Welford Healthcare MC Ltd in Cheshire | 1 Care Home

Review of
Corbrook Park Nursing Home
from P A (Sister-in-law of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Always a warm and friendly greeting from staff. I only visit at weekends so cannot comment on day to day. Although staff levels are very low at weekends, those that are at work are very kind and helpful for the residents. A problem that does arise is getting someone to answer the bell for those with

toilet problems. Weekend reception is very good always very helpful. Food seems good although a bit repetitive. On the whole happy with the care and cleanliness of residents.

Reply from Sophie Kay, General Manager at Corbrook Park Nursing Home

Thank you so much for your review. All feedback is very important to us as a home as we strive to give our residents the best quality of care. I will feedback your kind words to our team. I have taken on board your comments regarding the call bells and the food menus as part of our service improvements so thank you for highlighting to our attention.

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Review of
Corbrook Park Nursing Home
from K D (Wife of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Well treated, food good, kind, attentive staff. Grounds beautiful. Would have liked the resident to walk more, but understand that you have to ask him. He's ready to go home, but has been comfortable here and it's been great to help to me. Many thanks.

Reply from Sophie Kay, General Manager at Corbrook Park Nursing Home

Thank you very much for your kind words about our home and staff. Your reviews are very important to us as a team. Its been an absolute pleasure to look after your relative and we look forward to his return, hopefully he will join us in our beautiful gardens more next time. Thanks again.

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Review of
Corbrook Park Nursing Home
from J R (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my father has been a resident, Corbrook Park Nursing Home has been supportive in providing a safe environment. Staff members, care providers and general cleaning members are all very friendly and helpful. The grounds are beautiful and on sunny days provide a great space to spend some time outside

for fresh air.

Reply from Sophie Kay, General Manager at Corbrook Park Nursing Home

Thank you so much for your comments, your feedback is really important to us. We love having your dad here as part of our Corbrook Family. I will ensure that your comments are passed on to all of the team.

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Review of
Corbrook Park Nursing Home
from G K (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

There is a friendly and welcoming atmosphere as soon as you enter Corbrook Park Nursing Home. My mum has received excellent care and support from all members of staff, many of whom go above and beyond to ensure that the residents are comfortable and happy, and the relatives are involved and listened

to.

Reply from Sophie Kay, General Manager at Corbrook Park Nursing Home

Thank you so much for your review. It is an absolute pleasure to look after your lovely mother. I will ensure that the team are made aware of your kind words.

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Review of
Corbrook Park Nursing Home
from P P (Sister of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

Firstly, I found the staff to be pleasant and they responded to any issues I raised. My brother was there for a weeks respite care and what I expect is that, staff see issues and rectify them without my intervention, e.g. every day a cake was provided to all residents in the afternoon with a drink.

My brother can't swallow cake and no one offered an alternative until I requested. Television in a part of the room where he could not see it - bedbound. On day 2, no morning care, except a breakfast, until I arrived at 2.30pm. What is missing is effective management presence. Never saw a site manager even when I asked to do so. More examples could be given with additional space.

Reply from Sophie Kay, General Manager at Corbrook Park Nursing Home

Thank you for taking the time to complete a carehome.co.uk review for our home. All feedback is very important to us as a home as we strive to provide quality care to all residents. I am sorry that you feel dissatisfied with some elements of your brother's stay. Having reviewed the details of your feedback, I have investigated your brother's care plans thoroughly and can confirm that there is no mention of any swallowing difficulties noted within the preadmission assessment. This was not raised during his stay. Please be assured the necessary amendments would have been made to your brother's care plans and nutritional risk assessments. We do offer alternatives as we have residents with swallowing difficulties, or some may choose a different snack. Having checked the bedroom, the TV is visible from the bed, and we have had no concerns raised about the TV on your brother's stay. There is a general manager present 5 days per week, and on call 24 hours per day to discuss any concerns.

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Review of
Corbrook Park Nursing Home
from J Y (Wife of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

The standard at Corbrook Park has declined in the last year.
Rooms are not as clean as they could be. I have complained several times.
I clean my husband's room when it is not up to standard. Some carers have a couldn't care less attitude and are not pleasant enough with residents.
Why has the

standard dropped? Sometimes meals and cups of tea are not hot enough.

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Review of
Corbrook Park Nursing Home
from M D (Son of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

The whole culture through the entire staff team at Corbrook Park has been kind, friendly and professional.
Access is easy and it is kept clean and tidy inside and out.
We chose Corbrook largely on this basis and that it is well staffed (rather than understaffed which we have found elsewhere).
Corbrook

is set in a beautiful quiet location where residents can be outside when the weather allows, and in the summer there is outdoor entertainment which our mother enjoyed as well as excursions for those who are able.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your positive review and the kind words expressed regarding your mother's care at Corbrook Park. We were pleased to be there to support and care for your mother during her stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from J C (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

Unfortunately, at 97 years old, illness left Mum unable to walk and she was at high risk of falling. She was no longer safe at home.
From the moment she was admitted to Corbrook Court, the wonderful staff ensured that Mum was well cared for. Her room was cosy and the food delicious. For the first time

in months, I slept soundly knowing that Mum was now safe.
I received regular updates and all aspects of Mum's care were clearly explained to me.
Mum was bedbound so didn't get the chance to experience the activities provided or spend time in the beautiful gardens, but I saw other residents enjoying them and know that Mum would have loved to join in if she had been in better health.
Sadly Mum passed away after only ten days at Corbrook Court. I was telephoned when Mum's condition deteriorated and Mum was comforted and reassured that I was on my way. The staff were so kind to us at this difficult time and made sure we were well looked after into the early hours of the morning.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your review and kind words expressed regarding your mother's care at Corbrook Park, we were pleased to be there to support and care for your mother during her stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from S I (Son of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

This nursing home is a lovely place to be a resident. The rooms are lovely. The food is good and the staff pleasant, efficient and attentive. My father enjoyed his time there for respite care after a stay in hospital. It is a pleasant location to visit.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your review and kind words expressed regarding your Father's care at Corbrook Park, we were pleased to be there to support and care for your Father during his stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from David H (Son of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience

The staff at Corbrook have been wonderful with Mum who has had a 3-week stay for respite after a fall. Mum had a lovely room and took part in activities during the day. Mum's health improved during the stay. I cannot praise the team at Corbrook Park enough thanks so much for the way you have cared for

Mum, she can't wait to come back!

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your review and kind words expressed regarding your mum's care at Corbrook Park, we are so pleased to be there to support and care for your mum during her stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from B S (Husband of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

I am making my comment and observations based on my wife's first 6 weeks of care. Corbrook is an old but entirely well-appointed nursing home. It is warm at all times and very comfortable. The staff are extremely friendly and accommodate patient needs and wishes in a very effective manner. Nursing and

care needs seem to be well catered for. Social needs in the form of daily activities are also well established again in a very friendly way. Everyone speaks to you with an added smile and it feels like a family environment. The home has a good reputation in the local area.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your positive feedback regarding the service being provided to your wife at Corbrook. We are pleased to be there to provide the quality care and support your wife requires, and will continue to deliver such person-centred care for her. We will ensure that we pass this feedback on to our staff team

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Review of
Corbrook Park Nursing Home
from Carol H (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Corbrook for about 12 months now. From the very beginning, she has been beautifully looked after and her family made very welcome. We feel the residents are made to feel like a family who are well cared for and to feel safe. They have a wide range of stimulating activities

daily. The grounds are well used weather permitting which lifts their mental well-being. The staff are exceptionally cheerful and caring and often go the extra mile to help a resident.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your positive feedback regarding the service being provided to your mother at Corbrook. We are pleased to be there to provide the quality care and support your mother requires, and will continue to deliver such person-centered here for her. We will ensure that we pass this feedback on to our staff team.

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Review of
Corbrook Park Nursing Home
from S B (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My mother came to Corbrook Court as a result of a fall last year. Although she took some time to come to terms with being a resident - the staff team have been very kind and understanding as she takes time to settle in. The events co-ordinator has been particularly kind and has established a good rapport

with her. Some of the maintenance issues take a little while to be sorted - but the care from the nursing team is good - and much more important.
The park is in a lovely setting and the grounds and communal areas are kept to a very high standard.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your feedback and kind words expressed regarding your mother's care at Corbrook Park, we are pleased to be there to support and care for your mother and will continue to deliver quality care and support to her. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from A C (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

The room designated to my mother was light and airy with lovely views over the exceptionally well-kept gardens. She found moving to a care home very difficult having been independent all her life. She was 93. The nursing staff, carers and ancillary staff were always pleasant and respectful of her needs

and showed a great deal of compassion. They went out of their way to make her comfortable and welcome. The facilities at Corbrook are excellent. When Mum died this month, I was very impressed with how the circumstances were handled, and the staff were so kind to me and my brother. I would recommend Corbrook Park to anyone looking for a nursing home for a relative.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your feedback and kind words expressed regarding your mom's stay at Corbrook Park. We are pleased to be there to support and care for your mom. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from Shena F (Wife of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My husband was only at Corbrook Park for 10 days before he sadly died but in that time both the manager in charge and his staff were nothing but kind, compassionate and caring.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your reveiw and kind words expressed regarding your husband's care at Corbrook Park, we were pleased to be there to support and care for your husband during his stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from David O (Son of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

The standard of care is extremely high. The staff go out of their way to make sure that my father's needs are met.
In my father's words 'This is my home and I love it'.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your positive comments; we are delighted to have your dad living with us and been able to support and care for him. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from Kim W (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

Just collected Mum from Corbrook Park. She stayed for three nights respite care. She told me that the staff were all very caring and could not do enough for her. She had a lovely room with en-suite, which Mum was worried about because she is 95 and can't get to the W.C. quickly. When we arrived the

staff made such a fuss of Mum, which I appreciated because Mum was a little bit nervous. When I collected her there was a choir visiting singing Christmas carols which was great and all the residents were singing. She will be back in May and September to give us a break. Thanks.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your feedback and kind words expressed regarding your mom's stay at Corbrook Park. We are pleased to be there to support and care for your mom. We are looking forward to seeing her and supporting in her next visit. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from S J (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

Beautiful house set in lovely gardens for all to enjoy. Mum spent the last few months of her life in your care and as a family, we were very happy with all that you provided. All the staff members we came into contact with not only gave Mum good care they also included us as a family. Everyone did their

best to make Mum's life comfortable and happy as possible for her. Your relationship with the doctors was excellent and gave us peace of mind to know that all was being monitored with her health issues. The nurses were very professional, kind and caring, keeping us up to date, discussing changes that were needed and responding to our requests. One regret is that Mum didn't come to you sooner. Many Thanks.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your feedback and kind words expressed regarding your mum's care at Corbrook Park, we were pleased to be there to support and care for your mum during her stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from Susan H (Niece of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

Whilst Uncle was at Corbrook Park, he was well looked after as well as being made welcome when visiting.

Reply from Santhosh George, General Manager at Corbrook Park Nursing Home

Thank you for your feedback and kind words expressed regarding your uncle's care at Corbrook Park. We were pleased to be there to support and care for your uncle during his stay. We will share your feedback with the team and use the review to improve services for our residents.

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Review of
Corbrook Park Nursing Home
from T S (Daughter of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience

Corbrook Park cared for our father after his discharge from the hospital. The care home was first class and he was very well looked after.

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Care Home Owned by Welford Healthcare MC Ltd in Cheshire

Welford Healthcare MC Ltd Locations in Cheshire (1)

Welford Healthcare MC Ltd Reviews in Cheshire (65)

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

Corbrook Park Nursing Home

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