How many Care Homes does Whitelodge Alveley Ltd own?

Whitelodge Alveley Ltd own 6 Care Homes.

Which Whitelodge Alveley Ltd Care Homes have the highest review score?

Beech Dene , The Grange & Arden Grange Residential Care Home have the highest review score.

Whitelodge Alveley Ltd | 6 Care Homes

Review of
Beech Dene
from Linda O (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I worried about my mum going in a home but to my surprise she loves it. They do activities, have parties, exercise classes. She loves the staff who are caring and friendly. Mum is allowed to be independent as well. Fantastic place.

Reply from Heather White, Care Home Manager at Beech Dene

Thank you, Linda, for this lovely review. Your mum is a pleasure to care for and makes us laugh daily!

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Review of
Appletrees Care Home
from D H (Brother of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Good friendly staff and management. Any questions answered as required.

Reply from Susan Anslow, Manager at Appletrees Care Home

Thank you for your kind review and words of encouragement, many thanks again.

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Review of
Appletrees Care Home
from P R (Friend of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

From day one I have felt very welcome. They are very caring with everyone they look after even if you are not a resident. It has a very warm feeling.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely review of the home, we aim to treat everyone with respect and kindness, even if you are just visiting! We will continue to make everyone very welcome to ensure that you are well looked after, whether you live here or not. Many thanks again.

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Review of
Appletrees Care Home
from Barbara W (Wife of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Very caring, friendly, always helpful, very organised, clean, rooms very clean and tidy. Everyone is polite and friendly. No smells. It is a very happy care/nursing home. Cannot find fault in anything.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely, kind words of encouragement for us all, we strive to ensure all of our residents are loved and cared for appropriately, to ensure family members peace of mind. Your husband has come on in leaps and bounds since being with us, and we hope this continues. Many thanks again.

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Review of
Appletrees Care Home
from R T (Granddaughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

I would avoid this home. They claim to have an activities programme but no activities are evident. The bar area is for show! Residents are left in their beds or sat in a chair. They left my grandad in bed for months claiming it was his choice or that he was too large for a wheelchair. They constantly

called him bariatric and a very large man in front of him but he weighed between 18 and 19 stone - far from 25 stone! We provided a tv and a smart speaker for music but they would rarely turn either on. His hair was greasy and not washed.
No referrals were made to physio, OT, etc. unless we actually met the doctors ourselves.
They would wedge him in tiny wheelchairs that would rise with him when hoisted. They also cut skin from his finger when cutting his nails causing bleeding and did not inform us.
They sent 1 day's worth of diabetic medication on transfer and had none on order, so would have run out.
There are a few nice carers, but they have no chance!
We referred to the Safeguarding Team, due to our many concerns.

Reply from Sue Anslow, Manager at Appletrees Care Home

Firstly I would like to say that all of our residents are given choices, including your grandad as to whether they would like to get up and come to the lounge area, we always encourage our residents to get up in their best interest, not demand, as your family did, which was going against his wishes most days, the same with his tv, he didn't want it on and stated this numerous times, also the many times you and your family came into the home and abused the staff because they didn't adhere to your demands, which was totally unacceptable, I am very surprised that after so many safeguarding concerns you left your grandad at the home, The safeguarding was closed due to unsubstantiated evidence. I would also like to add that we kindly loaned you one of our wheelchairs and a week later, you still haven't returned it, not only is it theft but also abuse to our other residents who need to use it. Referrals were made! but your grandad wasn't compliant.

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Review of
Appletrees Care Home
from D L (Daughter of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

I recently removed my Mom from Appletrees due to lack of 'care'. The residents are bored, there is no stimulation for them at all. As my Mom's care needs increased they were unable to meet them and rather than tell us they just muddled on, which really wasn't helpful.

Reply from Sue Anslow, Manager at Appletrees Care Home

We were very sad to see your mom go as she had been with us for many years, she had settled in really well and knew all the staff, when your mom's needs increased we didn't just muddle along we sought advice and help, and in the interim, we managed her needs really well until a 1:1 was put in place, by ensuring that there was extra staff on every day to encourage your mom to interact with others and maybe join in with some activities, but as you know your mom was very reluctant to do this and preferred her own company.

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Review of
Arden Grange Residential Care Home
from A P (Daughter-in-law of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I can't thank all the staff here at Arden Grange nursing home for looking after my father-in-law after a stroke. They were beyond helpful and friendly. I definitely recommend the home, so caring and compassionate, they have been a lifesaver and my father-in-law was very emotional leaving to go back

home. Thank you all again to the manager and her team.

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Review of
Appletrees Care Home
from M R (Nephew of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

My aunt is very well cared for. Always clean and dressed, the staff are on hand for any questions we may have.

Reply from Susan Anslow, Manager at Appletrees Care Home

Thank you for your review, and your kind words of encouragement towards the staff and for making them feel valued and appreciated, we endeavour to do our best, many thanks.

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Review of
Beech Dene
from Denis B (Son of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

The carers are kind, caring and really hard working, they would do their utmost to ensure my mother was as comfy as possible, also bonding with her, so times when family could not be there, they would spend time laughing and joking, trying to keep everything upbeat, it is a difficult job as some days

she would be in pain, but as soon as the doctor had given permission for her to have stronger medication whenever she needed it, all she had to do was press the call button and she would be sorted. I know she really loved the care team as it was a huge part of our conversations when I went to see her. My mum did not have much mobility but she was happy enough to watch TV in her room and the view from her window was quite beautiful, often you would see squirrels playing. It gave the family peace of mind to know that Mum had fantastic 24-hour care, a huge thank you to everyone involved in her care.

Reply from Lynn Moss, Care Home Manager at Beech Dene

Thank you so much for your kind words, this really means a lot.
Your mum was a lovely lady and we are so grateful that you chose Beech Dene.
I will pass your comments on to everyone once again thank you.

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Review of
Beech Dene
from Pam D (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

Beech Dene is a clean, bright, warm, caring home with staff that go far beyond just working there, they go out of their way to make sure all residents feel loved and cared for. Not just for residents but for their families too. The food is excellent, and the medical care is excellent. We never have

to worry about Mum being on her own and lonely ever again. Would very highly recommend.

Reply from LYNN MOSS, Care Home Manager at Beech Dene

Thank you, Pam, for this wonderful review; we are so grateful.

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Review of
Appletrees Care Home
from R D (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

Appletrees, previously another name, which changed overnight without notice, is an appalling place that is not fit to be called a care home. Management are shocking and really do not care at all. Don't trust a word, they lie. I was told they put up with my mom’s incontinence! My mom would walk round

in circles like a dog alongside other residents equally bored, told constantly to sit down. Residents had no stimulation, sat opposite each other wailing for attention. I need to alert anyone who considers this home to run. I saw first-hand how they are all treated. Residents spend their time staring into space. The outdoor space is a small, claustrophobic space, the only accessible place is littered with used cigarettes and broken dirty chairs. They claim to be specialists in care but they have no understanding of dementia, behaviour is reprimanded as if they choose to forget! It’s not enough to feed and water our elderly, they deserve so much more. I really hope the care quality team are keeping their eyes open!

Reply from Julie Rotchell, Operational Director Registered Manager at Appletrees Care Home

We are very confused as to why we have received this review. The resident in question was with us for nearly 2 years and no formal complaints were ever received from the family.
Anyone considering nursing care for their loved one is welcome to visit us (without notice) to see for themselves the high level of care our residents receive. Residents are free to walk around the home and are never left unsupervised. The new manager runs the home extremely well and residents are treated with dignity and respect. Social care visit us regularly, and our CQC report is available in the entrance to the home and on the website. We have a large safe garden where residents can spend time in the summer. We have a lovely activity co-ordinator and residents have lots of activities to take part in if they wish to participate. All other reviews we have received are very positive.

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Review of
Beech Dene
from Janet C (Daughter of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

My Mum lived in Cumbria and has Alzheimer's Disease. After a second fall and admission to her local hospital, we agreed as a family that the risk was too great for her to return home. She was very resistant to going into residential care and has been for a number of years. However, she agreed to go

into residential care for a period of assessment. Her social worker suggested it would be preferable to be admitted close to me rather than the possibility of assessment in one home and then admission nearer me later. From my first visit to Beech Dene, I was impressed by the staff who clearly understood the challenges presented by someone like Mum. Since admission the staff have been caring and tolerant of Mum's occasionally difficult behaviour, Mum has settled very well, much to the family's surprise and pleasure. She is enjoying her meals and is joining in with some of the social activities. I have been able to have lunch with her and will do it again. I cannot commend this place highly enough.

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Review of
Appletrees Care Home
from N M (Next of Kin) published on 12 December 2023

Submitted via Website • Report

Overall Experience

The staff always go above and beyond to help me when I visit, my auntie thinks they’re all wonderful, never has a bad word to say about any of them, always smiles, fresh and clean. My auntie‘s room is always nice, clean and freshly made bed. The food always looks really nice and smells amazing.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your positivity towards the staff and their extremely hard work and you are right, the home smells amazing during mealtimes. Thank you for taking the time to write a review.

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Review of
Beech Dene
from L W (Friend of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Beechdene is a very friendly and supportive care home with incredible staff who put the residents first and like to create a warm, homely feeling for the residents.
I’d highly recommend Beechdene to anyone who’s looking at care homes for loved ones.

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Review of
Appletrees Care Home
from Zoe S (Sister of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, helpful and kind to the patients. There is a real sense of 'family'. My sister has received very much encouragement to gain her mobility back, having lost confidence through neglect while in another care facility.
This positive treatment, consideration of personal needs and

friendship gives a lot of comfort to patients and their families.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely words and the time that you spent writing this review, it's really nice to hear that the staff are appreciated and valued. It is our aim to make our residents feel like family, so they feel like it's home from home and a safe place to be. It is so good to receive some really friendly and positive comments.

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Review of
Arden Grange Residential Care Home
from Gwen A (Daughter of Resident) published on 29 November 2023

Submitted via Website • Report

Overall Experience

Although my father was only a resident for a short time all the staff made him feel very welcome and comfortable. On my visit I found all staff to be friendly, caring, compassionate and hard-working. They looked after visitors as well as the residents. My father was happy there with this very special

bunch of people caring for him.

Reply from Abigail Bristow, Registered Manager at Arden Grange Residential Care Home

Thank you so much for your kind words. It was our pleasure to care for your father. Kindest regards.

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Review of
Arden Grange Residential Care Home
from G P (Son-in-law of Resident) published on 29 November 2023

Submitted via Website • Report

Overall Experience

Words of acknowledgment for Arden Grange as they do
Everything and more for this your time moment moves closer towards the new, For a gentle light guidance towards the entrance to the above, life as they guide, Truth within care, The unconditional approach of understanding
Time
Kindness realization

as for the words nobody wants to hear as for goodbye

Reply from Abigail Bristow, Registered Manager at Arden Grange Residential Care Home

Thank you for your generous words. it was our pleasure to care for your father. Kindest Regards,
Registered Manager

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Review of
Arden Grange Residential Care Home
from Kathleen W (Friend of Resident) published on 29 November 2023

Submitted via Website • Report

Overall Experience

I regularly visit an elderly friend who has dementia and has lived at the home for a few months now. She always looks happy and has a good relationship with all staff. She looks forward to having her hair and nails done. The staff have become like friends to her and always welcome me when I visit. We

can stay in the lounge or move to an adjoining room if we want to play a board game etc.
I'm also part of a team that provides a monthly Christian service and the encouragement and care shown to all residents who attend is heartwarming.

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Review of
Arden Grange Residential Care Home
from Steve T (Son of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

My mother went to live at Arden Grange Nursing Home in August 2023 due to dementia and complex health issues. The staff are absolutely fantastic and their attention to detail is impeccable and the meals are fantastic. All the residents have a good choice of what they want to eat, and specialised dietary

needs are met each day. The manager, nursing staff and administrators keep me in the picture at all times and discuss problems as they arise. Many thanks Team Arden.

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Review of
Appletrees Care Home
from Elizabeth B (Sister-in-law of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

Always have found everyone who works here to be most responsive and helpful. If we need to speak to staff, for whatever we might need to question/ask, we have always had a quick meet-up. Everyone is charming and polite. Our family member is treated with the utmost respect and care for her immediate

needs. Our family member is very happy here. All her needs are met.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your kind words and appreciation for the staff, many thanks again.

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Care Homes Owned by Whitelodge Alveley Ltd

Whitelodge Alveley Ltd Locations (6)

Whitelodge Alveley Ltd Reviews (81)

Beech Dene

Appletrees Care Home

Appletrees Care Home

Appletrees Care Home

Appletrees Care Home

Appletrees Care Home

Arden Grange Residential Care Home

Appletrees Care Home

Beech Dene

Beech Dene

Appletrees Care Home

Beech Dene

Appletrees Care Home

Beech Dene

Appletrees Care Home

Arden Grange Residential Care Home

Arden Grange Residential Care Home

Arden Grange Residential Care Home

Arden Grange Residential Care Home

Appletrees Care Home

Awards / Recognitions (0)

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