodating our needs which have been variable because of the prevalence of Covid. Mum was placed in Haresbrook
as a temporary requirement until we could find a permanent placement more local to her immediate family. Anyway, we have to change the transfer date several times because of Covid outbreaks at both Care Homes and Haresbrook have been really flexible and helpful in that regard. The Home itself is very well run and the setting is lovely on the edge of town with large gardens and open space. Mum have been very well cared for at Haresbrook and sadly we cannot move Haresbrook nearer to us.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Derek
We continually strive to provide a good service at Haresbrook. I will share your comments with the staff at the earliest opportunity.
We hope that Mum settles into her new home closer to her family.
Sincere thanks
Helen and the Haresbrook team


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Review of

Haresbrook Park Care Home

from B M (Son of Resident) published on 4 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was shown to my mum was second to none, the care home went above and beyond to make sure mum had everything she needed and that we were always involved in all decisions of her care.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your comments: they mean a lot and I will pass them on to the staff.


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Review of

Haresbrook Park Care Home

from Julie P (Daughter of Resident) published on 22 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed and upset that my father was left to die alone. I had rung in the afternoon to ask about my father and reminded the staff that I wished to be with my father when he died and asked them to inform me if he deteriorated. Was told he was stable and could not visit currently due to Covid.
Phone call at just after 9 pm to say they had found him dead. Would not recommend this place to anyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

I am sincerely sorry that you feel this way and that you had a negative experience.
I know how difficult it has been for family members not being able to be with their loved ones at this time and not being able to be with their loved ones during a Coronavirus outbreak. I acknowledge your contact with the home in the afternoon and at the time of your call, your loved one was comfortable and did not give us undue cause for concern as he had been communicating and taking fluids that day. He was on regular observations and being checked at least every hour.
He was awake at his 20.30hrs check but unfortunately, when his prescribed medication was taken to him at 21.22 he had passed away in his sleep.
Please accept our deepest sympathy for your loss and our apologies once again for any distress this may have caused you and your family.


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Review of

Haresbrook Park Care Home

from Miranda C (Resident) published on 10 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, really helpful and pleasant staff.

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Review of

Haresbrook Park Care Home

from S S (Sister-in-law of Resident) published on 8 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is very encouraging and welcoming in regards for the initial interviews and very accommodating on the day of induction, but the manager and staff seem to be carrying out all their duties very well and my sister-in-law seemed very settled and cared for, a most pleasing experience.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, I will pass your positive comments onto the staff.


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