Whitelodge Alveley Ltd in Staffordshire | 2 Care Homes

Review of
Beech Dene
from Linda O (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I worried about my mum going in a home but to my surprise she loves it. They do activities, have parties, exercise classes. She loves the staff who are caring and friendly. Mum is allowed to be independent as well. Fantastic place.

Reply from Heather White, Care Home Manager at Beech Dene

Thank you, Linda, for this lovely review. Your mum is a pleasure to care for and makes us laugh daily!

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Review of
Beech Dene
from Denis B (Son of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

The carers are kind, caring and really hard working, they would do their utmost to ensure my mother was as comfy as possible, also bonding with her, so times when family could not be there, they would spend time laughing and joking, trying to keep everything upbeat, it is a difficult job as some days

she would be in pain, but as soon as the doctor had given permission for her to have stronger medication whenever she needed it, all she had to do was press the call button and she would be sorted. I know she really loved the care team as it was a huge part of our conversations when I went to see her. My mum did not have much mobility but she was happy enough to watch TV in her room and the view from her window was quite beautiful, often you would see squirrels playing. It gave the family peace of mind to know that Mum had fantastic 24-hour care, a huge thank you to everyone involved in her care.

Reply from Lynn Moss, Care Home Manager at Beech Dene

Thank you so much for your kind words, this really means a lot.
Your mum was a lovely lady and we are so grateful that you chose Beech Dene.
I will pass your comments on to everyone once again thank you.

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Review of
Beech Dene
from Pam D (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

Beech Dene is a clean, bright, warm, caring home with staff that go far beyond just working there, they go out of their way to make sure all residents feel loved and cared for. Not just for residents but for their families too. The food is excellent, and the medical care is excellent. We never have

to worry about Mum being on her own and lonely ever again. Would very highly recommend.

Reply from LYNN MOSS, Care Home Manager at Beech Dene

Thank you, Pam, for this wonderful review; we are so grateful.

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Review of
Beech Dene
from Janet C (Daughter of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

My Mum lived in Cumbria and has Alzheimer's Disease. After a second fall and admission to her local hospital, we agreed as a family that the risk was too great for her to return home. She was very resistant to going into residential care and has been for a number of years. However, she agreed to go

into residential care for a period of assessment. Her social worker suggested it would be preferable to be admitted close to me rather than the possibility of assessment in one home and then admission nearer me later. From my first visit to Beech Dene, I was impressed by the staff who clearly understood the challenges presented by someone like Mum. Since admission the staff have been caring and tolerant of Mum's occasionally difficult behaviour, Mum has settled very well, much to the family's surprise and pleasure. She is enjoying her meals and is joining in with some of the social activities. I have been able to have lunch with her and will do it again. I cannot commend this place highly enough.

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Review of
Beech Dene
from L W (Friend of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Beechdene is a very friendly and supportive care home with incredible staff who put the residents first and like to create a warm, homely feeling for the residents.
I’d highly recommend Beechdene to anyone who’s looking at care homes for loved ones.

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Review of
The Grange
from Jane R (Daughter of Resident) published on 13 July 2023

Submitted via Website • Report

Overall Experience

This is the fourth year my Mother has been cared for in The Grange. I have nothing but high praise for the staff team and management. Over the past 12 months Mum's been rapidly deteriorating with Alzheimer's desease and often presents with many challengingly behaviours which require specialist care

and support. Staff at the Grange have been exemplary in all they do to ensure she's well looked after, her medical needs being professionally handled and her emotional behaviours sensitively handled. During some difficult times when Mum's struggled with the ravages of Alzheimer's, the kindness of carers, especially those who are in the management team, has astounded me and I've been moved to tears by their determination to do the very best for her. During my weekly visits over the years the family atmosphere and caring ethos has been remarkably balanced with fun, warmth and friendship. I've only ever heard kind words and supportive encouragement for all residents. I can't thank you enough.

Reply from Emma Robinson, Registered Manager at The Grange

We can't thank you enough for the lovely comment and praise for the staff and management. It is always our pleasure to take care of not only your mum but all our lovely residents who we feel only deserve the best. We will always be here for not only Mum but you and your family.

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Review of
Beech Dene
from N S (Daughter-in-law of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

My mum went to Beech Dene about 9 months ago, she has settled well and always looks clean and tidy and happy. The staff are very helpful and interact with the residents. She has the hairdresser regularly and nothing seems to be much trouble.

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Review of
The Grange
from Pauline F (Wife of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

The Grange care home provides a happy, homely and safe environment for all of the residents, together with excellent caring staff and management.
The staff go above and beyond for any special occasion, be it a resident’s birthday, anniversary, Valentine’s Day, Mother’s Day etc and especially at Christmas.
My

husband has been a resident at The Grange for the past 8 months, and knowing that he is cared for, and cared about, in a place where he is happy, contented and safe gives me a great deal of comfort.

Reply from Emma Robinson, Registered Manager at The Grange

Hi

You know how fond we are of you and your husband, we hope to continue our wonderful relationship with you both. Thank you for your lovely comments and review we really appreciate it.

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Review of
The Grange
from Scott T (Friend of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

My friend's mum, a lovely lady I’m privileged to know, has been a resident at The Grange for 2 years. During this time she has received truly excellent professional care. My friend is regularly updated on any changes in her mum’s situation and staff always share anecdotes when we visit, something which

is valued and so important to those who are suddenly parted from loved ones. All the staff at The Grange should be congratulated for having created such a friendly and caring environment. They all play such a vital role in the lives of their residents but unfortunately, that is rarely acknowledged.
The Grange constantly provides its absolute best for all their residents and I give them all a heartfelt ‘thank you’ for their care and affection and their constant willingness to ‘go the extra mile’. It is so reassuring knowing the lady we love so much is in such safe and caring hands. Please know that your ongoing dedication, care and kindness are seen and appreciated by my friend and me.

Reply from Emma Robinson, Registered Manager at The Grange

Wow!

What a lovely review to read, this will be passed on to all the staff that so greatly deserve the appreciation. Thank you so much.

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Review of
The Grange
from Sam J (Grandson of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

Having been unhappy with the care at a local home of my nan, who suffered from both dementia and a very strong case of Parkinson's disease, we decided to try The Grange, based on their excellent local reputation.
All I can say is wow. The commitment and dedication every single member of staff has here,

to improve and ensure their resident's happiness and functionality is almost unheard of.
Within a matter of days, the difference in both mood, appearance and capability of my nan was obvious, gone were the days of sadness, and sorrow which unfortunately we'd seen due to dementia and Parkinson's, but now more so thoughts of yesteryear and big smiles daily.
I will forever remember the amazing moments we were able to share with Nan in her final months and that is in no part a coincidence that they occurred at this wonderful home. I can honestly say, ever since she began her residency, not only did she improve, but she was truly happy again.
Thank you so much to all of you.

Reply from Emma Robinson, Registered Manager at The Grange

This is truly a lovely comment and we couldn't be more grateful for this. We pride ourselves on the excellent care and continuous hard work that the staff go to. Many thanks for the kind words.

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Review of
The Grange
from Alison S (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

My dad has dementia and has been a resident at The Grange for a year now. It is a lovely, caring home away from home for him. His needs are always met and the staff are very patient, personable and always professional. It is clear they all know the residents well and every time I visit I am reassured

to know that he is being loved in the way you would wish any family member to be looked after. The staff go above and beyond to make all the residents happy as well as accommodate any wishes of their family. I would not hesitate in recommending The Grange to anyone.

Reply from Emma Robinson, Registered Manager at The Grange

Thank you Alison for your lovely words, we are so proud of the care we provide and thankful for supportive relatives like yourself.

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Review of
The Grange
from Jane T (Wife of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

My husband, who has dementia, has been a resident at The Grange for almost a year. He settled quickly into the home, as a result of the excellent care all the staff have shown. In the past year, he has become much happier and relaxed than he was prior to coming to the Grange. The Grange offers an excellent

range of activities for the residents, the food is great, and nothing is too much trouble. We recently celebrated our golden wedding, and The Grange staff put on a really lovely party for us both and our family. The decision to find residential care for my husband was very distressing, but I am confident that this was the right decision and that The Grange is providing him with all the love and care which I was no longer able to provide. I am very grateful for the excellent care they offer.

Reply from Emma Robinson, Registered Manager at The Grange

Hi Jane
Thank you for your lovely comment, it is our absolute pleasure to provide not only your husband with support but you too. Once again congratulations on 50 years!

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Review of
Beech Dene
from Katrina G (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident at Beech Dene in Leek for two years or so now. We wanted a small friendly home for her I researched many homes and in the end chose this one. Mum was diagnosed with mixed dementia and eventually, she wasn’t safe to be on her own. Right from the start she was happy and settled

the home has a lovely friendly welcoming atmosphere. We never find her alone in her room, she’s always in a lounge with other company or doing an activity. The personal care is excellent, she always looks neatly dressed and happy. The care team are excellent! They keep us well informed of anything going on and are always available to talk to.

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Review of
Beech Dene
from Dorothy G (Sister of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

My sister is cared for as an individual. Her privacy is respected and she is always treated with kindness. When she has needed medical support this has been provided promptly. A hairdresser attends regularly and nails are polished if required and creative activities are available. The staff provide

a happy relaxed environment and relatives are welcome.

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Review of
Beech Dene
from Stephen K (Son of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

My mum has been in Beech Dene since February and has settled in really well. The staff and management are professional, helpful and friendly and the residents seem happy and content.
The visiting hours are very flexible, and I'm just glad that they are looking after my mum so well.
A very big thankyou.

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Review of
Beech Dene
from Angela B (Niece of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

Having the need to move my aunt from another care home, due to incorrect information being replayed on a number of occasions. We approached Beech Dene after a reliable friend who had her mother in the same care home for a long time and she was happy with every aspect.
Since admitting my aunt at very

short notice she was embraced by the staff caring for her. My aunt's dementia journey has been difficult and she has needed to be admitted to hospital a couple of times. Staff escorted her when we could not which was very reassuring.
Beech Dene staff show respect to my aunt when dealing with her needs which are very challenging at times.
My aunt is happy where she is and so are we.

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Review of
Beech Dene
from Callum R (Ex Family Member) published on 5 July 2023

Submitted via Website • Report

Overall Experience

I went for the cakes and tea afternoon for Dementia UK. I had a fantastic time and the carers were nice and welcoming. The place looks lovely and the residents seemed in good spirits. A fantastic initiative and afternoon. Thank you to everyone involved!

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Review of
Beech Dene
from Christine K (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

My mother initially went to Beech Dene for two weeks respite in July 2022, during this time Mum was assessed as requiring 24-hour care and became a permanent resident. It has taken my mum a few months to settle down due to her illness and environment change, but Mum is now well settled and seeing how

much Mum has improved since receiving the care from staff at Beech Dene is a joy. Mum tells me that all the staff are very good to her, and nothing is too much trouble for them when she asks for something. The staff have a laugh and a joke with Mum and she loves this, my mum has always had a cracking sense of humour and I feel that this is important for my mother's wellbeing, as I witness this interaction between staff and my mum I see that she is happy. Mum says she enjoys her meals and she is always given a choice of what she would like from the menu. When visiting Mum, all staff are welcoming, friendly and helpful. The care and support given by the staff at Beech Dene are outstanding.

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Review of
Beech Dene
from David S (Son of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

For the last 2 years, my mother has been a resident at the home, during lock down visits quite rightly were restrictive however reports from my mother were always good with reference to meals, facilities and the behaviour of staff. Of late I have visited in an 'unregulated ' way and consequently been

able to see how the home operates as a whole, staff and residents seem to interact well as I have seen in the communal areas. I feel that Mother has definitely benefited from being at Beech Dene comparing her deterioration from dementia etc, prior to taking up residency at the home we can see how the constant interaction with staff and residents seems to have slowed that deterioration. In the communal areas staff and residents interact well, and residents are gently encouraged to be involved without being too forceful. Staff are welcoming and recognise both myself and my mother as individuals. My mother's health is constantly monitored and attended to with the family being informed of any concerns.

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Review of
Beech Dene
from J E (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

Since moving in my dad has become so much healthier and happier, he's put on weight and hasn't had a fall.
The staff are helpful and very informative and always go above and beyond, we appreciate all they do.

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Care Homes Owned by Whitelodge Alveley Ltd in Staffordshire

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