Welford Healthcare MC Ltd in Shropshire | 5 Care Homes

Review of
Isle Court Nursing Home
from Charlotte F (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Isle Court in Shrewsbury provides exceptional care in a warm and welcoming environment. My mum is very well cared for, and even though she prefers her own company, the staff gently encourage her to participate in activities, fostering a sense of inclusion. The food is excellent, and I've been consistently

impressed with the high standards of personal hygiene assistance my mum receives. The home and its facilities are impeccably clean. The staff are incredibly friendly, always greeting me and my family with a smile and making us feel welcome. Their dedication and genuine care are evident in everything they do. Isle Court is a place where residents are treated with dignity and respect, and I'm truly grateful for the peace of mind they provide.

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Review of
Isle Court Nursing Home
from Natalie J (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Over the last few months my mum and our families lives have been turn upside down due to her illness, making the decision to place my mum in to a nursing home was the hardest decision we have ever had to make!! my mum was a fit active independent lady who lost her health and mobility in a short space

of time. From the minute mum arrived at Isle court until her final minutes and after she was treated with love, empathy and dignity and with the highest level of care. All the staff we met on my mums journey were exceptional from the manager to reception to health care, to nurses to cleaners and the kitchen / stewards they were all amazing the love and care they provide to us as a family was truly outstanding I can not express how grateful we are to you all. You have made the hardest times of our lives bearable with the kindness love and support you have all shown to us we will always be forever thankful to you.
You truly are amazing! Thank you

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Review of
Radbrook Nursing Home
from Jane B (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

All the staff and management team played a part in providing excellent care and support to my mother to the end. She enjoyed the companionship and the staff always seemed to have time for a chat with her. She was treated with dignity and said how well she was being looked after. The home is always warm

and cosy, and the good selection of food I saw looked appetising. When my mother was no longer able to participate in the group social activities, then activities were brought to her in her room. I was always updated with any changes in my mother's condition and felt reassured that she was receiving good care. My thanks to all concerned.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you for taking the time to leave us a lovely review.It was an absolute pleasure to have your mother in our home and to meet her family.Everyone at Radbrook work hard and are passionate about delivering good care and this review is testament of their commitment to our residents. I will share your kind comments with the team

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Review of
Isle Court Nursing Home
from M P (Son-in-law of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

As a family we never wanted mum or dad to live in a care home, unfortunately we exhausted all options to keep mum safe at home due to her living with Dementia. But now as a family we are all completely thrilled with mum's progress since moving into Isle court. She had spent many weeks in & out of hospital

& we didn't hold out much hope going forward. Now she is a different woman, she has picked up so well, vibrant & full of life again. She tells us all how she loves her new home, she feels so comfortable in her own room with everything she needs on hand. The staff are excellent & so respectful towards her. As a family we have no worries knowing she is being cared for 24/7 . Nothing is too much trouble, she is very well cared for & we always feel so welcome by all the staff, whatever their role within the home. This is a very well led home with such dedicated people, beautiful home inside & out. The future is now much brighter.

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Review of
Morris Care Centre
from Susan C (Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I just love it here at the care centre. The staff are kind and lovely and look after me well. The food is very nice, a good choice offered. I have yet to join in with any activities but I hope to soon.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for this kind review. I am pleased your current experience as a resident at the service is proving a good experience for you as we would expect. I will ensure this feedback is shared with the team.Activities as you know are offered day to day, so please do let the team know, I will also ensure they are aware you wish to participate in some now you are settled into the home.

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Review of
Isle Court Nursing Home
from S J (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Despite being hours from dying, anticipatory medicines were not administered to my mother despite being asked for by myself. Instead, the nurse stated that she was looking up protocol and did so for more than an hour. My Mum had lapsed into unconsciousness by the time she did come to check on her. The

same nurse did not telephone a different family member, when the call to mine informing me of a deterioration was missed. (It was usual for the other family member to receive a call.) The staff range from being excellent to being indifferent, some even rude. There is a language barrier issue with many staff. Staffing is also inconsistent leading to confusion or lack of knowledge regarding appropriate care. For example, one staff member asked if I would encourage my mother to eat. I had to explain to her that she did not want food as she was dying. She seemed to be unaware of her status. Short staffing is evident.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Thank you for your review, despite the rating and comments. We as a home have tried to reach out to you on several occasions to discuss this with no joy. End of life care we know many people don't fully understand, we as a home do our best as we did with your loved one and EOL medications were not deemed necessary by GPs & Nurses at that time. We are sorry for your loss and we enjoyed having you & your loved one stay with us for 1 year and 8 months with no issues raised and as you say Excellent care provided. We understand this is a difficult time for you, please know we are here if you wish to reach out to us.

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Review of
Stretton Hall Nursing Home
from A P (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

We as a family were incredibly happy with Stretton hall. The staff really display the up most professionalism, kindness and care. Bring honest in this review, the only issue we spotted were that the amount of staff seemed to decrease since the new company took on the management. All the staff deserve

praise and appeared to work even harder to make up for when they were short. I hope their wage reflects their value. Thank you so much.

Reply from Karen Powell, .General Manager at Stretton Hall Nursing Home

Thank you for your kind review. The staff work hard every day, with compassion and great care for the residents

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Review of
Morris Care Centre
from Doreen B (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Recently Mum celebrated her milestone 100th birthday. Morris Care helped us to make Mum feel like the queen she is. They put on a fabulous party for her, and they welcomed a large group of family and friends, the chefs made special effort to create delicious food and cake.
Thanks to all the staff

but especially the wonderful reception team, 2nd floor careers, catering and Social Activities

Reply from Stacie Smith, General Manager at Morris Care Centre

100 what an amazing milestone! Thank you for your kind words. We as a home enjoyed making it special for everyone visiting and for mum especially.

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Review of
Isle Court Nursing Home
from R E (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

We never ever thought my mum would have to become a resident of a nursing home. Working full time and very active lady my mum has had excellent care from the moment she arrived here. She has been treated with respect and dignity which has helped us as a family on this journey. The management and staff

are exceptional.

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Review of
Oldbury Grange Nursing Home
from Beverley H (Cousin of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care staff just perfect.

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Review of
Isle Court Nursing Home
from Rob P (Son of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home, lovely rooms the staff were excellent from the reception staff, nursing, caring, cleaners and kitchen staff all very nice and caring. Please pass on to staff what a great job they do. Thanks.

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Review of
Radbrook Nursing Home
from H D (Niece of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

During my aunt's stay at Radbrook Nursing Home, the care she received was exceptional. The staff demonstrated professionalism, kindness, and a deep commitment to her well-being. They ensured her medical needs were met promptly and attentively, while also fostering a warm, supportive environment. Her

personal care was always handled with respect and dignity, and her room was kept clean and comfortable. The team's communication with family was transparent, providing regular updates on her health and progress. Additionally, the activities offered kept her engaged and uplifted. We truly appreciate the dedication and compassion shown by everyone at Radbrook, making her stay as pleasant and comfortable as possible.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you so much for sharing this thoughtful review. We are truly grateful for your kind words and for taking the time to share your experience. At Radbrook Nursing Home, we strive to provide the highest level of care and support, and we're so pleased to hear that your aunt's stay was marked by professionalism, compassion, and comfort. It's wonderful to know that our team's dedication made such a positive impact on her well-being and that the communication with your family was transparent and reassuring. We will continue to prioritize respect, dignity, and engagement for all of our residents. Thank you again for putting your trust in us.

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Review of
Isle Court Nursing Home
from E J (Granddaughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My nan has settled really well into Isle Court and has definitely been much happier and cheerful since being there! We love seeing photos of her doing different activities (always with a smile on her face).Nothing ever seems too much trouble, staff are always polite and have smiles on their faces. Everything

is clean and tidy and always smells fresh. Thank you for everything you are doing for her and supporting her, we appreciate your team and all their hard work!

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Review of
Oldbury Grange Nursing Home
from J T (Sister-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Lovely welcoming, calming home everyday I visit my brother-in-law. Always made welcome and staff go above and beyond nothing ever to much trouble. Pleasant staff and always smiling and greeting you with a good morning /afternoon.

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Review of
Radbrook Nursing Home
from Gael B (Daughter-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I approached the care home manager when my father-in-law required full-time nursing care, following a spell in the hospice. From that day he, and I, were shown nothing but kindness. Initially, he was extremely agitated and upset but they remained calm and professional. They were also very supportive

to the family when it was, at times, very upsetting to see him so unhappy. Thankfully he settled and spent the last couple of weeks of his life much calmer and happier almost. We are so grateful that after all the upset of him being poorly for over 2 years, he ended his days comfortable and calm. We will always be grateful for the way we were all welcomed and accepted.

Reply from Sarah Parker, Home Manager at Radbrook Nursing Home

Thank you for taking the time to review our home and services. It was a pleasure to have your father-in-law in our care, we are pleased he settled in and that our staff were supportive towards him and your family, providing a warm welcome and supportive environment for our residents and family is one of our priorities here at Radbrook, we are pleased to hear that your experience with us was a positive one.

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Review of
Radbrook Nursing Home
from J O (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Excellent care from the Radbrook team the staff are professional, polite, and caring. They have supported my father over the past 6 months and have accommodated all of his needs they are a dedicated care team. The care manager shows professionalism towards all the team, residents, and families and the

level of care and expertise is outstanding and shows an understanding for patient dignity and confidentiality.
There are activities every day for the residents and the activity team are always thinking of new ways to improve the resident's day. I recommend Radbrook Care Home for anyone looking for a true home-from-home experience.

Reply from Sarah Parker, Home Manager at Radbrook Nursing Home

Thank you so much for taking the time to review our home and the services our team provide. Our team is dedicated to providing a high standard of care and creating a warm and welcoming environment for our residents and their families. Your kind words are a testament to their hard work and commitment. We truly appreciate your feedback and look forward to continuing to provide care for your father.

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Review of
Oldbury Grange Nursing Home
from N W (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My dad is a resident at Oldbury Grange Nursing Home and has been looked after extremely well. The staff have been very helpful and caring with dad. My dad has mixed dementia and was placed at another care home previously where his behaviour escalated to the point he was violent and aggressive with staff

and he also absconded on two occasions. Since moving to Oldbury Grange he has been very happy, there have been no behaviour issues and he is very settled. The manager has been wonderful, very helpful the whole team have been very supportive I can not thank them enough and recommend this care home 100% in fact a close friend moved her mum into Oldbury Grange on my recommendation and is also very happy with the standard of care and support given to both the residents and their family. The activities they have are excellent they work very hard a big well done to the team at Oldbury Grange!

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Review of
Oldbury Grange Nursing Home
from J K (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Nan loves it at Oldbury Grange Nursing Home, she said everyone treats her with dignity and is friendly. The foods lovely and they even get a glass of wine with lunch, best care home ever. The surroundings are stunning and is lovely to sit and look at. Any concerns are addressed and never over looked

even if it's just missing socks.

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Review of
Oldbury Grange Nursing Home
from James G (Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

As a resident of Oldbury Grange Nursing Home my overall experience has been excellent and to the highest standards. I can only describe the care and support I have received has again been excellent and nothing is too much trouble for staff and management.

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Review of
Isle Court Nursing Home
from C L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum was admitted to Isle Court on 19th December 2024, mum is a full time resident there. From the very first visit to look at Isle Court we were very impressed by the look of the building, Isle court is very clean and smells lovely. From the day mum was admitted to Isle Court nothing has been any trouble

from the staff. All staff are very professional, very helpful and always on hand to answer any questions I have and they always say hello when you pass them in the corridors. The food looks amazing and mum has said it's very tasty. The cakes made by the chef look amazing. There are various activities going on for the residents to take part in. The gardens and the lake are kept very tidy and I can't wait to take mum for a walk in the better weather. We love seeing the pictures of mum taking part in the activities at Isle Court. She has settled in lovely. A great big thank you to all the staff for making mum very welcome and making sure she has settled in.

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Care Homes Owned by Welford Healthcare MC Ltd in Shropshire

Welford Healthcare MC Ltd Locations in Shropshire (5)

Welford Healthcare MC Ltd Reviews in Shropshire (323)

Isle Court Nursing Home

Isle Court Nursing Home

Radbrook Nursing Home

Isle Court Nursing Home

Morris Care Centre

Isle Court Nursing Home

Stretton Hall Nursing Home

Morris Care Centre

Isle Court Nursing Home

Oldbury Grange Nursing Home

Isle Court Nursing Home

Radbrook Nursing Home

Isle Court Nursing Home

Oldbury Grange Nursing Home

Radbrook Nursing Home

Radbrook Nursing Home

Oldbury Grange Nursing Home

Oldbury Grange Nursing Home

Oldbury Grange Nursing Home

Isle Court Nursing Home

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