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Care Home Owned by Whitelodge Alveley Ltd in West Midlands

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Whitelodge Alveley Ltd in West Midlands

Whitelodge Alveley Ltd Locations in West Midlands (1)

 

1 Care Home owned by Whitelodge Alveley Ltd in West Midlands

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Norton Grange Nursing Home

10 Crabmill Lane, Coventry CV6 5HA 

7.6 4 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 29 Rooms

Whitelodge Alveley Ltd Reviews in West Midlands (4)

8.9
Whitelodge Alveley Ltd has a Group Review Score of 8.9 (8.904) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Whitelodge Alveley Ltd must have a Review Score.

Overall Experience

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  • 1
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Review of

Norton Grange Nursing Home

from Mark W (Son of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been well taken care of since April 2019. Staff are friendly and helpful. Concerns I raise regarding my Mum's various health concerns are listened to and actioned.

Reply from Simon Badland, Proprietor at Norton Grange Nursing Home

Many thanks for taking the time to review your mum's care and the home. In regards to your scoring on food and drink, please feel free to speak to the manager and the cooks with suggestions of your mum's likes/dislikes. We are always happy to except input of ways to improve the care of our residents.


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Review of

Norton Grange Nursing Home

from Heidi C (Daughter of Resident) published on 21 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that Norton Grange Nursing Home is an excellent residence for my dad who moved in April 2023. All of the staff are extremely caring and treat my dad with dignity and respect. I visit my dad on a regular basis and nothing is too much trouble for any member of staff. I am always greeted in a positive
manner. Everywhere in the home is always clean and tidy and I feel very pleased that my dad is being looked after so well even when he can be very stubborn at times.

Reply from Simon Badland, Proprietor at Norton Grange Nursing Home

Thank you Heidi for your kind words and positive ratings.
Here at Norton, we like to encourage families to visit as often as possible, to maintain the relationships and to keep the same quality of life the resident had before coming into a home. Maintaining a homely environment is essential for our residents, so they can adapt better to their new surroundings.
Many thanks.


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Review of

Norton Grange Nursing Home

from Linda S (Daughter of Resident) published on 6 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into the care home with dementia, we knew the challenges would be extremely difficult. We were treated as a family extremely well we were offered refreshments each time, could go in and look at his room, kept in the loop about everything. I don't think I have met staff so friendly.
I as my
dad's primary carer have been really struggling as this happened very quickly after having his covid jabs, so my life has been turned upside down.
The manager was fabulous, let me talk and talk about how I was struggling and told me to come anytime at all even to just talk, they bent over backwards for my dad which I thank them for because if I am struggling I can't imagine how he feels.
This home isn't in a posh postcode but it delivers the best service from the cleaners to the manager and everyone in between our experience is second to none and for that, I thank them.

Reply from Simon Badland, Proprietor at Norton Grange Nursing Home

Hi Linda, thank you so much for the review.
It was a pleasure to have your father with us and to support you and your family through this difficult time.
Please feel free to pop in anytime for a chat and a cuppa.
Many thanks


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Review of

Norton Grange Nursing Home

from Lin K (Partner of Resident) published on 29 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has only been in Norton Grange a short while but it's the best home he's been in. This is the fourth. The manager has incredible staff, there is nothing they would not do for you. The home is laid back but run effectively. It's clean and the food is lovely and plenty of it. I know my partner's
happy there and that means a lot to me to leave him in safe hands. I do hope this will be his home forever.

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Awards / Recognitions (0)

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